Afrihost POC Network - Afrigreen Feedback

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Not cool to attack other members.
Let's keep things civil - everyone is welcome to post their feedback. Good or bad, let's just keep things civil please :)

Oh please, no one was attacked.

The way LaraC is shilling for Afrihost she should be getting a salary.
 
We're doing our best to provide he best possible experience to our clients now.
That experience can only improve going forward. Something we've stressed from the beginning of the POC setup.

i memory serves you were saying the same things about the old network and look where it got you
 
No offense but that doesn't help me right now when we are not being compensated and we have unusable internet

I do understand.
I can't pass compensation though, that's something that's up to management - and I'm sure they'll make a good decision around it. If you do want to log a dispute, you'll need to do so via our Accounts team.
 
I do understand.
I can't pass compensation though, that's something that's up to management - and I'm sure they'll make a good decision around it. If you do want to log a dispute, you'll need to do so via our Accounts team.

I did, they suggesting I email Gian remember, like that will do anything
 
Well Mr Afriguy it's now been 10 days or so that I've stayed on Afrigreen :)
General browsing has been better I must say, the 17:30 to 19:30 overload as was on the Afrihost.co.za is gone and quite a pleasure although I didn't mind as I avoided these times :)
However what I have noticed is that my p2p torrents have taken a nose dive on Afrigreen but we'll keep tabs on that lot.
Overall I'll accept Afrigreen for what it is but it's not as good as Afrihost.co.za was a year ago.
So instead of being a loyal Afrihost client, I will now be looking around.
 
Hi Afriguy,

Silent majority here: time's up.

Please can you outline your cancellation policy? i.e. If I cancel in October will I still be asked to pay in November?
 
Me again, just checking in, its like watching a tennis match, left .. right .. left ... right. Customers unhappy but still paying (and keeping you guys in a job) and AH reply, hang in there it will change soon (in the next 50 years) I jumped ship last month and cannot be happier now I have nothing to complain about, my torrents is flying, I spend my time now watching AH customers going through the same thing I did, I am saying again AH was a good ISp (before MTN), but now .. eich wena
 
Hi Afriguy,

Silent majority here: time's up.

Please can you outline your cancellation policy? i.e. If I cancel in October will I still be asked to pay in November?

As long as it's before the 25th, no.
You can also cancel now and change your mind later if they manage to get their network to work (POC will get IPC in cape town and the east).
 
Well Mr Afriguy it's now been 10 days or so that I've stayed on Afrigreen :)
General browsing has been better I must say, the 17:30 to 19:30 overload as was on the Afrihost.co.za is gone and quite a pleasure although I didn't mind as I avoided these times :)
However what I have noticed is that my p2p torrents have taken a nose dive on Afrigreen but we'll keep tabs on that lot.
Overall I'll accept Afrigreen for what it is but it's not as good as Afrihost.co.za was a year ago.
So instead of being a loyal Afrihost client, I will now be looking around.

Glad that Afrigreen seems to have worked out for you, mostly anyway.
Afrigreen has served it's purpose though - we're basing our new production network off of what was tested here. So you can look forward to some great things to come :)
 
Hi Afriguy,

Silent majority here: time's up.

Please can you outline your cancellation policy? i.e. If I cancel in October will I still be asked to pay in November?

Sorry to hear you're wanting to leave.
Not sure if you've been keeping up to date on the news around Afrigreen in general - but we're sending out comms within this week outlining a cut over to a new production network.

If you do still want to cancel, you need to do so before the 25th in order for it to take affect within the same month.
 
I'm out.
Can't deal with this Piece Of Crap network anymore.
Anyone who can recommend a decent isp where you get what you pay for please pm me.
Otherwise, good bye AH and good riddance.
 
As long as it's before the 25th, no.
You can also cancel now and change your mind later if they manage to get their network to work (POC will get IPC in cape town and the east).

Thank you.

Sorry to hear you're wanting to leave.
Not sure if you've been keeping up to date on the news around Afrigreen in general - but we're sending out comms within this week outlining a cut over to a new production network.

How would I go about "keeping up to date"?

Your network status page has not been updated since June. Every time I log a support request I am asked to switch from Green to Orange or back again. I can find no readily available information as to when the network will be fixed. (Do you know?) My patience is exhausted and it appears that the doubters were right about the MTN buy out.

I don't want to move but apart from "please be patient even longer" what choice does a client have?

Serious question.
 
Thank you.



How would I go about "keeping up to date"?

Your network status page has not been updated since June. Every time I log a support request I am asked to switch from Green to Orange or back again. I can find no readily available information as to when the network will be fixed. (Do you know?) My patience is exhausted and it appears that the doubters were right about the MTN buy out.

I don't want to move but apart from "please be patient even longer" what choice does a client have?

Serious question.

We're posting frequent updates here :)
Comms will be sent out within the week outlining more detail - the cut over should be done within the month of October.
 
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