Afrihost New Network Feedback

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cortexenslaver said:
Ran the "fix my line" tool in ClientZone, line was reset and all was well for about 10 minutes...

Now back to NOT being able to even connect to 1 seed out of 1500.
THIS is a clear indication of ALL AH accounts being placed under the dynamic shaping policy (same as normal uncapped accounts).

FYI, AH... "contention" is a direct result of over-selling! ie. "You once again do not have enough capacity" - NEW NETWORK, SAME MANAGEMENT AND POLICY... SAME EXACT RESULT :sick:
Click to expand...

If there was shaping - and there definitely isn't - it wouldn't stop you from connecting to seeds.

Are the trackers up to date for the torrent?
 
ABCpt said:
Facebook, Twitter and gmail SO SLOW. Unable to connect to my VPS server. Really frustrating.
Click to expand...

Hummercellc said:
Yip same thing here, slow.
Latency also seems higher than normal.
so is the network starting to fall apart?
We will be spun some story tomorrow I guess.
Click to expand...

Are you using the default Afrihost DNS?

Where there any other sites that were slow? How were your downloads?
 
ABCpt said:
Facebook, Twitter and gmail SO SLOW. Unable to connect to my VPS server. Really frustrating.
Click to expand...

Hummercellc said:
Yip same thing here, slow.
Latency also seems higher than normal.
so is the network starting to fall apart?
We will be spun some story tomorrow I guess.
Click to expand...

PurSpyk!! said:
Well this is not the case on Business Uncapped.
Click to expand...

Would you mind letting our Critical Care know about the strange performance drop-outs that happen on your account, there is something very weird going on.
 
Dianysis said:
Hey AfriPerson - any chance you can try see how far Telkom is in sorting out my absolutely dead adsl? I will pm you my number and fault reference if you are willing to assist.
Click to expand...
AfriGenie can I pm you?
 
ABCpt said:
Facebook, Twitter and gmail SO SLOW. Unable to connect to my VPS server. Really frustrating.
Click to expand...

Hummercellc said:
Yip same thing here, slow.
Latency also seems higher than normal.
so is the network starting to fall apart?
We will be spun some story tomorrow I guess.
Click to expand...

Dianysis said:
Hey AfriPerson - any chance you can try see how far Telkom is in sorting out my absolutely dead adsl? I will pm you my number and fault reference if you are willing to assist.
Click to expand...


Hi!

You're more than welcome to PM me, and I'll see what I can do! :)
 
AfriGenie said:
Are you using the default Afrihost DNS?

Where there any other sites that were slow? How were your downloads?
Click to expand...

It makes no difference if I use Afrihost DNS or Google DNS, (Google DNS actually better than Afrihost's)

Facebook - Super Slow to load
Gmail - Takes ages to access via POP & IMAP
Sipgate.de - Dropped connections and breaking up
Skype - Can't stay connected for longer than 30 seconds
plycoco.de - randomly no connection to site
Torrents - extremely slow, never passes 10KB/s
YouTube - A mixed bag, one minute I get line speed, the next nothing plays.

This is across all 10 of my DSL lines, switching to Mweb and all the above goes away.

Something is very wrong with International traffic, it has been like this for a few days already.

Speedtest's and Trace Routes look normal to me.

EDIT:

I thought Durban goes via Mtunzini?

According to this, International Traffic is going DBN -> JHB -> CPT -> London??

