Afrihost New Network Feedback

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Hummercellc said:
Thank you,

International still doggy, connections dropping, but latency and trace routes show no errors.

You will be busy on Skype, Sipgate.de or Streaming international radio stations and traffic just stops.

Not seeing this on local services, almost as if the links are going down for a few Milliseconds at a time, long enough for applications to stop responding, but not long enough to notice when browsing. If that makes sense?

Also seems to be very random, no fixed pattern.

:confused:
Click to expand...

Saw a few reports around international last night - I've asked our Network team to look into them.
I had a Skype chat with the team yesterday afternoon and all seemed OK though.

I know it's a pain, but we need to see some test results that we can pass onto our team. It's impossible to spot something without this data :( If you're still seeing issues on international services, please grab a few traceroutes/ MTRs.
In this case, an MTR over 15 mins or so may be incredibly useful.
 
Local Skype calls are 100%, international Skype calls are horrid.

Also Standard Bank! Sooooo slow, I have to change to a Mweb account just to pay people. :whistle:

You can't Trace Route a Skype call, it's Peer to Peer :D
 
Hummercellc said:
Local Skype calls are 100%, international Skype calls are horrid.

Also Standard Bank! Sooooo slow, I have to change to a Mweb account just to pay people. :whistle:

You can't Trace Route a Skype call, it's Peer to Peer :D
Click to expand...

A tool like iftop would help identify the traffic though, do you have something like this setup?
 
Hummercellc said:
Local Skype calls are 100%, international Skype calls are horrid.

Also Standard Bank! Sooooo slow, I have to change to a Mweb account just to pay people. :whistle:

You can't Trace Route a Skype call, it's Peer to Peer :D
Click to expand...

if i was you, when it comes to paying people, i would have just stayed on Afrihost if it wasnt working lol :D
 
And it starts,
Tests done using PPPoE on Notebook connected via LAN cable with nothing else connected.
DNS servers assigned by PPPoE session 169.1.3.2 & 129.232.196.39

Facebook(International) - Slow, slow, slow, it took over 1 minute to open

Tracing route to star-mini.c10r.facebook.com [31.13.91.36]
over a maximum of 30 hops:

1 * * * Request timed out.
2 16 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 16 ms 17 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 15 ms 16 ms 17 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 26 ms 22 ms 22 ms 41.162.84.192
6 1157 ms 1556 ms 1254 ms 172.18.1.162
7 31 ms 29 ms 32 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 202 ms 232 ms 205 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 202 ms 195 ms 190 ms if-ae-5-30.tcore2.PV9-Lisbon.as6453.net [80.231.159.85]
10 196 ms 275 ms 195 ms if-ae-2-2.tcore1.PV9-Lisbon.as6453.net [80.231.158.5]
11 201 ms 201 ms 203 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 213 ms 205 ms 207 ms if-ae-2-2.tcore2.SV8-Highbridge.as6453.net [80.231.139.1]
13 189 ms 189 ms 190 ms if-ae-11-2.tcore1.L78-London.as6453.net [80.231.139.42]
14 214 ms 210 ms 210 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 226 ms 229 ms 217 ms 195.219.83.186
16 196 ms 196 ms 215 ms ae-4.r23.londen03.uk.bb.gin.ntt.net [129.250.5.40]
17 212 ms 231 ms 200 ms ae-2.r24.amstnl02.nl.bb.gin.ntt.net [129.250.5.2]
18 199 ms 195 ms 210 ms ae-2.r03.amstnl02.nl.bb.gin.ntt.net [129.250.2.211]
19 201 ms 216 ms 205 ms ae-0.facebook.amstnl02.nl.bb.gin.ntt.net [81.20.64.22]
20 199 ms 230 ms 197 ms ae1.bb01.ams2.tfbnw.net [31.13.29.86]
21 211 ms 204 ms 211 ms be5.bb01.ams3.tfbnw.net [31.13.27.45]
22 218 ms 202 ms 201 ms ae4.pr01.ams3.tfbnw.net [204.15.20.11]
23 199 ms 208 ms 195 ms psw01d.ams3.tfbnw.net [173.252.66.203]
24 195 ms 195 ms 195 ms msw1ab.01.ams3.tfbnw.net [173.252.66.144]
25 195 ms 195 ms 194 ms edge-star-mini-shv-01-ams3.facebook.com [31.13.91.36]


Afrihost (Local) - Loads fast

Tracing route to afrihost.com [190.93.242.183]
over a maximum of 30 hops:

1 * * * Request timed out.
2 16 ms 17 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 15 ms 16 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 18 ms 16 ms 17 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 55 ms 52 ms 63 ms africainx.db1.napafrica.net [196.10.141.7]
6 31 ms 31 ms 38 ms CORE.GP-ID-DCE-3.TO.GP-ID-MEC-1.AINX.P2P.10G.za[41.84.13.196]
7 41 ms 41 ms 36 ms 41-66-181-59-3b.CLO008-CDN-local-VLAN-321.africainx.net [41.66.181.59]
8 37 ms 37 ms 36 ms 190.93.242.183

Trace complete.


