Afrihost Uncapped ADSL Feedback (Pt2)

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The shaping seems to have been a lot better over the past two days...75%/75% as opposed to 12.5%/6.5% on our 10MB line. It's actually usable now.
 
Type RSA said:
I know it is not as simple as unshaping everyone, and I do not expect you to do this. But some sort of feedback would go a long way. I think we all pretty much know it is a capacity issue by now, but there has been no reply from AfriHost to suggest that you agree with this and you are working on increasing the capacity. I think that is all that everyone wants to hear. Just my 2c
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I think I replied to a later post, but yeah we are working on this. The truth is that we put plans in motion just after iOS7 landed - but we still don't have any confirmed time lines and I just don't have new information to share on this :(
 
AfriMan said:
Just meant it's a great price for a line and 300GB - I guess your budget is your budget :)

We would never shape a capped product though.
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Neither is my business account.......:) Which is why I don't understand why it's so expensive. But I'm going off topic here.
 
Lydon said:
The shaping seems to have been a lot better over the past two days...75%/75% as opposed to 12.5%/6.5% on our 10MB line. It's actually usable now.
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Today seems a little better than it has been - yesterday and the day before were quite high - probably because of Battlefield 4 and Assasin's Creed :(
 
Well, lightning struck my house and knocked out EVERY appliance connected to the power grid. My room caught fire from the sparking electrical outlets and burnt my modem, charging laptop/desktop and my cellphone as well. Luckily I have insurance and got everything back this morning but my telkom line is faulty after that incident so I've logged a report. Shaping is good in the East for me, no shaping or light shaping for a week now at night. I have to commend Afriman/guy/girl, to be under so much pressure and still deliver is awesome. I'm never changing ISP's again simply because of their great attitudes.
 
Shaun108 said:
Well, lightning struck my house and knocked out EVERY appliance connected to the power grid. My room caught fire from the sparking electrical outlets and burnt my modem, charging laptop/desktop and my cellphone as well. Luckily I have insurance and got everything back this morning but my telkom line is faulty after that incident so I've logged a report. Shaping is good in the East for me, no shaping or light shaping for a week now at night. I have to commend Afriman/guy/girl, to be under so much pressure and still deliver is awesome. I'm never changing ISP's again simply because of their great attitudes.
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Hey, really sorry to hear about that. I trust nobody was hurt or anything precious was lost :(

Thanks for the kudos - means a lot to us :)
 
Shaun108 said:
Well, lightning struck my house and knocked out EVERY appliance connected to the power grid. My room caught fire from the sparking electrical outlets and burnt my modem, charging laptop/desktop and my cellphone as well. Luckily I have insurance and got everything back this morning but my telkom line is faulty after that incident so I've logged a report. Shaping is good in the East for me, no shaping or light shaping for a week now at night. I have to commend Afriman/guy/girl, to be under so much pressure and still deliver is awesome. I'm never changing ISP's again simply because of their great attitudes.
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This happened to me before as well, except the fire part. Welcome to the club.
 
Just for interest sake - Telkom have just upgraded my line from 4Mbps to 10Mbps. I never thought I would live to see this day! Having been paying same for my 4Mbps as you lucky people whose exchanges could handle 10Mbps for past several years. Telkom always resisted my pleading to upgrade my exchange as the say it is under utilised but upgrade is apparently part of their doubling speed from November. Now if only AH will stop throttling my 50Gb capped account at certain times of the day or better still give me a reason to go back to uncapped.
 
Raysmith said:
Just for interest sake - Telkom have just upgraded my line from 4Mbps to 10Mbps. I never thought I would live to see this day! Having been paying same for my 4Mbps as you lucky people whose exchanges could handle 10Mbps for past several years.
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Nice one! What area are you in?
 
Crusader said:
I don't know what's wrong but since 11:00 our connection is almost completely unusable. Sites timeout and you even struggle to get Speedtest to run. Did manage to get this results - http://www.speedtest.net/my-result/3069537751 (0.76 up and 0.23 down). International is even worse http://www.speedtest.net/my-result/3069550001 (0.46 up and 0.28 up) on a 4 Mbps line. And this is on a business account.
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Some very poor results here, sorry :( Please drop me a PM with a bit more info and your account info and I'll have this looked into.
BTW - we also have a Business Uncapped thread http://mybroadband.co.za/vb/showthr...d-Feedback?p=11457093&viewfull=1#post11457093
 
I would be against shaping my real time services. In fact, I will leave if that was changed.
 
AfriMan said:
Sorry that our account is not performing for you. Is it mainly due to shaping that you are unhappy, or is your general experience (including real time) pretty poor?
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The general experience bar a few issues getting everything running has been good. The harsh shaping is the biggest issue for me.
 
I hope everyone that is fed up with the shaping moved until AH sort themselves out. Ranting will do nothing anymore.

Very concerned about the future of uncapped with AH, especially regarding the line upgrades coming soon.
 
Dade Murphy said:
I hope everyone that is fed up with the shaping moved until AH sort themselves out. Ranting will do nothing anymore.

Very concerned about the future of uncapped with AH, especially regarding the line upgrades coming soon.
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We know it isn't ideal :(
Before everyone carries on reading this - this is very early feedback that's just landed in my inbox.

I think we all know that our demand grew very quickly recently, quicker than what we could ever anticipate. Just to keep everyone in the loop, we've already ordered additional capacity for all of our IPC links, we hope to see this alleviate some of the shaping concerns you've having. We don't have an ETA on this yet though.
 
Account is shaped. So what? I can still browse and VPN in to work without fuss.

Not like Mweb who shapes everything to death.

Keep up the good work, AH!
 
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