Afrihost Uncapped ADSL Feedback (Pt2)

Status
Not open for further replies.
Gunner182 said:
Can someone test if they can download google chrome?? I don't know if it's Afrihost or what, but my download doesn't even want to start and if it does it says 10 hours remaining..
Click to expand...

This is a bit strange, is your account shaped at all? Even when shaping is applied - the download should still work.
 
Wow i now saw in realtime how harsh afrihost is shaping usenet. It was going at 14kbps (basically nothing) the last 2 days and i decided to check out this turboboost thing....bam full speed on activation (4mbps) . My console shows i was only 12% shaped downl/p2p.
 
diabolus said:
Wow i now saw in realtime how harsh afrihost is shaping usenet. It was going at 14kbps (basically nothing) the last 2 days and i decided to check out this turboboost thing....bam full speed on activation (4mbps) . My console shows i was only 12% shaped downl/p2p.
Click to expand...

Sorry about this, I know it isn't ideal :(
We are looking at adding additional capacity which should take away most of the shaping queries we're seeing at the moment. We don't have an ETA on this just yet but this will happen soon.
 
AfriGuy said:
Sorry about this, I know it isn't ideal :(
We are looking at adding additional capacity which should take away most of the shaping queries we're seeing at the moment. We don't have an ETA on this just yet but this will happen soon.
Click to expand...
What I cannot understand is the fact that the more we said AH had capacity issues you guys kept on denying it. To me that was not very truth full therefore I will never join Ah, also canceled my capped accounts as i thought we were not being told the truth from the beginning.
 
Assistance please. I bought a Netgear N300 Wireless ADSL2+ Modem router from Telkom. After following the installation setup exactly as shown, the internet light is still not working. Error message is indicating no network adapter, although it's connected to the ethernet port on the laptop. I've tried on another laptop, same problem. How to troubleshoot this?

Status is reflecting as active.
Connectivity.JPGConnectivity.JPG
 
Leatherman said:
What I cannot understand is the fact that the more we said AH had capacity issues you guys kept on denying it. To me that was not very truth full therefore I will never join Ah, also canceled my capped accounts as i thought we were not being told the truth from the beginning.
Click to expand...

And we do understand that, we ordered the capacity after we saw the increase in demand.
We've needed to investigate each and every shaping query brought up. By adding more capacity we'll be able to deliver a better overall experience to all of our clients.

I still don't think that we lied to you - we have a lot of things to look into.
 
jingaling said:
Assistance please. I bought a Netgear N300 Wireless ADSL2+ Modem router from Telkom. After following the installation setup exactly as shown, the internet light is still not working. Error message is indicating no network adapter, although it's connected to the ethernet port on the laptop. I've tried on another laptop, same problem. How to troubleshoot this?

Status is reflecting as active.
View attachment 80045View attachment 80045
Click to expand...

Heya :)

I'd like to have a look at this for you, if all of the settings are correct you shouldn't have an issue connecting up.
Drop me a PM.
 
AfriGuy said:
And we do understand that, we ordered the capacity after we saw the increase in demand.
We've needed to investigate each and every shaping query brought up. By adding more capacity we'll be able to deliver a better overall experience to all of our clients.

I still don't think that we lied to you - we have a lot of things to look into.
Click to expand...
so you denying you had capacity issues for weeks in not lying?
 
AfriGuy said:
Sorry about this, I know it isn't ideal :(
We are looking at adding additional capacity which should take away most of the shaping queries we're seeing at the moment. We don't have an ETA on this just yet but this will happen soon.
Click to expand...

Ok. I missed some posts the last couple of days. Is it now confirmed that it is a capacity issue? If the ETA is more than 6 months (AH account pausing limit), I might as well cancel my account asap, because it's not going to get better between now and X.
 
kripstoe said:
Ok. I missed some posts the last couple of days. Is it now confirmed that it is a capacity issue? If the ETA is more than 6 months (AH account pausing limit), I might as well cancel my account asap, because it's not going to get better between now and X.
Click to expand...

We aren't having a capacity issue, our demand has increased and we saw this. We investigated every possible angle here too.
We don't have an ETA yet, I honestly doubt it'll be 6 months - we're waiting for Telkom to confirm the IPC upgrades and has the full support of both our and MTNs directors.
 
A very interesting response from on my support request.

Due to the congestion at the exchange there are only 14% of port
availability thus resulting in the low speeds you are experiencing.

Also we are currently experiencing unusually high latency on our DSL network.
We are working on this matter urgently to bring services back to normal levels. Affected clients may experience slow throughput, and issues affecting real time services. We are addressing this as top priority, and we sincerely apologize to affected clients.

We thank you for patience during this period.

Our Network Engineers are noticing increased latency on our DSL network.
We are currently investigating this and do not currently have an official report on the cause.
This may affect real time services which depend on low latency such as gaming.
At present we believe that general DSL service will still remain close to normal levels.
Click to expand...
 
AfriGuy said:
We aren't having a capacity issue, our demand has increased and we saw this. We investigated every possible angle here too.
We don't have an ETA yet, I honestly doubt it'll be 6 months - we're waiting for Telkom to confirm the IPC upgrades and has the full support of both our and MTNs directors.
Click to expand...

Thanks.
 
Status
Not open for further replies.
Back
Top
Sign up to the MyBroadband newsletter
X