Afrihost POC Network - Afrigreen Feedback

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Space said:
Well spotted AfriGenie, no I am forced to to use MyBB user JSheed's VPN IP because I am streaming Netflix over Chromecast
- it would of course help if AfriGreen could set up something similar to reroute just the initial Netflix, Hulu, etc packets to an overseas IP
<<HINT, HINT>>

I have also been forced to set up Static Routing to exclude Google's 8.8.8.8 and 8.8.4.4 DNS addresses to spoof Chromecast.
Click to expand...

Can't you use Unotelly? Easy to setup and doesn't interfere with your routing otherwise...
 
Martinvs said:
This is ridiculous it's 10:47am and Afrigreen just went all crazy again this is on a 4mb uncapped account.

http://netgauge.ookla.com/share/252211402.png


Tracing route to www.google.com [216.58.223.4]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.100
2 <1 ms <1 ms <1 ms 172.19.19.254
3 * * * Request timed out.
4 1564 ms 1523 ms 2587 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
5 2187 ms 2361 ms 2343 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
6 2245 ms 1641 ms 1400 ms 41.170.79.236
7 2246 ms 2395 ms 2269 ms google.jb1.napafrica.net [196.46.25.166]
8 738 ms 528 ms 554 ms 72.14.237.239
9 1004 ms * 1277 ms jnb01s07-in-f4.1e100.net [216.58.223.4]

Trace complete.

Plus it keeps dropping connection every couple of minutes!


Tracing route to www.afrihost.co.za [41.181.185.18]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.100
2 <1 ms <1 ms <1 ms 172.19.19.254
3 * * * Request timed out.
4 1095 ms 1285 ms 1377 ms ipc-tx-b-access.afrihost.co.za [169.1.1.237]
5 1510 ms 1615 ms 1729 ms ipc-rx-b-access.afrihost.co.za [169.1.1.238]
6 1863 ms 1988 ms 2091 ms 41.170.79.236
7 1251 ms 1069 ms 777 ms 41.169.26.62
8 1215 ms 1231 ms 1278 ms mtnns-2.jinx.net.za [196.223.14.31]
9 1452 ms 1438 ms 1481 ms jh-cr-1.za-jh-pr-1.za-a.mtnns.net [196.44.0.73]

10 1138 ms 1165 ms 1265 ms jh-dca-1.za--jh-cr-1.za-a.mtnns.net [196.44.0.21
7]
11 1340 ms 1406 ms 1464 ms 18.185.181.41.in-addr.aserv.co.za [41.181.185.18
]

Trace complete

Connection dropped!


C:\Users\martin.ARNSCHELL>tracert www.mybroadband.co.za
Unable to resolve target system name www.mybroadband.co.za.

C:\Users\martin.ARNSCHELL>tracert http://mybroadband.co.za
Unable to resolve target system name http://mybroadband.co.za.


http://netgauge.ookla.com/share/252239246.png
http://netgauge.ookla.com/share/252241375.png
Click to expand...

This definitely not cool. We shouldn't be seeing this amount of latency at the moment, and not being able to resolve to websites is definitely not good.

What DNS are you using?
 
AfriMan said:
As far as I know no changes were made around that time or during the day that could affect QoS in that way. Anything else that could have changed?
Click to expand...

Nope. Nothing changed on my side. It worked for a short while after 10pm and then after 1am when I tested again downloading and browsing didn't work.

Tested again right now.

Afrigreen account

Download speed 700kbps but can't browse simultaneously.

Web africa account

Download speed 1mbps and can browse simultaneously and even stream youtube simultaneously.
 
Martinvs said:
AND IT JUST GETS WORSE!

http://www.speedtest.net/my-result/4593850323

The normal DNS did not change anything on the router or connection settings!
Click to expand...

Here is a similar traceroute from Cape Town that we replicated. Could be a little better but mostly normal in terms of latency - nothing like what you are seeing :(

traceroute to google.com (216.58.223.14), 64 hops max, 52 byte packets
1 router.asus.com (192.168.1.1) 3.005 ms 1.903 ms 1.734 ms
2 * * *
3 ipc-tx-b-access.afrihost.co.za (169.1.1.237) 38.441 ms 102.583 ms 38.562 ms
4 ipc-rx-b-access.afrihost.co.za (169.1.1.238) 49.783 ms 71.505 ms 43.258 ms
5 41.170.79.236 (41.170.79.236) 45.682 ms 49.901 ms 54.287 ms
6 google.jb1.napafrica.net (196.46.25.166) 46.143 ms 47.267 ms 40.488 ms
7 72.14.237.239 (72.14.237.239) 40.917 ms 99.747 ms 67.680 ms
8 jnb01s07-in-f14.1e100.net (216.58.223.14) 42.264 ms 41.641 ms 43.799 ms
 
Martinvs said:
Well just ran one again after I had everything reset.

Tracing route to www.google.com [216.58.223.36]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.100
2 <1 ms <1 ms <1 ms 172.19.19.254
3 * * * Request timed out.
4 1273 ms 1329 ms 1461 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
5 1519 ms 1567 ms 1649 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
6 1808 ms 1890 ms 1935 ms 41.170.79.236
7 2226 ms 2024 ms 1853 ms google.jb1.napafrica.net [196.46.25.166]
8 1851 ms 1723 ms 1663 ms 72.14.239.129
9 1945 ms 1091 ms 837 ms jnb01s08-in-f36.1e100.net [216.58.223.36]

Trace complete.
Click to expand...

