Afrihost Uncapped ADSL Feedback (Pt2)

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Maverick Jester said:
If the shaping is that bad, it may not be worth it then... But the capped line is looking like the better option, regardless of the shaping, in any event.



Cheaper and better suited to my requirements, I think. You should bundle the DSL + Wifi roaming package with a line- who wants to deal with Telkom? :p



I guess the likelihood of me needing an uncapped line is rather small, in any event. A 30Gb capped line seems more than adequate for my needs, and gives me the benefits of wifi roaming and a better line speed, compared to a 1Mb line.

Thanks all, for the feedback. Will do a bit more investigating, and take it from there.

EDIT: Oh, one final question- what is the normal cost for the Telkom voice line rental? This information is not very easy to find on the Telkom site, and seems to differ dependent on the section of the site that I am browsing. Not that I will be using it, but hey ho.
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For just 30GB you gonna get much more value with a Capped account and save a few valuable Randelas.

Telkom voice line is around R160 including VAT (I could be mistaken - I haven't checked my bill for a while) :)
 
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AfriMan said:
For just 30GB you gonna get much more value with a Capped account and save a few valuable Randelas.

Telkom voice line is around R16 including VAT (I could be mistaken - I haven't checked my bill for a while) :)
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R16 ? R157 I think.
 
l_abc_l said:
Agree, clear instructions needed pls. Will give u whatever u want if it will make my account work properly.
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Just PM me for now with your username and some clear timestamped speedtests showing that uncapped is under-performing and capped is performing (sign up a Free GB account if you don't have one already) and then do the same when you see that it suddenly works again.

That way I can compare time, product, area and whatever else is pertinent that may be linked to this issue.
 
Stochos said:
Just received a marketing email announcing a random draw etc.

But where is the email announcing that all customers data was openly displayed? Is this not a serious enough to warrant direct communication?
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At this stage I haven't had any further info on whether a mail is being sent out - I'll check with our management team about this :(
 
Dazzla said:
Nope have not changed anything on the router.
I find it strange as well and cannot figure out why it is happening.
However when I use other ISP's there is no issues with https.
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Just out of internet - any difference on capped or uncapped. Perhaps you might also be getting the same IP address, so try to get a different IP and see if that makes any difference :(
 
Same here Zertop. Funky uncapped speeds are back. Youtube streaming impossible above 360p. No shaling applied. Turbo charging did nothing. Same speeds all the way. Capped account again was 100% perfect. Sigh.
 
l_abc_l said:
None of the Afri's are giving this any serious attention. What do we need to do here?
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We are giving it attention - we just can't find any reason why this could be happening and to only a small pool of clients who are (from the face of it) not geographically or otherwise related. We need more data to diagnose this :(
 
twizm_za said:
Local Tracert

Tracing route to google.co.za [74.125.233.87]
over a maximum of 30 hops:

1 2 ms 2 ms 2 ms login.router [10.0.0.2]
2 17 ms 11 ms 9 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 737 ms 471 ms 380 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178.5]
4 355 ms 385 ms 402 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 465 ms 467 ms 486 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 478 ms 360 ms 12 ms 41.181.139.109
7 13 ms 12 ms 11 ms 72.14.194.74
8 13 ms 13 ms 12 ms 64.233.174.57
9 12 ms 12 ms 12 ms google.co.za [74.125.233.87]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 2 ms 1 ms 1 ms login.router [10.0.0.2]
2 10 ms 10 ms 10 ms 105-236-6-65-esr-lo.mtnbusiness.co.za [105.236.6.65]
3 11 ms 10 ms 10 ms ipc [41.181.178.5]
4 10 ms 10 ms 10 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 11 ms 10 ms 10 ms jh [41.181.165.114]
6 192 ms 191 ms 191 ms ls-pr-1.uk--ls-cr-2.uk-a.mtn.net [209.212.111.201]
7 206 ms 206 ms 206 ms linx-gw1.thn.ncuk.net [195.66.224.240]
8 208 ms 209 ms 207 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
9 207 ms 206 ms 206 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 10.0 megabytes in 2:40 seconds. (63.73 KB/s)

Local Speedtest

@Afriman
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I'm firstly concerned that 2ms just to your router is pretty high - even over WiFi unless you're not in the best reception area. Your local latency gets pretty horrible and then get's better, but seems intermittent from the 2nd hop. International seems OK, but 2ms still seems a little high, you should really be getting sub 1ms.

