Afrihost New Network Feedback

Status
Not open for further replies.
AfriGenie said:
Something is definitely not happy there. The network is purring along nicely on our end, so we need to figure out what is going on. Could you ping bras.afrihost.com please.
Click to expand...

So, the problem is - when I experience throughput like this I tend to switch off my PC and find something else to do rather quickly. I have high blood pressure and things like this might result in a heart attack or a stroke. :D

I checked to make sure that nothing else was running on the line (yes, even MS updates). To be sure, I even restarted my PC to make sure there is no service running in the background that could cause that. I was trying to watch a Dota game (in the client, not streaming) and at one stage my ping was 3000 with 70% packet loss.

I have not checked again this morning - was out the house pretty early. But will check as soon as I get home this avie to see if it is still problematic.

We do need to get this sorted, please. I am getting seriously frustrated because I am caught in a situation where I can get 4mb dsl and that is it. No uncapped LTE from Telkom, no fibre from anyone and average downloads on Afrimobile (not enough to justify the cost of the mobile data). So the ONLY option I have open to me is giving me hassles. The ol' ball and chain is not happy because she can't facepoop and do what she does, so.... not looking good.
 
Slaught3r said:
So, the problem is - when I experience throughput like this I tend to switch off my PC and find something else to do rather quickly. I have high blood pressure and things like this might result in a heart attack or a stroke. :D

I checked to make sure that nothing else was running on the line (yes, even MS updates). To be sure, I even restarted my PC to make sure there is no service running in the background that could cause that. I was trying to watch a Dota game (in the client, not streaming) and at one stage my ping was 3000 with 70% packet loss.

I have not checked again this morning - was out the house pretty early. But will check as soon as I get home this avie to see if it is still problematic.

We do need to get this sorted, please. I am getting seriously frustrated because I am caught in a situation where I can get 4mb dsl and that is it. No uncapped LTE from Telkom, no fibre from anyone and average downloads on Afrimobile (not enough to justify the cost of the mobile data). So the ONLY option I have open to me is giving me hassles. The ol' ball and chain is not happy because she can't facepoop and do what she does, so.... not looking good.
Click to expand...

try another ISP and see what happens?
 
ZeroNeo said:
Tracing route to afrihost.com [41.181.185.18]
over a maximum of 30 hops:

1 2 ms <1 ms 5 ms 10.0.0.2
2 * * * Request timed out.
3 39 ms 29 ms 27 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 148 ms 151 ms 145 ms cpt-in1.ip.adsl.co.za [169.1.5.118]
5 41 ms 41 ms 34 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 33 ms 32 ms 32 ms 41.164.52.40
7 32 ms 29 ms 28 ms 172.18.32.33
8 32 ms 34 ms 42 ms mtnns-2.cinx.net.za [196.223.22.31]
9 133 ms 295 ms 298 ms rb-cr-1.za.nl-ha-2.za-a.mtnns.net [196.44.0.120]

10 213 ms 39 ms 57 ms tb-cr-2.za--ct-cr-1.za-a.mtnns.net [196.44.31.10
7]
11 53 ms 53 ms 65 ms jh-cr-1.za--tb-cr-2.za.mtnns.net [196.44.31.66]

12 94 ms 86 ms 104 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
13 70 ms 68 ms 71 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

tracert bras.afrihost.com

Tracing route to bras.afrihost.com [155.239.255.250]
over a maximum of 30 hops:

1 1 ms 3 ms 1 ms 10.0.0.2
2 36 ms 27 ms 26 ms 155.239.255.250

Trace complete.

Hope I got everything you need.
Click to expand...

Very strange results.
Could you PM me your DSL username? I'd like to pass this info onto our team for a deeper look into.
 
5plus2equals9 said:
I'll give this a try, thanks.

Edit:

With optimisation on:

View attachment 315011

With optimisation off:

View attachment 315013

So that isn't right at all. Optimisation seems borked. I did wait more than 15 minutes after turning optimisation on/off in order to carry out these tests.

Edit 2: After waiting for another 10 minutes the torrent is now running at line speed for the most part. The issue seems to be linked to business optimisation.

Is it only business customers who have reported this issue? Anyone on capped experiencing the same problem?
Click to expand...

Very odd :(
Did you notice slow speeds on HTTP downloads too?
 
LaraC said:
There seems to be a problem with YouTube tonight. Although videos don't buffer the connection speed fluctuates a lot.

Code: 
|------------------------------------------------------------------------------------------|
|                                      WinMTR statistics                                   |
|                       Host              -   %  | Sent | Recv | Best | Avrg | Wrst | Last |
|------------------------------------------------|------|------|------|------|------|------|
|                             192.168.1.1 -    0 |   18 |   18 |    0 |    0 |    0 |    0 |
|                   No response from host -  100 |   18 |    0 |    0 |    0 |    0 |    0 |
|                   cpt-tx2.ip.adsl.co.za -   50 |   18 |    9 |   16 |   26 |   48 |   39 |
|                   cpt-rx2.ip.adsl.co.za -    0 |   18 |   18 |   16 |   18 |   21 |   18 |
|                  cpt-net1.ip.adsl.co.za -    0 |   18 |   18 |   23 |   24 |   27 |   23 |
|               optinet.ct1.napafrica.net -    0 |   18 |   18 |   17 |   18 |   24 |   18 |
|           te0-7-0-3.cpt-p-2.optinet.net -    0 |   18 |   18 |   38 |   40 |   45 |   40 |
|       tengig-0-7-0-1-vic-p-1.mweb.co.za -    0 |   18 |   18 |   48 |   71 |  132 |   82 |
|     201.te0-0-2-3.vic-pe-13.optinet.net -    0 |   18 |   18 |   36 |   45 |   65 |   38 |
|            197-80-128-25.jhb.mweb.co.za -    0 |   18 |   18 |   35 |   37 |   46 |   35 |
|________________________________________________|______|______|______|______|______|______|
   WinMTR v0.92 GPL V2 by Appnor MSP - Fully Managed Hosting & Cloud Provider
Click to expand...

