Afrihost New Network Feedback

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steel_dog said:
Did the network just go belly up? ... or was it my exchange??
I lost my connection about 30 to 40 mins ago with my modem showing authentication failure.
After about 10 mins it managed to authenticate again but DNS resolution failed on all requests.
DNS Servers were perfectly resolved but couldn't be reached. 100% packet loss.
Now it's back :S
Anyway was a frustrating 40 mins especially given that there was no telephonic support and I'm trying to get some work completed.
Anyhoo... would be good to know whether others experienced the same.
Rgds,
SD.
Click to expand...

My own monitoring in CPT shows nothing wrong with the AH network, see here -

AfriGreen-Telkom-BRAS_last_10800.png
 
steel_dog said:
Thanks man. So I'm going to write it off to a Telkom fiddle at the exchange or perhaps IPC related.
I noted that traffic hit the exchange but didn't make the IPC - wasn't able to resolve hop 3.
Click to expand...

Probably a Telkom issue, there would have been a lot more complaints on here if it was a AH one.
 
rules said:
Screen%20Shot%202015-12-08%20at%208.29.03%20PM.jpg


Screen%20Shot%202015-12-08%20at%208.43.19%20PM.jpg


Screenshot_2015-12-08-20-14-28.png


This issue is as annoying as it is intermittent. Most SpeedTests show great numbers, because it would "spike" towards the end but then sometime I would get a solid 4Mbs (which I might add is something I have never seen here) and then sometimes I get 1 or 2Mbs.

Where to from here?
Click to expand...

As AfriGuy said, ideally when you experience the issue you again, we'll need to see a speedtest and traceroute run during that period. This should help us a lot in pinpointing the cause of the issue.
 
Bryn said:
I have to say Afrihost, I'm super disappointed in your limited CM4all site builder. The page number limitation is fine, but so drastically limiting the quantity of elements on each page basically removes all value in the product. Just tried to throw a website together for my mom and discovered that it can't even manage two gallery widgets without hitting the feature limit. And to add insult to injury, each gallery widget is very limited in how many images it can hold. And the horrible space for 'widget teasers' on each page can't be removed - also single handedly destroying the usefulness of CM4all.

I'll be downgrading her to the R9pm hosting package tomorrow and will spend the money on a nice Wordpress theme instead. Jesus guys. Why even bother.
Click to expand...

CM4All is a limited Site Builder, but it is meant for Clients that do not have experience with website development. Our Linux-based Gold Pro has access to a more fully-feature CM4All.

Wordpress is definitely an alternative that you can look at, but you will need a MySQL database for that, and that is available on our Gold Home and higher packages.
 
steel_dog said:
Did the network just go belly up? ... or was it my exchange??
I lost my connection about 30 to 40 mins ago with my modem showing authentication failure.
After about 10 mins it managed to authenticate again but DNS resolution failed on all requests.
DNS Servers were perfectly resolved but couldn't be reached. 100% packet loss.
Now it's back :S
Anyway was a frustrating 40 mins especially given that there was no telephonic support and I'm trying to get some work completed.
Anyhoo... would be good to know whether others experienced the same.
Rgds,
SD.
Click to expand...

Morning!

Everything looked okay on our side early this morning.

Our phone lines are closed at 01h00, but our Team is still available via mail and SMS Call-Back, you just need SMS Help to 32541, you should receive the call-back pretty quickly at that time in the morning.
 
AfriGenie said:
Uh... I'm not seeing images at all on my side. :erm:

That may be why I asked for you to run a speedtest again...
Click to expand...

https://www.dropbox.com/s/ub23ab80vybbg1c/Screen Shot 2015-12-08 at 8.29.03 PM.jpg?dl=0

https://www.dropbox.com/s/pqdsqtwrxygpztt/Screen Shot 2015-12-08 at 8.43.19 PM.jpg?dl=0

https://www.dropbox.com/s/z3vf3r17b60urx3/Screenshot_2015-12-08-20-14-28.png?dl=0

If that doesn't work, any ideas for a free image hosting site? I used to use a local one many years ago, but can't for the life of me remember the name :rolleyes:
 
rules said:
https://www.dropbox.com/s/ub23ab80vybbg1c/Screen Shot 2015-12-08 at 8.29.03 PM.jpg?dl=0

https://www.dropbox.com/s/pqdsqtwrxygpztt/Screen Shot 2015-12-08 at 8.43.19 PM.jpg?dl=0

https://www.dropbox.com/s/z3vf3r17b60urx3/Screenshot_2015-12-08-20-14-28.png?dl=0

If that doesn't work, any ideas for a free image hosting site? I used to use a local one many years ago, but can't for the life of me remember the name :rolleyes:
Click to expand...

Line sync's a bit odd here, could be throughput issues in the area somewhere.
Drop me a PM with your DSL username and I can run a few checks on my end.

BTW, check out imgur to upload images. Much better than Dropbox :)
 
AfriGenie said:
Morning!

Everything looked okay on our side early this morning.

Our phone lines are closed at 01h00, but our Team is still available via mail and SMS Call-Back, you just need SMS Help to 32541, you should receive the call-back pretty quickly at that time in the morning.
Click to expand...

Cool. Thanks for the SMS #. Will certainly try that out the next time.
 
electrofreeze said:
once again we are starting to crawl when vox is full speed
Click to expand...

Please posts some test results.
While I really have no objection with you posting here, there does need to be some form of context and data attached to your posts - it's impossible to track down an issue and implement a fix otherwise.

I believe this has been requested multiple times before.
 
yes you can do the technical stuff with our technical guy when he comes in but in the meantime we expect the service to work properly
we were told your people are monitoring the line so check with them
 
electrofreeze said:
yes you can do the technical stuff with our technical guy when he comes in but in the meantime we expect the service to work properly
we were told your people are monitoring the line so check with them
Click to expand...

Yes, he will do the "technical" stuff with your "technical guy" when he comes in, but if the matter is already in hand with Afrihost, why do you feel the need to post some arb blanket statement here? Rather ask your "technical guy" to post here then. At least when asked "technical" questions like what is your ping to google he will be able to answer and not look like a fool.
 
electrofreeze said:
yes you can do the technical stuff with our technical guy when he comes in but in the meantime we expect the service to work properly
we were told your people are monitoring the line so check with them
Click to expand...

Our Critical Care team have been in touch but could not find any issues and have had this communicated with you.
It would help a lot if you ran a few speedtests, or even a traceroute, so we can see where any issues are coming in.

Otherwise maybe have your technical guy post here, or PM me?
 
i will check up but as far as i know they phoned once for tests but never came back with any results

to slaught3h
do you work for ah as i dont recall talking to you
 
electrofreeze said:
i will check up but as far as i know they phoned once for tests but never came back with any results
Click to expand...

That hasn't been the feedback from our end.
You're welcome to continue troubleshooting or re-open the ticket with our Critical Team team, alternatively you'll need to start posting some basic tests here. Otherwise have your techy get in touch and we can work through a few things.

As I said though, I have absolutely no objection to you posting here, but it's only fair you post some results to give your posts some context.
 
electrofreeze said:
yes you can do the technical stuff with our technical guy when he comes in but in the meantime we expect the service to work properly
we were told your people are monitoring the line so check with them
Click to expand...

before you ask me if i work for AH, but is your line with AH or Telkom? if not, and VOX works for you, why not use them instead and avoid the hassle?
 
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