Afrihost New Network Feedback

PurSpyk!! · Apr 19, 2016

AfriGuy said:
No one else is posting tonight, PurSpyk - so we need to run through some better tests here.
Please see my above posts for more detail.

There were others posting the same issues, and it happens at 19:00, and the speed tanks.

Switched to Afrihost.co.za. account, no improvement. We use Opendns, could that be an issue?

HP_Exarkun · Apr 19, 2016

AfriGuy said:
Are you using our news server? My downloads are cracking along at 1MB/s.

Using both Afrihost and Astraweb. In evening both crawls to a standstill. After midnight they both are flying. This is the same as last year's issues before we went to the new network

AfriGuy · Apr 19, 2016

PurSpyk!! said:
There were others posting the same issues, and it happens at 19:00, and the speed tanks.

Not tonight, and anyone else needs to complete the tests so we can make positive strides forward here.
Please review my posts above for more test information.

Anagram · Apr 19, 2016

AfriMan said:
Definitely huge disparity in the results here. I see later on you posted a good Axxess result but it's possible that refreshing your account when you change accounts (and resetting your DSL port and modem) might also play a factor in improving your connection.

Can we troubleshoot more around this and do some investigation? Please OM so I can get the process started

Here we go again

fter a rebbot at 7.45 pm

Capetown

Download Speed: 12194 kbps (1524.3 KB/sec transfer rate)
Upload Speed: 9498 kbps (1187.3 KB/sec transfer rate)
Latency: 50 ms
Jitter: 3 ms
2016/04/19, 7:49:40 PM

Internet IP Address: 169.0.39.99
Subnet Mask: 255.255.255.255
Default Gateway:41.170.74.97
DNS 1: 169.1.1.3
DNS 2: 129.232.196.39

Johannesburg
Download Speed: 39004 kbps (4875.5 KB/sec transfer rate)
Upload Speed: 9675 kbps (1209.4 KB/sec transfer rate)
Latency: 5 ms
Jitter: 0 ms
2016/04/19, 7:53:45 PM

No Reboot , just change the DNS to Google 8.8.8.8 on the workstation rather than DHCP from the router giving out the above

Capetown

Download Speed: 38867 kbps (4858.4 KB/sec transfer rate)
Upload Speed: 9429 kbps (1178.6 KB/sec transfer rate)
Latency: 32 ms
Jitter: 0 ms
2016/04/19, 7:56:18 PM

So what gives ?

Seeing name resolution problems as well , cannot connect Eve Online using your DNS ?

HP_Exarkun · Apr 19, 2016

HP_Exarkun said:
Using both Afrihost and Astraweb. In evening both crawls to a standstill. After midnight they both are flying. This is the same as last year's issues before we went to the new network

Taking 9 minutes to retrieve 11000 Usenet headers just from the Afrihost news server. running rate 0.1 KB/s

AfriGuy · Apr 19, 2016

HP_Exarkun said:
Using both Afrihost and Astraweb. In evening both crawls to a standstill. After midnight they both are flying. This is the same as last year's issues before we went to the new network

I can assure you that no repetitions are being seen here.
Happy to take a closer look at the account though, shoot me a PM with your DSL username so we can get the ball rolling

AfriGuy · Apr 19, 2016

Anagram said:
Here we go again

fter a rebbot at 7.45 pm

Capetown

Download Speed: 12194 kbps (1524.3 KB/sec transfer rate)
Upload Speed: 9498 kbps (1187.3 KB/sec transfer rate)
Latency: 50 ms
Jitter: 3 ms
2016/04/19, 7:49:40 PM

Internet IP Address: 169.0.39.99
Subnet Mask: 255.255.255.255
Default Gateway:41.170.74.97
DNS 1: 169.1.1.3
DNS 2: 129.232.196.39

Johannesburg
Download Speed: 39004 kbps (4875.5 KB/sec transfer rate)
Upload Speed: 9675 kbps (1209.4 KB/sec transfer rate)
Latency: 5 ms
Jitter: 0 ms
2016/04/19, 7:53:45 PM

No Reboot , just change the DNS to Google 8.8.8.8 on the workstation rather than DHCP from the router giving out the above

Capetown

Download Speed: 38867 kbps (4858.4 KB/sec transfer rate)
Upload Speed: 9429 kbps (1178.6 KB/sec transfer rate)
Latency: 32 ms
Jitter: 0 ms
2016/04/19, 7:56:18 PM

So what gives ?

Seeing name resolution problems as well , cannot connect Eve Online using your DNS ?

Some pretty big changes in throughput here - can you keep your settings the same to see if throughput degrades over time again please?

HP_Exarkun · Apr 19, 2016

Estimate download time for a 300 meg file from GrabitJeeves 1 hour 12 min on 6 meg line. nothing else running

HP_Exarkun · Apr 19, 2016

AfriGuy said:
I can assure you that no repetitions are being seen here.
Happy to take a closer look at the account though, shoot me a PM with your DSL username so we can get the ball rolling

PM Sent

PurSpyk!! · Apr 19, 2016

and I get told I am the only 1 reporting issues?

AfriGuy · Apr 19, 2016

HP_Exarkun said:
PM Sent

Thanks, I'll follow up with you in a bit

AfriGuy · Apr 19, 2016

PurSpyk!! said:
and I get told I am the only 1 reporting issues?

