Afrihost New Network Feedback

[AfriMan]

Alright so your guy phoned me, we did a bit of testing. Seems the game was being picked up by the P2P shaper. So your guys are going to be working on that (support was explaining, sounds like quite a lot of work to to get game signatures). Your support is really helpful btw. I can't recall the name of the guy who called me though :erm: If you can, thank him again for me. He was really helpful.

Glad to hear that you are making progress there. We do sometimes get it wrong and we're more than happy to work with our clients to make it right. It is a major ongoing process to keep game signatures up to date, but if we can monitor your traffic and identify the traffic manually, we usually have a good chance of sorting that out.

 

[AfriMan]

this is my speedtest
http://netgauge.ookla.com/share/307950766.png

just tested now with itunes still timing out when i try login

What line speed are you on? Can you try running a traceroute to iTunes so we can see where this routing is not getting through

 

[AfriMan]

Could I please have my port reset before I get salty.

For sure - just drop me a PM with your number

 

[AfriMan]

snip

Looks pretty horrible. It's not usual that you're getting no results after the first hop. Do you know what the TTL is set to on your traceroute/ping settings? When the results do come through, they're not terrible.

If you don't normally get a ping result on the second hop, can you please ping bras.afrihost.com.

 

[Francois Marais]

Okay, posted in the wrong tread.
Getting a pretty cool connection on my 4MB BUSINESS connection, BUT, P@P is dead on a business connection. So please tell me when will I get some speed on this business account that should be unshaped and no restrictions. And that optimisation crap is off...

 

[AfriMan]

Okay, posted in the wrong tread.
Getting a pretty cool connection on my 4MB BUSINESS connection, BUT, P@P is dead on a business connection. So please tell me when will I get some speed on this business account that should be unshaped and no restrictions. And that optimisation crap is off...

Can you share the link you are testing? P2P has been running pretty well in my own tests, but we can test with you as well.

 

[akuma]

If you don't normally get a ping result on the second hop, can you please ping bras.afrihost.com.

A bit better now but still experiencing slow loading pages this morning...

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63
Reply from 155.239.255.250: bytes=32 time=29ms TTL=63
Reply from 155.239.255.250: bytes=32 time=20ms TTL=63
Reply from 155.239.255.250: bytes=32 time=21ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 20ms, Maximum = 29ms, Average = 22ms

---

Ping Test:

ping 197.242.144.102

64 bytes from 197.242.144.102: icmp_req=1 ttl=53 time=717 ms
64 bytes from 197.242.144.102: icmp_req=2 ttl=53 time=404 ms
64 bytes from 197.242.144.102: icmp_req=3 ttl=53 time=891 ms
Request timeout for icmp_seq 4
64 bytes from 197.242.144.102: icmp_req=5 ttl=53 time=67 ms


ping 8.8.8.8

64 bytes from 8.8.8.8: icmp_req=1 ttl=54 time=52 ms
64 bytes from 8.8.8.8: icmp_req=2 ttl=54 time=60 ms
64 bytes from 8.8.8.8: icmp_req=3 ttl=54 time=94 ms
64 bytes from 8.8.8.8: icmp_req=4 ttl=54 time=92 ms
Request timeout for icmp_seq 5


Trace Test:

traceroute -n 197.242.144.102

1 192.168.1.1 2 ms 1 ms 1 ms
2 Request timed out * * *
3 169.1.5.1 227 ms 18 ms
196.31.220.2 190 ms
4 196.223.22.3 173 ms
196.31.63.2 78 ms
169.1.5.1 47 ms
5 196.30.1.5 151 ms
196.30.42.1 52 ms
196.31.220.2 111 ms
6 197.242.144.1 62 ms
196.30.42.1 327 ms
7 197.242.144.1 381 ms


traceroute -n 8.8.8.8

1 192.168.1.1 1 ms 1 ms 1 ms
2 Request timed out * * *
3 169.1.5.1 13 ms 11 ms 146 ms
4 169.1.5.1 62 ms 70 ms
41.164.52.4 262 ms
5 172.18.1.1 50 ms
Request timed out *
41.164.52.4 19 ms
6 72.14.194.2 104 ms
Request timed out *
172.18.1.1 245 ms
7 8.8.8.8 251 ms
Request timed out *
72.14.194.2 48 ms
8 Request timed out *
72.14.239.5 140 ms
9 8.8.8.8 253 ms 40 ms


