Afrihost POC Network - Afrigreen Feedback

Status
Not open for further replies.
jnbdubcee said:
For a representative of a company that should be trying to keep their customers through all this mayhem - you sure have a bad attitude!!

Thank you for making up my mind.

I don't need to waste my time with silly testing and week in and week out excuses as to why basic internet with AH does not work!!

Cheers AFRIHOST!!
Click to expand...

I don't think AfriGuy was meaning to be rude in any way, not sure what he was responding to there.

We don't expect clients to stop their regular day to day stuff to become our focused testers. We have already done extensive testing on the network and believe most core services to be working well. However, we just cannot recreate the same conditions as a small group that a few hundred (or tens of thousands) of clients would be able to offer in terms of the variety of services, the level of demand, and the unique network conditions that each user has on their home or office connection. A degree of user testing is always going to be required at this level, which is why we asked only clients who are willing to participate.
 
Besides the recent problem with throughput, so far I am very happy with what has been done on the Afrigreen network.

Here's my latency on the existing network (as good as it gets these days):

C:\Users\David>tracert google.co.za

Tracing route to google.co.za [66.8.14.35]
over a maximum of 30 hops:

1 1 ms <1 ms <1 ms ACCTON-ROUTER [192.168.2.1]
2 * * * Request timed out.
3 226 ms 240 ms 211 ms 41.181.221.217
4 237 ms 238 ms 241 ms 41.181.221.218
5 220 ms 245 ms 237 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.118]
6 243 ms 237 ms 246 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.155]
7 233 ms 215 ms 206 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 230 ms 234 ms 276 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
9 244 ms 244 ms 202 ms cache.google.com [66.8.14.35]

Trace complete.

Here's the latency on the Afrigreen network:

C:\Users\David>tracert google.co.za

1 1 ms <1 ms <1 ms ACCTON-ROUTER [192.168.2.1]
2 * * * Request timed out.
3 31 ms 28 ms 90 ms 41.170.79.229
4 44 ms 27 ms 22 ms 41.170.79.230
5 27 ms 23 ms 21 ms 41.170.79.236
6 49 ms 42 ms 26 ms 41.169.27.249
7 45 ms 21 ms 22 ms 172.18.1.59
8 41 ms 34 ms 58 ms mtnns-2.jinx.net.za [196.223.14.31]
9 33 ms 26 ms 27 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]
10 33 ms 37 ms 67 ms jh-dca-2.za--jh-cr-1.za-a.mtnns.net [41.181.180.11]
11 70 ms 28 ms 39 ms cache.google.com [66.8.14.35]

Trace complete.

What saix.net speedtest has to say about Afrigreen:

Last Result:
Download Speed: 3459 kbps (432.4 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 65 ms
7/17/2015, 10:14:08 AM

However
YouTube is sluggish, and sadly, streaming with Kodi is close to impossible. Just doesn't go faster than 60kB/s
 
Last edited:
Can we get confirmation that the carbonite.co.za issue is being worked on? Secondly, I'm getting tired of South users getting the short end of the stick, routing through JHB for local servers is not ideal. Is there any ETA as to when south capacity will be implemented for the test network/s? We can't give effective feedback with this current routing.
 
Nirv said:
Can we get confirmation that the carbonite.co.za issue is being worked on? Secondly, I'm getting tired of South users getting the short end of the stick, routing through JHB for local servers is not ideal. Is there any ETA as to when south capacity will be implemented for the test network/s? We can't give effective feedback with this current routing.
Click to expand...

That is on the notice that we should be putting up. Essentially this is being blocked from their side, we've reported to their site admin, waiting for them to action on their side.

It's going to be difficult to add South IPC for testing phase, due to the cost of IPC. I think that would only be rolled out on the final network configuration.
 
waterbaby said:
Not at all happy with the inconsistent/fluctuating speed I am receiving.
Have I submitted the issue in the clients zone ... NO.
Why NO you may ask??
---> http://oi61.tinypic.com/1263fxu.jpg
this is why
Click to expand...

The bug report has bugs :( Must be a Friday thing

Any chance you can clear your cache and try this again. As far as I know that form should be working.
 
