Afrihost Uncapped ADSL Feedback (Pt2)

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HowTo said:
Hi AfriMan

Joined 5 min ago. Activated on AfriHost account. Speeds are dismal. Don't know what extra info I can provide. No current account info.

This is my feedback I can give you.

Modem Stats
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 17.0 db 10.0 db
Noise Margin 22.7 db 14.0 db

Speed Test MyBroadband Stutter upload, download fine.
http://speedtest.ookla.com/result/2404513086.png
Saix.net Speed test, upload stutter and down load smooth
Download Speed: 914 kbps (114.3 KB/sec transfer rate)
Upload Speed: 425 kbps (53.1 KB/sec transfer rate)
Latency: 98 ms
‎2013‎-‎12‎-‎01‎ ‎16‎:‎28‎:‎55

Tracert to AfriHost
Tracing route to www.afrihost.com [197.242.144.102] over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 10.0.0.2
2 110 ms 125 ms 146 ms 105.236.7.1
3 96 ms 107 ms 132 ms 41.181.178.17
4 100 ms 90 ms 83 ms 41.181.165.115
5 93 ms 62 ms 50 ms 41.181.165.114
6 * 134 ms 129 ms 196.44.0.224
7 130 ms 123 ms 118 ms 196.44.31.99
8 160 ms 137 ms 125 ms 196.31.220.8
9 140 ms 124 ms 112 ms 196.31.220.27
10 * 84 ms 83 ms 196.31.63.194
11 139 ms 134 ms 128 ms 197.242.144.102
Trace complete.
Click to expand...

Hey HowTo, unfortunately, your second hop in the traceroutes points towards exchange issues.

See, ideally, the second hop should be under 11ms at all times. Over 20 means that there is exchange congestion/issues. This exchange congestion causes dismal speeds and horrible ping :/

You are going to have to follow up with telkom about this, and see if they can get a technician out to fix the problem
 
Cape town pings are through the roof (on CAPPED afrihost) What's going on??????

Tracing route to www.google.co.za

1 <1 ms <1 ms <1 ms 192.168.1.1
2 941 ms 908 ms 1033 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236.234.65
3 872 ms 767 ms 746 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 832 ms 917 ms 958 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 692 ms 869 ms 742 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 547 ms 731 ms 732 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 644 ms 510 ms 629 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 951 ms 1020 ms 1069 ms 41.181.139.109
9 1187 ms 750 ms 811 ms 72.14.194.74
10 554 ms 29 ms 28 ms 64.233.174.57
11 823 ms 837 ms 831 ms jnb01s02-in-f23.1e100.net [74.125.233.87]
 
Hogrod said:
Cape town pings are through the roof (on CAPPED afrihost) What's going on??????

Tracing route to www.google.co.za

1 <1 ms <1 ms <1 ms 192.168.1.1
2 941 ms 908 ms 1033 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236.234.65
3 872 ms 767 ms 746 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 832 ms 917 ms 958 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 692 ms 869 ms 742 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 547 ms 731 ms 732 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 644 ms 510 ms 629 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 951 ms 1020 ms 1069 ms 41.181.139.109
9 1187 ms 750 ms 811 ms 72.14.194.74
10 554 ms 29 ms 28 ms 64.233.174.57
11 823 ms 837 ms 831 ms jnb01s02-in-f23.1e100.net [74.125.233.87]
Click to expand...

Looks like your local Telkom Exchange is broken :-(

See, that second hop should have a max of ~15ms, however yours has 1000!
You are going to have to phone them and report a fault
 
Zertop said:
Looks like your local Telkom Exchange is broken :-(

See, that second hop should have a max of ~15ms, however yours has 1000!
You are going to have to phone them and report a fault
Click to expand...

Fixed it, swapped my adsl router from a netgear to an old billion and everything is ok now :)
 
First day on unshaped 1mbps account. Browsing speed is very good but torrents are super slow (and its not the 2 torrents fault, they decently fast on my 8TA 10GB). Mweb torrent speeds were much better on a shaped account. If it hasn't improved by end Jan I'll have to look somewhere else.