I take it that you're routing through an internet exchange or some kind of secondary device before you go onto Telkom's exchange.

Could you try pinging bras.afrihost.com?
 
My CT Green tracert

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 52 ms 33 ms 32 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
4 30 ms 64 ms 46 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
5 32 ms 32 ms 32 ms 41.170.79.236
6 33 ms 31 ms 33 ms google.jb1.napafrica.net [196.46.25.166]
7 33 ms 32 ms 31 ms 72.14.237.239
8 34 ms 32 ms 31 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

Not being affected by latency now but was pretty bad last night, had numerous periods of no connection. Killed online gaming :(
 
KoolDaffy said:
Nope. Nothing changed on my side. It worked for a short while after 10pm and then after 1am when I tested again downloading and browsing didn't work.

Tested again right now.

Afrigreen account

Download speed 700kbps but can't browse simultaneously.

Web africa account

Download speed 1mbps and can browse simultaneously and even stream youtube simultaneously.
Click to expand...

So Afriman. What else can I do?

Edit* As I mentioned yesterday too the inability to browse while downloading only seems to apply to direct downloads. While downloading Torrent doesn't seem to have the same issue.
 
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Martinvs said:
Pinging bras.afrihost.com [155.239.255.250] with 32 bytes of data:
Reply from 155.239.255.250: bytes=32 time=1410ms TTL=62
Reply from 155.239.255.250: bytes=32 time=1387ms TTL=62
Reply from 155.239.255.250: bytes=32 time=1577ms TTL=62
Reply from 155.239.255.250: bytes=32 time=2042ms TTL=62

Ping statistics for 155.239.255.250:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 1387ms, Maximum = 2042ms, Average = 1604ms

On and on it goes!
http://www.speedtest.net/my-result/4593943885
Click to expand...

Your Telkom Exchange is very very congested! (Or something is Maxing out your upload)
No ISP can fix that only Telkom...
Good Luck!
 
Martinvs said:
That's not what they have to say just spoke to them and they ran tests and recreated my ports and this is the result after all that!
http://www.speedtest.net/my-result/4594031868
Click to expand...

Have you tested with a WebAfrica 1GB Free account?

Also Telkom denied for over 8 months that my exchange was congested, until one day after months of screaming and shouting and getting ICASA involved they conceded that it was indeed congested.
 
Just a heads up - we're doing a peer link change on Afrigreen. We may see some downtime an any traffic going over that link, like Google traffic. Should only be brief (as in a few minutes max).

This will ONLY affect traffic over that link.
 
8-BALL said:
My CT Green tracert

Tracing route to google.com [216.58.223.14]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 * * * Request timed out.
3 52 ms 33 ms 32 ms ipc-tx-a-access.afrihost.co.za [169.1.1.249]
4 30 ms 64 ms 46 ms ipc-rx-a-access.afrihost.co.za [169.1.1.250]
5 32 ms 32 ms 32 ms 41.170.79.236
6 33 ms 31 ms 33 ms google.jb1.napafrica.net [196.46.25.166]
7 33 ms 32 ms 31 ms 72.14.237.239
8 34 ms 32 ms 31 ms jnb01s07-in-f14.1e100.net [216.58.223.14]

Trace complete.

Not being affected by latency now but was pretty bad last night, had numerous periods of no connection. Killed online gaming :(
Click to expand...

Please run the same tests again when things are poor. Will really help us
 
KoolDaffy said:
So Afriman. What else can I do?

Edit* As I mentioned yesterday too the inability to browse while downloading only seems to apply to direct downloads. While downloading Torrent doesn't seem to have the same issue.
Click to expand...

Really stumped to be honest. The best might be to try to work through your local network to try to isolate when it works and what changes when it doesn't :(
 
AfriMan said:
Really stumped to be honest. The best might be to try to work through your local network to try to isolate when it works and what changes when it doesn't :(
Click to expand...

Just tried it few minutes ago. Small files I was downloading. It worked for couple minutes where I was downloading at 700kbps and able to browse and then went back to not being able to browse while downloading.

All within a space of 10 minutes.

And continuing to test showing as not working.

So basically only twice so far last night around 10pm and today just after 2pm I noticed I was able to download and browse simultaneously.

Rest of the time I've been unable to. Whenever I've tested periodically throughout the day.

Tested on web africa account too and not having this issue at all. Full download speed and able to browse, stream and whatever else.

Haven't made any changes or anything to the network.
 
Last edited:
When visiting this link: http://www.showmax.com/
The website keeps telling me it is not available in my country but when using mobile data it is working, so there must be something wrong with the afrigreen geolocation settings??
 
Vulkyrie said:
When visiting this link: http://www.showmax.com/
The website keeps telling me it is not available in my country but when using mobile data it is working, so there must be something wrong with the afrigreen geolocation settings??
Click to expand...

Just tested this on a Mobile link and it opened up OK, I'll get our team to check it out :)

EDIT: Coolios, just chatted to the team - we'll reach out to them to have this sorted. Looks like they're seeing the Afrigreen IP range as outside SA. Tested this on Mobile and @afrihost.co.za accounts and working there :)
 
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