Afrihost New Network Feedback

AfriFella · Oct 29, 2015

NewBiks said:
There would really be no point in me posting a tracert or ping test to Twitch, this is about the only evidence I can give you that it's performing badly.

https://gyazo.com/b446db5cd77b476682fc165fa9accd4d

Thanks, I'm having no trouble with Twitch on my side... Can anyone else confirm this?

bluefire · Oct 29, 2015

internet really bad tonight - Cape Town

Emissary_Of_Pain · Oct 29, 2015

AfriFella said:
Thanks, I'm having no trouble with Twitch on my side... Can anyone else confirm this?

Can confirm ... Twitch running very poorly

Question:

On the old network whenever I was in a game/tunngle my NAT type was always open, on AG/AfriNew I see that it is set to moderate ... ... How come ?

:::EDIT:::

Browsing is slow as hell, streaming impossible ... is wear to god if I get disconnected from the battleborn queue I will strip my M**R

Lucazade · Oct 29, 2015

AfriFella said:
Thanks, I'm having no trouble with Twitch on my side... Can anyone else confirm this?

Still no improvement. Won't even run properly on low.

tanka · Oct 29, 2015

Still getting poor international speeds. Twitch basically not loading.

Edit: This is Twitch running at source with basically nothing else on my network or computer running.

Averaging about 120kB/s. Not enough to stream any decent quality. Need about 10 times that to stream source.

Vio · Oct 29, 2015

The local network performance to IS for gaming is poor tonight getting lag every few seconds.

NewBiks · Oct 29, 2015

So this is starting to really get me hot under the collar

https://gyazo.com/fbe2ea1fb26faded19cf548944e4bc18

The issues have clearly not been resolved, there are clients from both the South and the North complaining about poor performance.
It would be great if your home page could reflect that.

I'm saying it, seeing that green light on your home page while clients are having a terrible internet experience makes the company come off as being disingenuous

craigcul · Oct 29, 2015

@afriman sorry been busy only got home now. my line speed is 2meg and trace to itunes isC:\Users\craig>tracert www.itunes.com

Tracing route to itunes.com [17.172.224.35]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.20.21
2 11 ms 8 ms 10 ms 169-0-8-1.ip.afrihost.co.za [169.0.8.1]
3 83 ms 90 ms 97 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 12 ms 13 ms 15 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 11 ms 10 ms 10 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 12 ms 11 ms 11 ms 41.169.57.218
7 10 ms 84 ms 22 ms if-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 190 ms 191 ms 191 ms if-1-2-0-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.17]
9 184 ms 184 ms 185 ms if-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
10 184 ms 185 ms 187 ms if-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
11 185 ms 184 ms 185 ms if-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 190 ms 189 ms 189 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 185 ms 203 ms 185 ms if-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 186 ms 183 ms 212 ms if-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 232 ms 214 ms 185 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 189 ms 189 ms 188 ms 195.219.83.102
17 262 ms 346 ms 483 ms ae-1-13.bar2.Charlotte1.Level3.net [4.69.200.213]
18 560 ms 436 ms 532 ms 4.34.18.2
19 266 ms 264 ms 267 ms 17.0.142.70
20 318 ms 265 ms 265 ms 17.0.142.77
21 266 ms 266 ms 267 ms 17.168.2.87
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.

AfriMan said:
What line speed are you on? Can you try running a traceroute to iTunes so we can see where this routing is not getting through

AfriMan · Oct 30, 2015

bluefire said:
internet really bad tonight - Cape Town

Emissary_Of_Pain said:
Can confirm ... Twitch running very poorly

Question:

On the old network whenever I was in a game/tunngle my NAT type was always open, on AG/AfriNew I see that it is set to moderate ... ... How come ?

:::EDIT:::

Browsing is slow as hell, streaming impossible ... is wear to god if I get disconnected from the battleborn queue I will strip my M**R

Lucazade said:
Still no improvement. Won't even run properly on low.

tanka said:
Still getting poor international speeds. Twitch basically not loading.