And none of this asking for account details nonsense, cant just be me.
 
supersunbird said:
First day on unshaped 1mbps account. Browsing speed is very good but torrents are super slow (and its not the 2 torrents fault, they decently fast on my 8TA 10GB). Mweb torrent speeds were much better on a shaped account. If it hasn't improved by end Jan I'll have to look somewhere else.

And none of this asking for account details nonsense, cant just be me.
Click to expand...
And you sure you don;t have protocol prioritization on in the client zone?
 
I am also experiencing really bad downloading speeds. Everything else is great. I have no shaping applied to my account.
 
oh dear,

I am really regretting the move to afrihost uncapped. The capped was great - got consistent 100Kbs downloads on a 1Mb line. Since moving to uncapped i get shaped/throttled to 1Kbs for many hours of the day ....yes one very lonely Kbs. Managed to get a grand total of 5G down today before the shaping started.

When i run speed tests it looks like the line is fine...afrihost, why sell uncapped if you effectively just cap us when we use it as designed? going to consider taking this up with advertising standards, competition commission, consumer protection. very sad.

h
 
Harrydoc01 said:
oh dear,

I am really regretting the move to afrihost uncapped. The capped was great - got consistent 100Kbs downloads on a 1Mb line. Since moving to uncapped i get shaped/throttled to 1Kbs for many hours of the day ....yes one very lonely Kbs. Managed to get a grand total of 5G down today before the shaping started.

When i run speed tests it looks like the line is fine...afrihost, why sell uncapped if you effectively just cap us when we use it as designed? going to consider taking this up with advertising standards, competition commission, consumer protection. very sad.

h
Click to expand...

Maybe go for their unshaped business accounts if you can afford. After I fixed my "voluntary shaping" as was the issue above my 0.1kB/s went to 90kB/s...
 
supersunbird said:
Maybe go for their unshaped business accounts if you can afford. After I fixed my "voluntary shaping" as was the issue above my 0.1kB/s went to 90kB/s...
Click to expand...

Thanks for the advice....I had been thinking of going back to the 100G capped package but if the business uncapped works then that is a much better idea. Does anyone else have good experience with the business uncapped? BTW are sunday nights peak time for shaping?
 
Harrydoc01 said:
Thanks for the advice....I had been thinking of going back to the 100G capped package but if the business uncapped works then that is a much better idea. Does anyone else have good experience with the business uncapped? BTW are sunday nights peak time for shaping?
Click to expand...

Not trying to be rude, although I'm going to sound like I am. Don't complain about shaping on shaped uncapped. If you need the priority for downloads pay R100 extra and go for the business uncapped.
 
Harrydoc01 said:
Thanks for the advice....I had been thinking of going back to the 100G capped package but if the business uncapped works then that is a much better idea. Does anyone else have good experience with the business uncapped? BTW are sunday nights peak time for shaping?
Click to expand...

The business uncapped account performs exactly the same as the capped account. Also, shaping could be applied at any time, it all depends on the strain or the network. So you can't really confirm when you will be shaped.
 
Hogrod said:
Cape town pings are through the roof (on CAPPED afrihost) What's going on??????

Tracing route to www.google.co.za

1 <1 ms <1 ms <1 ms 192.168.1.1
2 941 ms 908 ms 1033 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236.234.65
3 872 ms 767 ms 746 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 832 ms 917 ms 958 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 692 ms 869 ms 742 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 547 ms 731 ms 732 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 644 ms 510 ms 629 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 951 ms 1020 ms 1069 ms 41.181.139.109
9 1187 ms 750 ms 811 ms 72.14.194.74
10 554 ms 29 ms 28 ms 64.233.174.57
11 823 ms 837 ms 831 ms jnb01s02-in-f23.1e100.net [74.125.233.87]
Click to expand...

That's really horrible. Looks like it may be congestion - though congestion is usually more intermittent and unpredictable unless it's very severe. Have you tested on another account? -s
 
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