Tracing route to star-mini.c10r.facebook.com [179.60.192.36]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 38 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 20 ms 22 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 28 ms 21 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 31 ms 19 ms 39 ms 41.162.84.192
7 34 ms 29 ms 62 ms 172.18.1.162
8 39 ms 76 ms 34 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 200 ms 214 ms 249 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 * 198 ms 202 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
11 196 ms 199 ms 221 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 209 ms 192 ms 199 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 202 ms 201 ms 220 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 241 ms 202 ms 201 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 195 ms 203 ms 195 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 196 ms 200 ms 207 ms 195.219.83.186
17 237 ms 184 ms 186 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40]
18 209 ms 209 ms 214 ms ae-8.r04.parsfr01.fr.bb.gin.ntt.net [129.250.6.207]
19 206 ms 244 ms 215 ms ae-5.r03.parsfr02.fr.bb.gin.ntt.net [129.250.4.37]
20 236 ms 217 ms 218 ms 82.112.96.146
21 222 ms 207 ms 202 ms psw01b.cdg2.tfbnw.net [173.252.66.173]
22 213 ms 209 ms 206 ms msw1as.01.cdg2.tfbnw.net [204.15.20.219]
23 232 ms 203 ms 215 ms edge-star-mini-shv-01-cdg2.facebook.com [179.60.
192.36]

Trace complete.
 
Last edited:
PurSpyk!! said:
I have a support ticket open for this.
Click to expand...

Please give me the ticket reference so I can refer to Critical Care. Once you working with them, please channel all queries directly to them until they resolve and officially close the critical care enquiry (unless it's unrelated).
 
Hummercellc said:
It makes no difference if I use Afrihost DNS or Google DNS, (Google DNS actually better than Afrihost's)

Facebook - Super Slow to load
Gmail - Takes ages to access via POP & IMAP
Sipgate.de - Dropped connections and breaking up
Skype - Can't stay connected for longer than 30 seconds
plycoco.de - randomly no connection to site
Torrents - extremely slow, never passes 10KB/s
YouTube - A mixed bag, one minute I get line speed, the next nothing plays.

This is across all 10 of my DSL lines, switching to Mweb and all the above goes away.

Something is very wrong with International traffic, it has been like this for a few days already.

Speedtest's and Trace Routes look normal to me.

EDIT:

I thought Durban goes via Mtunzini?

According to this, International Traffic is going DBN -> JHB -> CPT -> London??

Tracing route to star-mini.c10r.facebook.com [179.60.192.36]
over a maximum of 30 hops:

1 1 ms 1 ms <1 ms 10.0.0.2
2 * * * Request timed out.
3 25 ms 38 ms 23 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
4 20 ms 22 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
5 28 ms 21 ms 21 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
6 31 ms 19 ms 39 ms 41.162.84.192
7 34 ms 29 ms 62 ms 172.18.1.162
8 39 ms 76 ms 34 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
9 200 ms 214 ms 249 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
10 * 198 ms 202 ms if-ae-5-20.tcore2.PV9-Lisbon.as6453.net [80.231.159.61]
11 196 ms 199 ms 221 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
12 209 ms 192 ms 199 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
13 202 ms 201 ms 220 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
14 241 ms 202 ms 201 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
15 195 ms 203 ms 195 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
16 196 ms 200 ms 207 ms 195.219.83.186
17 237 ms 184 ms 186 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40]
18 209 ms 209 ms 214 ms ae-8.r04.parsfr01.fr.bb.gin.ntt.net [129.250.6.207]
19 206 ms 244 ms 215 ms ae-5.r03.parsfr02.fr.bb.gin.ntt.net [129.250.4.37]
20 236 ms 217 ms 218 ms 82.112.96.146
21 222 ms 207 ms 202 ms psw01b.cdg2.tfbnw.net [173.252.66.173]
22 213 ms 209 ms 206 ms msw1as.01.cdg2.tfbnw.net [204.15.20.219]
23 232 ms 203 ms 215 ms edge-star-mini-shv-01-cdg2.facebook.com [179.60.
192.36]

Trace complete.
Click to expand...

Sounds like the issue is when accessing international sites not locally cached. We'll have to report this and see what our technical guys can tell us :(
 
AfriMan said:
Sounds like the issue is when accessing international sites not locally cached. We'll have to report this and see what our technical guys can tell us :(
Click to expand...

Facebook is now dead in the water :whistle:

EDIT:
Gmail dead via POP/IMAP now, as well....

