Afrihost New Network Feedback

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My ADSL Line is still DEAD !!!:mad:

Since 2016-03-31 13:30, so it's a week down with no internet and work done, and no results from Afrihost or Telkom..
Can't even get a straight answer what is the problem ??

Can any Afri Support pls find out what the problem is that it's taking so long? And How long still i got to wait??
All i know its something at Exchange..

Business Acount !! And not Happy with the service..
 
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Quad! said:
My ADSL Line is still DEAD !!!:mad:

Since 2016-03-31 13:30, so it's a week down with no internet and work done, and no results from Afrihost or Telkom..
Can't even get a straight answer what is the problem ??

Can any Afri Support pls find out what the problem is that it's taking so long? And How long still i got to wait??
All i know its something at Exchange..

Business Acount !! And not Happy with the service..
Click to expand...

i know you want your line back up, but log a dispute with Telkom and not pay for the time that you have been down.
 
Quad! said:
My ADSL Line is still DEAD !!!:mad:

Since 2016-03-31 13:30, so it's a week down with no internet and work done, and no results from Afrihost or Telkom..
Can't even get a straight answer what is the problem ??

Can any Afri Support pls find out what the problem is that it's taking so long? And How long still i got to wait??
All i know its something at Exchange..

Business Acount !! And not Happy with the service..
Click to expand...

Is your line with AH?
 
Quad! said:
My ADSL Line is still DEAD !!!:mad:

Since 2016-03-31 13:30, so it's a week down with no internet and work done, and no results from Afrihost or Telkom..
Can't even get a straight answer what is the problem ??

Can any Afri Support pls find out what the problem is that it's taking so long? And How long still i got to wait??
All i know its something at Exchange..

Business Acount !! And not Happy with the service..
Click to expand...

You have made the same post about 6 times, I think they get it.
 
Icemanbrfc said:
i know you want your line back up, but log a dispute with Telkom and not pay for the time that you have been down.
Click to expand...

I have done that many many many time now.. Called Afrihost and Telkom all the way..
All I get is that something at Exchange, Technician is busy and will mybe get call from him..
But did not get any Technician Call and so on.
All I want to know is what is realy the Fault that its taking so long to Fix...
And how Long still???
It's been a week now and another weekend around the conner... So I also see no results before the weekend..
 
AfriMan said:
We'll definitely need to do some troubleshooting here, becuase we shouldn't be seeing general disconnects.

Please drop me PM :(
Click to expand...

Have you guys found anything to correct? I'm all out of backup accounts now.
 
Bryn said:
Have you guys found anything to correct? I'm all out of backup accounts now.
Click to expand...

AH logged fault for me with Telkom ..... same problem, two nights in a row.

Its either that or my router is giving up the ghost .....
 
Yes, my line with Afihost... But did Call both Afrihost and Telkom
All they say is something at Exchange and so on.. No detail on how long still and what realy the problem?
 
TEXTILE GUY said:
AH logged fault for me with Telkom ..... same problem, two nights in a row.

Its either that or my router is giving up the ghost .....
Click to expand...

Just check with another ISP. I know there's nothing wrong with my line or exchange because I have zero issues with my ISPAfrika and Web Africa accounts.
 
is there a way to reset my data usage? Its kind of confusing, as it shows ive used 596GB's, but im assuming these were over a set period of time? ive got 245GB's remaining for this month from a 300GB bundle, but it says ive used 56% usage.

is this including my mobile data as well ie the 56%?
 
PurSpyk!! said:
Odd how we are all having Router issues, but with other ISPs the hardware shows no issues?
Click to expand...

I think in your case we've found an issue with your Exchange, but we can't make any assumptions when it comes to DSL issues, the more test results that we have the better.
 
Bryn said:
Have you guys found anything to correct? I'm all out of backup accounts now.
Click to expand...

Can you restart your modem quickly and then test to see if there is any improvement in the performance.
 
Icemanbrfc said:
is there a way to reset my data usage? Its kind of confusing, as it shows ive used 596GB's, but im assuming these were over a set period of time? ive got 245GB's remaining for this month from a 300GB bundle, but it says ive used 56% usage.

is this including my mobile data as well ie the 56%?
Click to expand...

Your data usage will show the available data over the current period, so it will include any Mystery Bonuses, Top-ups and Roll-over Data. Our Team is working on a way to display a more nuanced breakdown of the data, hopefully it will be available soon. :)
 
AfriGenie said:
Your data usage will show the available data over the current period, so it will include any Mystery Bonuses, Top-ups and Roll-over Data. Our Team is working on a way to display a more nuanced breakdown of the data, hopefully it will be available soon. :)
Click to expand...
Thanks. Just a bit confusing when it says I've already used 56% but that ie not really a true reflection of your current usage. No biggie, but was just wondering why it just doesn't reset each month to 0%
 
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