Afrihost POC Network - Afrigreen Feedback

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jmacc said:
Thus far it appears that Afrihost in general was not setup as a "permanent solution". The only thing that is consistent is your billing.
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We've stressed the point that Afrigreen was a stepping stone to bigger things to come though - the production network is being setup to tackle these exact issues.
Afrigreen has served it's purpose though, and it's done it really well.
 
AfriGuy said:
Sorry, that is what I was referring to as a backup ISP.
I'm confident we'll see better results through the roll out of the production network.
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So what you saying is kinda the following: Sorry to hear about your problem, we cant help you at the moment, thank you for your payment this month and hang in there for another month or so, the "new network" might fix your problem.

Is my interpretation correct?
 
AfriGuy said:
We've stressed the point that Afrigreen was a stepping stone to bigger things to come though - the production network is being setup to tackle these exact issues.
Afrigreen has served it's purpose though, and it's done it really well.
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Really, where does that leave your customers that have dysfunctional internet right now?
 
jmacc said:
Really, where does that leave your customers that have dysfunctional internet right now?
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In s*** street. But yeah we must maar just keep on paying.
I really am getting tired of this.
We also hear how great things are going to be but we don't actually quite get there. And if we do, it doesn't last.
 
AfriGuy said:
We've stressed the point that Afrigreen was a stepping stone to bigger things to come though - the production network is being setup to tackle these exact issues.
Afrigreen has served it's purpose though, and it's done it really well.
Click to expand...

Are we going to be crap out of luck again when the "new" AH finally launches and then we have to wait for AfriBlue to get that working ...


Seriously, your network status has been orange for so long I don't even think that it changes colour. In my opinion it should be red ...

AH should be taken to court for service delivery failures
 
DonaldMickey said:
In s*** street. But yeah we must maar just keep on paying.
I really am getting tired of this.
We also hear how great things are going to be but we don't actually quite get there. And if we do, it doesn't last.
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It lasts, at least it does for me.
 
The only thing that will shake Afrihost to the core and wake them up is if customers start demanding refunds. Trust me money talks.
 
LaraC said:
It lasts, at least it does for me.
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Yeah - we hear every day how great it is for you. But yours seems to be the exception - an anomaly, if you will.
And while I am happy fot you that you are getting good service - I don't really care.
I am not getting the service I am paying for and therefore I have a problem.
 
LaraC said:
It lasts, at least it does for me.
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We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost? I'm only half joking.

It's absolute crap again tonight. So glad I'm out at the end of this month.
 
Igor III said:
So what you saying is kinda the following: Sorry to hear about your problem, we cant help you at the moment, thank you for your payment this month and hang in there for another month or so, the "new network" might fix your problem.

Is my interpretation correct?
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Yes.
Afrigreen has been setup for this exact reason - to tackle the current issues being seen and fix them.
 
jmacc said:
Really, where does that leave your customers that have dysfunctional internet right now?
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We're doing our best to provide he best possible experience to our clients now.
That experience can only improve going forward. Something we've stressed from the beginning of the POC setup.
 
Emissary_Of_Pain said:
Are we going to be crap out of luck again when the "new" AH finally launches and then we have to wait for AfriBlue to get that working ...


Seriously, your network status has been orange for so long I don't even think that it changes colour. In my opinion it should be red ...

AH should be taken to court for service delivery failures
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It's been orange, yes.
But as mentioned many times before - Afrigreen was here to test what is going to be implemented. So we're on the road to recovery here.
 
KillerBOB said:
We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost? I'm only half joking.

It's absolute crap again tonight. So glad I'm out at the end of this month.
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Not cool to attack other members.
Let's keep things civil - everyone is welcome to post their feedback. Good or bad, let's just keep things civil please :)
 
DonaldMickey said:
Yeah - we hear every day how great it is for you. But yours seems to be the exception - an anomaly, if you will.
And while I am happy fot you that you are getting good service - I don't really care.
I am not getting the service I am paying for and therefore I have a problem.
Click to expand...

KillerBOB said:
We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost? I'm only half joking.

It's absolute crap again tonight. So glad I'm out at the end of this month.
Click to expand...

DonaldMickey said:
Well said.
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Is the thread reserved for complaints?

Just to rub it in more, streaming is awesome as well. :p

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