Afrihost New Network Feedback

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I just want to say that I'm worried about this announcement that Capped users will have unlimited data from 12-6am. I hope this doesn't affect us Home Uncapped users. The old network when to **** because you guys promised more than you could deliver. We all remember the shaping that never eased, where we got maybe 2 hours a night of full download speed if we were lucky.
 
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savage said:
So are business uncapped users not your clients too?

I'm sorry, but AH is either playing unfairly (by only giving freebies to SOME customers and not all), or, you have once again, miserably failed by offering compensation (in the form of free GBs to Capped users), without thinking it through, and offering it to your ENTIRE customer base.

Again, for the MILLIONTH time, this has been asked over, and over, and over for MONTHS already now by business uncapped users - when can WE expect our compensation for the MONTHS (if not YEARS) of pathetic service we've had to put up with?

Just as before - we're not going to get any. This isn't the first time that you've given away free GBs to your capped users, whilst NOTHING was given to uncapped users. Frankly, it's becoming the norm.
Click to expand...

That's not what I've said.
This isn't a question of if, but when.

These products have been planned well in advance, so really shouldn't be seen as a slap in the face of Uncapped/ Business clients.
Again, if you want something done now - you need to log a formal dispute with our team.
 
AfriGuy said:
That's not what I've said.
This isn't a question of if, but when.

These products have been planned well in advance, so really shouldn't be seen as a slap in the face of Uncapped/ Business clients.
Again, if you want something done now - you need to log a formal dispute with our team.
Click to expand...

i did offer to give him 20GB's of my data
 
Vorastra said:
I just want to say that I'm worried about this announcement that Capped users will have unlimited data from 12-6am. I hope this doesn't affect us Home Uncapped users. The old network when to **** because you guys promised more than you could deliver. We all remember the shaping that never eased, where we got maybe 2 hours a night of full download speed if we were lucky.
Click to expand...

I wouldn't worry if I was you :)
We've only set this up because we know for a fact that our network can handle this - on top of which, the IPC is pretty quiet after hours.

Let's wait and see though, I think you'll be pleasantly surprised.
 
I like the direction Afrihost is going with their product updates and new features. :)

Cant wait to see what is next.
 
Getting huge latency issues on World of Warcraft at random last few days,switching to my IS the issue is gone

Pinging and tracert to 8.8.8.8 isn't giving any anomalies ( low packet loss,no strange latency spikes)
 
Afriperson, clientzone is a little confusing:

I upgraded my capped package from 18GB to 50GB.
The change reflects correctly under afrihost name but has not "migrated" to afrigreen (not a test account) name?
Will this resolve itself or should I log into my router with the afrihost name?
 
...


http://www.speedtest.net/my-result/4826963666





Tracing route to www.google.co.za [197.80.128.25]
over a maximum of 30 hops:

1 4 ms 3 ms <1 ms 192.168.1.1
2 146 ms 152 ms * 169-0-5-1.ip.afrihost.co.za [169.0.5.1]
3 * * * Request timed out.
4 74 ms 114 ms 165 ms 169-1-5-30.ip.afrihost.co.za [169.1.5.30]
5 171 ms 171 ms 172 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 131 ms 147 ms 210 ms mweb.jb1.napafrica.net [196.46.25.145]
7 167 ms 160 ms 173 ms 197-80-7-110.jhb.mweb.co.za [197.80.7.110]
8 111 ms 145 ms 161 ms 197-80-128-25.jhb.mweb.co.za [197.80.128.25]

Trace complete.



Tracing route to 8.8.8.8 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 183 ms 74 ms 83 ms 169.0.5.1
3 * 150 ms 98 ms 169.1.5.29
4 112 ms 82 ms 68 ms 169.1.5.30
5 157 ms 87 ms 157 ms 169.1.5.56
6 72 ms 204 ms 171 ms 196.46.25.166
7 146 ms 121 ms 74 ms 72.14.239.117
8 148 ms 156 ms * 8.8.8.8
9 302 ms 76 ms 78 ms 8.8.8.8

Trace complete.

Sorry, but this is getting real old real quick. Every night.
 
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Slaught3r said:
...


http://www.speedtest.net/my-result/4826963666





Tracing route to www.google.co.za [197.80.128.25]
over a maximum of 30 hops:

1 4 ms 3 ms <1 ms 192.168.1.1
2 146 ms 152 ms * 169-0-5-1.ip.afrihost.co.za [169.0.5.1]
3 * * * Request timed out.
4 74 ms 114 ms 165 ms 169-1-5-30.ip.afrihost.co.za [169.1.5.30]
5 171 ms 171 ms 172 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 131 ms 147 ms 210 ms mweb.jb1.napafrica.net [196.46.25.145]
7 167 ms 160 ms 173 ms 197-80-7-110.jhb.mweb.co.za [197.80.7.110]
8 111 ms 145 ms 161 ms 197-80-128-25.jhb.mweb.co.za [197.80.128.25]

Trace complete.

