Afrihost New Network Feedback

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Dianysis said:
Can anyone tell me if I would be able to get 10 mbps on my line?
And if I can, would I need a vdsl router?

3c31ebeaac6264c72a3c44b5967f651a.jpg
Click to expand...

Dianysis said:
Ok cool thank you. AH rep at contact centre said I would need a vdsl router to maintain a stable connection. I really hope I can get 10 mbps. Spoke to a Telkom Tech this morning (dealing with an issue on my line) and he said I can as they installed a new card yesterday and I am less than 1 km from the dslam. So now the investigation starts. Don't want to waste money so first want to do my homework properly.
Click to expand...

10Mbps is still ADSL, 20Mbps is either ADSL or VDSL. If you're on 20Mbps it is nicer to be on VDSL, less overheads and 2Mbps upload instead of 1Mbps.
You're on ADSL_G.dmt modulation according to the router, the max you can get is 8Mbps. With that SNR you should be able to get 8Mbps, 10Mbps should be easily within reach if they upgrade the modulation to ADSL2+.
 
Johnatan56 said:
10Mbps is still ADSL, 20Mbps is either ADSL or VDSL. If you're on 20Mbps it is nicer to be on VDSL, less overheads and 2Mbps upload instead of 1Mbps.
You're on ADSL_G.dmt modulation according to the router, the max you can get is 8Mbps. With that SNR you should be able to get 8Mbps, 10Mbps should be easily within reach if they upgrade the modulation to ADSL2+.
Click to expand...

Thanks for the info. May I ask a few questions:

1. Who do I contact to find for sure whar I can get? I have emailed Charl so I am hoping he will have an answer......

2. How does one get Telkom to upgrade the modulation to ADSL2+?
 
Dianysis said:
Thanks for the info. May I ask a few questions:

1. Who do I contact to find for sure whar I can get? I have emailed Charl so I am hoping he will have an answer......

2. How does one get Telkom to upgrade the modulation to ADSL2+?
Click to expand...

1. Not sure, where are you located? MickeyD has a lot of contacts at Telkom if you want to try him out, else you have to go through Afrihost support.
2. Depends on the exchange, could be that they just have to move you to a different port. Request it via the Afrihost support.

(assuming your line is with Afrihost)
 
Johnatan56 said:
1. Not sure, where are you located? MickeyD has a lot of contacts at Telkom if you want to try him out, else you have to go through Afrihost support.
2. Depends on the exchange, could be that they just have to move you to a different port. Request it via the Afrihost support.

(assuming your line is with Afrihost)
Click to expand...
1. Thanks. AH call centre says the same thing as the coverage map that Iceman gave me - 4 mbps max but the tech says otherwise.

2. I will hopefully get to speak to one of the AH reps here on MyBB - I think they will be able to assist better than the call centre guys. My line is with AH.

Thanks for the assistance.
 
Last edited:
Dianysis said:
1. Thanks. AH call centre says the same thing as the coverage map that Iceman gave me - 4 mbps max but the tech says otherwise.

2. I will hopefully get to speak to one of the AH reps here on MyBB - I think they will be able to assist better than the call centre guys. My line is with AH.

Thanks for the assistance.
Click to expand...
Dont go with what the coverage map says though. My location only showed a max of 2mbps. When i asked Charl, he said i could get a max of 20mbps. Charl indicated at the time, that they hadnt updated the coverage map to indicate what i can truely get.

If your stats indicate that you could possibly get higher, then do some more digging and checking etc.
 
Icemanbrfc said:
Dont go with what the coverage map says though. My location only showed a max of 2mbps. When i asked Charl, he said i could get a max of 20mbps.

If your stats indicate that you could possibly get higher, then do some more digging and checking etc.
Click to expand...
Thank you. I definitely will do. I need more power...... lol. :D
 
Dianysis said:
Thank you. I definitely will do. I need more power...... lol. :D
Click to expand...
I might drop down to 10mbps, not because i want to, but because my speeds have been erratic. There is some issue at the exchange, some links that need to be replaced or upgraded. Telkom is not really the greatest at fixing things quickly though
 
What an awful experience trying to migrate an ADSL line to Afrihost. I've subsequently cancelled my ADSL line and data bundle with Afrihost, the service is frankly is so rank bad I'm surprised you guys still have clients left. According to the support person I spoke to (ref ULL-716-89553) the migration should have been done by Wednesday at the very latest. Why is nobody at Afrihost communicating with me or letting me know what is causing the migration delay.

It just makes me all the more angry as nobody at Afrihost informed me that I would stuck with a half functional 2mpbs ADSL line while waiting for the migration to take place which has now been dragging on for close to 3 weeks, it has been a real inconvenience. When Telkom finally cancelled the line we had a service disruption for 2 days. You should have it listed in bold when going through the options on the application screen that these type of things are involved in the migration process. It creates a total different expectation from a customer's perspective and I would not have migrated had I known otherwise. I never want to do business with your company ever again.
 
