Afrihost POC Network - Afrigreen Feedback

[jmacc]

The only thing that will shake Afrihost to the core and wake them up is if customers start demanding refunds. Trust me money talks.

 

[DonaldMickey]

It lasts, at least it does for me.

Yeah - we hear every day how great it is for you. But yours seems to be the exception - an anomaly, if you will.
And while I am happy fot you that you are getting good service - I don't really care.
I am not getting the service I am paying for and therefore I have a problem.

 

[KillerBOB]

It lasts, at least it does for me.

We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost? I'm only half joking.

It's absolute crap again tonight. So glad I'm out at the end of this month.

 

[DonaldMickey]

We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost?

Well said.

 

[AfriGuy]

So what you saying is kinda the following: Sorry to hear about your problem, we cant help you at the moment, thank you for your payment this month and hang in there for another month or so, the "new network" might fix your problem.

Is my interpretation correct?

Yes.
Afrigreen has been setup for this exact reason - to tackle the current issues being seen and fix them.

 

[Emissary_Of_Pain]

streaming dead for me now on red and green ...

WTF

 

[AfriGuy]

Really, where does that leave your customers that have dysfunctional internet right now?

We're doing our best to provide he best possible experience to our clients now.
That experience can only improve going forward. Something we've stressed from the beginning of the POC setup.

 

[AfriGuy]

Are we going to be crap out of luck again when the "new" AH finally launches and then we have to wait for AfriBlue to get that working ...


Seriously, your network status has been orange for so long I don't even think that it changes colour. In my opinion it should be red ...

AH should be taken to court for service delivery failures

It's been orange, yes.
But as mentioned many times before - Afrigreen was here to test what is going to be implemented. So we're on the road to recovery here.

 

[AfriGuy]

We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost? I'm only half joking.

It's absolute crap again tonight. So glad I'm out at the end of this month.

Not cool to attack other members.
Let's keep things civil - everyone is welcome to post their feedback. Good or bad, let's just keep things civil please

 

[DonaldMickey]

Attack? No one was attacked. And no one was being un-civil.

 

[LaraC]

Yeah - we hear every day how great it is for you. But yours seems to be the exception - an anomaly, if you will.
And while I am happy fot you that you are getting good service - I don't really care.
I am not getting the service I am paying for and therefore I have a problem.

We know, coz you keep telling us. Over and over and over again. Don't you have better things to do than PR for Afrihost? I'm only half joking.

It's absolute crap again tonight. So glad I'm out at the end of this month.

Well said.

Is the thread reserved for complaints?

Just to rub it in more, streaming is awesome as well.

 

[DonaldMickey]

Is the thread reserved for complaints?

Just to rub it in more, streaming is awesome as well.

View attachment 303180

And this is exactly why I said what I did.

 

[Emissary_Of_Pain]

It's been orange, yes.
But as mentioned many times before - Afrigreen was here to test what is going to be implemented. So we're on the road to recovery here.

No offense but that doesn't help me right now when we are not being compensated and we have unusable internet

 

[LaraC]

And this is exactly why I said what I did.

Sorry, I'll stop posting.

 

[electrofreeze]

as usual like clockwork 6pm and the internet is down the crapper

 

[KillerBOB]

Not cool to attack other members.
Let's keep things civil - everyone is welcome to post their feedback. Good or bad, let's just keep things civil please

Oh please, no one was attacked.

The way LaraC is shilling for Afrihost she should be getting a salary.

 

[electrofreeze]

We're doing our best to provide he best possible experience to our clients now.
That experience can only improve going forward. Something we've stressed from the beginning of the POC setup.

i memory serves you were saying the same things about the old network and look where it got you

 

[AfriGuy]

No offense but that doesn't help me right now when we are not being compensated and we have unusable internet

I do understand.
I can't pass compensation though, that's something that's up to management - and I'm sure they'll make a good decision around it. If you do want to log a dispute, you'll need to do so via our Accounts team.

 

[Emissary_Of_Pain]

Oh please, no one was attacked.

The way LaraC is shilling for Afrihost she should be getting a salary.

Thought I was the only 1 feeling like something is odd with her postings

 

[Emissary_Of_Pain]

I do understand.
I can't pass compensation though, that's something that's up to management - and I'm sure they'll make a good decision around it. If you do want to log a dispute, you'll need to do so via our Accounts team.

I did, they suggesting I email Gian remember, like that will do anything