Afrihost - Pure Fibre Feedback Thread Part 2

[iamkiko]

I am so done with Frogfoot, it’s so tiring having to go through this on a weekly basis

 

[AfriNatic]

*New Outage*

*Outage Title:* Outage | CPT | Regional | Subset | Down
*Outage Ref(solid):* FRG4827266
*Impact Start Time:* 2024-04-15 18:19:00
*Impact:* Hard Down

*Outage Update:*
*2021-04-15*
-- Logged to Tier 3 for investigations

Outage Update

Outage Title: Outage | CPT | Regional | Subset | Down
Outage Ref(solid): FRG4827266
Impact Start Time: 2024-04-15 18:19:00
Impact: Hard Down

Outage Update:
2021-04-15
-- Logged to Tier 3 for investigations
-- Tier 3 and Core teams are actively engaged in a thorough investigation to identify the root cause of the issue

 

[ctriaan]

@Afrigirl , @AfriGuy I'm moving to an estate that only has Fibregeeks as FNO.

Any chance you can run on their network?

 

[Despaireon]

@Afrigirl , @AfriGuy I'm moving to an estate that only has Fibregeeks as FNO.

Any chance you can run on their network?

Goodness I'm trying to find out more about them but their website only decides when to work

 

[Afrigirl]

Suspected Openserve outage in KZN. We are busy investigating.

 

[Razotter]

Suspected Openserve outage in KZN. We are busy investigating.

We are still out, any feedback?

 

[Afrigirl]

We are still out, any feedback?

We do not have feedback yet.

 

[ronnie_94]

We do not have feedback yet.

I am back on

 

[Afrigirl]

I am back on

@AfriNatic just confirmed now, services have been restored.

 

[iamkiko]

Frogfoot down again, 3 nights consecutively.

Any advice on how/where I can follow up?

Edit; emailing them as their twitter account doesn’t allow messages.

 

[OryxGazella]

frogfoot CPT / Somerset West packet loss as a function of time:

I must be in the "1% of customers experiencing issues"

 

[Scooby_Doo]

Frogfoot is down in the Capes, might be an in office day

 

[AfriNatic]

Frogfoot is down in the Capes, might be an in office day

We are troubleshooting with Frogfoot engineers. The impact has been mitigated. We are doing checks to see if there is any more impact.

Currently our DHCP server is being hit with very high broadcast traffic so it will take a few minutes to recover.

 

[grant_cpt]

Currently our DHCP server is being hit with very high broadcast traffic so it will take a few minutes to recover.

Is there anything that Frogfoot CAN do and not fuuk up they really seem to be having zero skills in running an FNO with all the damn issues going on and on

 

[Scooby_Doo]

Is there anything that Frogfoot CAN do and not fuuk up they really seem to be having zero skills in running an FNO with all the damn issues going on and on

I know in office days are hard but give it a chance.

 

[grant_cpt]

I know in office days are hard but give it a chance.

Oh I'm 100% remote, me going into the office will be an ~13 hour flight. Luckily my line is up and running, and I got 16 hours left on my current DHCP lease

 

[grant_cpt]

@AfriNatic Are you guys having any issues on Openserve atm? Another line on my account (Openserve) has gone down as well now

 

[Afrigirl]

@AfriNatic Are you guys having any issues on Openserve atm? Another line on my account (Openserve) has gone down as well now

Hi.
An outage has been confirmed; clients in George, Mossel Bay, and Knysna will be affected.

 

[SilverCode]

frogfoot CPT / Somerset West packet loss as a function of time:

I must be in the "1% of customers experiencing issues"

View attachment 1693051

I guess I'm in the 1% as well then

 

[SilverCode]

My FrogFoot connection is a joke. I'm constantly having complete drop outs on the fibre line. Lights remain green on CPE but I lose all connectivity. I complained about it before in this thread and something was changed (something to do with the vlan) and it briefly resolved the issue, but it has been slowly coming back. Others in our complex are also constantly complaining about issues with their FrogFoot connections.

This is the last 7 days of packet loss. Every little spike is actually 100% loss of connectivity, but is only shown as a smaller spike because the % packet loss is averaged over a longer period.