YouTube (Local) - Maxing out line

Video ID:dpPXpHx9jO4
Dimensions:854 x 480
Resolution:1920 x 1080@24
Volume:100%
Stream Host:r2---sn-hfxc-q0ge
Stream Type:https
CPN:BebYnoR9Wxqi3Lli
Mime Type:video/webm; codecs="vp9"
DASH:yes (248/251)
Connection Speed:11397 Kbps
Buffer Health:125.2 s
Dropped Frames:0/2810

Trace Route to Video Server "r2---sn-hfxc-q0ge.googlevideo.com"
Tracing route to r2.sn-hfxc-q0ge.googlevideo.com [197.82.135.13]
over a maximum of 30 hops:

1 * * * Request timed out.
2 16 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 16 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 16 ms 16 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 16 ms 15 ms 16 ms optinet.db1.napafrica.net [196.10.141.75]
6 15 ms 15 ms 15 ms 197-82-7-3.dbn.mweb.co.za [197.82.7.3]
7 16 ms 16 ms 16 ms 197-82-135-13.dbn.mweb.co.za [197.82.135.13]

Trace complete.

Sipgate.de (International) - Calls drop and server becomes inaccessible, call quality is terrible! Switching to Mweb and it works 100%

Afrihost Trace Route
Tracing route to proxy.live.sipgate.de [217.10.68.147]
over a maximum of 30 hops:

1 * * * Request timed out.
2 16 ms 16 ms 15 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 17 ms 16 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 15 ms 16 ms 16 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 18 ms 18 ms 17 ms 41.162.84.192
6 1130 ms 1129 ms 1130 ms 172.18.1.162
7 30 ms 30 ms 30 ms if-ae-7-0.tcore1.JSO-Johannesburg.as6453.net [41.206.178.29]
8 206 ms 207 ms 207 ms if-ae-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.178.2]
9 176 ms 175 ms 174 ms if-p-6.core2.PV9-Lisbon.as6453.net [41.206.164.6]
10 200 ms 199 ms 199 ms if-xe-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.231.158.1]
11 222 ms 216 ms 215 ms if-ae-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.158.30]
12 213 ms 211 ms 203 ms if-ae-19-2.tcore2.L78-London.as6453.net [80.231.138.22]
13 197 ms 197 ms 197 ms if-ae-2-2.tcore1.L78-London.as6453.net [80.231.131.2]
14 199 ms 199 ms 199 ms if-ae-17-2.tcore1.LDN-London.as6453.net [80.231.130.130]
15 222 ms 226 ms 236 ms 195.219.83.186
16 211 ms 229 ms 226 ms ae-4.r22.londen03.uk.bb.gin.ntt.net [129.250.5.24]
17 254 ms 252 ms 252 ms ae-6.r21.frnkge03.de.bb.gin.ntt.net [129.250.3.13]
18 209 ms 209 ms 208 ms ae-3.r02.frnkge04.de.bb.gin.ntt.net [129.250.4.54]
19 223 ms 222 ms 221 ms te0-0-2-3.c550.f.de.plusline.net [212.119.15.58]
20 223 ms 213 ms 212 ms 82.98.102.17
21 217 ms 215 ms 216 ms 82.98.98.250
22 217 ms 221 ms 218 ms 212.19.42.26
23 218 ms 218 ms 218 ms live.sipgate.de [217.10.68.147]

Trace complete.

Mweb Trace Route
Tracing route to proxy.live.sipgate.de [217.10.68.147]
over a maximum of 30 hops:

1 1 ms 1 ms 1 ms 197-81-XXX-XXX.jhb.mweb.co.za [197.81.XXX.XXX]
2 17 ms 17 ms 17 ms 197-81-146-2.jhb.mweb.co.za [197.81.146.2]
3 18 ms 18 ms 18 ms vl85.vic-hscore-2.optinet.net [197.81.146.4]
4 194 ms 201 ms 195 ms 12.te0-7-0-2.vic-p-1.optinet.net [197.80.5.241]
5 196 ms 194 ms 199 ms s2-po0-3-2-0.thd-p-2.optinet.net [197.80.5.7]
6 198 ms 202 ms 203 ms be-3-777-thd-up-1.optinet.net [176.67.177.131]
7 207 ms 207 ms 208 ms xe-8-3-1.edge3.London1.Level3.net [195.50.124.133]
8 205 ms 203 ms 202 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
9 201 ms 201 ms 203 ms ae-2-70.edge4.Frankfurt1.Level3.net [4.69.154.72]
10 210 ms 209 ms 208 ms te2-2.c102.f.de.plusline.net [212.162.24.58]
11 208 ms 207 ms 205 ms 82.98.102.13 [82.98.102.13]
12 202 ms 202 ms 201 ms 82.98.98.250 [82.98.98.250]
13 205 ms 206 ms 205 ms 212.19.42.26 [212.19.42.26]
14 202 ms 201 ms 206 ms live.sipgate.de [217.10.68.147]

Trace complete.

