Afrihost Static IP

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Vinaduro

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So, I requested a static IP address from Afrihost, which they promptly charged me for, and confirmed what the static IP address would be. Great, I set up NS, A Name, MX Records, all those lovely things. Everything is working beautifully. I still remember thinking to myself "wow that was rather painless". Well, Afrihost never ceases to amaze.

Yesterday I realise that I have a different IP address, so I call Afrihost call centre, and the call centre agent says he will forward my query to the DSL team, and they will sort it out for me, no worries. This morning I called again and get told the DSL team only starts work at 9am, so I call again at 9am, and again I'm told that the issue will be escalated to the DSL team. After a couple more calls, I get told that my STATIC IP address will change every time I dial up, because the address is being NATed. So I ask the lady what the use is of having a static IP address, if it changes, exactly like a dynamic IP address.

She then proceeds to tell me that my static IP address is in the 10. range...

So can everyone take a look at the wonderful website that I created, the IP address is http://10.0.0.1

I am at a loss for words. Even her supervisor told me I don't understand how static IP addresses work. Right now, I am actually starting to doubt myself. Am I crazy, or is Afrihost completely inept?
 
What appears to be missing from your post is the part where you set up the L2TP tunnel.

The IP address which your router gets when it establishes the PPPoE session is dynamically assigned by Telkom's BRAS -- there's nothing Afrihost can do to change that. Your router has to establish an L2TP tunnel over the Internet to Afrihost's L2TP server. The IP address which your router is assigned on that tunnel oughtn't change.

See http://www.afrihost.com/site/page/static_ip_configuration_settings
 
Vinaduro said:
So, I requested a static IP address from Afrihost, which they promptly charged me for, and confirmed what the static IP address would be. Great, I set up NS, A Name, MX Records, all those lovely things. Everything is working beautifully. I still remember thinking to myself "wow that was rather painless". Well, Afrihost never ceases to amaze.

Yesterday I realise that I have a different IP address, so I call Afrihost call centre, and the call centre agent says he will forward my query to the DSL team, and they will sort it out for me, no worries. This morning I called again and get told the DSL team only starts work at 9am, so I call again at 9am, and again I'm told that the issue will be escalated to the DSL team. After a couple more calls, I get told that my STATIC IP address will change every time I dial up, because the address is being NATed. So I ask the lady what the use is of having a static IP address, if it changes, exactly like a dynamic IP address.

She then proceeds to tell me that my static IP address is in the 10. range...

So can everyone take a look at the wonderful website that I created, the IP address is http://10.0.0.1

I am at a loss for words. Even her supervisor told me I don't understand how static IP addresses work. Right now, I am actually starting to doubt myself. Am I crazy, or is Afrihost completely inept?
Click to expand...

I'm sorry about the poor experience you had with this. I don't have all the info here, but the way that our static IP works is that you don't need to setup anything differently on your side, but everyone else will see your static IP as your public IP. We've tested this with remote access, security cameras, etc and it works just great. The IP that your router sees will change, but that should be fine, unless you are using the static IP for a different purpose.

Drop me a PM if you need some more info, or if this doesn't work for the application you're using it for we'd love to work with you to see what the best option is.
 
drs said:
What appears to be missing from your post is the part where you set up the L2TP tunnel.

The IP address which your router gets when it establishes the PPPoE session is dynamically assigned by Telkom's BRAS -- there's nothing Afrihost can do to change that. Your router has to establish an L2TP tunnel over the Internet to Afrihost's L2TP server. The IP address which your router is assigned on that tunnel oughtn't change.

See http://www.afrihost.com/site/page/static_ip_configuration_settings
Click to expand...

We don't use L2TP anymore, as far as I am aware. We use the new NAT system, which is much easier to administer as well as use for the client :)

EDIT: It also allows clients to use static IP applications without buying a special router.
 
AfriMan said:
We don't use L2TP anymore, as far as I am aware. We use the new NAT system, which is much easier to administer as well as use for the client :)
Click to expand...

I stand corrected. :) NAT'ing the BRAS-assigned PPPoE address does certainly sound simpler for customers and saves the L2TP overhead, too. Still, customers would have to be careful to use the static address Afrihost is NAT'ing them to, rather than the address the router is assigned in the PPPoE session.
 
Thank you AfriMan,

Oddly enough, I am using the static IP for remote access, and security cameras, so according to you everything should work fine.
The problem is, my IP changed. My static IP should not change. I received feedback from Sheldon, and he says that the new IP is now my static IP address, and this cannot be changed. I have emailed him the chat transcript where Bernard confirmed that the previous IP address was assigned as my static IP address. So effectively, you guys are saying I need to spend another 2 days setting up all the DNS stuff again?
This is unacceptable. I will PM you my account details, please see if you can assist.

P.S. Thank you for not being as inept as the call centre agents.
 
@drs
Thank you for trying to assist though, I do appreciate it.
In fact, when you suggested it, I set up the L2TP tunnel, hoping it might resolve the issue, but as we see from AfriMan, it doesn't.
 
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I battled for months to get L2TP to get a stable connection.... as soon as the public IP address changes it drops and never re-establishes the connection ......

I spoke with Gian when the promised service they sold me on never worked and I had moved from Telkom, not interested to him We were another customer churn

Went to IS on Fiber never looked back

By the Way Afrihost is a great company other than tunneling
 
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Grrrrrr said:
I battled for months to get L2TP to get a stable connection.... as soon as the public IP address changes it drops and never re-establishes the connection ......

I spoke with Gian when the promised service they sold me on never worked and I had moved from Telkom, not interested to him We were another customer churn

Went to IS on Fiber never looked back

By the Way Afrihost is a great company other than tunneling
Click to expand...

We used L2TP back when we were still using the MTN DSL backbone, and we did find it problematic. The new NAT solution is much more stable and we haven't really seen many issues at all since we launched it over a year ago.
 
Vinaduro said:
Thank you AfriMan,

Oddly enough, I am using the static IP for remote access, and security cameras, so according to you everything should work fine.
The problem is, my IP changed. My static IP should not change. I received feedback from Sheldon, and he says that the new IP is now my static IP address, and this cannot be changed. I have emailed him the chat transcript where Bernard confirmed that the previous IP address was assigned as my static IP address. So effectively, you guys are saying I need to spend another 2 days setting up all the DNS stuff again?
This is unacceptable. I will PM you my account details, please see if you can assist.

P.S. Thank you for not being as inept as the call centre agents.
Click to expand...

Really glad that I could clear up the confusion :)

I'm always available on PM (and so are the other MyBB reps from Afrihost)
 
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