Last edited:
AfriGuy said:
Thanks.
Not great results here - what DNS servers are you using?

Did international sites work better for you last night compared to previous evenings?
Click to expand...

I have the 'Get Automatically from ISP' option ticked, haven't changed to 169.1.2.2 or 169.1.2.1 in a while.

Yesterday it performed much better, still had to reload the video feed a few times as the Latency to Broadcaster and Latency to Encoder were so high.
 
kamikazi said:
What an awful experience trying to migrate an ADSL line to Afrihost. I've subsequently cancelled my ADSL line and data bundle with Afrihost, the service is frankly is so rank I'm surprised you guys are still in business. According to the support person I spoke to the nigration should have been done by Wednesday at the very latest. Why is nobody communicating with me or letting me know what is causing the delay.

It just make me all the more peeved off as nobody at Afrihost informed me that I would stuck with a half broken 2mpbs ADSL line while waiting for the migration to take place from Telkom to Afrihost which has now been ongoing for close to 3 weeks, it really sucks. I never want to do business with your company ever again.
Click to expand...



My experience is the total opposit, I suggest you maybe reconsider dealing with Afrihost, give them a chance to investigate and explain.

End of last month my 30 day notice period with MWeb came to a end, my ADSL line was with them. Since I had a Afrihost capped account for a few months now, my plan was to move my line back to Telkom and then to use Afrihost as my primary ISP.
I called Telkom on the 3rd to ask them to migrate my line back to them, no prob sir it could take up to 7 days, ok so 7 days without ADSL. I felt uneasy and called Telkom again on the 4th, no sir no order was placed for your line, in fact MWeb haven't even released your line yet so we can't do anything. Call MWeb, oh sorry sir there's a delay on our side but we will release your line ASAP.
So during this week, the back and forth between Telkom and MWeb I decided screw Telkom, I can't put up with this level of service, so I'm also taking my line to Afrihost.
Friday morning MWeb sends me a SMS that my line is finally back in the holding pool and I apply for a ADSL line on the Afrihost website. There after Telkom informs me that the line was back in their holding pool at 9:48 and that Afrihost took ownership of the line at 10:11, that's like 15 minuts after I did the order on the Afrihost website.

In the end from completing the order on the Afrihost website to me having fully working ADSL again, took 2 - 3 hours which is pretty impressive considering Telkom told me if I do it with them it can take up to 7 days.
 
bigboy529 said:
My experience is the total opposit, I suggest you maybe reconsider dealing with Afrihost, give them a chance to investigate and explain.

End of last month my 30 day notice period with MWeb came to a end, my ADSL line was with them. Since I had a Afrihost capped account for a few months now, my plan was to move my line back to Telkom and then to use Afrihost as my primary ISP.
I called Telkom on the 3rd to ask them to migrate my line back to them, no prob sir it could take up to 7 days, ok so 7 days without ADSL. I felt uneasy and called Telkom again on the 4th, no sir no order was placed for your line, in fact MWeb haven't even released your line yet so we can't do anything. Call MWeb, oh sorry sir there's a delay on our side but we will release your line ASAP.
So during this week, the back and forth between Telkom and MWeb I decided screw Telkom, I can't put up with this level of service, so I'm also taking my line to Afrihost.
Friday morning MWeb sends me a SMS that my line is finally back in the holding pool and I apply for a ADSL line on the Afrihost website. There after Telkom informs me that the line was back in their holding pool at 9:48 and that Afrihost took ownership of the line at 10:11, that's like 15 minuts after I did the order on the Afrihost website.

In the end from completing the order on the Afrihost website to me having fully working ADSL again, took 2 - 3 hours which is pretty impressive considering Telkom told me if I do it with them it can take up to 7 days.
Click to expand...

Sorry, Afrihost messed up on this one. Its not wise making promises you cannot keep and for that I think they deserve the boot. I got the notification from Telkom that my line was released on Monday. I contacted Afrihost after the notification to commence the migration, which their support technician confirmed, and stated that the line would be migrated by Wednesday at the latest. No feedback from Afrihost since then, no line migration and I've been stuck on an unreliable 2mbps connection. My wife depends on our internet connection at home for her work and the subpar service has caused me lots of crap. If I had been aware of the disruption involved in the migration process I'd gladly pay the R30 premium to Telkom every month. My main motivation for the migration has been the R50 ADSL + data bundle saving offered by Afrihost. So far I'm fortunate that my decision has not caused us a loss of income. It terribly disappointing to put your trust in a company and have them drop you like that.
 
