Afrihost POC Network - Afrigreen Feedback

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I don't even know what to say anymore. Both accounts are next to useless, no one can give a solid answer as to what the hell is wrong with this test network. Think it's time to look for an alternative.

Afrihost.co.za

Tracing route to afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 2012 ms 2183 ms 2912 ms 41.181.221.217
4 1653 ms 2142 ms 1879 ms 41.181.221.218
5 2319 ms 1289 ms 261 ms rb-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.118]
6 19 ms 19 ms 18 ms rb-cr-2.za--rb-dca-2.za-b.mtnns.net [196.44.0.15
5]
7 912 ms 408 ms 635 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
8 641 ms 634 ms 643 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
9 735 ms 760 ms 712 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete.

Afrigreen

Tracing route to facebook.com [173.252.120.6]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 * * * Request timed out.
3 122 ms 29 ms 27 ms 41.170.79.229
4 21 ms 20 ms 20 ms 41.170.79.230
5 20 ms 19 ms * 41.170.79.236
6 * * 20 ms 41.160.2.33
7 * 20 ms 20 ms ix-0-3-0-0.tcore1.JSO-Johannesburg.as6453.net [2
16.6.55.37]
8 * 199 ms 201 ms if-4-2.tcore1.KLT-Cape-Town.as6453.net [41.206.1
78.2]
9 260 ms 171 ms 370 ms if-1-0-0-2.core2.PV9-Lisbon.as6453.net [195.219.
214.30]
10 196 ms 196 ms * if-0-0-0-2000.tcore1.PV9-Lisbon.as6453.net [80.2
31.158.1]
11 196 ms * 219 ms if-1-3.tcore1.SV8-Highbridge.as6453.net [80.231.
158.30]
12 * 200 ms 200 ms if-19-2.tcore2.L78-London.as6453.net [80.231.138
.22]
13 * 198 ms 196 ms if-2-2.tcore1.L78-London.as6453.net [80.231.131.
2]
14 * 220 ms 197 ms if-17-2.tcore1.LDN-London.as6453.net [80.231.130
.130]
15 * 197 ms 212 ms 195.219.83.26
16 199 ms 210 ms 199 ms ae5.mpr2.lhr2.uk.zip.zayo.com [64.125.21.9]
17 259 ms 260 ms 259 ms v113.ae29.cr1.lga5.us.zip.zayo.com [64.125.30.10
8]
18 261 ms * 261 ms ae2.er3.lga5.us.zip.zayo.com [64.125.31.214]
19 269 ms 286 ms 273 ms 128.177.165.234.IPYX-100687-870-ZYO.zip.zayo.com
[128.177.165.234]
20 283 ms * * be1.bb01.lga1.tfbnw.net [204.15.20.190]
21 281 ms 281 ms 281 ms be29.bb02.dca1.tfbnw.net [74.119.78.164]
22 * * 281 ms ae11.bb04.frc3.tfbnw.net [204.15.20.75]
23 281 ms 281 ms 279 ms ae63.dr03.frc3.tfbnw.net [173.252.65.121]
24 * * * Request timed out.
25 * * * Request timed out.
26 283 ms * * edge-star-shv-12-frc3.facebook.com [173.252.120.
6]
27 * * * Request timed out.
28 * 283 ms 282 ms edge-star-shv-12-frc3.facebook.com [173.252.120.
6]

Trace complete.
 
Sorry I'm not an official rep but I work for Afrihost.
Our official REPs are off and I'd like to help.

I don't know what the protocol is but I'm keen to assist.

If you're not comfortable in giving me your username, you can send me any detail I can use to locate your account in our client database.
Your current active IP address on either afrigreen or afrihost.co.za or
Username or
Afrihost account number or
Landline no or
ID no or
First and last name or
Email address

You can choose the least sensitive to you.
 
artur said:
Sorry I'm not an official rep but I work for Afrihost.
Our official REPs are off and I'd like to help.

I don't know what the protocol is but I'm keen to assist.

If you're not comfortable in giving me your username, you can send me any detail I can use to locate your account in our client database.
Your current active IP address on either afrigreen or afrihost.co.za or
Username or
Afrihost account number or
Landline no or
ID no or
First and last name or
Email address

You can choose the least sensitive to you.
Click to expand...
Nah. I wouldn't. But hey, that's just me.
 
You can also send an email to afrihost support and PM the ticket ID.
I can use that to locate your username.
 
