Afrihost Uncapped ADSL Feedback (Pt2)

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grim said:
Yep, that's exchange congestion.

It'll only happen when lots of people in your area is using a lot of bandwidth hence why it is intermittent.
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THANK YOU! Finally someone explains it to me! :)

Tell me, would this ease up when Telkom increases the bandwidth on my exchange?
 
thomascmyk said:
THANK YOU! Finally someone explains it to me! :)

Tell me, would this ease up when Telkom increases the bandwidth on my exchange?
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Yup, your exchange doesn't currently have enough bandwidth at peak times for everyone so when Telkom upgrades that you'll be sorted.

Think of it as a highway, at peak times there are queues and you have to slow down, adding additional lanes to the highway will alleviate the congestion allowing everyone to go full speed again.
 
grim said:
Yup, your exchange doesn't currently have enough bandwidth at peak times for everyone so when Telkom upgrades that you'll be sorted.

Think of it as a highway, at peak times there are queues and you have to slow down, adding additional lanes to the highway will alleviate the congestion allowing everyone to go full speed again.
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You are a legend! I will start hounding telkom tomorrow! :)
 
From a outside view, the longer this thing last the worse its gonna get.The people with updates, software and game downloads are just gonna stack up. The more people CAN'T download the more they are gonna have to wait. This will just stack up more downloads.

So I hope everything works out good for afrihost I really do they are great team.
 
My computer already played 3GB youtube videos today that is 10% of my normal monthly usage. I am finally using my uncapped the way afrihost wants me to use it. Youtube all the way, but don't let me download the odd file because then i am shaped at 12.5%
 
I have again been shaped the whole night. Yesturday it was a mistake, again today? Afrihost, for 2 nights in a row ( thats 12am to 8am) i have been heavily shaped ( 25http 6.25) Thats 16 hours of being completely shaped when you encourage me download my torrents because that's our shape free time. Afriman, I am going to demand that I am given 16 free 1 hour turbocharges. This is ridiculous. Sort this problem out :mad: :mad::mad::mad::mad::mad:
 
m.zakariyya.g said:
I have again been shaped the whole night. Yesturday it was a mistake, again today? Afrihost, for 2 nights in a row ( thats 12am to 8am) i have been heavily shaped ( 25http 6.25) Thats 16 hours of being completely shaped when you encourage me download my torrents because that's our shape free time. Afriman, I am going to demand that I am given 16 free 1 hour turbocharges. This is ridiculous. Sort this problem out :mad: :mad::mad::mad::mad::mad:
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Chill just watch some youtube video's they coming down nice
 
:mad: I'm getting quite frustrated with Afrihost's support lately. At best I wait about 15min on the phone before anyone answers and it takes 2 days for them to reply to a support ticket or email.

I ordered a new dsl line with them and was told the order was rejected due to a pending order on the line that they created and I need to sort it out with Telkom. Now the dsl is live on the line, but doesn't sync. I called Afrihost because I'm paying them for the DSL and again was told I need to call Telkom to sort it out. I tried sorting it out in ClientZone, but I am unable to.

More importantly, I have a Business Uncapped DSL package with them for my work and when I woke up this morning my internet was not working. When I had a look in clientzone, my uncapped account had reached its capped of 0mb?? Sent a support mail, tried calling them and was on the phone for 15min before giving up. I'm now on the phone to them again, writing this as I wait for someone to answer. The call has been going for nearly 20min.
 
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m.zakariyya.g said:
I have again been shaped the whole night. Yesturday it was a mistake, again today? Afrihost, for 2 nights in a row ( thats 12am to 8am) i have been heavily shaped ( 25http 6.25) Thats 16 hours of being completely shaped when you encourage me download my torrents because that's our shape free time. Afriman, I am going to demand that I am given 16 free 1 hour turbocharges. This is ridiculous. Sort this problem out :mad: :mad::mad::mad::mad::mad:
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we definitely unshaped overnight - but this seemed to be a bit slower than normal - I've asked our Dev team to investigate if all is right and if we can possibly unshape a little faster so we give maximum bandwidth back to Uncapped clients as usage decreases.

I'm really sorry about this, I know these issues are causing you a lot of frustration - I promise we are doing everything possible. As soon as our new capacity lands, all these symptomatic issues are going to go away. Until then, we'll keep doing our best to provide the best experience we can :(
 
Really sorry to hear this. It sounds like something has gone wrong with our data provision for this new account.

Please Drop me a PM - Im sure I can sort this out in two ticks :(
 
TwilightWalker said:
I hope Afrihost sorts this ridiculous shaping out soon. Been stuck at 25%/12.5% 24 hours a day since Wednesday morning.
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We don't have a confirmed ETA - but we've been promised some major upgrades will take place to resolve the increased demand on the network. We're truly sorry for the harsh shaping - but we do believe that this is necessary to deliver the best possible experience until we implement a long term solution :(
 
bekdik said:
Hi Afriperson,

When will you be announcing your reaction to Telkom's speed changes?
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We're still waiting for Telkom to confirm whether they will be extending the free upgrade promotion to ISP clients. As soon as they do, we'll let you guys know :)
 
AfriMan said:
We're still waiting for Telkom to confirm whether they will be extending the free upgrade promotion to ISP clients. As soon as they do, we'll let you guys know :)
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Sorry, I smell a rat. How can your sister company and VOX announce new pricing, in-line with these upgrade's and AH cannot?
 
Hi Afriman,

I have send u a PM - my P2P speeds are horrible (50-70Kbit/s) since over a week and I don't consider myself a heavy downloader (125GB/month on 10Mbit line)...
 
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