Afrihost - Pure Fibre Feedback Thread

[Azg]

I signed up with Afrihost (200/200) but have never had any internet despite them already billing me for the month (since 13 July).

On the support tickets one agent says I should choose PPPoE and enter a username and password. The next agent says choose Dynamic IP. Still no internet. I also notice that the support tickets are closed without resolving the issue. Not too sure what to do next.

 

[Pho3nix]

I signed up with Afrihost (200/200) but have never had any internet despite them already billing me for the month (since 13 July).

On the support tickets one agent says I should choose PPPoE and enter a username and password. The next agent says choose Dynamic IP. Still no internet. I also notice that the support tickets are closed without resolving the issue. Not too sure what to do next.

Message @AfriNatic

You on Openserve or Vuma?

 

[Azg]

Message @AfriNatic

You on Openserve or Vuma?

Thanks. Will give that a try.

I am on Route Networks (I think they have exclusive rights to provide the fibre in the complex)

 

[wingnut771]

I signed up with Afrihost (200/200) but have never had any internet despite them already billing me for the month (since 13 July).

On the support tickets one agent says I should choose PPPoE and enter a username and password. The next agent says choose Dynamic IP. Still no internet. I also notice that the support tickets are closed without resolving the issue. Not too sure what to do next.

Wait for @AfriNatic

edit: pm him your clientzone email address and a short story of your issue.

 

[wingnut771]

@Azg, see edit above.

 

[KillerOnDrugX]

International is unstable and high latency. Local is fine though

 

[ronnie_94]

International is unstable and high latency. Local is fine though
View attachment 1348246

Having issues on apex legends as well @AfriNatic

 

[lilggg]

Thank god i'm not the only one

 

[AfriNatic]

Thanks. Will give that a try.

I am on Route Networks (I think they have exclusive rights to provide the fibre in the complex)

Hi,

Sorry for the issues experienced.

We are aware of an issue on Route Networks with the Heritage park OLT that is not able to do DHCP correctly. We receive DHCP offers from clients and send a lease but the responses are going missing so client's router are stuck continuously asking for a DHCP lease.

We are working with Route Networks on the issue.

 

[AfriNatic]

International is unstable and high latency. Local is fine though
View attachment 1348246

Having issues on apex legends as well @AfriNatic

Thank god i'm not the only one

We are investigating degraded international speed and packet loss.

 

[vavyn]

Yup experiencing the same thing

 

[Mr Smooth]

@AfriNatic
I've been down for the last 4 hours on Openserve. Any idea what's the issue?

 

[K T]

Vumatel in East London is poked. That's after a 4 minute power cycle of my ONT and router.

 

[Azg]

Hi,

Sorry for the issues experienced.

We are aware of an issue on Route Networks with the Heritage park OLT that is not able to do DHCP correctly. We receive DHCP offers from clients and send a lease but the responses are going missing so client's router are stuck continuously asking for a DHCP lease.

We are working with Route Networks on the issue.

Thanks a lot for the assistance. Your settings resolved my issues and now I am connected.

 

[AfriNatic]

@AfriNatic
I've been down for the last 4 hours on Openserve. Any idea what's the issue?

Responded to your pm.

Sorry for the late reply.

 

[AfriNatic]

Vumatel in East London is poked. That's after a 4 minute power cycle of my ONT and router.

View attachment 1348450

Hi,

Can you send me a pm with your email. Looks like NLD issues but don't see a notice from Vumatel yet on the issue.

 

[K T]

Hi,

Can you send me a pm with your email. Looks like NLD issues but don't see a notice from Vumatel yet on the issue.

Sent a while ago. Any findings?

 

[AfriNatic]

Sent a while ago. Any findings?

I replied now.

Sorry for the late reply. There are a lot of queries I'm assisting with.

 

[lilggg]

Is this still an issue? I'm still getting packet loss and ping spikes, impossible for gaming

 

[ronnie_94]

Is this still an issue? I'm still getting packet loss and ping spikes, impossible for gaming

not having issues today on apex, warp vpn helped me when it was an issue although.