Drop me a PM please and lets see what's up :(
 
Zertop said:
Waait - I've just had a thought. Could this (even though its a different product), be related to the Protocol Prioritisation on business accounts? This started happening at the point where that was introduced.
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It possible but very unlikely. Business accounts are drawn from a separate data pool, so they really shouldn't mix - unless you upgraded from a business product within the month and somehow there is overlap on the links you're using - maybe that's something we can check out. It's a pretty minute possibility though.

Will look at every possible angle :)
 
AfriMan said:
It possible but very unlikely. Business accounts are drawn from a separate data pool, so they really shouldn't mix - unless you upgraded from a business product within the month and somehow there is overlap on the links you're using - maybe that's something we can check out. It's a pretty minute possibility though.

Will look at every possible angle :)
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Never had the pleasure of business, so that can't be it :D

Oh well, I guess we will have to keep looking.
 
Off-The-Chart said:
what would cause a normal Uncapped 4Meg account, to get put on 50% Download and 50% P2P shaping protocol,

with 2.6Gig done this month so far and a 20Gig monthly projected rate?????
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Shaping is dependant on bandwidth demand in the region. If there is a high level of demand, we have to shape, and we start shaping from the heaviest users to the lightest users. When demand is heavier, more users will have to be shaped in order to ensure premium real time performance at all times :(
 
Orihalcon said:
Same here Zertop. Funky uncapped speeds are back. Youtube streaming impossible above 360p. No shaling applied. Turbo charging did nothing. Same speeds all the way. Capped account again was 100% perfect. Sigh.
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Didn't get a PM from you - please do send. The more data I have the better I can push for an investigation/solution :(
 
Wow, shaping must have been crazy last night. Been getting pretty decent overnight downloads the last couple of weeks, but look like last night went to hell.
Only managed 400meg on NNTP and 50 on P2P... on a 2meg account.
 
l_abc_l said:
Ok, a little confused here....

So my PC, iPad and iPhone are connected to the same wifi router modem.

I was trying to put my stats together to post here and ended up isolating my problem.

When running speedtest, My PC is able to get around 3.4 Mbps which is ok for a 4mb uncapped line - Also consistent with the speeds I get on capped on same line.

However, from mobile devices I get max around 0.7mbps when running speedtest using uncapped account. However, if I switch to the capped account and run the exact same speed test....all of a sudden my speeds are back to around 3.4mbps on both iPad and iPhone.

Any ideas/suggestions welcome.
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To be honest, sounds like there is something going on with your local network. We deliver the bandwidth to your router, what happens from that point is a function of your router and networking devices. There is literally no way that we can distinguish between connecting devices on our side.

It may be that the capped account starts of well and then some kind of local QoS starts in and affects other accounts. Or a service running in the background affects your speeds but is paused when you change accounts.

But that's not really something I can solve from my end :(
 
Reaper1242 said:
Wow, shaping must have been crazy last night. Been getting pretty decent overnight downloads the last couple of weeks, but look like last night went to hell.
Only managed 400meg on NNTP and 50 on P2P... on a 2meg account.
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That's pretty odd - from what I could see we started unshaping pretty early - and most of the network was unshaped by just before midnight - except for some of the very heavy users.

Not sure why your shaping didn't do that though. Did you see that you were definitely not unshaped overnight? PM me so I can check your logs :(
 
AfriMan said:
That's pretty odd - from what I could see we started unshaping pretty early - and most of the network was unshaped by just before midnight - except for some of the very heavy users.

Not sure why your shaping didn't do that though. Did you see that you were definitely not unshaped overnight? PM me so I can check your logs :(
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Nevermind, I should only check these things after my coffee. I think the torrent was probably not too highly seeded so might have been slow. Also, the last item in NNTP was 484, and it only had 446 left.

Apologies for crying wolf.
 
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