Afrihost New Network Feedback

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AfriFella said:
Thanks, I'm having no trouble with Twitch on my side... Can anyone else confirm this?
Click to expand...

Can confirm ... Twitch running very poorly


Question:

On the old network whenever I was in a game/tunngle my NAT type was always open, on AG/AfriNew I see that it is set to moderate ... ... How come ?



:::EDIT:::

Browsing is slow as hell, streaming impossible ... is wear to god if I get disconnected from the battleborn queue I will strip my M**R
 
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Still getting poor international speeds. Twitch basically not loading.

Edit: This is Twitch running at source with basically nothing else on my network or computer running.twitch.jpg

Averaging about 120kB/s. Not enough to stream any decent quality. Need about 10 times that to stream source.
 
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The local network performance to IS for gaming is poor tonight getting lag every few seconds.
 
So this is starting to really get me hot under the collar

https://gyazo.com/fbe2ea1fb26faded19cf548944e4bc18

The issues have clearly not been resolved, there are clients from both the South and the North complaining about poor performance.
It would be great if your home page could reflect that.

I'm saying it, seeing that green light on your home page while clients are having a terrible internet experience makes the company come off as being disingenuous
 
@afriman sorry been busy only got home now. my line speed is 2meg and trace to itunes isC:\Users\craig>tracert www.itunes.com

Tracing route to itunes.com [17.172.224.35]
over a maximum of 30 hops:

1 3 ms 1 ms 1 ms 192.168.20.21
2 11 ms 8 ms 10 ms 169-0-8-1.ip.afrihost.co.za [169.0.8.1]
3 83 ms 90 ms 97 ms jhb-up1.ip.adsl.co.za [169.1.5.5]
4 12 ms 13 ms 15 ms jhb-rx1.ip.adsl.co.za [169.1.5.18]
5 11 ms 10 ms 10 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 12 ms 11 ms 11 ms 41.169.57.218
7 10 ms 84 ms 22 ms if-7-0.tcore2.JSO-Johannesburg.as6453.net [41.206.179.13]
8 190 ms 191 ms 191 ms if-1-2-0-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.17]
9 184 ms 184 ms 185 ms if-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
10 184 ms 185 ms 187 ms if-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
11 185 ms 184 ms 185 ms if-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 190 ms 189 ms 189 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 185 ms 203 ms 185 ms if-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 186 ms 183 ms 212 ms if-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 232 ms 214 ms 185 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 189 ms 189 ms 188 ms 195.219.83.102
17 262 ms 346 ms 483 ms ae-1-13.bar2.Charlotte1.Level3.net [4.69.200.213]
18 560 ms 436 ms 532 ms 4.34.18.2
19 266 ms 264 ms 267 ms 17.0.142.70
20 318 ms 265 ms 265 ms 17.0.142.77
21 266 ms 266 ms 267 ms 17.168.2.87
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
AfriMan said:
What line speed are you on? Can you try running a traceroute to iTunes so we can see where this routing is not getting through :(
Click to expand...
 
bluefire said:
internet really bad tonight - Cape Town
Click to expand...

Emissary_Of_Pain said:
Can confirm ... Twitch running very poorly


Question:

On the old network whenever I was in a game/tunngle my NAT type was always open, on AG/AfriNew I see that it is set to moderate ... ... How come ?



:::EDIT:::

Browsing is slow as hell, streaming impossible ... is wear to god if I get disconnected from the battleborn queue I will strip my M**R
Click to expand...

Lucazade said:
Still no improvement. Won't even run properly on low.
Click to expand...

tanka said:
Still getting poor international speeds. Twitch basically not loading.

Edit: This is Twitch running at source with basically nothing else on my network or computer running.View attachment 311257

Averaging about 120kB/s. Not enough to stream any decent quality. Need about 10 times that to stream source.
Click to expand...

Vio said:
The local network performance to IS for gaming is poor tonight getting lag every few seconds.
Click to expand...

Morning guys

We received confirmation late last night that all issues should be resolved. There may be a few kinks to iron out to fully restore routing to normal but in general we should have seem massive improvement.

Please test again from this morning and let me know if anyone is not getting the experience they expect.
 
NewBiks said:
So this is starting to really get me hot under the collar

https://gyazo.com/fbe2ea1fb26faded19cf548944e4bc18

The issues have clearly not been resolved, there are clients from both the South and the North complaining about poor performance.
It would be great if your home page could reflect that.

I'm saying it, seeing that green light on your home page while clients are having a terrible internet experience makes the company come off as being disingenuous
Click to expand...

As far as I know the core issue has been resolved, but it may take some time to return all the workarounds put in place back to have everything fully back to normal. The team were busy with this until pretty late yesterday.

Please test again today and report your results so I can also make them aware of any potential problems.
 
Emissary_Of_Pain said:
Regarding the NAT question, any info on it ?
Click to expand...

We don't really set the NATing, but we worked directly with Xbox and other game distributors to ensure that we have the best connection for gaming. The routing problems we had may have affected this but when it returns to normal we would have done everything from our side to get the best NAT setting for gamers.
 
AfriMan said:
We don't really set the NATing, but we worked directly with Xbox and other game distributors to ensure that we have the best connection for gaming. The routing problems we had may have affected this but when it returns to normal we would have done everything from our side to get the best NAT setting for gamers.
Click to expand...

I hope so, having an open NAT before was great, really hope this new network doesn't screw with that
 
What about the routing from Durban for international gaming? in game latency and ping still higher compared to CW and Vox according to tests to London server...
 
Twitch is buffering again.

Getting only 38 KB/s.. This really sucks.

www.twitch.tv.png
 
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Not sure if I'm alone, but having skype issues.
High roundtrip latency which seems to be caused by packet loss. Packet loss sits at about 8.5%
Seems to be mostly Recv packet loss with Send packet loss staying 0.

UDP Status also says: local: Bad remote: Good

Speed tests and tracert looks good

Code: 
Tracing route to www.mweb.co.za [196.2.63.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  10.1.0.254 
  2     6 ms     6 ms     6 ms  169-0-54-1.ip.afrihost.co.za [169.0.54.1] 
  3     *        *        *     Request timed out.
  4     8 ms     7 ms     8 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82] 
  5    15 ms     7 ms     8 ms  cpt-net1.ip.adsl.co.za [169.1.5.128] 
  6    28 ms     7 ms     8 ms  optinet.ct1.napafrica.net [196.10.140.145] 
  7    11 ms    11 ms    11 ms  te0-0-0-1.cpt-p-2.optinet.net [197.84.7.34] 
  8     7 ms     7 ms     8 ms  vl11.cpt-hscore-1.optinet.net [197.84.5.238] 
  9    12 ms    11 ms    12 ms  196.28.178.66 
 10     8 ms     9 ms     8 ms  cte-core-sw2.vwol.net [196.41.144.35] 
 11     8 ms     8 ms     8 ms  www.mweb.co.za [196.2.63.110] 

Trace complete.
 
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