Afrihost New Network Feedback

AfriFella · Oct 28, 2015

D3x! said:
I have pm'd details and still get ignored

Please send me a PM with your info and I'll help you out.

kohlhtor · Oct 28, 2015

My connection was reset in PE

craigcul · Oct 28, 2015

taking anlong time to load never seams to finish loadin the www.news24.com site

AfriFella said:
Your international seems pretty normal. Just seeing that super weird spike on your news24 trace. :wtf: How is the site loading up for you?

Johnatan56 · Oct 28, 2015

craigcul said:
taking anlong time to load never seams to finish loadin the www.news24.com site

About 3 seconds to finish full page load on mine.

Icemanbrfc · Oct 28, 2015

AfriGuy said:
Throughput doesn't look too great here.
What line sync stats are available on the router?

I still can't understand, if eg Telkom manages the line, and the Data is with an ISP. How does that impact the isp, or indeed the client using the data, when the host of the line is being impacted. Or let me rephrase Afriguy, if Afrihost doesn't manage the line, how does these stats become an ISP issue, when it is clearly or in most cases an issue with the line or the exchange etc.

Unless the ISP modifies a line to a degree, where they have a full control of the users line, I'm still trying to understand how an ISP gets blamed when their issue.

AfriFella · Oct 28, 2015

Johnatan56 said:
About 3 seconds to finish full page load on mine.

Would you mind posting a comparative traceroute to news24 just to see if you also get a weird spike?

Johnatan56 · Oct 28, 2015

AfriFella said:
Would you mind posting a comparative traceroute to news24 just to see if you also get a weird spike?

Here

Code:

Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

  1     1 ms     1 ms     4 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    10 ms    11 ms     9 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    63 ms    12 ms    10 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  5    10 ms    10 ms    10 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    19 ms    11 ms    14 ms  optinet.ct1.napafrica.net [196.10.140.145]
  7    15 ms    12 ms    13 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
  8    14 ms    10 ms    10 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238]
  9    11 ms    10 ms    10 ms  196.28.178.66
 10    12 ms    10 ms    11 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 11    23 ms    10 ms    12 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 12    23 ms    15 ms    27 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146]
 13    42 ms    14 ms    17 ms  41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

EDIT:

Code:

Pinging news24.com [41.86.110.143] with 32 bytes of data:
Reply from 41.86.110.143: bytes=32 time=28ms TTL=243
Reply from 41.86.110.143: bytes=32 time=11ms TTL=243
Reply from 41.86.110.143: bytes=32 time=11ms TTL=243
Reply from 41.86.110.143: bytes=32 time=10ms TTL=243
Reply from 41.86.110.143: bytes=32 time=10ms TTL=243

Ping statistics for 41.86.110.143:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 28ms, Average = 14ms

NewBiks · Oct 28, 2015

I'm having constant issues with Twitch.tv and Vessel.com, constant buffering seeing the same performance even after upgrading my line speed. No point in pinging these sites they always comeback as "Request timed out".

Johnatan56 · Oct 28, 2015

NewBiks said:
I'm having constant issues with Twitch.tv and Vessel.com, constant buffering seeing the same performance even after upgrading my line speed. No point in pinging these sites they always comeback as "Request timed out".

That issue is due to twitch's cache servers.
Depending on Twitch, you either connect directly to their servers which guarantees a good stream, or you connect to one of the caches which are really bad.

(Side note: You can copy from CMD by right-click > select all > enter or ctrl-a > enter. Just paste it into [ code] [/code ] (without the spacing))

craigcul · Oct 28, 2015

ping is fine?
Pinging www.news24.com [41.86.110.200] with 32 bytes of data:
Reply from 41.86.110.200: bytes=32 time=32ms TTL=239
Reply from 41.86.110.200: bytes=32 time=29ms TTL=239
Reply from 41.86.110.200: bytes=32 time=30ms TTL=239
Reply from 41.86.110.200: bytes=32 time=30ms TTL=239

Ping statistics for 41.86.110.200:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 29ms, Maximum = 32ms, Average = 30ms

AfriFella · Oct 28, 2015

Johnatan56 said:

Here

Code:

Tracing route to news24.com [41.86.110.143]
over a maximum of 30 hops:

  1     1 ms     1 ms     4 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    10 ms    11 ms     9 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    63 ms    12 ms    10 ms  cpt-in1.ip.adsl.co.za [169.1.5.118]
  5    10 ms    10 ms    10 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    19 ms    11 ms    14 ms  optinet.ct1.napafrica.net [196.10.140.145]
  7    15 ms    12 ms    13 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
  8    14 ms    10 ms    10 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238]
  9    11 ms    10 ms    10 ms  196.28.178.66
 10    12 ms    10 ms    11 ms  gig5-1-cpt-opt-65-1.optinet.net [196.41.133.234]
 11    23 ms    10 ms    12 ms  OPTI-CPT-N1-Hosting.optinet.net [197.84.196.6]
 12    23 ms    15 ms    27 ms  197-84-208-146.cpt.mweb.co.za [197.84.208.146]
 13    42 ms    14 ms    17 ms  41-86-110-143.mweb.co.za [41.86.110.143]

Trace complete.

