Afrihost New Network Feedback

Status
Not open for further replies.
Zertop's "Is it my Line" Results
Date/Time: Wed Oct 28 16:36:12 CAT 2015

Basic Report:

Your packet loss was 0%.
Your average ping was 11ms.
Your maximum ping was 124ms.

Looking at your average ping, your line seems to be running perfectly.
Looking at your maximum ping, however, it seems as though there could be a serious intermittent fault on the line. This could be a cause of an issue. Please post the results (at the end of the program) into the forum for advice.

Detailed Report:

Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=124ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 124ms, Average = 11ms

There you go.

Looks alright, but there is definitely a jump now and then. Please would you run it when there are evident issues on your line!

Z
 
Zertop's "Is it my Line" Results
Date/Time: Wed Oct 28 16:36:12 CAT 2015

Basic Report:

Your packet loss was 0%.
Your average ping was 11ms.
Your maximum ping was 124ms.

Looking at your average ping, your line seems to be running perfectly.
Looking at your maximum ping, however, it seems as though there could be a serious intermittent fault on the line. This could be a cause of an issue. Please post the results (at the end of the program) into the forum for advice.

Detailed Report:

Pinging 155.239.255.250 with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=124ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=7ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63
Reply from 155.239.255.250: bytes=32 time=8ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 30, Received = 30, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 7ms, Maximum = 124ms, Average = 11ms

There you go.

Latency looks mostly OK, keep me posted tonight :)
 
Why the routing through Lisbon - London - Is that normal?

It depends on the destination, you shouldn't be routing internationally for MyBB though.
Here are my results:

Code:
traceroute to mybroadband.co.za (104.20.71.110), 64 hops max
  1   192.168.1.1  0.470ms  0.361ms  0.367ms 
  2   *  *  * 
  3   *  169.1.5.105  18.781ms  17.777ms 
  4   169.1.5.106  18.425ms  17.896ms  17.942ms 
  5   169.1.5.128  17.478ms  16.891ms  17.259ms 
  6   196.10.140.7  18.187ms  18.158ms  18.436ms 
  7   41.84.13.228  33.874ms  34.140ms  33.778ms 
  8   41.66.181.59  34.460ms  33.359ms  34.192ms 
  9   104.20.71.110  34.124ms  33.959ms  35.317ms
 
It depends on the destination, you shouldn't be routing internationally for MyBB though.

Well that trace was to MyBB - any idea what's up then with the international route over 17 hops?
Everything's pretty crap at the moment.
 
Well that trace was to MyBB - any idea what's up then with the international route over 17 hops?
Everything's pretty crap at the moment.

There could be some Cloudflare weirdness there. You mind running a ping to see what IP is resolving?
 
There could be some Cloudflare weirdness there. You mind running a ping to see what IP is resolving?

I presume you mean a ping to MyBB?


Pinging mybroadband.co.za [104.20.71.110] with 32 bytes of data:
Request timed out.
Reply from 104.20.71.110: bytes=32 time=1692ms TTL=42
Reply from 104.20.71.110: bytes=32 time=2513ms TTL=43
Reply from 104.20.71.110: bytes=32 time=3050ms TTL=43

Ping statistics for 104.20.71.110:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1692ms, Maximum = 3050ms, Average = 2418ms
 
I presume you mean a ping to MyBB?


Pinging mybroadband.co.za [104.20.71.110] with 32 bytes of data:
Request timed out.
Reply from 104.20.71.110: bytes=32 time=1692ms TTL=42
Reply from 104.20.71.110: bytes=32 time=2513ms TTL=43
Reply from 104.20.71.110: bytes=32 time=3050ms TTL=43

Ping statistics for 104.20.71.110:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1692ms, Maximum = 3050ms, Average = 2418ms

Indeed I did.
That's a CloudFlare IP, shouldn't be going internationally though. Quite hard to troubleshoot with all this exchange latency :(

What DNS servers are you using?
 
I presume you mean a ping to MyBB?


Pinging mybroadband.co.za [104.20.71.110] with 32 bytes of data:
Request timed out.
Reply from 104.20.71.110: bytes=32 time=1692ms TTL=42
Reply from 104.20.71.110: bytes=32 time=2513ms TTL=43
Reply from 104.20.71.110: bytes=32 time=3050ms TTL=43

Ping statistics for 104.20.71.110:
Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
Approximate round trip times in milli-seconds:
Minimum = 1692ms, Maximum = 3050ms, Average = 2418ms

If you PM me a Line Number, I can post a DSLAM graph...
 
Just got home to this :) Nice.

4783990179.png
[/URL][/IMG]
 
Test with Afrihost's network tool.

