Afrihost - Pure Fibre Feedback Thread Part 2

Afrigirl said:
There was a big dip for DBN and JHB Transit at around 22:30 last night. It does look a lot better now. Openserve transit and issues in CPT seem to have resolved now.
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Would you say the packet loss is to be expected for the time being?

Seeing the latency is pretty high for George <> CPT (normally around ~19ms or so)

1778654676992.png
 
Hi @Afrigirl. Hope that you are doing well. can you please check the status of the frogfoot outage in Springfield if service has been fully restored. Also, could you please advise if that increased latency and packet loss on the international line impacts everyone or just specific people?
 
moedawood said:
Hi @Afrigirl. Hope that you are doing well. can you please check the status of the frogfoot outage in Springfield if service has been fully restored. Also, could you please advise if that increased latency and packet loss on the international line impacts everyone or just specific people?
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Hi.

Frogfoot confirmed the resolution of the outage.

*Outage Resolved*

*Outage Title:* Outage | DBN | Springfield | Node | Down
*Details:* Node
*Outage Ref(solid):* FRG13100338
*Impact Start Time:* 2026-05-13 13:45:00
*Impact Stop Time:* 2026-05-14 02:00:00
*Impact:* Hard Down

*Final Update: The outage has been successfully resolved, and all affected services have been fully restored. We sincerely apologize for any inconvenience this interruption may have caused and appreciate your patience while our teams worked to restore services.*

*Outage History:*
*2026-05-13*
-- 14:22 -- Our initial checks have been completed, and a fault has been logged with our Frogfoot Maintenance teams to investigate the incident on site.
-- 16:42 -- The node has been partially restored, and we are currently working to restore full connectivity as soon as possible. Further updates will follow as our fibre service provider continues with the restoration.
 
moedawood said:
Hi @Afrigirl. Hope that you are doing well. can you please check the status of the frogfoot outage in Springfield if service has been fully restored. Also, could you please advise if that increased latency and packet loss on the international line impacts everyone or just specific
Click to expand...
The issue on international services was affecting all regions. Are you still seeing increased latency?
 
I restarted my ONT and router. Still not getting full speeds. Please help. My downloads for work is also extremely slow. IMG_7091.jpeg
 
Afrigirl said:
How is the connection now?
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No packet loss, but getting high ping variance from hop 2 onwards... Usually 3ms like it should be then after a few seconds spikes to 200ms then back down. Not sure what that's about.

EDIT: BTW this weird path is due to using Mullvad DNS. Even with it off, and using Afrihost's DNS, pings are still high on hop 2 onwards.

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@ Afrigirl
Hi Afrihost team,


I run several services on my home network behind your fibre line, and I've noticed that my IPv6 prefix changes on every DHCPv6 renewal — and that return routing to the previous prefix stops working within minutes of the new one being issued, rather than honoring the valid-lifetime in the Router Advertisements. (Why?)


Three questions:


  1. Do you offer a static (persistent) IPv6 prefix delegation option, either on my current plan or via an upgrade?
  2. Is the immediate termination of routing on previous prefixes intentional, or is there a longer grace period available?
  3. If static IPv6 isn't offered on current plans, is a public IP available so it remains persistent?

Background: I'm running a Cudy WR11000 router with standard DHCPv6-PD requesting a /48 or /56. Running on Vuma Aerial backbone


Thanks!
 
Morning. Internet down in Wilro Park, Roodepoort. Vuma. Nothing on status. Anyone else?
 
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