Afrihost New Network Feedback

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AfriGuy said:
If the same issues are seen across 2 account it usually means the line/ area is the issue here :(
We can always test the Telkom guest account to make 100% sure though, do you have the details to test?
Click to expand...


Can't quite remember them, please PM
 
daveza said:
I actually have four including

169.1.1.2
8.8.4.4
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Not sure if thats what's confusing things here - when setting DNS to auto-assigned do you still see the same issues?
Alternatively, try these as a primary/ secondary.

169.1.2.1
169.1.2.2
 
AfriGuy said:
Not sure if thats what's confusing things here - when setting DNS to auto-assigned do you still see the same issues?
Alternatively, try these as a primary/ secondary.

169.1.2.1
169.1.2.2
Click to expand...

Company firewall so the DNS settings are what they are.

I've used these for 6 weeks without a single problem until 7pm two nights back and same time last night - both times whatever the problem was resolved after a few hours.

If the DNS works 100% for 20 hours a day, and then there are problems at 7pm - confirmed by others as well - then the DNS is not the issue.
 
daveza said:
Company firewall so the DNS settings are what they are.

I've used these for 6 weeks without a single problem until 7pm two nights back and same time last night - both times whatever the problem was resolved after a few hours.

If the DNS works 100% for 20 hours a day, and then there are problems at 7pm - confirmed by others as well - then the DNS is not the issue.
Click to expand...

No worries, we'll need to run a few other tests to see where the issues are coming in.
Not 100% sure around Apple TV, but would you be able to run a traceroute/ MTR when you see issues happen again?

Is this also the only affected service, or are other sites/ services also slow during this time?
 
AfriGuy said:
Username: guest@telkomadsl
Password: guest

You'll only be able to browse saix.net.
Click to expand...


Same speeds as with my AH account
Download Speed: 3925 kbps (490.6 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 32 ms
‎5‎/‎12‎/‎2016‎ ‎9‎:‎43‎:‎25‎ ‎A
 
bigboy529 said:
Same speeds as with my AH account
Download Speed: 3925 kbps (490.6 KB/sec transfer rate)
Upload Speed: 418 kbps (52.3 KB/sec transfer rate)
Latency: 32 ms
‎5‎/‎12‎/‎2016‎ ‎9‎:‎43‎:‎25‎ ‎A
Click to expand...

Bleak :(
That means the line/ area can't properly support higher throughput.

If you like, you can switch down to an 8Mbps sync to see if your SNR margins improve at all - but there's no guarantee your throughput will be better.
 
AfriGuy said:
Bleak :(
That means the line/ area can't properly support higher throughput.

If you like, you can switch down to an 8Mbps sync to see if your SNR margins improve at all - but there's no guarantee your throughput will be better.
Click to expand...

I'll try that, but I'm sure there are guys on my exchange with 10 MB lines, I also know the exchange have been upgraded for VDSL.
 
AfriGuy said:
No worries, we'll need to run a few other tests to see where the issues are coming in.
Not 100% sure around Apple TV, but would you be able to run a traceroute/ MTR when you see issues happen again?

Is this also the only affected service, or are other sites/ services also slow during this time?
Click to expand...

That time of night I only notice it because the Apple TV goes offline. Some international sites are fine others not available or very slow ie IMDB and any Apple related sites.

My current traceroute to itunes.apple.com - I'll compare it later if the link goes down again :-

Tracing route to e673.e9.akamaiedge.net [88.221.242.217]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms capetown.xxxx.local [10.10.20.1]
2 <1 ms <1 ms <1 ms 192.168.1.254
3 * * * Request timed out.
4 25 ms 25 ms 24 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
5 24 ms 23 ms 23 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
6 24 ms 25 ms 25 ms 41.164.52.40
7 24 ms 25 ms 24 ms if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.206.164.53]
8 174 ms 174 ms 176 ms if-ae-5-2.tcore2.PV9-Lisbon.as6453.net [80.231.159.129]
9 173 ms 173 ms 174 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
10 179 ms 178 ms 179 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
11 178 ms 179 ms 178 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
12 175 ms 174 ms 175 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
13 179 ms 186 ms 179 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
14 184 ms 185 ms 185 ms 195.219.83.102
15 199 ms 196 ms 199 ms INTERNET-SO.edge3.London1.Level3.net [195.50.124.34]
16 203 ms 203 ms 202 ms 168.209.0.238
17 202 ms 201 ms 202 ms csw5-pkl-tg2-7.ip.isnet.net [168.209.1.188]
18 212 ms 210 ms 202 ms 197.96.177.148
19 200 ms 201 ms 200 ms a88-221-242-217.deploy.akamaitechnologies.com [88.221.242.217]

Trace complete.
 
bigboy529 said:
I'll try that, but I'm sure there are guys on my exchange with 10 MB lines, I also know the exchange have been upgraded for VDSL.
Click to expand...

VDSL may provide a more stable experience considering it'll run via an MSAN, as opposed to a DSLAM.
 
daveza said:
That time of night I only notice it because the Apple TV goes offline. Some international sites are fine others not available or very slow ie IMDB and any Apple related sites.

My current traceroute to itunes.apple.com - I'll compare it later if the link goes down again :-

Tracing route to e673.e9.akamaiedge.net [88.221.242.217]
over a maximum of 30 hops:

-snip

Trace complete.
Click to expand...

Thanks, keep me posted!
Any packet loss or high ping when pinging whoami.akamai.com?
 
AfriGuy said:
VDSL may provide a more stable experience considering it'll run via an MSAN, as opposed to a DSLAM.
Click to expand...

Sadly it doesn't make a difference if you have a distance issue, if you are out the VDSL coverage area than switching to G.dmt would stabilize the line, its what happened to me. I was connecting a 4mb line on ADSL2+ for about two years, until they screwed up the cable. I could only connect @ 2mb, changing to G.dmt helped to connect my line on 4mb and its stable.
 
krustyrsa said:
Sadly it doesn't make a difference if you have a distance issue, if you are out the VDSL coverage area than switching to G.dmt would stabilize the line, its what happened to me. I was connecting a 4mb line on ADSL2+ for about two years, until they screwed up the cable. I could only connect @ 2mb, changing to G.dmt helped to connect my line on 4mb and its stable.
Click to expand...

True, but if the MSAN is closer it could stabilise things :)
 
krustyrsa said:
Sadly it doesn't make a difference if you have a distance issue, if you are out the VDSL coverage area than switching to G.dmt would stabilize the line, its what happened to me. I was connecting a 4mb line on ADSL2+ for about two years, until they screwed up the cable. I could only connect @ 2mb, changing to G.dmt helped to connect my line on 4mb and its stable.
Click to expand...

Thank you, this is what I was getting at.
 
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