Afrihost New Network Feedback

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Good day



Please correct this billing. I have transferred my line to Afrihost from Telkom and bundled my product. Why am I still been charged the full amount on the dsl line.

Please correct this invoice and charge me R388.47( as per your website) and not R418.00. I am on a 20GB and 8MB line speed. And yes the product is bundled in clientzone but it seems this was ignored by your accounts department. Please rectify this before you run a debit order as this is a bundled product.
 
micham03 said:
Good day



Please correct this billing. I have transferred my line to Afrihost from Telkom and bundled my product. Why am I still been charged the full amount on the dsl line.

Please correct this invoice and charge me R388.47( as per your website) and not R418.00. I am on a 20GB and 8MB line speed. And yes the product is bundled in clientzone but it seems this was ignored by your accounts department. Please rectify this before you run a debit order as this is a bundled product.
Click to expand...
Um, Ok.
How are Afrihost going to know who you are?
No account number?
I would suggest you call them directly.
This is a feedback thread not an accounts department.
 
micham03 said:
Good day



Please correct this billing. I have transferred my line to Afrihost from Telkom and bundled my product. Why am I still been charged the full amount on the dsl line.

Please correct this invoice and charge me R388.47( as per your website) and not R418.00. I am on a 20GB and 8MB line speed. And yes the product is bundled in clientzone but it seems this was ignored by your accounts department. Please rectify this before you run a debit order as this is a bundled product.
Click to expand...

It all works out at the end of the day.
 
Hummercellc said:
Um, Ok.
How are Afrihost going to know who you are?
No account number?
I would suggest you call them directly.
This is a feedback thread not an accounts department.
Click to expand...

The post is directed to Afrihost reps and I expected them ( ONLY) to reply to my post.
 
micham03 said:
The post is directed to Afrihost reps and I expected them ( ONLY) to reply to my post.
Click to expand...
I am sorry for replying to your post. If you did not want anyone other than an official Afrihost representative to reply to it, there is a private messaging function on this site you could have used.
 
Hummercellc said:
I am sorry for replying to your post. If you did not want anyone other than an official Afrihost representative to reply to it, there is a private messaging function on this site you could have used.
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I preferred to address the problem this way, not via PMs. I am the one paying for the service no one else. Let the guys reply to my post instead:mad:
 
Just an update on my Blizzard download - not sure who did what, but ..........

all of a sardine my speeds are back to where I expect them to be (strange, but true :p)

Sadly this is resolved after 3 days of running the download - I suppose better late than never, right?

Capture.PNG
 
Torrents in the toilet... cant even connect with 1200 seeds WTF????

Here we go AGAIN!!!!! Business Uncapped that is being SHAPED.

This is such BS :mad:

EDIT: Being limited to 10% of line speed - reminds of the constant shaping on Home Uncapped.
 
cortexenslaver said:
Torrents in the toilet... cant even connect with 1200 seeds WTF????

Here we go AGAIN!!!!! Business Uncapped that is being SHAPED.

This is such BS :mad:

EDIT: Being limited to 10% of line speed - reminds of the constant shaping on Home Uncapped.
Click to expand...

Sorry to say after 1 day of torrents working, its a mess again, damn.
 
Ran the "fix my line" tool in ClientZone, line was reset and all was well for about 10 minutes...

Now back to NOT being able to even connect to 1 seed out of 1500.
THIS is a clear indication of ALL AH accounts being placed under the dynamic shaping policy (same as normal uncapped accounts).

FYI, AH... "contention" is a direct result of over-selling! ie. "You once again do not have enough capacity" - NEW NETWORK, SAME MANAGEMENT AND POLICY... SAME EXACT RESULT :sick:
 
Facebook, Twitter and gmail SO SLOW. Unable to connect to my VPS server. Really frustrating.
 
ABCpt said:
Facebook, Twitter and gmail SO SLOW. Unable to connect to my VPS server. Really frustrating.
Click to expand...
Yip same thing here, slow.
Latency also seems higher than normal.
so is the network starting to fall apart?
We will be spun some story tomorrow I guess.
 
Well, I always get full line speed no matter what I do. On capped 50gb + 50gb Afrihost plus. Torrents always full speed, no matter what time of day, and YouTube always streams perfectly.
 
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