Afrihost Uncapped ADSL Feedback (Pt2)

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shreez said:
Still the same tune... no shred of evidence.
Just bear in mind here... lot of us work in the IT industry, and some of us with networks specifically. Namely, ME.
We can smell BS a mile away, which is being touted right now.

So, let me put it this way. You have a pie (your network) which needs to feed a lot of people (your users).
If you need to chop up the pie into tiny pieces just big enough that everyone gets a taste and not even a bite, you would still maintain that you have "enough" pie for everyone?

Sorry, but I call BS. Tell us the truth, we're not kids here.
Click to expand...

While I understand a lot of peeps on MyBB are in IT - running an IPC network of this size is something of a different story. And I say that without wanting to insult anyones intelligence. But really, the amount of time, knowledge and understanding that goes into running a network of this size (noted we have IPC nodes in JHB, CPT and DBN) takes something really special.

IPC usage patterns and capacity can't be compared to pie, or a normal ADSL line - or a national networking link either. So much more goes into it. There are so many different protocols that are discussed and implemented. What I've described here is a small percentage, not even the whole picture.

Guys, I'd really love to paste up some insiders info on our network. I can't, this is for internal use only, I'm sure you can understand.

I've sent you a PM from yesterday, I'd really like to take this further and improve your experience with us.
 
AfriGuy said:
There are 5 free turbocharges made available each month, thereafter a charge is done per turbocharge.
If there are issues under the account we'd really like to look into this for you - please send me a PM and I'll have a look at your account for you.
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No My friend I don't have an acc. with Afrihost were watching this tread with interest the last month. I cancelled Mweb out of principle and were looking at coming over to Afrihost. From an outsider point of view you guys really have very patient customers, but it seems their patience is running thin now. 5 turbo charges which will give you +-5 hours worth of trouble free downloads?
 
Leatherman said:
No My friend I don't have an acc. with Afrihost were watching this tread with interest the last month. I cancelled Mweb out of principle and were looking at coming over to Afrihost. From an outsider point of view you guys really have very patient customers, but it seems their patience is running thin now. 5 turbo charges which will give you +-5 hours worth of trouble free downloads?
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It's always best to try the account out first hand. While looking at the feedback is definitely valid, it's always a good idea to try things out first hand.

Grab an account with us, if you aren't happy within the first 60 days we'll give you double your money back.
 
AfriGuy said:
It's always best to try the account out first hand. While looking at the feedback is definitely valid, it's always a good idea to try things out first hand.

Grab an account with us, if you aren't happy within the first 60 days we'll give you double your money back.
Click to expand...

What is the fine print of the double your money back?
 
Leatherman said:
What is the fine print of the double your money back?
Click to expand...

It's all here http://www.afrihost.com/site/page/60_day_complete_satisfaction_guarantee :)

* The Small Print

All our Shared Hosting packages qualify for this double your money guarantee.
All our DSL packages qualify for this double your money guarantee.
Only the data portion of DSL Bundles are applicable for this double your money guarantee.
All our Dedicated Hosting packages qualify for this guarantee.
All of our Rack Hosting packages DO NOT qualify for this guarantee.
All of our DSL Line Rental products DO NOT qualify for this guarantee.
Any and all products which do qualify for the guarantee are explicitly labelled on our website, and therefore products which do not display the "60 Day Double Money Back Guarantee" label DO NOT qualify.
If we choose to terminate an account for any reason (e.g. spam, illegal content) then that site will not qualify for the guarantee.
Any referral or promotional discounts claimed will be deducted from the per month product value for the period applicable
The refund will be limited to actual monies paid within the 60 day period on the specific product being claimed, and no other rewards or compensation will be applicable; or monies paid on other products which are not eligible
Claiming the refund will result in immediate and full cancellation of the product concerned, if not already cancelled by the client
Click to expand...
 
Type RSA said:
Then unshape everyone??
Click to expand...

The clients control the shaping, I think it's a bit unreasonable to just unshape everyone. We've discussed that if we would unshape everyone the overall experience would be terrible - this is the way networks work.
 
AfriGuy said:
While I understand a lot of peeps on MyBB are in IT - running an IPC network of this size is something of a different story. And I say that without wanting to insult anyones intelligence. But really, the amount of time, knowledge and understanding that goes into running a network of this size (noted we have IPC nodes in JHB, CPT and DBN) takes something really special.

IPC usage patterns and capacity can't be compared to pie, or a normal ADSL line - or a national networking link either. So much more goes into it. There are so many different protocols that are discussed and implemented. What I've described here is a small percentage, not even the whole picture.

Guys, I'd really love to paste up some insiders info on our network. I can't, this is for internal use only, I'm sure you can understand.

I've sent you a PM from yesterday, I'd really like to take this further and improve your experience with us.
Click to expand...

While I appreciate that you cannot provide us with internal information; I have still yet to see a tangiable response with some facts instead of saying that you are monitoring usage patterns, etc etc etc.
Again, I appreciate there is a lot of detail, however you can provide us with a high level view of the issue so that we know what's going on.

I've always appreciated transparency from AH but in the past three weeks I've seen a lot of rubbish PR blab.
I understand you guys are trying to help, and I appreciate it.

I just don't know where else to turn. Your support staff are helpful until a certain point.
After that point, they are not skilled enough, and pray to god that resetting my port 50 times in the past few weeks automagically resolves my issue.

It seems like your support structure consists of 1st line only engineers, no 2nd line engineers.
No one can actually provide me with some assistance or feedback of magnitude.
And therefore, my frustrations turn to MyBB.

I have not received any PMs from you lately.... I have received a PM from Afriguy.
 
shreez said:
While I appreciate that you cannot provide us with internal information; I have still yet to see a tangiable response with some facts instead of saying that you are monitoring usage patterns, etc etc etc.
Again, I appreciate there is a lot of detail, however you can provide us with a high level view of the issue so that we know what's going on.

I've always appreciated transparency from AH but in the past three weeks I've seen a lot of rubbish PR blab.
I understand you guys are trying to help, and I appreciate it.

I just don't know where else to turn. Your support staff are helpful until a certain point.
After that point, they are not skilled enough, and pray to god that resetting my port 50 times in the past few weeks automagically resolves my issue.

It seems like your support structure consists of 1st line only engineers, no 2nd line engineers.
No one can actually provide me with some assistance or feedback of magnitude.
And therefore, my frustrations turn to MyBB.

I have not received any PMs from you lately.... I have received a PM from Afriguy.
Click to expand...

The high level of it is what we've been saying - the increase in demand has caused the additional shaping. Again though, we're seeing better trends recently with some good feedback being provided here this morning.

We aren't here for PR reasons, I'm not here to sell you an account or get you to spend more money - I'm here to help.

The PM's we've been corresponding through (I am AfriGuy btw) mentions that your line isn't 100% healthy which could also worsen the shaping being applied.
 
AfriGuy said:
The high level of it is what we've been saying - the increase in demand has caused the additional shaping. Again though, we're seeing better trends recently with some good feedback being provided here this morning.

We aren't here for PR reasons, I'm not here to sell you an account or get you to spend more money - I'm here to help.

The PM's we've been corresponding through (I am AfriGuy btw) mentions that your line isn't 100% healthy which could also worsen the shaping being applied.
Click to expand...

Apologies, it seems I have gotten confused between yourself and AfriMan. My apologies.
Your point about my line not being healthy is part of my problem.
Telkom came to my house and left yesterday, and your support desk cannot provide me with feedback on what was done or what the current status of my line is.

Can you please follow up on this?
As you have pointed out, I don't think that testing on my capped account would help.
 
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