Afrihost New Network Feedback

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AfriMan said:
I don't think we believe that you are over-reacting in terms of being angry about not getting the service or performance you expect, but the main focus of being on these forums is to try to keep it constructive so that we can fix problems. I think making assumptions about how competent the technical people are or what their motives are just creates an endless cycle of speculation and debate. I absolutely support everyone's right to get upset when things don't go their way, but keeping a cool head and working with the reps here is the best way to get things back on track.

In terms of the other side of the fence, we all leave our day jobs and go home to municipalities that over bill us, supermarkets that offer terrible service or holding on the phone for consultants - I don't think anyone lives in an ivory tower. But I am grateful that being in the service industry and seeing how things can work, I have hope that we can all do better.
Click to expand...

And there you go again...

We're not complaining about municipalities, or supermarkets, or even the man on the moon for that matter. We are complaining about AFRIHOST. Go and look in the mirror, long, and hard...

Afrihost can't change the world, and we're not asking you. We have however, been asking Afrihost for YEARS, to change. It's not happening, despite endless promise, after promise, after promise... Frankly, we're sick and tired of it.
 
KoolDaffy said:
I've noticed something. Little yesterday and today. It's nothing really major but on Facebook, twitter images don't always load.

And also noticed getting ERR Timed out messages on random websites. Site works after being refreshed but initially get the ERR error message.
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+1.
Facebook doesn't always load properly. Think you mentioned this earlier in the thread though.
 
AfriMan said:
I don't think we believe that you are over-reacting in terms of being angry about not getting the service or performance you expect, but the main focus of being on these forums is to try to keep it constructive so that we can fix problems. I think making assumptions about how competent the technical people are or what their motives are just creates an endless cycle of speculation and debate. I absolutely support everyone's right to get upset when things don't go their way, but keeping a cool head and working with the reps here is the best way to get things back on track.

In terms of the other side of the fence, we all leave our day jobs and go home to municipalities that over bill us, supermarkets that offer terrible service or holding on the phone for consultants - I don't think anyone lives in an ivory tower. But I am grateful that being in the service industry and seeing how things can work, I have hope that we can all do better.
Click to expand...

I have never lost my cool on these forums, I might have been firm etc. I am fully aware that service levels in South Africa are appalling, but I would aspect better from Afrihost. The issue is I need my adsl to do my job, I can order my groceries online and they get deliver, never contact my municipality as they seem to do the little I expect of them.

To sum it up, your outages affect my ability to earn a living, the other services you mention don't.
 
PurSpyk!! said:
I have never lost my cool on these forums, I might have been firm etc. I am fully aware that service levels in South Africa are appalling, but I would aspect better from Afrihost. The issue is I need my adsl to do my job, I can order my groceries online and they get deliver, never contact my municipality as they seem to do the little I expect of them.

To sum it up, your outages affect my ability to earn a living, the other services you mention don't.
Click to expand...

As mentioned last night, some teething issues are around - this is one of them.
The new network has been setup with long term goals in mind that we're working towards. Once the initial teething issues are sorted out (remember, the new network is less than 10 days old) it'll be smooth sailing.
 
AfriGuy said:
As mentioned last night, some teething issues are around - this is one of them.
The new network has been setup with long term goals in mind that we're working towards. Once the initial teething issues are sorted out (remember, the new network is less than 10 days old) it'll be smooth sailing.
Click to expand...
But we pay the full price
 
kohlhtor said:
But we pay the full price
Click to expand...

We've given back to our clients in the past, this should be no different.
I believe we've discussed this before - the decision is with Management, I'm confident they'll make a good decision.
 
AfriGuy said:
As mentioned last night, some teething issues are around - this is one of them.
The new network has been setup with long term goals in mind that we're working towards. Once the initial teething issues are sorted out (remember, the new network is less than 10 days old) it'll be smooth sailing.
Click to expand...

I would comment, but its like no matter what we say there is always a reason for issues. @kohlhtor, many of us have been asking this very questions, nothing happens unless you are on capped.
 
PurSpyk!! said:
I would comment, but its like no matter what we say there is always a reason for issues. @kohlhtor, many of us have been asking this very questions, nothing happens unless you are on capped.
Click to expand...

I don't think we're here to justify issues. Any issues suck, this included.
But we never promised things to get super leet over night. Setting up a solid IPC takes time, any ISP will tell you that, as well as confirm that teething issues/ niggles are very real.

As I've said before, I doubt we'll be having this conversation once everything is ironed out.
 
AfriGuy said:
I don't think we're here to justify issues. Any issues suck, this included.
But we never promised things to get super leet over night. Setting up a solid IPC takes time, any ISP will tell you that, as well as confirm that teething issues/ niggles are very real.

As I've said before, I doubt we'll be having this conversation once everything is ironed out.
Click to expand...

