Afrihost New Network Feedback

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Tried a new router which I have as back up - exact same problem.
2nd hop has extremely high latency (1000+ ms)
3rd hope always timing out.
4th hop onwards 1000+ms

WTF?!
 
Dianysis said:
Tried a new router which I have as back up - exact same problem.
2nd hop has extremely high latency (1000+ ms)
3rd hope always timing out.
4th hop onwards 1000+ms

WTF?!
Click to expand...

Have you tried a trial account with another ISP? (in order to rule out Afrihost. Sorry, this is not meant as direct advertising but to say that you should see if the problem occurs on other ISPs)
I think it is exchange/line related though. If you pick up your phone, do you hear any noise?
 
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Johnatan56 said:
Have you tried a webafrica trial account?
I think it is exchange/line related though. If you pick up your phone, do you hear any noise?
Click to expand...
Same results on my vox account.

Just got off the phone with Telkom - apparently they are working on a technical fault in my area.
I really hope this is the upgrade that was supposed to happen by 16 October.
Sick of thia kark.
 
Dianysis said:
Same results on my vox account.

Just got off the phone with Telkom - apparently they are working on a technical fault in my area.
I really hope this is the upgrade that was supposed to happen by 16 October.
Sick of thia kark.
Click to expand...

Good luck, hope it gets sorted soon.
 
Thanks. And on the phone line itself there is static - now I dont know if this is because the phone itself is quite old or because of the line.
I have been fighting this fault since February.
 
Dianysis said:
Afriman - you still around?
Something strange is happening:
Last Result:
Download Speed: 726 kbps (90.8 KB/sec transfer rate)
Upload Speed: 94 kbps (11.8 KB/sec transfer rate)
Latency: 1985 ms
Sat Oct 24 2015 12:35:21 GMT+0200 (SAST)

Looks about the same with my vox account - so something up with my line or exchange. Any way to find out?
Click to expand...

That looks pretty awful. Looking at your traceroute and ping, that's definitely on the Telkom side, nothing like this on our testing for the moment.

Lets hope they clear up that fault in your area soon :(
 
giggity said:
Network was pretty slow this morning at around 5~6AM. Was there any maintenance being done in the East?
Click to expand...

Did you run any tests I can look at. I only check out performance myself just after 8am, speeds were banging for me up here in the North. No known problems in the East right now :(
 
LaraC said:
Your exchange probably doesn't support it or is too old. :eek:
Click to expand...

Only the new exchanges that don't respond to ping will be setup to respond to that test. If you can still see what's commonly the second hop, then you're probably on an exchange that hasn't been upgraded.
 
Gavin107 said:
Same results 5 minutes later. No consistency at all. It is all or nothing.

Code: 
1  192.168.1.1 (192.168.1.1)  0.355 ms  0.189 ms  0.146 ms
 2  * * *
 3  dbn-up2.ip.adsl.co.za (169.1.5.162)  11.597 ms  11.689 ms  10.682 ms
 4  dbn-in1.ip.adsl.co.za (169.1.5.204)  14.368 ms  9.069 ms  8.779 ms
 5  41.162.84.192 (41.162.84.192)  26.798 ms  10.991 ms  30.819 ms
 6  172.18.1.162 (172.18.1.162)  64.150 ms  40.932 ms  36.453 ms
 7  41.160.2.69 (41.160.2.69)  30.599 ms  20.865 ms  21.064 ms
 8  rrba-ip-lir-1-gig-0-0-0-102.telkom-ipnet.co.za (196.43.25.137)  35.340 ms  22.752 ms  40.132 ms
 9  196.43.51.246 (196.43.51.246)  50.941 ms  52.461 ms  43.556 ms
10  196.25.42.106 (196.25.42.106)  57.847 ms !X *  56.629 ms !X
Click to expand...

Looks like you're hitting the same network kit, so this would fit classic congestion symptoms :(
 
Commander Jaco said:
I looked around and most people seemed to believe that the QoS settings only help you when it's too late (as in it only realises the priorities after there have been a lag spike because all available bandwidth was allocated to something else).

I would have tried setting it on my router, but I am having trouble finding the relevant place in my routers setup. It's a Technicolor TG589VN v3, if anyone knows how to set it up on that router.

I really shouldn't be lagging if people are opening youtube videos (esp at this resolution), the video should buffer longer, but it should leave the traffic currently running for gaming alone shouldn't it?

The last time I had similar issues, it turned out I had turned "Business Optimization" on account. When the Afrigreen accounts came out they had this option on by default, which was in turn giving me the same horrible feeling. I have disabled this option a while ago, but there wasn't much of a change. I had assumed this was down to Afrihost network giving trouble, now most of it has been sorted, but I still get latency spikes. I need to get to the bottom of this, because it is really souring my internet experience.
Click to expand...

Hi Afriguys, none of you really bothered to reply to me here (or I missed it). I really need to know what I need to do to give the gaming traffic priority, shouldn't it have priority already? Doesn't make sense that other things (p2p, http, streaming) seem to interrupt gaming traffic when they are started and this never used to be the case.

I set my router to give my IP priority for all traffic and I still get packet loss and latency if someone else uses the line.
 
AfriMan said:
Looks like you're hitting the same network kit, so this would fit classic congestion symptoms :(
Click to expand...

I acknowledge that congestion is a big issue in parts of the country. My line is with Afrihost so I guess it is another plea for help to the AH callcentre next week. I know the drill , answer the question why the modem has been disconnecting so often (yes its me resetting it not random hardware failure), fiddle the plugs in the sockets, bypass the filter, change the filter, check my phone line for sounds of noise or crackle (the audio is crystal clear) switch off the modem, wait a few minutes and try again .... and so on. I have purchased a new router in desperation. I just hope that AH have suggested to Telkom to get this exchange on their to-do list soon because this has been the situation for months if not the whole year... To say that I am frustrated at times is an understatement.

/end rant.
 
Gavin107 said:
I acknowledge that congestion is a big issue in parts of the country. My line is with Afrihost so I guess it is another plea for help to the AH callcentre next week. I know the drill , answer the question why the modem has been disconnecting so often (yes its me resetting it not random hardware failure), fiddle the plugs in the sockets, bypass the filter, change the filter, check my phone line for sounds of noise or crackle (the audio is crystal clear) switch off the modem, wait a few minutes and try again .... and so on. I have purchased a new router in desperation. I just hope that AH have suggested to Telkom to get this exchange on their to-do list soon because this has been the situation for months if not the whole year... To say that I am frustrated at times is an understatement.

/end rant.
Click to expand...

Are you forcing GDMT in the router or is it set to auto?
 
Johnatan56 said:
You have an extremely low attenuation yet such a low SNR.
Could you test the YouTube link again and do you know the distance from your exchange? Do you perhaps have another router you can test from?
Click to expand...

I do have another router, which I could test with later.

I'm not sure what the reason for the attenuation SNR contrast is. I noticed that when my area got its own exchange earlier this year (one of the new VDSL ones). The exchange is 300 meters away from my house.

YouTube test: http://puu.sh/kVOFa/e7df27cbb9.jpg
 
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