DNS Test:

nslookup www.afrihost.com

Name: www.afrihost.com
Address: 41.181.185.18


nslookup www.google.com

Name: www.google.com
Address: 197.84.135.15


nslookup thishouldfail.afrihost.com

** server can't find thisshouldfail.com: NXDOMAIN

 

[AfriMan]

snip

not looking great at all. BRAS ping seems fine here, but definitely seeing intermittent latency everywhere

Will check with the guys if they are seeing anything.

 

[al4bb]

Problems of yesterday afternoon are thankfully resolved:

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    16 ms    15 ms    15 ms  dbn-up2.ip.adsl.co.za [169.1.5.173]
  4    11 ms    10 ms    10 ms  dbn-up2.ip.adsl.co.za [169.1.5.174]
  5    19 ms    15 ms    15 ms  dbn-in1.ip.adsl.co.za [169.1.5.204]
  6    15 ms    14 ms    17 ms  africainx.db1.napafrica.net [196.10.141.7]
  7    24 ms    25 ms    25 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-1.AINX.P2P.10G.za [41.84.13.196]
  8    20 ms    20 ms    20 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
  9    20 ms    20 ms    19 ms  104.20.72.110
Trace complete.

 

[tanka]

Really poor international FTP speeds today. Was getting full line speed a few days ago now down to 3% of my line (not a typo)

Edit: Actually international streaming is also screwed.

 

[AfriMan]

Problems of yesterday afternoon are thankfully resolved:

Tracing route to mybroadband.co.za [104.20.72.110]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    16 ms    15 ms    15 ms  dbn-up2.ip.adsl.co.za [169.1.5.173]
  4    11 ms    10 ms    10 ms  dbn-up2.ip.adsl.co.za [169.1.5.174]
  5    19 ms    15 ms    15 ms  dbn-in1.ip.adsl.co.za [169.1.5.204]
  6    15 ms    14 ms    17 ms  africainx.db1.napafrica.net [196.10.141.7]
  7    24 ms    25 ms    25 ms  CORE.GP-ID-DCE-3.TO.GP-ID-MEC-1.AINX.P2P.10G.za [41.84.13.196]
  8    20 ms    20 ms    20 ms  41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
  9    20 ms    20 ms    19 ms  104.20.72.110
Trace complete.

Glad to hear it

 

[AfriMan]

Really poor international FTP speeds today. Was getting full line speed a few days ago now down to 3% of my line (not a typo)

Did you run any tests that I can see? What is your international speedtest like?

 

[tanka]

Speed test isn't much better: http://www.speedtest.net/my-result/4786093585

 

[AfriMan]

Speed test isn't much better: http://www.speedtest.net/my-result/4786093585

Your upload is pretty crazy here. Is this on a fibre line or how are you running these tests?

Maybe drop me a PM so I can get our peeps in touch with you

 

[tanka]

Yeah it's fibre. I'll message you later when I'm available if it's still not right.

 

[AfriMan]

Yeah it's fibre. I'll message you later when I'm available if it's still not right.

OK, awesome - thanks so much

 

[Fox1]

Someone flipped the AWESOME SWITCH to ON at AH. Getting 469kb/s on a 4mb line

 

[Slaught3r]

Experiencing some buffering on twitch at the moment. Nothing else running on the line though. Stopped a download before streaming. It was chugging along at 380kb/s. Is it a twitch issue?

 

[AfriMan]

Someone flipped the AWESOME SWITCH to ON at AH. Getting 469kb/s on a 4mb line

Awesomesauce

 

[electrofreeze]

speeds has been fine the last couple of days but today it is up and down