Afrihost POC Network - Afrigreen Feedback

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By the time that happens everyone will be gone. It's been months already and nothing has changed, in fact it's even worse.
 
dj2381 said:
By the time that happens everyone will be gone. It's been months already and nothing has changed, in fact it's even worse.
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We know that Afrigreen, having come to the end of the POC phase, needs to be upgraded, which is not possible on the POC infrastructure. We need to cut over to the full production network, which is mostly ready except for a few key components that rely on external factors. Afrigreen has been performing exceptionally well for several weeks now, and poor performance is very recent issue. The cutover will happen within the month, as we have set a goal to have our entire production network moved over. Since we're already at the 7th, I'm sure you can imagine that it's going to mean that Afrigreen will need to be live and in full production phase very shortly to initiate the final transition phase.
 
This is like the 3rd time I'm having really really serious issues with Afrihost being a long time customer.
Every single time I just hang in there and hope for the best.
But this has been the worst by far.
Still no mail from Gian.
No solution in sight.
All this with your competitor launching a killer deal that's screaming for me to sign...
I really hope i don't regret being patient with you guys.
 
signeffex said:
This is like the 3rd time I'm having really really serious issues with Afrihost being a long time customer.
Every single time I just hang in there and hope for the best.
But this has been the worst by far.
Still no mail from Gian.
No solution in sight.
All this with your competitor launching a killer deal that's screaming for me to sign...
I really hope i don't regret being patient with you guys.
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Gian is definitely sending out a mail. It does sometimes take some time with bulk mailing, I know Gian also wants to ensure that he gives the most accurate info and deadlines.

I really appreciate all the patience you have shown, and I promise you won't have any regrets. I'm always a PM away if you need to chat about anything :)
 
Been fairly happy since the switch to Green. Didn't have to revert back to my backup ISP once :)

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AfriMan said:
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I think you're making a lot of very fast and loose statements about skill levels and the company going out of business, and that's really very unfair and not based on any kind of factual investigation. Not sure what your intention is, since you have already decided to leave. Maybe respect other's right to do the same :)
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I am a frustrated Afrihost customer and I am interested in what other X Afrihost customers have to say. I would like to know who they use now and who the South African ISPs are that provides consistent services to their customers.
 
jmacc said:
I am a frustrated Afrihost customer and I am interested in what other X Afrihost customers have to say. I would like to know who they use now and who the South African ISPs are that provides consistent services to their customers.
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That's definitely not the topic of this thread. While you are welcome to PM each other and start your own threads on those lines, we're here to specifically discuss feedback from users who are using AfriGreen, on the product specifically.

The mods have been very clear that threads need to stay on topic for the benefit of those who are here specifically for on-topic information.
 
AfriMan said:
That's definitely not the topic of this thread. While you are welcome to PM each other and start your own threads on those lines, we're here to specifically discuss feedback from users who are using AfriGreen, on the product specifically.

The mods have been very clear that threads need to stay on topic for the benefit of those who are here specifically for on-topic information.
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I can honestly not see how this is off topic. You were provided with feedback on the Afrigreen POC. Afrigreen is not functioning properly at the moment. The reasons provided by Afrihost representatives is that the POC was successful and it is out of capacity. The Afrigreen production network will be commissioned soon. This tells me the POC is pretty much done and dusted. The problem however is that Afrihost legacy does not work. Afrigreen does not work currently. There are two options - (1) Wait for the new network, continue to pay and tolerate the current horrific service. (2) Find alternatives. This is pretty much on topic!
 
jmacc said:
I can honestly not see how this is off topic. You were provided with feedback on the Afrigreen POC. Afrigreen is not functioning properly at the moment. The reasons provided by Afrihost representatives is that the POC was successful and it is out of capacity. The Afrigreen production network will be commissioned soon. This tells me the POC is pretty much done and dusted. The problem however is that Afrihost legacy does not work. Afrigreen does not work currently. There are two options - (1) Wait for the new network, continue to pay and tolerate the current horrific service. (2) Find alternatives. This is pretty much on topic!
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It is limited to feedback on the product, definitely not on topic. It's not nice to get mods involved, but since we started the thread for this specific reasons, I can say that the intention is purely to get feedback on what users on Afrigreen are experiencing, not for discussing other offers or for ex-clients to comment on services they no longer use. It's really not an issue to start another thread, so there is no real value to the thread to dilute the discussion with other topics.
 
...my 2c

It sounds like the reps only want positive feedback. Whenever someone gets really frustrated they are "off-topic"..."they should pm" etc etc

This is a public forum after all. ALL views and opinions should be allowed. For months LITERALLY the frustrated customers (and I was one of them) kept hearing "soon".

Network cut-over is now confirmed (by AH reps) to happen in the month of October. I really really hope (and I mean this) that the go-live for the new network goes as planned without any problems, and that everything that has been "promised" happens, without any further excuses or promises. Afrihost is an ISP and as a business when you put something in writing (I'll mention some stuff below) you better make damn sure that you deliver!

Just went onto Afrihost's site, and things I see on the first page:

ISP for 4 years in a row...
Rock solid network
No Risk
etc...

mmm, maybe there's another opportunity here :D:D

https://www.afrihost.com/site/page/60_day_complete_satisfaction_guarantee
"Double Money Back Guarantee"
"Try us out and if you decide to leave us within the first 60 days we'll pay DOUBLE your money back. No risk for you, All the risk for us

So with the current state of things...I say sign up for the most expensive product, prove it's horrible (with some speedtests and traceroutes, you know...the stuff AH loves to get) and double your money.