Last edited:
Not sure if I am still the only one, but ............

packet loss on hops 3 and 8 is still pretty much annoying and creates severe lag issues in game.


C:\Users\Igor III>tracert 95.172.91.23

Tracing route to 95.172.91.23 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms router.asus.com [192.168.1.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 26 ms 24 ms 29 ms jhb-in2.ip.adsl.co.za [169.1.5.30]
5 23 ms 23 ms 23 ms jhb-net1.ip.adsl.co.za [169.1.5.52]
6 23 ms 26 ms 23 ms 169-1-5-74.ip.afrihost.co.za [169.1.5.74]
7 25 ms 25 ms 25 ms 41.169.57.216
8 * * * Request timed out.
9 186 ms 185 ms 185 ms if-ae-6-2.tcore2.KLT-Cape-Town.as6453.net [41.20
6.179.10]
10 203 ms 209 ms 210 ms if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.164.253]
11 194 ms 192 ms 191 ms if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.
159.57]
12 192 ms 193 ms 196 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
13 192 ms 197 ms 185 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
14 197 ms * * if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
15 199 ms 208 ms 199 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.1
31.2]
16 199 ms 197 ms 197 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
17 196 ms 204 ms 196 ms 195.219.83.186
18 193 ms 194 ms 199 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.4
0]
19 199 ms 197 ms 200 ms ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2
]
20 197 ms 192 ms 191 ms ae-1.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
13]
21 195 ms 211 ms 193 ms ae-0.internap.amstnl02.nl.bb.gin.ntt.net [81.20.
69.230]
22 193 ms 196 ms 209 ms border4.ae2-bbnet2.ams004.pnap.net [95.172.78.71
]
23 190 ms 191 ms 194 ms edge2.ae1-edgenet.ams004.pnap.net [208.146.38.22
]
24 200 ms 211 ms 197 ms perfectworldent-7.edge2.ams004.pnap.net [95.172.
88.94]
25 194 ms 195 ms 193 ms 95.172.91.1
26 199 ms 198 ms 247 ms 95.172.91.23

Trace complete.

C:\Users\Igor III>

Capture 2.PNG
 
kamikazi said:
Sorry, Afrihost messed up on this one. Its not wise making promises you cannot keep and for that I think they deserve the boot. I got the notification from Telkom that my line was released on Monday. I contacted Afrihost after the notification to commence the migration, which their support technician confirmed, and stated that the line would be migrated by Wednesday at the latest. No feedback from Afrihost since then, no line migration and I've been stuck on an unreliable 2mbps connection. My wife depends on our internet connection at home for her work and the subpar service has caused me lots of crap. If I had been aware of the disruption involved in the migration process I'd gladly pay the R30 premium to Telkom every month. My main motivation for the migration has been the R50 ADSL + data bundle saving offered by Afrihost. So far I'm fortunate that my decision has not caused us a loss of income. It terribly disappointing to put your trust in a company and have them drop you like that.
Click to expand...



What was your line speed before your attempted move to Afrihost, by the sounds of it 2 MB? Did you also then apply for a 2 MB line on the Afrihost side or a faster one? If faster, then it can take longer I think up to 10 days and this is out of Afrihosts hands. What I did was to apply for the same line speed which I previously had, just to get the internet back up and running ASAP, then after it was working again I changed my line speed to 10 MB which took a further 6 days, but at least I had internet.
 
bigboy529 said:
What was your line speed before your attempted move to Afrihost, by the sounds of it 2 MB? Did you also then apply for a 2 MB line on the Afrihost side or a faster one? If faster, then it can take longer I think up to 10 days and this is out of Afrihosts hands. What I did was to apply for the same line speed which I previously had, just to get the internet back up and running ASAP, then after it was working again I changed my line speed to 10 MB which took a further 6 days, but at least I had internet.
Click to expand...

I had a 10Mbps ADSL with Telkom and migrated to 8Mbps on Afrihost since our current line max out at that speed. We initially sent the form for the transfer to Telkom early in April. Our line speed got dropped to 2Mbps by Telkom on the 27th of April. The line was subsequently released by Telkom on the 9th of May at which point it went dead, the transfer by Afrihost commenced on the same day with a promise to complete the migration by Wednesday 11th of May at the latest. The line came back on Wednesday still syncing at 2Mbps, the connection has been unreliable and the Afrihost Clientzone portal says my line migration is still pending.

Going to look for a temporary solution while I wait for the fibre rollout in our area.
 
Last edited:
Igor III said:
Not sure if I am still the only one, but ............

packet loss on hops 3 and 8 is still pretty much annoying and creates severe lag issues in game.
Click to expand...

I've just ran the trace route, looks fine on my end.

