Afrihost POC Network - Afrigreen Feedback

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AfriFella said:
I think we have always been open and honest to our client base and especially with the MTN network issue
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This is not true and I can prove it. I still have all the email correspondence. In my case you blamed it on Telkom exchange congestion despite the fact that when I use another ISP account the so called exchange congestion miraculously disappears.
 
AfriFella said:
I think we have always been open and honest to our client base and especially with the MTN network issue that we have been experiencing we have done our best to take all feedback into account and as a result endeavored to build this brand new Afrigreen network. :)

Of course exchange congestion and line related issues will always be a factor for many users experiencing problems and it is unrealistic that these issues would disappear when switching networks. We are always happy to help troubleshoot any and all elements that add to a poor experience.

As it stands now, the POC network is coming to an end and we are very nearly ready to roll out the network in full force and I am confident it will be an awesome experience for everybody! :)
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Please review Ticket # OZD-320-35752 (you are also most welcome to review all the tickets related to my account) and then tell me with all honesty that AH ClientZone was indeed happy to help me resolve my problem and that you have been "open and honest" with me regarding the congestion on your MTN network (especially on the replies I got that states: The problem is with your Telkom connection, the problem is with your filters, the problem is with your modem, the problem is with your washing machine interfering with your network cable, etc).

For the sake of not giving up, I will be here when the "miracle network" is launched and I am willing to give it a go ........ but I seriously hope that Afrihost will be as committed to me when the time comes as I am to them :)
 
jmacc said:
You've been given extensive feedback in this thread. People continue to do this. It is just a pity Afrihost takes our feedback and our money every month and they are still unable (after months) to deliver the advertised service. People come here out of pure frustration and desperation. I thought it would be appropriate to enlist the help of others so that we can do something about this ongoing spectacle. All we get is promises. If you want to get the mods involved - go right ahead. I wonder if you have any idea what you guys are busy doing to your own reputation. By the way, I have started another thread almost immediately after posting here because I somehow knew that this is something you would have a problem with. Fix your network man and stop threatening people!
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We have set up this Afrigreen feedback thread as a channel to report constructively on how the network is running and certainly not as a place to come to out of frustration and desperation. All feedback has been seriously looked at by our Network Team and I can assure you that they are very grateful for it. This thread has played a large part in helping the Network out of the POC stage and getting it ready for production. :)

I'm also very happy to look at any issues and account on an individual basis and report it where necessary.
 
renagade-wolf said:
Tried to play dota last night on afrigreen, awesome 2000ms pings 0% packet loss (Streaming though works 100%), Switch to Afrired 60ms pings 20% packet loss (streaming buffers)

So nothing work anymore as a complete package and afrigreen was so promising, Saying well it was POC we moved everyone there to test. But now we don't care till we eventually decide to roll out production. After this whole thing i will not be putting my time in to test afriblue -_- if i'm still on the network that is
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Are you on a Business Uncapped or Uncapped Afrigreen account?

The production roll-out will commencing very soon, and this should alleviate a lot of the issues that you guys are reporting. AfriBlue wasn't quite giving us the results we wanted, so it's unlikely we'll be rolling out a PoC of that.
 
AfriFella said:
We have set up this Afrigreen feedback thread as a channel to report constructively on how the network is running and certainly not as a place to come to out of frustration and desperation.
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mmm...started a thread where people are not encouraged to complain about their internet experience, on a platform such as mybroadband which was started originally with the main focus of discussing bad broadband experience...very clever...

http://mybroadband.co.za/news/about-us

"When was MyBroadband founded?

MyBroadband was started in 2003 (known then as MyADSL) as a forum to address the broadband problems which existed in South Africa at the time. Since then the website grew into a full blown IT News publication and online community, serving over 6.5 million pages per month."
 
AfriGenie said:
Are you on a Business Uncapped or Uncapped Afrigreen account?

The production roll-out will commencing very soon, and this should alleviate a lot of the issues that you guys are reporting. AfriBlue wasn't quite giving us the results we wanted, so it's unlikely we'll be rolling out a PoC of that.
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Uncapped Afrigreen account,

And this has been happening since last week. I know there is no IPC in the south on afrigreen but it really shouldn't be that bad.
 
SlowHands said:
mmm...started a thread where people are not encouraged to complain about their internet experience, on a platform such as mybroadband which was started originally with the main focus of discussing bad broadband experience...very clever...
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What are you smoking?

All the AH reps want is for you to report issues...
 
AfriFella said:
We have set up this Afrigreen feedback thread as a channel to report constructively on how the network is running and certainly not as a place to come to out of frustration and desperation. All feedback has been seriously looked at by our Network Team and I can assure you that they are very grateful for it. This thread has played a large part in helping the Network out of the POC stage and getting it ready for production. :)

I'm also very happy to look at any issues and account on an individual basis and report it where necessary.
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It's called freedom of speech. There is nothing wrong with my line or account. Your network is broken!
 
