Afrihost New Network Feedback

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AfriGuy

Afrihost
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again, whether thats due to your data, or just the line syncing fine at the moment, im not sure.

Afriguy, i have sent Afriman a request, so im hoping to see if he can accomodate that request. But if you can check with him, then let me know. I signed up now with your 10GB + 10GB package at R49 for the kid to use, but if the request is good, then ill look to increase that to a bigger package. :)

I'm sure he'll reply when he can.
 

AfriGuy

Afrihost
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Hi AfriGuy, Maybe check first before making this statement as it is now really broken in Durban, else people will shout at you :-(

Improvements have been made though, but we're still seeing intermittent results - so it's definitely not fixed.
 

zs6cey

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Vodacom ping to our server:

C:\WINDOWS\system32>ping 197.231.198.206

Pinging 197.231.198.206 with 32 bytes of data:
Reply from 197.231.198.206: bytes=32 time=652ms TTL=48
Reply from 197.231.198.206: bytes=32 time=722ms TTL=48
Reply from 197.231.198.206: bytes=32 time=692ms TTL=48
Reply from 197.231.198.206: bytes=32 time=677ms TTL=48

Ping statistics for 197.231.198.206:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 652ms, Maximum = 722ms, Average = 686ms

Afrihost Ping to same server:

C:\WINDOWS\system32>ping 197.231.198.206

Pinging 197.231.198.206 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 197.231.198.206:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),
 

ProAsm

Expert Member
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Aug 31, 2003
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2,186
Once logged in, head to Connectivity, select your package and then Edit Package.
Ok, thanks for that.
I see you can only edit the @afrihost.co.za account and not the @afrigreen one.
Now what happens at the end of the month, do I log into the @afrihost.co.za ?
Also what happens to the current 50 gig @afrigreen account, does it fall away, become a 20 gig @afrigreen or what, as like I say, you cannot edit it?
 

AfriGuy

Afrihost
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Jun 12, 2013
Messages
14,236
Vodacom ping to our server:

C:\WINDOWS\system32>ping 197.231.198.206

Pinging 197.231.198.206 with 32 bytes of data:
Reply from 197.231.198.206: bytes=32 time=652ms TTL=48
Reply from 197.231.198.206: bytes=32 time=722ms TTL=48
Reply from 197.231.198.206: bytes=32 time=692ms TTL=48
Reply from 197.231.198.206: bytes=32 time=677ms TTL=48

Ping statistics for 197.231.198.206:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 652ms, Maximum = 722ms, Average = 686ms

Afrihost Ping to same server:

C:\WINDOWS\system32>ping 197.231.198.206

Pinging 197.231.198.206 with 32 bytes of data:
Request timed out.
Request timed out.
Request timed out.
Request timed out.

Ping statistics for 197.231.198.206:
Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

The ping is pretty high here, not sure it's coming in from us though.
Is latency like this across the board for you though?

Code:
  1.|-- router.asus.com            0.0%    10    0.4   0.4   0.3   0.5   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cpt-up1.ip.adsl.co.za      0.0%    10   39.5  20.8  17.8  39.5   6.6
  4.|-- cpt-up2.ip.adsl.co.za      0.0%    10   46.6  22.2  18.8  46.6   8.6
  5.|-- cpt-net1.ip.adsl.co.za     0.0%    10   20.0  18.6  17.7  20.0   0.3
  6.|-- 41.164.52.40               0.0%    10   40.5  21.4  18.7  40.5   6.7
  7.|-- 172.18.32.33               0.0%    10   23.1  21.2  19.0  26.4   2.8
  8.|-- is.cinx.net.za             0.0%    10   24.7  22.5  20.5  24.7   1.3
  9.|-- mi-za-cpt-p7-te0-0-0-0.ip  0.0%    10   23.6  22.7  21.0  24.7   1.0
 10.|-- 168.209.100.101            0.0%    10   37.4  38.4  37.4  39.3   0.3
 11.|-- csw6-pkl-tg2-7.ip.isnet.n  0.0%    10   37.7  38.4  37.6  39.3   0.3
 12.|-- workonline-pkl-vl627.isne  0.0%    10   38.5  38.5  37.2  41.1   1.1
 13.|-- cr2-prk-agr2-vl17.wolcomm  0.0%    10   40.7  39.2  38.4  40.7   0.5
 14.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- agr1-isd-cr2-vl16.wolcomm  0.0%    10   39.4  40.9  38.3  51.5   4.2
 16.|-- 197.157.64.207             0.0%    10   39.5  43.9  38.8  64.6   9.5
 17.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 