Code:
Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=53 time=54 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=53 time=54 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=53 time=54 ms
64 bytes from 197.242.144.102: icmp_req=4 ttl=53 time=54 ms
64 bytes from 197.242.144.102: icmp_req=5 ttl=53 time=55 ms


ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=53 time=39 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=53 time=39 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=53 time=38 ms
64 bytes from 8.8.8.8: icmp_req=5 ttl=53 time=38 ms


Trace Test:

traceroute -n 197.242.144.102

  1	192.168.1.1       	1 ms      	1 ms      	1 ms      	
  2	Request timed out 	*         	*         	*         	
  3	169.1.5.8         	23 ms     	23 ms     	24 ms     	
  4	169.1.5.9         	24 ms     	24 ms     	24 ms     	
  5	169.1.5.1         	23 ms     	23 ms     	24 ms     	
  6	41.164.52.4       	24 ms     	24 ms     	24 ms     	
  7	172.18.32.3       	25 ms     	24 ms     	24 ms     	
  8	196.223.22.3      	25 ms     	25 ms     	25 ms     	
  9	196.44.0.7        	25 ms     	26 ms     	25 ms     	
 10	196.44.31.9       	54 ms     	
   	196.44.0.2        	55 ms     	54 ms     	
 11	196.30.1.5        	48 ms     	48 ms     	48 ms     	
 12	196.30.1.5        	48 ms     	
   	196.31.220.2      	54 ms     	54 ms     	54 ms     	
 13	196.31.220.2      	55 ms     	
   	196.31.63.2       	47 ms     	47 ms     	47 ms     	
 14	196.30.42.1       	61 ms     	62 ms     	
   	197.242.144.1     	54 ms     	54 ms     	
 15	197.242.144.1     	54 ms     	54 ms     	


traceroute -n 8.8.8.8

  1	192.168.1.1       	1 ms      	1 ms      	
  2	Request timed out 	*         	*         	
  3	169.1.5.8         	17 ms     	16 ms     	
  4	169.1.5.8         	24 ms     	23 ms     	
  5	169.1.5.1         	16 ms     	
  6	41.164.52.4       	17 ms     	
  7	172.18.1.1        	37 ms     	
  8	72.14.194.2       	46 ms     	
  9	8.8.8.8           	39 ms     	


DNS Test:

nslookup www.afrihost.com

Name:	www.afrihost.com
Address: 41.181.185.18


nslookup www.google.com

Name:	www.google.com
Address: 216.58.223.4


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN
 
Indeed I did.
That's a CloudFlare IP, shouldn't be going internationally though. Quite hard to troubleshoot with all this exchange latency :(

What DNS servers are you using?

How do I see what DNS servers are being used?
 
Not sure if you got my PM, but we had a pretty lengthy chat via PM around exactly this - which I believe you've been running some tests with your host. On top of this, our network team reached out to the hosts.

As per my PM last night, port 587. I need to stress that this was not an issue specific to Afrihost though. That should be backed up via the context of the PM though.

YES, it is specific to Afrihost.... I proved it via pm to you. Secondly, my host did NOT change a thing on their side. They in fact gave the same response as you regarding the range of IP. If it were not an AH issue, then how do you explain the other clients getting SMTP errors on AH (see post #1325 above)... are you now trying to say this is mere coincidence?

All the posts for the last 3 days have covered a range of issues in the SOUTH. In the last 2 days I have had 5 random resets/loss of sync, and when the line came back up, I saw your pm that it was now working.

I can assure you that NOTHING changed on the host side - if it had, they would be obligated to inform me, and get consent to access my VPS. I have been with them for 3 years without even ONE issue after initial setup. The SMTP errors, delayed emails, etc. have only been present since your POC, and only when I connect with an AH account.

How else do you explain that NO OTHER ISP ACCOUNT could reproduce the error, even once? Many tried to telnet to the box from AH, and NONE could get through.... but on Axxess, Telkom, WA, VOX, MWEB and CW, port 587 is open and working. Nevertheless, it is now "sort of" working... the errors are appearing less frequently, and port 587 is accessible from both AH user names (AH & AG).
 
How do I see what DNS servers are being used?

If it's a setting that hasn't been changed you're probably using auto-assigned DNS entries.
Could you double check the router though? They're usually under the same settings page as your DSL username/ password.
 
Why does "traceroute -n 197.242.144.102" have more than one IP at hop #10, 12,13 and 14?
 
YES, it is specific to Afrihost.... I proved it via pm to you. Secondly, my host did NOT change a thing on their side. They in fact gave the same response as you regarding the range of IP. If it were not an AH issue, then how do you explain the other clients getting SMTP errors on AH (see post #1325 above)... are you now trying to say this is mere coincidence?

All the posts for the last 3 days have covered a range of issues in the SOUTH. In the last 2 days I have had 5 random resets/loss of sync, and when the line came back up, I saw your pm that it was now working.

I can assure you that NOTHING changed on the host side - if it had, they would be obligated to inform me, and get consent to access my VPS. I have been with them for 3 years without even ONE issue after initial setup. The SMTP errors, delayed emails, etc. have only been present since your POC, and only when I connect with an AH account.

How else do you explain that NO OTHER ISP ACCOUNT could reproduce the error, even once? Many tried to telnet to the box from AH, and NONE could get through.... but on Axxess, Telkom, WA, VOX, MWEB and CW, port 587 is open and working. Nevertheless, it is now "sort of" working... the errors are appearing less frequently, and port 587 is accessible from both AH user names (AH & AG).

You mentioned the host uses a 169 IP range as internal traffic, which in turn blocks or implements port knocking from internal requests.

Either way, the issue is fixed. Whether it was a fix from our team reaching our, a change on our end or theirs - it's working.
 
If it's a setting that hasn't been changed you're probably using auto-assigned DNS entries.
Could you double check the router though? They're usually under the same settings page as your DSL username/ password.


Primary DNS169.1.3.1
Secondary DNS169.1.3.2
 
Status
Not open for further replies.
Top
Sign up to the MyBroadband newsletter
X