I read your post again, you can't locally Cache Skype Traffic :love:
 
Last edited:
Hummercellc said:
Facebook is now dead in the water :whistle:

EDIT:
Gmail dead via POP/IMAP now, as well....

I read your post again, you can't locally Cache Skype Traffic :love:
Click to expand...

Looks like the team have picked up a problem and are investigating. Let's give them a chance to work their miracles and hopefully this will be back to normal shortly :)
 
Necropolis said:
To the people complaining about torrent speeds on the business uncapped packages - you did notice on the product page that it states that that bandwidth priority is given to "business" traffic?

I'm willing to put money on the fact that AH doesn't consider P2P torrent traffic to be business traffic - so it's no wonder that other protocols are getting prioritised over your torrent traffic.
Click to expand...
Hi AfriMan. Can you tell me if AH is priorising traffic on the Business Accounts? Would just like clarification.
 
AfriMan said:
International performance in the South should be perfect though. Can you run some tests I can look at?
Click to expand...

Hi Afrihost,

We are experiencing some issues here in KZN the company I work for uses office 365 for email , it appears that it is timing our a lot and acting very erratically, also experiencing, Aliexpress and other international sites are almost inaccessible, we have also had reports of slowness when vpning to our office from JHB.

Tracing route to aadg.windows.net.nsatc.net [23.97.148.36]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 10.0.0.3
2 * * * Request timed out.
3 25 ms 25 ms 25 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 27 ms 25 ms 29 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 27 ms 25 ms 29 ms 169-1-5-213.ip.afrihost.co.za [169.1.5.213]
6 44 ms 38 ms 36 ms 169-1-3-244.ip.afrihost.co.za [169.1.3.244]
7 31 ms 25 ms 32 ms dbn-os2.ip.adsl.co.za [169.1.3.249]
8 25 ms 26 ms 25 ms 169-1-5-212.ip.afrihost.co.za [169.1.5.212]
9 26 ms 24 ms 25 ms 41.162.84.192
10 34 ms 32 ms 34 ms 172.18.1.162
11 197 ms 198 ms 194 ms microsoft.jb1.napafrica.net [196.46.25.133]
12 199 ms 221 ms 198 ms ae0-0.jnb02-96cbe-1b.ntwk.msn.net [104.44.228.19]
13 251 ms 241 ms 214 ms ae1-0.cpt02-96cbe-1b.ntwk.msn.net [104.44.228.17]
14 204 ms 233 ms 201 ms ae0-0.cpt02-96cbe-1a.ntwk.msn.net [104.44.228.14]
15 201 ms 202 ms 201 ms ae7-0.lon04-96cbe-1a.ntwk.msn.net [104.44.227.23]
16 196 ms 200 ms 198 ms ae15-0.lts-96cbe-1a.ntwk.msn.net [104.44.227.3]
17 217 ms 209 ms 210 ms be-61-0.ibr01.lts.ntwk.msn.net [104.44.9.148]
18 208 ms 207 ms 207 ms be-5-0.ibr01.amb.ntwk.msn.net [104.44.4.232]
19 202 ms 202 ms 204 ms ae63-0.am2-96c-1a.ntwk.msn.net [104.44.4.252]
20 205 ms 208 ms 207 ms ae4-0.am2-96c-1b.ntwk.msn.net [207.46.43.1]
21 213 ms 213 ms 213 ms ae17-0.am3-96c-1b.ntwk.msn.net [198.206.164.7]
22 * * * Request timed out.
23 * * * Request timed out.
24 * * * Request timed out.
25 * * * Request timed out.
26 * * * Request timed out.
27 * * * Request timed out.
28 * * * Request timed out.
29 * * * Request timed out.
30 * * * Request timed out.

Trace complete.
Click to expand...