EDIT:

Code:

Pinging news24.com [41.86.110.143] with 32 bytes of data:
Reply from 41.86.110.143: bytes=32 time=28ms TTL=243
Reply from 41.86.110.143: bytes=32 time=11ms TTL=243
Reply from 41.86.110.143: bytes=32 time=11ms TTL=243
Reply from 41.86.110.143: bytes=32 time=10ms TTL=243
Reply from 41.86.110.143: bytes=32 time=10ms TTL=243

Ping statistics for 41.86.110.143:
    Packets: Sent = 5, Received = 5, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 10ms, Maximum = 28ms, Average = 14ms

That looks good to me!

craigcul · Oct 28, 2015

@AfriFella
now news 24 loading in about 5 seconds maybe the server was busy just now. i see Johnatan get the same spick in the tracert.

Johnatan56 · Oct 28, 2015

craigcul said:
@AfriFella
now news 24 loading in about 5 seconds maybe the server was busy just now. i see Johnatan get the same spick in the tracert.

Note to take my tracert as slightly better than it is, on WiFi and downloading at the same time.

AfriFella · Oct 28, 2015

Johnatan56 said:
Note to take my tracert as slightly better than it is, on WiFi and downloading at the same time.

Yeah I must say that 62ms is not really "stand-outish" compared to your 2000ms+ spike... Still worth looking into, though! Please keep testing to see if it persists.

Vorastra · Oct 28, 2015

Alright so your guy phoned me, we did a bit of testing. Seems the game was being picked up by the P2P shaper. So your guys are going to be working on that (support was explaining, sounds like quite a lot of work to to get game signatures). Your support is really helpful btw. I can't recall the name of the guy who called me though :erm: If you can, thank him again for me. He was really helpful.

craigcul · Oct 28, 2015

this is my speedtest
http://netgauge.ookla.com/share/307950766.png

just tested now with itunes still timing out when i try login

NewBiks · Oct 28, 2015

Could I please have my port reset before I get salty.

AntiGanda · Oct 28, 2015

NewBiks said:
@AfriFella

Hi, Any reason why I'm still being routed internationally for MYBB?

View attachment 310947

Hi Newbiks,

Try not to tracert to MyBroadband. Their hosts are using Cloudflare protection, which affects the results. I'm surprised JustinTek doesn't know this .. ha ha... !

justinTek · Oct 28, 2015

AntiGanda said:
Hi Newbiks,

Try not to tracert to MyBroadband. Their hosts are using Cloudflare protection, which affects the results. I'm surprised JustinTek doesn't know this .. ha ha... !

I'd invest in glasses if I were you. Read the trace since you think you're so bloody clever.

akuma · Oct 28, 2015

Really horrible latency. Vids not loading, slow refresh rates. Pathetic...

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=54 time=178 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=54 time=78 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=54 time=252 ms
Request timeout for icmp_seq 4
Request timeout for icmp_seq 5

ping 8.8.8.8

Request timeout for icmp_seq 1
64 bytes from 8.8.8.8: icmp_req=2 ttl=53 time=109 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=53 time=45 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=53 time=206 ms
Request timeout for icmp_seq 5

Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 2 ms 1 ms 6 ms
2 Request timed out * * *
3 Request timed out * * *
4 Request timed out * * *
5 Request timed out * * *
6 Request timed out * * *
7 Request timed out * *
196.44.0.7 23 ms
8 Request timed out * *
196.44.31.6 104 ms
9 Request timed out * *
196.44.31.9 47 ms
10 Request timed out * * *
11 Request timed out * * *
12 Request timed out * * *
13 Request timed out * * *
14 Request timed out * * *
15 Request timed out * * *
16 Request timed out * * *
17 Request timed out * * *
18 Request timed out * * *
19 Request timed out * * *
20 Request timed out * *
21 Request timed out *
22 Request timed out *
23 Request timed out *
24 Request timed out *
25 Request timed out *
26 Request timed out *
27 Request timed out *
28 Request timed out *

traceroute -n 8.8.8.8

1 192.168.1.1 2 ms 1 ms 1 ms
2 Request timed out * * *
3 Request timed out *
169.1.5.1 21 ms 22 ms
4 Request timed out * *
169.1.5.1 21 ms
5 Request timed out * * *
6 Request timed out *
72.14.194.2 77 ms
8.8.8.8 108 ms
7 Request timed out * *
8 Request timed out * *
9 Request timed out * *
10 Request timed out * *
11 Request timed out * *
12 Request timed out *
13 Request timed out *
14 Request timed out *

DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 41.181.185.18

nslookup www.google.com

Name: www.google.com
Address: 216.58.223.4

nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

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