Your results differ, I cannot assist until you review and run the tests from my previous posts.
I really want to help here, but I cannot fix what I don't know is going wrong here.

LaraC · Apr 19, 2016

I ran a ping and trace test and it looks good.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>ping bras.afrihost.com

Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63
Reply from 155.239.255.250: bytes=32 time=6ms TTL=63

Ping statistics for 155.239.255.250:
    Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
    Minimum = 6ms, Maximum = 6ms, Average = 6ms

C:\Users\Lara>tracert google.com

Tracing route to google.com [216.58.223.46]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    24 ms    24 ms    23 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    24 ms    24 ms    23 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  5    68 ms    68 ms    65 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    62 ms    61 ms    45 ms  41.164.52.40
  7    52 ms    52 ms    52 ms  172.18.1.162
  8    52 ms    52 ms    53 ms  72.14.194.206
  9    52 ms    52 ms    52 ms  72.14.239.129
 10   154 ms   145 ms   151 ms  jnb01s08-in-f46.1e100.net [216.58.223.46]

Trace complete.

Anagram · Apr 19, 2016

AfriGuy said:
Some pretty big changes in throughput here - can you keep your settings the same to see if throughput degrades over time again please?

There is no degrading of service over time , any and all tests done with Google DNS come back fine and I have no problems

Any use of your DNS gives Speed test difference between Capetown and Jhb
Any use of your DNS gives me intermittent name resolution problems

The moment I use google DNS , speedtests are fine to Cpt and JHB
all websites open 1st time and I can reach EveOnline

DNS Servers . . . . . . . . . . . : 8.8.8.8
169.1.1.3
129.232.196.39

PurSpyk!! · Apr 19, 2016

AfriGuy said:
Your results differ, I cannot assist until you review and run the tests from my previous posts.
I really want to help here, but I cannot fix what I don't know is going wrong here.

What more must I do, I have tried to download the torrents you listed, I posted the speed. I changed my account to Afrihost.co.za, and get the same results. Next step?

AfriGuy · Apr 19, 2016

Anagram said:
There is no degrading of service over time , any and all tests done with Google DNS come back fine and I have no problems

Any use of your DNS gives Speed test difference between Capetown and Jhb
Any use of your DNS gives me intermittent name resolution problems

The moment I use google DNS , speedtests are fine to Cpt and JHB
all websites open 1st time and I can reach EveOnline

DNS Servers . . . . . . . . . . . : 8.8.8.8
169.1.1.3
129.232.196.39

Please keep running the settings you are now, reporting back on how things go going forward

AfriGuy · Apr 19, 2016

PurSpyk!! said:
What more must I do, I have tried to download the torrents you listed, I posted the speed. I changed my account to Afrihost.co.za, and get the same results. Next step?

As per my previous replies:

AfriGuy said:
Grab a 1GB free account from us to see if the throughput values are the same.

For testing purposes though, it would be useful to setup a Usenet instance to see how this compares to your torrents.

Also, trying switching from the Afrigreen account you're using now to your @afrihost.co.za account.

PurSpyk!! · Apr 19, 2016

Tracert to google.com, as per Lara, mine actually seems better:

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\PurSpyk_Server>tracert google.com

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 * 24 ms 23 ms cpt-up1.ip.adsl.co.za [169.1.5.105]
4 24 ms 24 ms 24 ms cpt-up2.ip.adsl.co.za [169.1.5.106]
5 41 ms 38 ms 35 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 24 ms 28 ms 41.164.52.40
7 46 ms 45 ms 44 ms 172.18.1.162
8 62 ms 60 ms 57 ms 72.14.194.206
9 46 ms 45 ms 46 ms 72.14.237.239
10 46 ms 46 ms 45 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

As I said I switched account, don't know how to do the Usenet thing, will try the test account.

LaraC · Apr 19, 2016

PurSpyk!! said:
Tracert to google.com, as per Lara, mine actually seems better:
/snip

It didn't go to the same IP address.

Code:

Microsoft Windows [Version 10.0.10586]
(c) 2015 Microsoft Corporation. All rights reserved.

C:\Users\Lara>tracert 216.58.223.14

Tracing route to jnb01s07-in-f14.1e100.net [216.58.223.14]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  192.168.1.1
  2     *        *        *     Request timed out.
  3    24 ms    24 ms    24 ms  cpt-tx2.ip.adsl.co.za [169.1.5.81]
  4    25 ms    23 ms    24 ms  cpt-rx2.ip.adsl.co.za [169.1.5.82]
  5     *       33 ms    30 ms  cpt-net1.ip.adsl.co.za [169.1.5.128]
  6    25 ms    24 ms    24 ms  41.164.52.40
  7    52 ms    52 ms    53 ms  172.18.1.162
  8    53 ms    52 ms    52 ms  72.14.194.206
  9    46 ms    46 ms    45 ms  72.14.237.239
 10    54 ms    52 ms    52 ms  jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

C:\Users\Lara>

AfriGuy · Apr 19, 2016

PurSpyk!! said:
-snip
As said I switched account, don't know how to do the Usenet thing, will try the test account.

And you've tested with your 1GB free account?

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