Hope it clears up on your side :(

tracert 95.172.91.23

Tracing route to 95.172.91.23 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 11 ms 10 ms 11 ms cpt-rx2.ip.adsl.co.za [169.1.5.82]
4 12 ms 13 ms 10 ms cpt-net1.ip.adsl.co.za [169.1.5.128]
5 13 ms 10 ms 11 ms 41.164.52.40
6 17 ms 10 ms 11 ms if-ae-7-0.tcore1.KLT-Cape-Town.as6453.net [41.20
6.164.53]
7 164 ms 163 ms 164 ms if-ae-5-90.tcore2.PV9-Lisbon.as6453.net [80.231.
159.109]
8 166 ms 165 ms 167 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
9 168 ms 166 ms 166 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
10 163 ms 163 ms 164 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
11 166 ms 166 ms 167 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.1
31.2]
12 166 ms 166 ms 166 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
13 166 ms 167 ms 167 ms 195.219.83.186
14 166 ms 183 ms 166 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.4
0]
15 166 ms 166 ms 166 ms ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2
]
16 170 ms 169 ms 170 ms ae-1.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
13]
17 173 ms 173 ms 172 ms ae-0.internap.amstnl02.nl.bb.gin.ntt.net [81.20.
69.230]
18 165 ms 166 ms 166 ms border3.ae2-bbnet2.ams004.pnap.net [95.172.78.70
]
19 181 ms 331 ms 201 ms edge1.ae1-edgenet.ams004.pnap.net [208.146.38.18
]
20 169 ms 169 ms 169 ms perfectworldent-6.edge1.ams004.pnap.net [95.172.
88.90]
21 166 ms 166 ms 166 ms 95.172.91.1
22 167 ms 171 ms 166 ms 95.172.91.23

Trace complete.
 
What the hell is going on with p2p? Through a vpn it is perfect. Without vpn it is up and down.
 
Igor III said:
Not sure if I am still the only one, but ............

packet loss on hops 3 and 8 is still pretty much annoying and creates severe lag issues in game.

Code: 
C:\Users\Igor III>tracert 95.172.91.23

Tracing route to 95.172.91.23 over a maximum of 30 hops

  1    <1 ms    <1 ms    <1 ms  router.asus.com [192.168.1.1]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    26 ms    24 ms    29 ms  jhb-in2.ip.adsl.co.za [169.1.5.30]
  5    23 ms    23 ms    23 ms  jhb-net1.ip.adsl.co.za [169.1.5.52]
  6    23 ms    26 ms    23 ms  169-1-5-74.ip.afrihost.co.za [169.1.5.74]
  7    25 ms    25 ms    25 ms  41.169.57.216
  8     *        *        *     Request timed out.
  9   186 ms   185 ms   185 ms  if-ae-6-2.tcore2.KLT-Cape-Town.as6453.net [41.20
6.179.10]
 10   203 ms   209 ms   210 ms  if-ae-2-2.tcore1.KLT-Cape-Town.as6453.net [41.20
6.164.253]
 11   194 ms   192 ms   191 ms  if-ae-5-80.tcore2.PV9-Lisbon.as6453.net [80.231.
159.57]
 12   192 ms   193 ms   196 ms  if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.1
58.5]
 13   192 ms   197 ms   185 ms  if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.2
31.158.30]
 14   197 ms     *        *     if-ae-19-2.tcore2.L78-London.as6453.net [80.231.
138.22]
 15   199 ms   208 ms   199 ms  if-ae-2-2.tcore1.L78-London.as6453.net [80.231.1
31.2]
 16   199 ms   197 ms   197 ms  if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.
130.130]
 17   196 ms   204 ms   196 ms  195.219.83.186
 18   193 ms   194 ms   199 ms  ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.4
0]
 19   199 ms   197 ms   200 ms  ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2
]
 20   197 ms   192 ms   191 ms  ae-1.r02.amstnl02.nl.bb.gin.ntt.net [129.250.2.1
13]
 21   195 ms   211 ms   193 ms  ae-0.internap.amstnl02.nl.bb.gin.ntt.net [81.20.
69.230]
 22   193 ms   196 ms   209 ms  border4.ae2-bbnet2.ams004.pnap.net [95.172.78.71
]
 23   190 ms   191 ms   194 ms  edge2.ae1-edgenet.ams004.pnap.net [208.146.38.22
]
 24   200 ms   211 ms   197 ms  perfectworldent-7.edge2.ams004.pnap.net [95.172.
88.94]
 25   194 ms   195 ms   193 ms  95.172.91.1
 26   199 ms   198 ms   247 ms  95.172.91.23

Trace complete.

C:\Users\Igor III>
View attachment 362062
Click to expand...

Could you also add a ping to bras.afrihost.com please?
 
Does facebook work for anyone else currently ? Site is very slow, when using an openweb free account it works.
 
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