Hummercellc said:
url]

That sums it up.....
Click to expand...

:D

Just saying same about MTN network
 
AfriMan said:
Evening All

We're working with Telkom to investigate some problems on the AfriGreen IPC. This could involve some downtime, while Telkom looks into the IPC hardware performance.

We hope to keep this to an absolute minimum and affect as few users as possible.

Will post an update as soon as I can. If you do have an alternate account, please keep it handy if Telkom do need to take things offline :(
Click to expand...

YA YA YA BLAME TELKOM... SAME OLD SAME OLD...
 
I am experiencing some connection issues on AG. Connection keeps dropping intermittently from about 6PM last night. This morning no connection whatsoever. Restarted router, but nothing. GP East - 4mb Capped.
 
Emissary_Of_Pain said:
Why is it that Afrihost is permanently apologizing for issues they don't understand and that needs looking into ...

Does Afrihost actually know anything ? ...

This POC should be called a POS
Click to expand...

Remember that this is a proof of concept. As must as we've done extensive testing, this is a brand new installation that is seeing real world conditions for the first time. We'd hope to avoid any serious problems, but I think it's not unreasonable that we might see one or two come our way :(
 
DarkSpectre said:
Yeah, Telkom's at it again :rolleyes:

MTN is the reason why your clients are having crappy speeds. Just admit that pleasing both your clients and your MTN bosses are harder than you originally thought.
Click to expand...

Telkom provide the IPC. It is their hardware, no IS is ever allowed to touch or run diagnostics on this hardware. So if we suspect the IPC is dropping sessions or delivering poor throughput, we have to get Telkom on site to do the investigation and we have no control over the manner in which they troubleshoot :(
 
"A proof of concept (POC) or a proof of principle is a realization of a certain method or idea to demonstrate its feasibility,[1] or a demonstration in principle, whose purpose is to verify that some concept or theory has the potential of being used. A proof of concept is usually small and may or may not be complete. "
https://en.wikipedia.org/wiki/Proof_of_concept

Bottom line . Maybe it will work .........................maybe not . But you keep on paying .
 
Emissary_Of_Pain said:
Even regular AH is acting up ... ... I think it's time for me to jump ship and take my and my families accounts with me
Click to expand...

We also saw some issues on YouTube on Friday, this should have been resolved on Friday evening already, according to tests we ran.

What other issues did you experience?
 
arni1954 said:
"A proof of concept (POC) or a proof of principle is a realization of a certain method or idea to demonstrate its feasibility,[1] or a demonstration in principle, whose purpose is to verify that some concept or theory has the potential of being used. A proof of concept is usually small and may or may not be complete. "
https://en.wikipedia.org/wiki/Proof_of_concept

Bottom line . Maybe it will work .........................maybe not . But you keep on paying .
Click to expand...

... has the potential of being used...

^^ AfriGreen fails here miserably.
 
arni1954 said:
"A proof of concept (POC) or a proof of principle is a realization of a certain method or idea to demonstrate its feasibility,[1] or a demonstration in principle, whose purpose is to verify that some concept or theory has the potential of being used. A proof of concept is usually small and may or may not be complete. "
https://en.wikipedia.org/wiki/Proof_of_concept

Bottom line . Maybe it will work .........................maybe not . But you keep on paying .
Click to expand...

The involvement in the POC testing was completely voluntary. We did make it clear that it was a proof of concept, so any client was free to stick with their regular accounts.

I think the idea is also that we pick up reported issues quickly and ultimately this process will tailor the network(s) to our clients needs. So the more people who participate ultimately contribute to making sure that they're needs are included in the overall network performance and design.
 
Sonic2k said:
YA YA YA BLAME TELKOM... SAME OLD SAME OLD...
Click to expand...

I don't know if you read my post. I said Telkom is testing on the IPC and we are working WITH them.

Strangely, since those tests, things have improved dramatically. So I don't know if you want to draw any conclusions from that. From our perspective, we're working together and our only objective is to offer a good internet experience.
 
Slaught3r said:
I am experiencing some connection issues on AG. Connection keeps dropping intermittently from about 6PM last night. This morning no connection whatsoever. Restarted router, but nothing. GP East - 4mb Capped.
Click to expand...

That's definitely weird. Since Saturday night, after Telkom checked out the IPC, we've received feedback that performance is solid. Can we do a little more investigation on this? Does any account you use perform like this?
 
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