AfriGuy

Afrihost
Company Rep
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Jun 12, 2013
Messages
14,236
Ok, thanks for that.
I see you can only edit the @afrihost.co.za account and not the @afrigreen one.
Now what happens at the end of the month, do I log into the @afrihost.co.za ?
Also what happens to the current 50 gig @afrigreen account, does it fall away, become a 20 gig @afrigreen or what, as like I say, you cannot edit it?

You only need to edit your @afrihost.co.za account, @afrigreen will just mirror that. Remember though, both usernames route via the same IPC. Afrigreen accounts will be usable for the foreseeable future though.
 

Hummercellc

Expert Member
Joined
Jan 6, 2008
Messages
3,451
Random timeouts to just about every site here in the East, however torrents are working. Email also struggling to get through.
 

craigcul

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Joined
Dec 17, 2012
Messages
281
Well, what everyone is doing is opening command prompt and typing in: tracert URL
The tracert shows the latency to each device on the way to the URL that you are connecting to.

Usually the first hop is from your PC to the router, second is to the exchange, third is onto the Afrihost Network.
The second step in the trace route (tracert) often times out due to the new software Telkom installed on their exchange.
In order to get a direct latency report from you to the exchange, use this command in command prompt: ping bras.afrihost.com

The numbers you want: 1ms for a cable to router (hop 1) or <2ms for WiFi (depending on configuration).
<10ms for the second hop / pinging bras.afrihost.com
<40ms for the third hop but this depends on where you are located, in my case Cape Town.

Any hops after that, hopefully not over 200ms if international traffic.

How to copy paste from command prompt:
right-click > select all > enter
Now you can paste it anywhere else.
Use the [code ] code here [/ code] if posting on MyBroadband.

You can also use the Zeratul tools, Is it my line (Checks if you have congestion/fault) and one to check if you are having bad latency on the ISP side.

EDIT:
An example of a tracert from me with some comments:

Code:
Microsoft Windows [Version 10.0.10240]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\WINDOWS\system32>tracert afrihost.com

Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  home.gateway.pace.net [192.168.1.1] < local network, this is WiFi (slightly congested due to me downloading)
  2     *        *        *     Request timed out. <telkom's new software does not allow the exchange to respond to tracerts.
  3    33 ms     9 ms    29 ms  cpt-up1.ip.adsl.co.za [169.1.5.105] < hop onto Afrihost's network.
  4    56 ms    78 ms    32 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5    46 ms    29 ms    36 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    37 ms    37 ms    24 ms  41.164.52.40
  7    76 ms    46 ms   150 ms  172.18.32.33
  8    11 ms    11 ms    12 ms  mtnns-2.cinx.net.za [196.223.22.31]
  9    13 ms    13 ms    11 ms  ^C < you can hit ctrl-c in order to end a tracert/ping in command prompt.
C:\WINDOWS\system32>

EDIT 2:
Quick way to open command prompt:
Hit the windows key and r at the same time. This will open a box called "Run". Type in: cmd
Hit enter.

EDIT 3:
Me pinging my exchange:
Code:
C:\Users\Johnatan56>ping bras.afrihost.com <note that I could also use ping ADDRESS -t which will keep the ping test going until ended with ctrl-c.

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=11ms TTL=63
Reply from 155.239.255.250: bytes=32 time=16ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 16ms, Average = 11ms

Thanks Johnatan i will try that.
 

