Afrihost Uncapped ADSL Feedback (Pt2)

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IzZzy said:
Well I tried to follow the advice here and unbundled - and now I can't rebundle. So to rebundle me would be a good start.

I understand you are in no mans land at present - but how am I supposed to know that? Your customer service, when I enquired, didn't bother to let me know and confirmed I am good to go.

Its more about the principle than the R100 saving now.

As with many in this thread, for me its just another nail in the coffin for substandard Afrislow service though.



Please let me know exactly what you need and I will try do it tonight. Tracerout? Screenshot of download speed? Line stats?
Click to expand...

Agree, clear instructions needed pls. Will give u whatever u want if it will make my account work properly.
 
Just received a marketing email announcing a random draw etc.

But where is the email announcing that all customers data was openly displayed? Is this not a serious enough to warrant direct communication?
 
Stochos said:
Just received a marketing email announcing a random draw etc.

But where is the email announcing that all customers data was openly displayed? Is this not a serious enough to warrant direct communication?
Click to expand...

It was only available for such a small window of time, that it is very unlikely that anyone saw it. However, Afriman mentioned on the MYBB post that top level management is discussing what to do about it.
 
Last edited:
AfriGuy said:
This is very strange indeed, are there any other settings on the router that have changed or may be influencing this?
Click to expand...
Nope have not changed anything on the router.
I find it strange as well and cannot figure out why it is happening.
However when I use other ISP's there is no issues with https.
 
Have a Telkom line issue it seems. AH manages my Telkom line. 2 days ago AH said they'll get back to me. Nothing yet. :mad:
 
AfriMan said:
I'm sorry you feel this way. You should never battle with gaming on an Uncapped account with gaming as it gets highest priority on the network.

Have you run any trace routes or other testing when your speeds are really poor?
Click to expand...

Local Tracert

Tracing route to google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms login.router [10.0.0.2]
2 17 ms 11 ms 9 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 737 ms 471 ms 380 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 355 ms 385 ms 402 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 465 ms 467 ms 486 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 478 ms 360 ms 12 ms 41.181.139.109
7 13 ms 12 ms 11 ms 72.14.194.74
8 13 ms 13 ms 12 ms 64.233.174.57
9 12 ms 12 ms 12 ms google.co.za [74.125.233.87]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 10 ms 10 ms 10 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 11 ms 10 ms 10 ms ipc [41.181.178.5]
4 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 11 ms 10 ms 10 ms jh [41.181.165.114]
6 192 ms 191 ms 191 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 206 ms 206 ms 206 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 208 ms 209 ms 207 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 207 ms 206 ms 206 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 2:40 seconds. (63.73 KB/s)

Local Speedtest

@Afriman
 
l_abc_l said:
None of the Afri's are giving this any serious attention. What do we need to do here?
Click to expand...

I know Afriman is trying to sort it out. He will escalate it to the serious network people if it doesn't get solved soon.

I suggest you send him these (for both uncapped and capped):

1) Tracerts to local and international destinations
2) Download tests to local and international destinations
3) Youtube tests

Also, I cant seem to turbocharge on my unshaped account? It has an option to proceed anyway, but then just closes when I click it?
 
Waait - I've just had a thought. Could this (even though its a different product), be related to the Protocol Prioritisation on business accounts? This started happening at the point where that was introduced.
 
twizm_za said:
Local Tracert

Tracing route to google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms login.router [10.0.0.2]
2 17 ms 11 ms 9 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 737 ms 471 ms 380 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 355 ms 385 ms 402 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 465 ms 467 ms 486 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 478 ms 360 ms 12 ms 41.181.139.109
7 13 ms 12 ms 11 ms 72.14.194.74
8 13 ms 13 ms 12 ms 64.233.174.57
9 12 ms 12 ms 12 ms google.co.za [74.125.233.87]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 10 ms 10 ms 10 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 11 ms 10 ms 10 ms ipc [41.181.178.5]
4 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 11 ms 10 ms 10 ms jh [41.181.165.114]
6 192 ms 191 ms 191 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 206 ms 206 ms 206 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 208 ms 209 ms 207 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 207 ms 206 ms 206 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 2:40 seconds. (63.73 KB/s)

Local Speedtest

@Afriman
Click to expand...

International seems fine. The local tracert from the 3rd hop onwards is dreadful.
 
what would cause a normal Uncapped 4Meg account, to get put on 50% Download and 50% P2P shaping protocol,

with 2.6Gig done this month so far and a 20Gig monthly projected rate?????
 
Off-The-Chart said:
what would cause a normal Uncapped 4Meg account, to get put on 50% Download and 50% P2P shaping protocol,

with 2.6Gig done this month so far and a 20Gig monthly projected rate?????
Click to expand...

Unfortunately, your area seems to be under a high load. Afrihost is getting more capacity at the start of next year, so shaping will decrease then.

I don't think 50/50 is fair for 2.6GB though - you will have to chat to Afriman
 
Type RSA said:
No not at all. But that is what he will most likely end up being on for most of the time during the day.
Click to expand...

I don't think that will necessarily be the case, in fact we're already seeing huge improvement in the north. While there are still many clients being unshaped on the higher usage levels there are more and more clients being shaped a lot slower and to a lesser extent and then being unshaped a lot quicker and those numbers are increasing as we get closer to the holidays. I can't say what will happen in Jan - hopefully Telkom comes through before everybody gets back with our full order, but I think for now things are performing well :)
 
l_abc_l said:
My speedtest is currently 0.7mbps - what info do you need?
Click to expand...

Ok, a little confused here....

So my PC, iPad and iPhone are connected to the same wifi router modem.

I was trying to put my stats together to post here and ended up isolating my problem.

When running speedtest, My PC is able to get around 3.4 Mbps which is ok for a 4mb uncapped line - Also consistent with the speeds I get on capped on same line.

However, from mobile devices I get max around 0.7mbps when running speedtest using uncapped account. However, if I switch to the capped account and run the exact same speed test....all of a sudden my speeds are back to around 3.4mbps on both iPad and iPhone.

Any ideas/suggestions welcome.
 
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