Afrihost Pure Fibre Issues

[KadeS]

Soooo I have a 100Down pure fibre line and I’ve had it for a week, now all of a sudden I’m getting 10Down speeds.

 

[AfriNatic]

Hey,

Drop me a pm with your clientzone email.

 

[EchoZA]

Your not the only one, have a look at mine...

 

[AfriNatic]

Your not the only one, have a look at mine...

View attachment 944122

Good Morning,

I would like to assist.

When did this issue start and who is the Fibre network operator?

 

[EchoZA]

Issue started when I was "upgraded" to the 200/200 special, the FNO is Vumatel.

 

[EchoZA]

Single point test, local speeds.


Single point test, international speeds.

 

[AfriNatic]

View attachment 945498
Single point test, local speeds.

View attachment 945500
Single point test, international speeds.

Can you send me you clientzone email for me to investigate.

 

[Aquadyne]

Fiber has been down since Friday evening.

Reported on Saturday morning - was told it was a general area outage and cannot get my own reference number.

I advised then that it is not showing up on the Network outages page and it should be corrected as it is a general area outage.

Went away for weekend and came back Sunday evening - still down.

Reported it again - it is still not on the Network notices page as a general area outage.

Was given a reference number today though.

So, Fiber down for 3 days - general area outage - yet no notification in the network notification page.

That is not good enough.

I have confirmed that it is in fact a General Area Outage.
Was advised that Openserve does not work over weekends to fix problems.

Openserve / Afrihost 200M Down/ 100M Up
Area: Sunset Beach, Cape Town.

Keep power-cycling the ONT every few hours hoping for a change. Alas it remains Pure Internet Folly.

 

[Aquadyne]

Posted in wrong thread...

 

[Lord of the Storm]

I have heard good reviews from my friends who are using Afrihost. I just want to find out what should I do after my Telkom Fibre contract is ending 20 December 2020. How long will it take to activate Afrihost after they release the Fibre Line to Afrihost?
Question 2 What is your opinion on keeping the current modem Telkom Fibre gave me when signing up 18 Months ago? Question 3 I am currently using a 20mbs dwld and 2mbs upload at Telkom. Streaming Netflix and Showmax and Youtube is great, but DSTV go streaming is a nightmare with many pauses and refreshing involved. Please give me your advice soonest.

 

[AfriNatic]

I have heard good reviews from my friends who are using Afrihost. I just want to find out what should I do after my Telkom Fibre contract is ending 20 December 2020. How long will it take to activate Afrihost after they release the Fibre Line to Afrihost?
Question 2 What is your opinion on keeping the current modem Telkom Fibre gave me when signing up 18 Months ago? Question 3 I am currently using a 20mbs dwld and 2mbs upload at Telkom. Streaming Netflix and Showmax and Youtube is great, but DSTV go streaming is a nightmare with many pauses and refreshing involved. Please give me your advice soonest.

Thank you for getting in touch with me via pm I hope I answered all the questions you had.