Afrihost POC Network - Afrigreen Feedback

[LaraC]

Sorry but no - it doesn't look similar to his test on WA.
There was no packet loss on his WA test for one plus most readings on the WA were sub 200 ms.

Subtract 30ms from my time for routing via Johannesburg and they are. The packet loss is problematic and I did highlight it.

 

[LaraC]

Oops sorry, I am somehow not sure what you are saying.

Are you saying that similar to my afrigreen ping plotter account there is abnormal high latency when testing on IP 95.172.91.23 on your end as well (i.e. a latency issue on the afrigreen network)?

I am only showing test results to the FW EU server address to illustrate the problem I am having (this site shows it the best - ie highest latency). I can do a similar test to the EU Battlenet server whereby a test on WA account has much less latency than the Afihost/Afrigreen network.

I saying that my AfriGreen account performs almost the same as your WebAfrica account.

 

[AfriGuy]

Somehow ...... I do not agree with the feed back from the Afrihost network team and after reviewing the ping plotter tests I made a few minutes ago (one on the afrigreen network and the other on the WebAfrica network), I am sure that even you will agree that the performance I get on the Afrihost network is appalling. :twisted:

Question: As I have been having this issue for the past two weeks, is Afrihost looking into fixing it?

Very interesting results here.
Not seeing this on my tests or overall monitoring for Afrigreen - what's the experience like on your regular account or a backup ISP?

 

[AfriGuy]

Either way we need compensation. You cannot charge a customer for dysfunctional services or products.

I can't pass compensation, we've always given back to our clients wherever possible.
If you'd like to open a dispute around billing you'll need to chat to our Accounts team directly.

 

[AfriGuy]

Evening all

Just a reminder, we're moving over to a production based Afrigreen account within the month. Further comms will be sent out within the week surrounding the switch over and further migration details.

 

[LaraC]

Evening all

Just a reminder, we're moving over to a production based Afrigreen account within the month. Further comms will be sent out within the week surrounding the switch over and further migration details.

Hello, can't wait to see what difference the new network will make.

 

[AfriGuy]

Hello, can't wait to see what difference the new network will make.

It'll be like the top hits of Afrigreen

 

[Rickster]

Game latency is inconsistent on AG.

 

[Igor III]

Very interesting results here.
Not seeing this on my tests or overall monitoring for Afrigreen - what's the experience like on your regular account or a backup ISP?

?

Hang on, I think we have maybe cross wires here .......... I have been kinda answering the same questions a few times these last two days

So let me try and word it differently, or just maybe summarize my problem.

For approximately the past two weeks I have experienced sever lag spikes during peak times. This phenomenon appears on both my Afrihost accounts (I currently have a capped account with Afrihost on a 2MB Telkom ADSL line).

This implies that if I set my router to use the xxxx@afrihost.co.za account or the xxxx@afrigreen account, the result is similar - severe latency to the extent that online gaming is pure internet hell.

This problem applies to all the gaming servers I try to connect to - Forsaken World, Guild Wars 2 and Diablo III.

When I use my 1GB free WebAfrica account and connect to the abovementioned gaming sites (i.e. - Forsaken World, Guild Wars 2 and Diablo III), I find the ping rate to be "normal" for a PC situated in South Africa and connecting to a EU gaming server.

When performing trace tests via Ping Plotter, the results reflect what I experience ......... high latency on anyone of the Afrihost networks and "normal" latency on the WebAfrica network.

In my limited knowledge of how these things work, I believe the problem is with Afrihost and hence my question: Is Afrihost going to do something about it?

 

[jmacc]

I can't pass compensation, we've always given back to our clients wherever possible.
If you'd like to open a dispute around billing you'll need to chat to our Accounts team directly.

Do you consider giving clients additional bandwidth which they cannot use due to a broken network giving back?

 

[DonaldMickey]

?

Hang on, I think we have maybe cross wires here .......... I have been kinda answering the same questions a few times these last two days

So let me try and word it differently, or just maybe summarize my problem.

For approximately the past two weeks I have experienced sever lag spikes during peak times. This phenomenon appears on both my Afrihost accounts (I currently have a capped account with Afrihost on a 2MB Telkom ADSL line).

This implies that if I set my router to use the xxxx@afrihost.co.za account or the xxxx@afrigreen account, the result is similar - severe latency to the extent that online gaming is pure internet hell.

This problem applies to all the gaming servers I try to connect to - Forsaken World, Guild Wars 2 and Diablo III.