Edit: This is Twitch running at source with basically nothing else on my network or computer running. View attachment 311257

Averaging about 120kB/s. Not enough to stream any decent quality. Need about 10 times that to stream source.

Vio said:
The local network performance to IS for gaming is poor tonight getting lag every few seconds.

Morning guys

We received confirmation late last night that all issues should be resolved. There may be a few kinks to iron out to fully restore routing to normal but in general we should have seem massive improvement.

Please test again from this morning and let me know if anyone is not getting the experience they expect.

AfriMan · Oct 30, 2015

NewBiks said:
So this is starting to really get me hot under the collar

https://gyazo.com/fbe2ea1fb26faded19cf548944e4bc18

The issues have clearly not been resolved, there are clients from both the South and the North complaining about poor performance.
It would be great if your home page could reflect that.

I'm saying it, seeing that green light on your home page while clients are having a terrible internet experience makes the company come off as being disingenuous

As far as I know the core issue has been resolved, but it may take some time to return all the workarounds put in place back to have everything fully back to normal. The team were busy with this until pretty late yesterday.

Please test again today and report your results so I can also make them aware of any potential problems.

Emissary_Of_Pain · Oct 30, 2015

AfriMan said:
-snip-

Regarding the NAT question, any info on it ?

AfriMan · Oct 30, 2015

Emissary_Of_Pain said:
Regarding the NAT question, any info on it ?

We don't really set the NATing, but we worked directly with Xbox and other game distributors to ensure that we have the best connection for gaming. The routing problems we had may have affected this but when it returns to normal we would have done everything from our side to get the best NAT setting for gamers.

Emissary_Of_Pain · Oct 30, 2015

AfriMan said:
We don't really set the NATing, but we worked directly with Xbox and other game distributors to ensure that we have the best connection for gaming. The routing problems we had may have affected this but when it returns to normal we would have done everything from our side to get the best NAT setting for gamers.

I hope so, having an open NAT before was great, really hope this new network doesn't screw with that

AfriMan · Oct 30, 2015

Emissary_Of_Pain said:
I hope so, having an open NAT before was great, really hope this new network doesn't screw with that

Definitely something you should also raise with the Critical Care team you've been working with

Charmingmage10 · Oct 30, 2015

What about the routing from Durban for international gaming? in game latency and ping still higher compared to CW and Vox according to tests to London server...

AfriMan · Oct 30, 2015

Charmingmage10 said:
What about the routing from Durban for international gaming? in game latency and ping still higher compared to CW and Vox according to tests to London server...

Can I see those tests? Can definitely report to the team latency should be good at the moment

Quad! · Oct 30, 2015

Twitch is buffering again.

Getting only 38 KB/s.. This really sucks.

Slaught3r · Oct 30, 2015

Yup twitch is acting up again...

tanka · Oct 30, 2015

Yeah nothing international loading at a decent speed.
Twitch is unplayable at almost any quality.

International speed test: http://www.speedtest.net/my-result/4788978204
Local speed test: http://www.speedtest.net/my-result/4788979672

standerr · Oct 30, 2015

Not sure if I'm alone, but having skype issues.
High roundtrip latency which seems to be caused by packet loss. Packet loss sits at about 8.5%
Seems to be mostly Recv packet loss with Send packet loss staying 0.

UDP Status also says: local: Bad remote: Good

Speed tests and tracert looks good

Code:

Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     6 ms     6 ms     6 ms  169-0-54-1.ip.afrihost.co.za [169.0.54.1] 
  3     *        *        *     Request timed out.
  4     8 ms     7 ms     8 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    15 ms     7 ms     8 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    28 ms     7 ms     8 ms  optinet.ct1.napafrica.net [196.10.140.145] 
  7    11 ms    11 ms    11 ms  te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34] 
  8     7 ms     7 ms     8 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  9    12 ms    11 ms    12 ms  196.28.178.66 
 10     8 ms     9 ms     8 ms  cte-core-sw2.vwol.net [196.41.144.35] 
 11     8 ms     8 ms     8 ms  www.mweb.co.za [196.2.63.110] 

Trace complete.

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