Afrihost - Pure Fibre Feedback Thread Part 2

[Convex]

hi

Hi.

When was the last spike experienced? Was it over wifi?

Hi

Yes over wifi, ive only ever used wifi, dont have an Ethernet cable.There were no issues yesterday though, Last spike was 11pm ish on Saturday.

 

[moms]

Is there any issues with afrihost as my connection seems slow and cloudflare websites are not opening

 

[Afrigirl]

Is there any issues with afrihost as my connection seems slow and cloudflare websites are not opening

No issues on Openserve.
Please see https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

 

[moms]

No issues on Openserve.
Please see https://www.cloudflarestatus.com/incidents/dk2obcyw2aew

I keep getting timeouts to a international websites is there any issues ?

 

[MakoPC]

Internet down, res flashing on LOS
PE on MFN

Came back on

 

[Afrigirl]

I keep getting timeouts to a international websites is there any issues ?

Hi.

Can you ping the affected site?

 

[moms]

Hi.

Can you ping the affected site?

It all seems be back to normal now

 

[RedDevil7108]

Hi @Afrigirl @AfriNatic ,

Have sent a DM, but please look into the several disconnections experienced from 03h26 this morning and still continuing to be connecting and disconnecting

Thanks,

 

[Naks]

Anyone else seeing YT previews not loading on Whatsapp? Works fine on mobile data, but not on fibre connection.

Switched from the A DNS as well, no change.

 

[Afrigirl]

Anyone else seeing YT previews not loading on Whatsapp? Works fine on mobile data, but not on fibre connection.

Switched from the A DNS as well, no change.

Hi.

Still experiencing an issue?

 

[Naks]

Hi.
Still experiencing an issue?

yep

 

[Afrigirl]

yep

Please drop me a DM with your account details.

 

[RogueTr00per]

Apparently my line speed has been upgraded to 50/25 Mbps, when I asked the support team on WhatsApp whether I need to reboot my router, they said, "power it off for about 15minutes then you should be good to go".

This did not work, so I Googled the issue and the advice returned says I need to shut down the ONT as well. Why does Afrihost support on WhatsApp so often give the wrong advice?

 

[RogueTr00per]

Hi @Afrigirl, @AfriNatic, how do I get my router to recognize the new line speed?

Shutting down my ONT and router for fifteen minutes as well did not work.

 

[wingnut771]

Hi @Afrigirl, @AfriNatic, how do I get my router to recognize the new line speed?

Shutting down my ONT and router for fifteen minutes as well did not work.

I've never had to do anything in the past.

 

[Afrigirl]

Hi @Afrigirl, @AfriNatic, how do I get my router to recognize the new line speed?

Shutting down my ONT and router for fifteen minutes as well did not work.

Hi.

I have logged a reprovisioning request with ThinkSpeed. CCC95067

 

[Afrigirl]

@RogueTr00per Please test directly to the ONT and share the results.

 

[RogueTr00per]

@RogueTr00per Please test directly to the ONT and share the results.

Thanks, I will have to do it after hours when I am not using the connection for work.

Would a shutdown and startup of the ONT not get it to sync at the new speed?

What must I run when connected to the ONT directly?

 

[Afrigirl]

Thanks, I will have to do it after hours when I am not using the connection for work.

Would a shutdown and startup of the ONT not get it to sync at the new speed?

What must I run when connected to the ONT directly?

I am requesting that tests be run directly via the ONT, in case it hasn't been fixed, so that I can escalate it with ThinkSpeed.

 

[Bucks_Fizz]

Hi. Outage in Wilro Park, Roodepoort. Vuma. Anyone else?