To be honest I would prefer never to post on these forums, and have things just working :) and have a good story to tell
 
http download speeds on Afrihost have taken a nose dive. From averaging around 700kbps to 200kbps

Been testing on Web africa account too and there download speeds averaging around 1bmps

Did traceroutes on both accounts too

Afrihost tracerout:

Tracing route to www.180upload.com [185.57.82.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 14 ms 9 ms 9 ms jhb-up7.ip.adsl.co.za [169.1.5.6]
4 9 ms 8 ms 8 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
5 9 ms 9 ms 9 ms 41.169.57.218
6 34 ms 9 ms 9 ms if-7-0.tcore1.JSO-Johannesburg.as6453.net [41.20
6.178.29]
7 182 ms 182 ms 182 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
8 184 ms 184 ms 184 ms if-5-10.tcore2.PV9-Lisbon.as6453.net [80.231.159
.93]
9 188 ms 190 ms 187 ms if-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.
5]
10 182 ms 183 ms 182 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
11 186 ms 187 ms 185 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
12 183 ms 188 ms 184 ms if-15-2.tcore2.LDN-London.as6453.net [80.231.131
.118]
13 186 ms 185 ms 186 ms ldn-b5-link.telia.net [62.115.9.173]
14 187 ms 234 ms 186 ms ldn-bb2-link.telia.net [80.91.247.93]
15 186 ms 186 ms 185 ms prs-bb2-link.telia.net [62.115.114.229]
16 190 ms 189 ms 261 ms ffm-bb2-link.telia.net [62.115.140.34]
17 194 ms 195 ms 193 ms ffm-b1-link.telia.net [62.115.115.4]
18 292 ms 197 ms 274 ms voxility-ic-304822-ffm-b11.c.telia.net [62.115.3
8.210]
19 194 ms 205 ms 198 ms fra-anc-01c.voxility.net [109.163.237.18]
20 999 ms 985 ms * buc-ird-01c.voxility.net [93.115.93.1]
21 220 ms 221 ms 221 ms alistaro-19sw.alistaro.com [195.60.76.126]
22 220 ms 221 ms 219 ms 185.57.82.116

Trace complete.



Web Africa traceroute

Tracing route to www.180upload.com [185.57.82.116]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 10 ms 9 ms 8 ms cdsl2-rba-vl2766-ipc.ip.isnet.net [196.38.73.86]

4 11 ms 12 ms 9 ms 196.38.73.85
5 21 ms 18 ms 16 ms cdsl2-rba-vl150.ip.isnet.net [196.38.73.9]
6 23 ms 21 ms 13 ms core2-pkl-t0-7-0-0.ip.isnet.net [168.209.1.163]

7 210 ms 215 ms 191 ms 168.209.201.85
8 196 ms 194 ms 179 ms xe-0-4-0-6.r02.londen03.uk.bb.gin.ntt.net [83.23
1.235.221]
9 181 ms 184 ms 181 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.2
4]
10 217 ms 214 ms 209 ms ae-3.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.1
38]
11 190 ms 190 ms 190 ms ae-2.r03.frnkge03.de.bb.gin.ntt.net [129.250.6.2
17]
12 * * * Request timed out.
13 192 ms 191 ms 191 ms fra-in3-02gw.voxility.net [5.254.88.13]
14 191 ms 237 ms 192 ms fra-in8-01c.voxility.net [5.254.88.6]
15 1041 ms 1022 ms 1028 ms buc-ird-01c.voxility.net [5.254.88.198]
16 257 ms 265 ms 230 ms alistaro-19sw.alistaro.com [195.60.76.126]
17 225 ms 225 ms 225 ms 185.57.82.116

Trace complete.

Not sure how to read these traceroutes but not sure if it points to an issue at the exchange or with Afrihost?
 
KoolDaffy said:
http download speeds on Afrihost have taken a nose dive. From averaging around 700kbps to 200kbps

Been testing on Web africa account too and there download speeds averaging around 1bmps

Did traceroutes on both accounts too

-snip
Not sure how to read these traceroutes but not sure if it points to an issue at the exchange or with Afrihost?
Click to expand...

Routing issues should be mostly fixed up. Are the port resets that I'm running for you helping at all?
Also, what happens if you use your backup ISP account for a sustained amount of time?
 
AfriGuy said:
Routing issues should be mostly fixed up. Are the port resets that I'm running for you helping at all?
Also, what happens if you use your backup ISP account for a sustained amount of time?
Click to expand...

Yeah the port resets work perfectly. Soon as you do a port reset then things seem to run perfectly well.

Haven't noticed any issues with the backup account when running it. Minor fluctuations at times but definitely nothing like the issues I've been having with my Afrihost account.
 
KoolDaffy said:
Yeah the port resets work perfectly. Soon as you do a port reset then things seem to run perfectly well.

Haven't noticed any issues with the backup account when running it. Minor fluctuations at times but definitely nothing like the issues I've been having with my Afrihost account.
Click to expand...

Would you mind testing your backup account for the rest of the day? Just want to see if you see similar throughput degradation throughout the day.
 
AfriGuy said:
Would you mind testing your backup account for the rest of the day? Just want to see if you see similar throughput degradation throughout the day.
Click to expand...

Sure will do.

Should I post traceroutes at the end of the day too?
 
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