When I use my 1GB free WebAfrica account and connect to the abovementioned gaming sites (i.e. - Forsaken World, Guild Wars 2 and Diablo III), I find the ping rate to be "normal" for a PC situated in South Africa and connecting to a EU gaming server.

When performing trace tests via Ping Plotter, the results reflect what I experience ......... high latency on anyone of the Afrihost networks and "normal" latency on the WebAfrica network.

In my limited knowledge of how these things work, I believe the problem is with Afrihost and hence my question: Is Afrihost going to do something about it?

Yeah - promises of a brilliant new network. Sick of all the promises.

 

[DonaldMickey]

Do you consider giving clients additional bandwidth which they cannot use due to a broken network giving back?

At least you got something.
Business uncapped has gotten sweet nothing.

 

[Captain Beer]

P2P is ****ed on both networks this evening, I'm on a capped account. WebAfrica running at full speed.
The worst decision I ever made was handing my line over to AH to manage. The production based AfriGreen is going to suck just as bad, I guarantee it.

 

[Igor III]

Yeah - promises of a shiny new network. Sick of all the promises.

I kinda feel the same way, as logging my issue with ClientZone ended in the claim that the fault is with my Telkom line, Modem, PC, blablabla - where it clearly is not the case as I dont have the issue with the same equipment on a different ISP network.

The major dilemma here is - which ISP do one go to if you decide to jump this ship?

 

[DonaldMickey]

I kinda feel the same way, as logging my issue with ClientZone ended in the claim that the fault is with my Telkom line, Modem, PC, blablabla - where it clearly is not the case as I dont have the issue with the same equipment on a different ISP network.

The major dilemma here is - which ISP do one go to if you decide to jump this ship?

I really don't know.
Don't want to jump from the pan into the fire either.

 

[jmacc]

At least you got something.
Business uncapped has gotten sweet nothing.

Trust me it is the same as getting sweet nothing. This network is sick!

 

[Igor III]

I really don't know.
Don't want to jump from the pan into the fire either.

Yep, my thoughts too

It is just a little bit annoying to jump through all the hoops, do all the requested tests and then have your issue remain unattended to (or seemingly unattended).

And when I look at the other ISP/options out there, I am not sure which one is the lesser evil

In the end, it would appear that there are some issues with all of them and I suppose it is tough for an ISP to keep up with the data demands of their client base.

 

[AfriGuy]

?

Hang on, I think we have maybe cross wires here .......... I have been kinda answering the same questions a few times these last two days

So let me try and word it differently, or just maybe summarize my problem.

For approximately the past two weeks I have experienced sever lag spikes during peak times. This phenomenon appears on both my Afrihost accounts (I currently have a capped account with Afrihost on a 2MB Telkom ADSL line).

This implies that if I set my router to use the xxxx@afrihost.co.za account or the xxxx@afrigreen account, the result is similar - severe latency to the extent that online gaming is pure internet hell.

This problem applies to all the gaming servers I try to connect to - Forsaken World, Guild Wars 2 and Diablo III.

When I use my 1GB free WebAfrica account and connect to the abovementioned gaming sites (i.e. - Forsaken World, Guild Wars 2 and Diablo III), I find the ping rate to be "normal" for a PC situated in South Africa and connecting to a EU gaming server.

When performing trace tests via Ping Plotter, the results reflect what I experience ......... high latency on anyone of the Afrihost networks and "normal" latency on the WebAfrica network.

In my limited knowledge of how these things work, I believe the problem is with Afrihost and hence my question: Is Afrihost going to do something about it?

The same results over two separate IPCs may need a little more troubleshooting - do you have a backup ISP account you can test with?
Again, with the production network pushed out live we should see these issues firmly in the past.

 

[AfriGuy]

Do you consider giving clients additional bandwidth which they cannot use due to a broken network giving back?

There have been many occasions were Afrigreen has performed extremely well. It has't been doom and gloom from day 1.

 

[AfriGuy]

P2P is ****ed on both networks this evening, I'm on a capped account. WebAfrica running at full speed.
The worst decision I ever made was handing my line over to AH to manage. The production based AfriGreen is going to suck just as bad, I guarantee it.

Not necessarily no. I think you're making an assumption based on what Afrigreen is like now.
Afrigreen was setup as POC, not a replacement network. So we're taking the good out of Afrigreen and using that on production. I guess the proof is in the pudding.