Afrihost price increases announced

Mike43110 said:
Honestly, I just hope that the price increases allow for more support workers. I have a sneaky suspicion after noting how long it has been taking me to get through to them that they are understaffed still in that area.
That and ensuring that the quality doesn't drop like when IPC capacity has ran out a few times before - if this allows for a better buffer to make preemptive instead of reactive (seemingly) changes. Then the increases will be well worth it. I think though it would be useful to have been more detailed in what the increases would go towards (to some extent) like simply saying "we have noted that x is an issue and problems with y can have more investment now such that these issues aren't likely to occur again."
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We are definitely being more proactive since we started running our own independant network. Previously we had to go through a lot of procedures to upgrade capacity with our various upstream providers, but now we simply make the decision and upgrade, most of the time well before our clients ever notice that there was an issue in the first place. We've actually done multiple upgrades across the board in the last year, but I would be suprised if anyone notices :)

We're definitely investing heavily in staff and training. That's our first priority always.
 
Dan C said:
R10 , R20 is not much. But it's the principle behind it all.

Fairly stupid to add R10 to a R29 package (assuming mobile included) that's almost 30% more.
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I think if you look at it the other way, as some suggested, which is a percentage increase across the board, it would then be a hefty increase for every day people on their connectivity, mobile data, etc, which would also probably make our pricing very uncompetitive.

From our perspective, it might look big in percentage, but it's a small rand value increase on an already well priced product, while the majority of people spending about one or two thousand on broadband are not going to see a wallet-breaking increase.
 
Syco said:
Most of you whiners expect an annual salary increase of at least 5% but can you honestly say that you work any harder.
Afrihost. like any other company has the pressure of increased costs and has to recoup them in order to stay in business. The pending increases are minimal and I don't mind paying but do wish that they would give better client service - particularly to people who have stuck with them over many years, through thick and thin.
I don't know how many users Afrihost has but lets take a guess at 200,000XR10 = R2,000,000. A tidy extra amount every month which we have to believe/hope will go towards improving the service.
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It's absolutely our priority and intention to invest heavily in staff and service. Our clients must always have the best experience from ease of sign-up, from using the product and getting assistance when things go wrong or when you have a query. We look at that customer journey constantly to see where we can improve and invest wherever we can to make that experience as seamless and awesome as possible.
 
AfriMan said:
I totally understand, and that's why we wanted to give everyone a full month to weigh up their options (just the right thing to do). I do believe we still offer the best value and the best experience with our service and ClientZone, but please make up your own mind - I believe you'll see we're still the best option for you :)

While data may increase, certain products won't be affected and I believe Mobile Voice will not change.
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Cool! Thanks for the heads up?
 
AfriMan said:
I think if you look at it the other way, as some suggested, which is a percentage increase across the board, it would then be a hefty increase for every day people on their connectivity, mobile data, etc, which would also probably make our pricing very uncompetitive.

From our perspective, it might look big in percentage, but it's a small rand value increase on an already well priced product, while the majority of people spending about one or two thousand on broadband are not going to see a wallet-breaking increase.
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Your mobile product is overpriced. I just bought a Telkom (which roam on the MTN network) 10 gig anytime and 10 gig after hours for R249 and then added 500gig afterhours for R50 .... see if you can beat that !
 
Dan C said:
Your mobile product is overpriced. I just bought a Telkom (which roam on the MTN network) 10 gig anytime and 10 gig after hours for R249 and then added 500gig for R50 .... see if you can beat that !
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We are limited as we can't (yet) provide airtime on our own network. So we discount data heavily but we resell airtime as is. We're looking at ways to get around this. However, I still think it's a great product and offers great value. If I look at what I was spending on prepaid compared to my R199 package now, I save a heap (without having to sign a 24 month contract).
 
AfriMan said:
We are limited as we can't (yet) provide airtime on our own network. So we discount data heavily but we resell airtime as is. We're looking at ways to get around this. However, I still think it's a great product and offers great value. If I look at what I was spending on prepaid compared to my R199 package now, I save a heap (without having to sign a 24 month contract).
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I'm on prepaid ;) plus I get LTE on Telkom and even after requesting to get my Afrihost MTN sim LTE activated nothing happened. Still on 3G ...
 
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Dan C said:
I'm on prepaid ;) plus I get LTE on Telkom and even after requesting to get my Afrihost MTN sim LTE activated nothing happened. Still on 3G ...
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That's very weird. MTN's LTE is rated the best right now (if I'm not mistaken) so it would be great to get you on that experience.

Drop me a PM and let's see if we can get that sorted out for you :(
 
AfriMan said:
Yes, as far as I know, it would be one increase for the package (depending on the package price) and another increase of R10 for Afrihost Plus.
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Hmmm ... so I have an ADSL data package under R199, add R10, then Afrihost Plus, add another R10 and then a mobile data package, another R10... so my increase on this one account is R30 a month.

Not cool.

I will be looking at alternatives now.
 
i.got~issues said:
Hmmm ... so I have an ADSL data package under R199, add R10, then Afrihost Plus, add another R10 and then a mobile data package, another R10... so my increase on this one account is R30 a month.

Not cool.

I will be looking at alternatives now.
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Sorry you feel that way. I personally feel that across that many products it's a relatively small increase, but everyone's situation is different. I still believe you will get excellent value, but let me know what you decide :)
 
Im not happy with the increase, but will also not be jumping ship! I love my current setup and will pay the extra 30bucks
 
AfriMan said:
That's very weird. MTN's LTE is rated the best right now (if I'm not mistaken) so it would be great to get you on that experience.

Drop me a PM and let's see if we can get that sorted out for you :(
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I am on MTN (contract) and on your network ... as well as Telkom roaming. Don't you guys read before responding ?

Anyhow PM sent.. with reference to previous "demand" :D
 
Dan C said:
I am on MTN (contract) and on your network ... as well as Telkom roaming. Don't you guys read before responding ?

Anyhow PM sent.. with reference to previous "demand" :D
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Definitely read what you said. I thought you said you were on our MTN APN but not getting LTE :(

Will check your PM and get the right info.
 
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