Sorry, but this is getting real old real quick. Every night.
Click to expand...

Think the above problem is Jo'burg, Cape Town still fine.
Code: 
Tracing route to 197-80-128-25.jhb.mweb.co.za [197.80.128.25]
over a maximum of 30 hops:

  1     2 ms     2 ms     2 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    15 ms    13 ms    13 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    11 ms    10 ms    11 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5     9 ms     9 ms     8 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    12 ms    17 ms    16 ms  optinet.ct1.napafrica.net [196.10.140.145]
  7    35 ms    33 ms    36 ms  te0-0-0-1.cpt-p-1.optinet.net [197.84.7.1]
  8    37 ms    43 ms    37 ms  te0-0-0-0.vic-p-2.optinet.net [197.84.4.35]
  9    38 ms    39 ms   184 ms  102.te0-0-2-2.vic-pe-13.optinet.net [197.80.7.45]
 10    33 ms    75 ms    39 ms  197-80-128-25.jhb.mweb.co.za [197.80.128.25]

Trace complete.
Slaught3r, can you also post a ping to bras.afrihost.com, just to rule out exchange (so the support people don't have an excuse :p :))
 
A Non Blonde said:
Afriperson, clientzone is a little confusing:

I upgraded my capped package from 18GB to 50GB.
The change reflects correctly under afrihost name but has not "migrated" to afrigreen (not a test account) name?
Will this resolve itself or should I log into my router with the afrihost name?
Click to expand...
Did you upgrade your package under Afrihost or Afrigreen username. Either way, you should be able to use both accounts
A Non Blonde said:
Afriperson, clientzone is a little confusing:

I upgraded my capped package from 18GB to 50GB.
The change reflects correctly under afrihost name but has not "migrated" to afrigreen (not a test account) name?
Will this resolve itself or should I log into my router with the afrihost name?
Click to expand...
 
A Non Blonde said:
Afriperson, clientzone is a little confusing:

I upgraded my capped package from 18GB to 50GB.
The change reflects correctly under afrihost name but has not "migrated" to afrigreen (not a test account) name?
Will this resolve itself or should I log into my router with the afrihost name?
Click to expand...

Any changes you make to your @afrihost.co.za should automatically be applied to your @afrigreen account. Can you PM me your ADSL username quickly please.
 
Slaught3r said:
...


http://www.speedtest.net/my-result/4826963666





Tracing route to www.google.co.za [197.80.128.25]
over a maximum of 30 hops:

1 4 ms 3 ms <1 ms 192.168.1.1
2 146 ms 152 ms * 169-0-5-1.ip.afrihost.co.za [169.0.5.1]
3 * * * Request timed out.
4 74 ms 114 ms 165 ms 169-1-5-30.ip.afrihost.co.za [169.1.5.30]
5 171 ms 171 ms 172 ms jhb-up8b.ip.adsl.co.za [169.1.5.56]
6 131 ms 147 ms 210 ms mweb.jb1.napafrica.net [196.46.25.145]
7 167 ms 160 ms 173 ms 197-80-7-110.jhb.mweb.co.za [197.80.7.110]
8 111 ms 145 ms 161 ms 197-80-128-25.jhb.mweb.co.za [197.80.128.25]

Trace complete.



Tracing route to 8.8.8.8 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.1.1
2 183 ms 74 ms 83 ms 169.0.5.1
3 * 150 ms 98 ms 169.1.5.29
4 112 ms 82 ms 68 ms 169.1.5.30
5 157 ms 87 ms 157 ms 169.1.5.56
6 72 ms 204 ms 171 ms 196.46.25.166
7 146 ms 121 ms 74 ms 72.14.239.117
8 148 ms 156 ms * 8.8.8.8
9 302 ms 76 ms 78 ms 8.8.8.8

Trace complete.

Sorry, but this is getting real old real quick. Every night.
Click to expand...

Something is definitely not happy there. The network is purring along nicely on our end, so we need to figure out what is going on. Could you ping bras.afrihost.com please.
 
Oooh wot nao? Wot happen to my gud AH konnekshun???



This is a 10 MB connection, 8.xx effectively. And since like half an hour the download speed is slower than upload!!! :sick: And I was so fokken happy for the last 2 or 3 days. Oy vey, Afripeepels, wot did you break now???
 
Also struggling to connect to EA Games for Need for Speed on the PS4
 
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