C:\Users\francois>tracert aliexpress.com

Tracing route to aliexpress.com [205.204.101.246]
over a maximum of 30 hops:

1 1 ms 1 ms 2 ms 10.0.0.3
2 * * * Request timed out.
3 28 ms 25 ms 26 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 60 ms 45 ms 34 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 63 ms 119 ms 99 ms 169-1-5-213.ip.afrihost.co.za [169.1.5.213]
6 24 ms 25 ms 24 ms 169-1-3-244.ip.afrihost.co.za [169.1.3.244]
7 31 ms 32 ms 26 ms dbn-os2.ip.adsl.co.za [169.1.3.249]
8 25 ms 26 ms 25 ms 169-1-5-212.ip.afrihost.co.za [169.1.5.212]
9 43 ms 24 ms 25 ms 41.162.84.192
10 34 ms 36 ms 33 ms 172.18.1.162
11 * * 38 ms if-ae-7-0.tcore2.jso-johannesburg.as6453.net [41.206.179.13]
12 226 ms 221 ms 217 ms if-ae-2-2.tcore1.jso-johannesburg.as6453.net [216.6.55.85]
13 253 ms 216 ms 204 ms if-ae-4-2.tcore1.klt-cape-town.as6453.net [41.206.178.2]
14 216 ms 217 ms 224 ms if-ae-5-40.tcore2.pv9-lisbon.as6453.net [80.231.159.89]
15 219 ms 220 ms 243 ms if-ae-2-2.tcore1.pv9-lisbon.as6453.net [80.231.158.5]
16 216 ms 204 ms 225 ms if-ae-1-3.tcore1.sv8-highbridge.as6453.net [80.231.158.30]
17 221 ms 209 ms 226 ms if-ae-19-2.tcore2.l78-london.as6453.net [80.231.138.22]
18 207 ms 215 ms 248 ms if-ae-2-2.tcore1.l78-london.as6453.net [80.231.131.2]
19 201 ms * 209 ms if-ae-17-2.tcore1.ldn-london.as6453.net [80.231.130.130]
20 212 ms 240 ms 215 ms 195.219.83.186
21 219 ms 221 ms 232 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40]
22 244 ms 221 ms 211 ms ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2]
23 225 ms 217 ms 212 ms ae-3.r25.amstnl02.nl.bb.gin.ntt.net [129.250.4.69]
24 296 ms 296 ms 331 ms ae-5.r23.asbnva02.us.bb.gin.ntt.net [129.250.6.162]
25 352 ms 351 ms 355 ms ae-10.r22.snjsca04.us.bb.gin.ntt.net [129.250.6.237]
26 350 ms 367 ms 374 ms ae-40.r02.snjsca04.us.bb.gin.ntt.net [129.250.3.121]
27 365 ms 371 ms 345 ms ae-4.r06.plalca01.us.bb.gin.ntt.net [129.250.4.118]
28 347 ms 346 ms 363 ms xe-0-4-0-31.r06.plalca01.us.ce.gin.ntt.net [129.250.194.10]
29 355 ms 370 ms 362 ms 116.251.64.217
30 * * * Request timed out.
Click to expand...

I did open a support ticket :)
 
AfriMan said:
Sounds like the issue is when accessing international sites not locally cached. We'll have to report this and see what our technical guys can tell us :(
Click to expand...

I showed AGuy the same issue, he just shrugged it off,

The ROUTER/EXIT node in cape town is damaged or congested.

Get it replaced.
 
AfriMan said:
Please give me the ticket reference so I can refer to Critical Care. Once you working with them, please channel all queries directly to them until they resolve and officially close the critical care enquiry (unless it's unrelated).
Click to expand...

AVS-344-69945, I have already spoken to Oscar.
 
Last edited:
Dianysis said:
Hi AfriMan. Can you tell me if AH is priorising traffic on the Business Accounts? Would just like clarification.
Click to expand...

We shouldn't be shaping Business traffic actively, but if there is congestion on one of our links it could have an experience that feels like shaping :(
 
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