Igor III said:
Please review Ticket # OZD-320-35752 (you are also most welcome to review all the tickets related to my account) and then tell me with all honesty that AH ClientZone was indeed happy to help me resolve my problem and that you have been "open and honest" with me regarding the congestion on your MTN network (especially on the replies I got that states: The problem is with your Telkom connection, the problem is with your filters, the problem is with your modem, the problem is with your washing machine interfering with your network cable, etc).

For the sake of not giving up, I will be here when the "miracle network" is launched and I am willing to give it a go ........ but I seriously hope that Afrihost will be as committed to me when the time comes as I am to them :)
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Thanks Igor, I'll be happy to look into your Ticket(s) as well as your your account history. :)

We're very nearly ready to roll out and final touches are being put on the network as we speak and I am sure that everyone will have an improved experience.
 
AfriFella said:
Thanks Igor, I'll be happy to look into your Ticket(s) as well as your your account history. :)

We're very nearly ready to roll out and final touches are being put on the network as we speak and I am sure that everyone will have an improved experience.
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TYVM - I would honestly appreciate any inputs/advice, because at the moment my internet is terrible during the times I do want to use it. I would also hate to move on to another ISP (again) and find that their promises are also not delivered on, merely to move back to the "devil I know" :p

In closing, please also understand that dealing with an intermittent service is frustrating, but having to deal with a customer support group that continually lay the blame everywhere else but with their own product (even when they KNOW there is a problem with their product) raises the frustration level a hundred fold :twisted:
 
Igor III said:
TYVM - I would honestly appreciate any inputs/advice, because at the moment my internet is terrible during the times I do want to use it. I would also hate to move on to another ISP (again) and find that their promises are also not delivered on, merely to move back to the "devil I know" :p

In closing, please also understand that dealing with an intermittent service is frustrating, but having to deal with a customer support group that continually lay the blame everywhere else but with their own product (even when they KNOW there is a problem with their product) raises the frustration level a hundred fold :twisted:
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You are quite right. :) I'm very happy to jump in and help where I can, if I can see any issues that might be related to something else besides our network I won't be scared to point it out either, because in a lot of cases there definitely are underlying issues besides the network - and the two combined can cause an absolutely horrible experience.
 
Enormously Frustrating, My Telkom line is down and it is nearly a week, having Afrihost manage the line no great help, this is just by the way, Really I am out, I have been patient, and really wanted it to work for\with Afrihost, but just not getting anything resembling good service and there are great deals out there. So come 25 October I am gone. Thanks Afrihost and good luck, will the last Afri person turn out the lights.
 
capetownspur said:
Enormously Frustrating, My Telkom line is down and it is nearly a week, having Afrihost manage the line no great help, this is just by the way, Really I am out, I have been patient, and really wanted it to work for\with Afrihost, but just not getting anything resembling good service and there are great deals out there. So come 25 October I am gone. Thanks Afrihost and good luck, will the last Afri person turn out the lights.
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Hi capetownspur. I'm sorry to hear about your line issues. :( I'll be happy to have a look at your account and chase up with Telkom. Please send me a PM with your details.
 
AfriFella said:
You are quite right. :) I'm very happy to jump in and help where I can, if I can see any issues that might be related to something else besides our network I won't be scared to point it out either, because in a lot of cases there definitely are underlying issues besides the network - and the two combined can cause an absolutely horrible experience.
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Just to give you a heads up - my connection via Afrigreen at the moment is pretty OK (not perfect ofc :p), much better than it has been at this time of the day for the past two weeks.

I am still looking forward to your inputs once you have done a review on my issue as discussed earlier :)

Eeeeeek, sorry, my bad ......... seems I got excited of nothing :(

The 5pm traffic is here and congestion is clearly forcing my ping to hit the 100MS mark on the local hops. Time to go afk for a while and maybe change to my WA account for gaming :wtf:
 
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Everything is perfect on the AG account, youtube has never been so perfect.

P2P is also very good.
 
Igor III said:
Just to give you a heads up - my connection via Afrigreen at the moment is pretty OK (not perfect ofc :p), much better than it has been at this time of the day for the past two weeks.

I am still looking forward to your inputs once you have done a review on my issue as discussed earlier :)

Eeeeeek, sorry, my bad ......... seems I got excited of nothing :(

The 5pm traffic is here and congestion is clearly forcing my ping to hit the 100MS mark on the local hops. Time to go afk for a while and maybe change to my WA account for gaming :wtf:
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Hmmm... I also got excited there for a sec! :( Would you mind posting a tracerult result?
 
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