Everyday more people join afrigreen, Afrihost.co.za is getting better, keep leaving people, it is the best way for us to enjoy Pure Internet Joy on afrihost.co.za . I guess that is exactly what AH is trying to achieve. Most people who are testing afrigreen are heavy internet users, this means the rest of afrihost clients are happy now with afrihost.co.za, the angry ones are the one joining afrigreen hahahahaha, Gian you are a smart man. Hope you enjoy the full price we are paying while receiving half of the service.

Anyone want my afrigreen account? :D
 
AfriMan said:
The bug report has bugs :( Must be a Friday thing

Any chance you can clear your cache and try this again. As far as I know that form should be working.
Click to expand...

I did try that earlier and no go.
Will attempt to submit a ticket again later.
 
@Afriman, what's the difference between the Afrigreen and Afriblue accounts?

abjater said:
I understand that we all like to test and experience "new things"...
but with all these issues and problems affecting the internet (non)connectivity YOU are paying for, why do some of you keep at it, struggling on a daily, no make it an hourly basis, to have some form of connection to the world-wide-wait? Why just not give it up as a bad job and seek better connections elsewhere?

I also eagerly applied for a testing account, got the automated responce, but so far nothing more. Reading from your collective experiences, I think I was saved the frustrations and time-out many of you are experiencing. Maybe the blue will be better than the green, whenever it comes.

Exactly how much fiddling and tweaking can there be on a network and its IPC's? Should it not be the shortest route from client to server, and if not available, then any route? Whats to be tweaked and fiddled with, if not exactly the HOW and when and how fast you can get from A to B?
Click to expand...

@abjater networks aren't exactly the easiest things to manage, and your question on why do we bother testing? Well it's simple I use to get a decent service - now with the over subscription what's the point of jumping ship only to get decent speeds until they also become oversubscribed and end up in the same situation as AH is currently?
It's better to stick with the demon you know than the one you don't. I've tried Mweb, Openweb and webafrica once before - their portal wasn't what I expected and speeds were average.

I've taken the time to find out from AH what are my options and they have indicated to me I can suspend my account before the 25th (not pay for it next month) and use another provider's connection until they fix the issues. I'm happy with that but so far the intermittent issues does not affect me much and testing on the new and old network doesn't take much time. I am able to work from home when I need to and if the one network does not work it's pretty much just a switch to another account and I can work again (plus I have a few free accounts I can use to work on).

They are trying their best to rectify the situation.

P.S it's also a pain trying to switch the Telkom DSL line back - AH has done more for me than what Telkom has in terms of resolving line issues.
 
Last edited:
qmatteuws said:
Everyday more people join afrigreen, Afrihost.co.za is getting better, keep leaving people, it is the best way for us to enjoy Pure Internet Joy on afrihost.co.za . I guess that is exactly what AH is trying to achieve. Most people who are testing afrigreen are heavy internet users, this means the rest of afrihost clients are happy now with afrihost.co.za, the angry ones are the one joining afrigreen hahahahaha, Gian you are a smart man. Hope you enjoy the full price we are paying while receiving half of the service.

Anyone want my afrigreen account? :D
Click to expand...

True - the Gian being a smart man part. I don't think his scheming goes any deeper than doing amazing stuff for our clients. We don't want to push clients away, but it's part of our plan to alleviate pressure on the current network while we test the new network. It's been a rockier start than we expected though, the idea was for everyone to have an amazing experience - but we're getting there :)
 
fishfly said:
@Afriman, what's the difference between the Afrigreen and Afriblue accounts?
Click to expand...

Basically they are run on separate networks, using different infrastructure. There will be some similarities in technology and policies, but the idea is to make them as different as possible so that we really give clients a different experience while staying in tune with the overall objectives of our long term network plans.
 
Hey Guys

Just a heads up. We're about to run some tests on AfriGreen and this may interrupt your connectivity. Not sure for how long probably not more than a few minutes.

If your account loses it's mind, just hang on for a bit, we're on this from this side.

Thanks :)

PS All the feedback from this thread has been SUPER useful. You guys have been awesome - we're really grateful to everyone submitting their reports in ClientZone and here.
 
Last edited:
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X