Heya Lara

Results don't look too bad here. Did you see the throughput to YT itself fluctuate at all?
 
Johnatan56 said:
I want your line :(

EDIT: Wait, scratch that. I want Thor's bonded 40Mbps x 2.

EDIT2: Torrents were flying, 10pm hits and all my p2p drops down to 50-60kB/s (and sometimes 10kB/s) from 990kB/s. Strange as I have no scheduler.

Code: 
Tracing route to vienna.at [194.183.128.94]
over a maximum of 30 hops:

  1     2 ms     1 ms     2 ms  home.gateway.pace.net [192.168.1.1]
  2     *        *        *     Request timed out.
  3    10 ms     8 ms     9 ms  cpt-up1.ip.adsl.co.za [169.1.5.105]
  4    10 ms    11 ms     9 ms  cpt-up2.ip.adsl.co.za [169.1.5.106]
  5    21 ms    19 ms    68 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6     8 ms    22 ms    15 ms  41.164.52.40
  7    11 ms     9 ms    11 ms  172.18.32.33
  8    67 ms     9 ms    11 ms  ix-1-3-0-0.tcore2.KLT-Cape-Town.as6453.net [41.206.165.13]
  9   187 ms   169 ms   167 ms  if-2-2.tcore1.KLT-Cape-Town.as6453.net [41.206.164.253]
 10   170 ms   171 ms   171 ms  if-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
 11   165 ms   174 ms   173 ms  if-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
 12   201 ms   216 ms   219 ms  if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
 13   159 ms   160 ms   158 ms  if-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
 14   164 ms   160 ms   167 ms  if-15-2.tcore2.LDN-London.as6453.net [80.231.131.118]
 15   221 ms   166 ms   182 ms  ^C

View attachment 315029
Am the only one in the house using the net atm, so should be getting ~8.3/0.8. (I was looking at the torrent, it was at 10kB/s / 9kB/s the entire time of the speedtest).
Very strange.

EDIT 3: 1.1kB/s now for the last 3 minutes... Hope this picks up, will keep a speed logger running. Going to bed.

EDIT 4: Things started picking up at 5am according to the logger.
Click to expand...

Very odd results. I'd like to have our team check things out with you going forward to see if they can spot anything here.
Could you PM me your DSL username?
 
Slaught3r said:
So, the problem is - when I experience throughput like this I tend to switch off my PC and find something else to do rather quickly. I have high blood pressure and things like this might result in a heart attack or a stroke. :D

I checked to make sure that nothing else was running on the line (yes, even MS updates). To be sure, I even restarted my PC to make sure there is no service running in the background that could cause that. I was trying to watch a Dota game (in the client, not streaming) and at one stage my ping was 3000 with 70% packet loss.

I have not checked again this morning - was out the house pretty early. But will check as soon as I get home this avie to see if it is still problematic.

We do need to get this sorted, please. I am getting seriously frustrated because I am caught in a situation where I can get 4mb dsl and that is it. No uncapped LTE from Telkom, no fibre from anyone and average downloads on Afrimobile (not enough to justify the cost of the mobile data). So the ONLY option I have open to me is giving me hassles. The ol' ball and chain is not happy because she can't facepoop and do what she does, so.... not looking good.
Click to expand...

Can fully understand that.
From the results you posted last night, latency seems a bit all over the place.

I'd be interested in taking a look at a ping to bras.afrihost.com
 
Emissary_Of_Pain said:
169.0.229.21 => jnb01s05 (169.0.229.0/24)


My throughput capped out @ 3mbps on YT and had increased buffering @ 720p but it was very erratic dropping to 1mbps @ times
Click to expand...

Odd.
What does the stats for nerds say? 3000Kbps shouldn't be too bad - I'm seeing about 7500Kbps for 720p content.
 
AfriGuy said:
Seems to be topping out at times there.
What DNS servers are you using, and what line speed are you on?
Click to expand...

DNS: 169.1.1.2 // 169.1.1.1


Line speeds just hit really low for me now so ran the test a few times. (best results follow, also check out CPTs result with the red circle)

b.jpg
c.jpg


Last night I was getting the same YT speeds but had full line speed.



::EDIT:::

Been dealing with the CC team as well, and have been having really good results lately so I am not sure whats going on here
 
Last edited:
Emissary_Of_Pain said:
DNS: 169.1.1.2 // 169.1.1.1


Line speeds just hit really low for me now so ran the test a few times. (best results follow, also check out CPTs result with the red circle)

-snip


Last night I was getting the same YT speeds but had full line speed.
Click to expand...

DNS looks good.
Do you have a 10Mbps line?
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X