Afrihost Pure Fibre Issues

KadeS

Member
Joined
Oct 21, 2019
Messages
15
Soooo I have a 100Down pure fibre line and I’ve had it for a week, now all of a sudden I’m getting 10Down speeds.
 

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EchoZA

Expert Member
Joined
May 26, 2005
Messages
4,390
Issue started when I was "upgraded" to the 200/200 special, the FNO is Vumatel.
 

EchoZA

Expert Member
Joined
May 26, 2005
Messages
4,390
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Single point test, local speeds.

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Single point test, international speeds.
 

Aquadyne

Expert Member
Joined
May 30, 2009
Messages
1,487
Fiber has been down since Friday evening.

Reported on Saturday morning - was told it was a general area outage and cannot get my own reference number.

I advised then that it is not showing up on the Network outages page and it should be corrected as it is a general area outage.

Went away for weekend and came back Sunday evening - still down.

Reported it again - it is still not on the Network notices page as a general area outage.

Was given a reference number today though.

So, Fiber down for 3 days - general area outage - yet no notification in the network notification page.

That is not good enough.

I have confirmed that it is in fact a General Area Outage.
Was advised that Openserve does not work over weekends to fix problems.

Openserve / Afrihost 200M Down/ 100M Up
Area: Sunset Beach, Cape Town.

Keep power-cycling the ONT every few hours hoping for a change. Alas it remains Pure Internet Folly.
 

Lord of the Storm

Active Member
Joined
Feb 4, 2008
Messages
92
I have heard good reviews from my friends who are using Afrihost. I just want to find out what should I do after my Telkom Fibre contract is ending 20 December 2020. How long will it take to activate Afrihost after they release the Fibre Line to Afrihost?
Question 2 What is your opinion on keeping the current modem Telkom Fibre gave me when signing up 18 Months ago? Question 3 I am currently using a 20mbs dwld and 2mbs upload at Telkom. Streaming Netflix and Showmax and Youtube is great, but DSTV go streaming is a nightmare with many pauses and refreshing involved. Please give me your advice soonest.
 

AfriNatic

Afrihost Rep
Staff member
Joined
Nov 18, 2016
Messages
3,272
I have heard good reviews from my friends who are using Afrihost. I just want to find out what should I do after my Telkom Fibre contract is ending 20 December 2020. How long will it take to activate Afrihost after they release the Fibre Line to Afrihost?
Question 2 What is your opinion on keeping the current modem Telkom Fibre gave me when signing up 18 Months ago? Question 3 I am currently using a 20mbs dwld and 2mbs upload at Telkom. Streaming Netflix and Showmax and Youtube is great, but DSTV go streaming is a nightmare with many pauses and refreshing involved. Please give me your advice soonest.

Thank you for getting in touch with me via pm I hope I answered all the questions you had. :)
 
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