Standard Bank (Local) - Took over 30 secs to open the first page
Tracing route to www.standardbank.co.za [196.8.136.20]
over a maximum of 30 hops:

1 * * * Request timed out.
2 17 ms 17 ms 18 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 17 ms 18 ms 16 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 16 ms 17 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 17 ms 17 ms 18 ms 41.162.84.192
6 1554 ms 1255 ms 1857 ms 172.18.1.162
7 36 ms 35 ms 36 ms is.jinx.net.za [196.223.14.10]
8 35 ms 36 ms 35 ms 196.26.0.68
9 36 ms 37 ms 37 ms mi-za-rba-gsrpe1-gi2-0-2.ip.isnet.net [168.209.86.122]
10 31 ms 31 ms 31 ms 168.209.165.137
11 34 ms 36 ms 34 ms 168.209.224.239
12 36 ms 36 ms 37 ms 196.38.96.236
13 35 ms 36 ms 37 ms 196.38.96.237
14 30 ms 30 ms 31 ms 196.8.140.142
15 37 ms 37 ms 38 ms 196.8.111.1
16 37 ms 37 ms 38 ms www.standardbank.co.za [196.8.136.20]

Trace complete.

BRAS Test
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=14ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=9ms TTL=63
Reply from 155.239.255.250: bytes=32 time=10ms TTL=63

Ping statistics for 155.239.255.250:
Packets: Sent = 22, Received = 22, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 9ms, Maximum = 14ms, Average = 10ms


Teamviewer & Skype - Can't stay connected for longer than 30-40 seconds and it drops or calls break up, switched to Mweb to test and whola! Problems are gone.

:mad:
 
Last edited:
Hummercellc said:
And it starts,
Tests done using PPPoE on Notebook connected via LAN cable with nothing else connected.
DNS servers assigned by PPPoE session 169.1.3.2 & 129.232.196.39

Facebook(International) - Slow, slow, slow, it took over 1 minute to open

-snip


Teamviewer & Skype - Can't stay connected for longer than 30-40 seconds and it drops or calls break up, switched to Mweb to test and whola! Problems are gone.

:mad:
Click to expand...

Thanks for posting this, very valuable and very strange results here.
Replicated on my end on an intermittent basis and have had the results passed onto our Network team.
 
AfriGuy said:
Thanks for posting this, very valuable and very strange results here.
Replicated on my end on an intermittent basis and have had the results passed onto our Network team.
Click to expand...

Seems the CDN that Facebook is using is the problem,

But from the above, the network is in a mess.

Tracing route to a1168.dsw4.akamai.net [41.193.163.11]
over a maximum of 30 hops:

1 * * * Request timed out.
2 17 ms 17 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 17 ms 17 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 17 ms 17 ms 17 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 * ms 25 ms * ms voxtelecom.db1.napafrica.net [196.10.141.82]
6 * ms 57 ms 61 ms 41.193.119.114
7 54 ms 40 ms * ms 41.193.119.82
8 * ms 52 ms 40 ms 41.193.160.54
9 67 ms * ms 39 ms 41.193.163.11

Trace complete.

Tracing route to a1531.dsw4.akamai.net [41.193.163.10]
over a maximum of 30 hops:

1 * * * Request timed out.
2 17 ms 17 ms 18 ms dbn-up2.ip.adsl.co.za [169.1.5.173]
3 16 ms 16 ms 17 ms dbn-up2.ip.adsl.co.za [169.1.5.174]
4 16 ms 16 ms 17 ms dbn-in1.ip.adsl.co.za [169.1.5.204]
5 61 ms * ms * voxtelecom.db1.napafrica.net [196.10.141.82]
6 57 ms 54 ms 69 ms 41.193.119.114
7 * ms 56 ms 52 ms 41.193.119.82
8 * ms 36 ms * ms 41.193.160.54
9 89 ms * ms 70 ms 41.193.163.10

Trace complete.
 
Hummercellc said:
Seems the CDN that Facebook is using is the problem,

But from the above, the network is in a mess.

-snip
Click to expand...

Don't think this is a peering/ CDN issue but rather a routing one.
Our Network team will need to revert with more feedback though - we're working on it :)
 
AfriGuy said:
Don't think this is a peering/ CDN issue but rather a routing one.
Our Network team will need to revert with more feedback though - we're working on it :)
Click to expand...
I am really at my end here, looking for alternatives, so come the 24th I might cancel all 11 of my accounts and move my lines back Telkom. Really not sure what to do otherwise. Not much hope here.
 
Jeez AH - international speeds are more wonky than the voices in my head.
 
Hummercellc said:
I am really at my end here, looking for alternatives, so come the 24th I might cancel all 11 of my accounts and move my lines back Telkom. Really not sure what to do otherwise. Not much hope here.
Click to expand...

Would you PM me the username that you are testing from quickly please.
 
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