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
Random timeouts to just about every site here in the East, however torrents are working. Email also struggling to get through.

Please post some ping and traceroute results to the affected sites so we can replicate and resolve for you.
 

craigcul

Well-Known Member
Joined
Dec 17, 2012
Messages
281
Strange thing last night i could go anywhere on the internet download files and apps from apples web site and others but if i wanted to update itunes or my ipad it just kept timing out.does not make sence at all.
 

zs6cey

Well-Known Member
Joined
Sep 16, 2005
Messages
300
The ping is pretty high here, not sure it's coming in from us though.
Is latency like this across the board for you though?

Code:
  1.|-- router.asus.com            0.0%    10    0.4   0.4   0.3   0.5   0.0
  2.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
  3.|-- cpt-up1.ip.adsl.co.za      0.0%    10   39.5  20.8  17.8  39.5   6.6
  4.|-- cpt-up2.ip.adsl.co.za      0.0%    10   46.6  22.2  18.8  46.6   8.6
  5.|-- cpt-net1.ip.adsl.co.za     0.0%    10   20.0  18.6  17.7  20.0   0.3
  6.|-- 41.164.52.40               0.0%    10   40.5  21.4  18.7  40.5   6.7
  7.|-- 172.18.32.33               0.0%    10   23.1  21.2  19.0  26.4   2.8
  8.|-- is.cinx.net.za             0.0%    10   24.7  22.5  20.5  24.7   1.3
  9.|-- mi-za-cpt-p7-te0-0-0-0.ip  0.0%    10   23.6  22.7  21.0  24.7   1.0
 10.|-- 168.209.100.101            0.0%    10   37.4  38.4  37.4  39.3   0.3
 11.|-- csw6-pkl-tg2-7.ip.isnet.n  0.0%    10   37.7  38.4  37.6  39.3   0.3
 12.|-- workonline-pkl-vl627.isne  0.0%    10   38.5  38.5  37.2  41.1   1.1
 13.|-- cr2-prk-agr2-vl17.wolcomm  0.0%    10   40.7  39.2  38.4  40.7   0.5
 14.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0
 15.|-- agr1-isd-cr2-vl16.wolcomm  0.0%    10   39.4  40.9  38.3  51.5   4.2
 16.|-- 197.157.64.207             0.0%    10   39.5  43.9  38.8  64.6   9.5
 17.|-- ???                       100.0    10    0.0   0.0   0.0   0.0   0.0

I am not really concerned about the ping times at the moment, what I was trying to show is that, from my office, Vodacom works to the site (although I always have pings around the 500ms mark), and Afrihost does not. This confirms your peering issue.

How are you able to ping it but I can not?
 

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
Strange thing last night i could go anywhere on the internet download files and apps from apples web site and others but if i wanted to update itunes or my ipad it just kept timing out.does not make sence at all.

Are you still seeing issues with Apple updates this morning?
We're still working through a few issues this morning, not sure Apple services are hampered though. Definitely need to take a look at a few tests.
 

AfriGuy

Afrihost
Company Rep
Joined
Jun 12, 2013
Messages
14,236
I am not really concerned about the ping times at the moment, what I was trying to show is that, from my office, Vodacom works to the site (although I always have pings around the 500ms mark), and Afrihost does not. This confirms your peering issue.

Can you confirm the site you're trying to access please?
500ms to any destination is massively high though, no matter where the site is.
 

craigcul

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Joined
Dec 17, 2012
Messages
281
I am not at home now i will see tonight again but also when you where testing afrigreen i used that username and password for a few days then when back to my afrihost account as there was no apple connectivity on the afrigreen network that was in the begening of the afrigreen testing.
 

savage

Expert Member
Joined
Aug 11, 2003
Messages
2,922
500ms to any destination is massively high though, no matter where the site is.

Quite common over congested 3G cell towers / bad coverage areas actually, as well as with Satellite links... But hey - what do I know...
 
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