^^sorry just couldn't resist :)
 
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snippet from the money back guaranteed page:

If at any time in the first 60 days you feel that we did not live up to our promises and you choose to leave us, we'll pay you back DOUBLE what you've paid us on that package, up to the point that you cancel - no strings and no questions!

If I sign up and "I feel" it's not working, you have to pay me back double and you can't ask me why.

Don't be stupid now and threaten me with words like "fraud" etc.

Like I said in my original post I really hope things work out for you guys, but you have to look at the situation from the customer's point of view.

As for the bit about the money back guaranteed...well, you can see this as a bit of humor, or you can take this as an opportunity to go back to your management tree and report that some things should in the meantime be taken off the website.

Anyway, I posted my opinion (on this public forum) because for some time I too have felt that Afrihost has wronged me. I never got my Pure Internet Joy, so I feel it is well within my right to have my 2c. If this thread was on Afrihost's page, then I wouldn't have said anything. I'm not looking to have a fight with anyone but I will not back down when I see innocent people being strung along as they have.

You have a good day sir.
 
AfriMan said:
To contract in bad faith, with the intent to prejudice or potentially prejudice another party, is fraud
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TBH - this is how I feel about Afrihost atm ......... I contracted Afrihost to provide me with a service and fail to deliver. First the MTN network that I was on started to misbehave and resulted in me not being able to use the service I paid for. After a seriously long debate with AH ClientZone and providing proof that the problem is on AH's MTN Network, I got moved to the Afrigreen network with the following words: "You should have a better experience here, as our Afrigreen network is more stable at the moment". This move worked for approximately 3 weeks and I am back to the same problem - huge lag spikes to the extent that I cannot use the service I paid for (not even to mention "Pure Internet Joy").

I am pretty sure we both would agree that Afrihost was well aware that (a) their MTN Network sux and (b) the Afrigreen network is not that stable either, yet Afrihost is happy to collect my monthly subscriptions (is this not possibly fraud as well?).

The double whammy is of course the fact that Afrihost is normally quick to lay the blame for any internet issues to (a) a poor Telkom connection/exchange, etc, (b) problem is with the clients hardware, etc

You have seen my ping plotter tests and you are clearly aware of the uselessness of the service I am getting at the moment. The only comfort that is offered is - stick around, the new network MIGHT fix your problems.

What if it doesn't?

Will I be refunded in full for the past months of frustration waiting and hoping for a miracle?
 
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AfriMan said:
It is limited to feedback on the product, definitely not on topic. It's not nice to get mods involved, but since we started the thread for this specific reasons, I can say that the intention is purely to get feedback on what users on Afrigreen are experiencing, not for discussing other offers or for ex-clients to comment on services they no longer use. It's really not an issue to start another thread, so there is no real value to the thread to dilute the discussion with other topics.
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You've been given extensive feedback in this thread. People continue to do this. It is just a pity Afrihost takes our feedback and our money every month and they are still unable (after months) to deliver the advertised service. People come here out of pure frustration and desperation. I thought it would be appropriate to enlist the help of others so that we can do something about this ongoing spectacle. All we get is promises. If you want to get the mods involved - go right ahead. I wonder if you have any idea what you guys are busy doing to your own reputation. By the way, I have started another thread almost immediately after posting here because I somehow knew that this is something you would have a problem with. Fix your network man and stop threatening people!
 
Igor III said:
TBH - this is how I feel about Afrihost atm ......... I contracted Afrihost to provide me with a service and fail to deliver. First the MTN network that I was on started to misbehave and resulted in me not being able to use the service I paid for. After a seriously long debate with AH ClientZone and providing proof that the problem is on AH's MTN Network, I go moved to the Afrigreen network with the following words: "You should have a better experience here, as our Afrigreen network is more stable at the moment". This move worked for approximately 3 weeks and I am back to the same problem - huge lag spikes to the extent that I cannot use the service I paid for.

I am pretty sure we both would agree that Afrihost was well aware that (a) their MTN Network sux and (b) the Afrigreen network is not that stable either, yet Afrihost is happy to collect my monthly subscriptions (is this not possibly fraud as well?).

The double whammy is of course the fact that Afrihost is normally quick to lay the blame for any internet issues to (a) a poor Telkom connection/exchange, etc, (b) problem is with the clients hardware, etc

You have seen my ping plotter tests and you are clearly aware of the uselessness of the service I am getting at the moment. The only comfort that is offered is - stick around, the new network MIGHT fix your problems.

What if it doesn't?

Will I be refunded in full for the past months of frustration waiting an hoping for a miracle?
Click to expand...

I think we have always been open and honest to our client base and especially with the MTN network issue that we have been experiencing we have done our best to take all feedback into account and as a result endeavored to build this brand new Afrigreen network. :)

Of course exchange congestion and line related issues will always be a factor for many users experiencing problems and it is unrealistic that these issues would disappear when switching networks. We are always happy to help troubleshoot any and all elements that add to a poor experience.

As it stands now, the POC network is coming to an end and we are very nearly ready to roll out the network in full force and I am confident it will be an awesome experience for everybody! :)
 
Tried to play dota last night on afrigreen, awesome 2000ms pings 0% packet loss (Streaming though works 100%), Switch to Afrired 60ms pings 20% packet loss (streaming buffers)

So nothing work anymore as a complete package and afrigreen was so promising, Saying well it was POC we moved everyone there to test. But now we don't care till we eventually decide to roll out production. After this whole thing i will not be putting my time in to test afriblue -_- if i'm still on the network that is
 
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