Afrihost Uncapped ADSL Feedback (Pt2)

[lilggg]

Greetings

AfriGirl is around, she just doesn't post around this part of the interwebz that much.
AfriMan and myself usually go hunting here

Anything I can help you with in the mean time?

Hey, she replied to a PM i sent afriman yesterday regarding line drops. Was just wondering if it was being monitored or if you guys can see from your side when it drops?

 

[AfriGuy]

Hey, she replied to a PM i sent afriman yesterday regarding line drops. Was just wondering if it was being monitored or if you guys can see from your side when it drops?

AfriMan is on leave at the moment, drop me a PM and I can follow up on things for you

 

[lilggg]

Thanks, sent

 

[HowTo]

AfriGuy

Are we being throttled currently on a capped account.

Edit:
Send you a PM.

 

[AfriGuy]

AfriGuy

Are we being throttled currently on a capped account.

Edit:
Send you a PM.

Strange, I'll take a look at my inbox in a bit.
We don't throttle, ever - there is shaping, but only the Uncapped accounts are subjected to this.

I'll follow up via PM.

 

[SeaSickMama]

Shaping is adjusted according to our network load, we don't pre-define any set times around it

Hi thanks for the response and I must say I'm am so far very happy with the service that I have received from afrihost and look forward to the year ahead with afrihost.

Kind regards

 

[HowTo]

Afriguy

Send PM with your request.

 

[AfriGuy]

Afriguy

Send PM with your request.

Replied a few mins ago

 

[HowTo]

AfriGuy

Send PM to you.

Edit
This is my current speed.
Download Speed: 1069 kbps (133.6 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 134 ms

Should be able to download at that speed?

 

[AfriGuy]

AfriGuy

Send PM to you.

Edit
This is my current speed.
Download Speed: 1069 kbps (133.6 KB/sec transfer rate)
Upload Speed: 415 kbps (51.9 KB/sec transfer rate)
Latency: 134 ms

Should be able to download at that speed?

You should be able to, but the traceroute you PM'ed me may indicate an exchange issue

 

[HowTo]

AfriGuy

That is correct. Why when I use my backup ISP I can download 40to80kB/s?
At times faster depended on exchange issues.

Current ETA for my download is 1d5h
800MB download file?

 

[AfriGuy]

AfriGuy

That is correct. Why when I use my backup ISP I can download 40to80kB/s?
At times faster depended on exchange issues.

Current ETA for my download is 1d5h
800MB download file?

Is your Uncapped account shaped at all? Shaping is further aggravated by exchange issues

 

[HowTo]

AfriGuy

Is your Uncapped account shaped at all? Shaping is further aggravated by exchange issues

No not Uncapped only have Capped. That is why I moved over to Capped.
To improve on exchange issues.
My backup ISP is also Capped.

 

[Zertop]

AfriGuy


No not Uncapped only have Capped. That is why I moved over to Capped.
To improve on exchange issues.
My backup ISP is also Capped.

So.. let me get this straight.

You have slow speeds on your Afrihost Capped account, but not on your backup ISP?

 

[AfriGuy]

AfriGuy


No not Uncapped only have Capped. That is why I moved over to Capped.
To improve on exchange issues.
My backup ISP is also Capped.

There shouldn't be an issue here, what is your experience on a different account?

 

[HowTo]

AfriGuy

They had problems switched over also currently crawling.
Hope Telkom will sort their issues out soon. No ETA when they will resolve this exchange problem.
I complained a lot to them last month and today again. It seem my 4Mb/s account only gives me 1Mb/s through put.
But I pay for the 2Mb/s account which was upgraded to 4Mb/s.

 

[Zertop]

AfriGuy

They had problems switched over also currently crawling.
Hope Telkom will sort their issues out soon. No ETA when they will resolve this exchange problem.
I complained a lot to them last month and today again. It seem my 4Mb/s account only gives me 1Mb/s through put.
But I pay for the 2Mb/s account which was upgraded to 4Mb/s.

Could you please run this tool The results will be copied to the clipboard.

http://mybroadband.co.za/vb/showthread.php/576445-quot-Help-me-fix-my-internet-quot-report-tool

Quicklink: http://zertop.com/files/DiagnosticsTool/Windows/Current/diagnostics.exe

 

[HowTo]

@Zertop

How long does this test run. I selected 3.
Running International speed test currently. Still busy.

Edit
Time is now 20:27 still not yet completed?
Did a reboot and started up again

Results:

Local Tracert

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 70 ms 62 ms 68 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.1]
3 135 ms 148 ms 163 ms ipc-recieve-jh-3a.za.mtnbusiness.net [41.181.178.29]
4 137 ms 139 ms 112 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 146 ms 148 ms 147 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 146 ms * * jh-cr-2.za--jh-dca-2.za-a.mtnns.net [196.44.0.224]
7 148 ms 164 ms 139 ms 196.44.31.99
8 143 ms 151 ms 149 ms ge10-1-1sub0.te3.jnb6.za.mtnbusiness.net [196.31.220.8]
9 151 ms 149 ms 143 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.net [196.31.220.27]
10 122 ms 123 ms 113 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.net [196.31.63.194]
11 51 ms 57 ms 60 ms afrihost.co.za [197.242.144.102]

Trace complete.

International Tracert

Tracing route to thinkbroadband.com [80.249.99.130]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 10.0.0.2
2 94 ms 97 ms 84 ms 105-236-7-1-esr-lo.mtnbusiness.co.za [105.236.7.1]
3 * 118 ms 117 ms ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178.17]
4 148 ms 146 ms 109 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165.115]
5 107 ms 128 ms 119 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.165.114]
6 327 ms 322 ms 342 ms am-cr-1.am--lt-cr-1.uk-a.mtnns.net [196.44.31.221]
7 245 ms 261 ms 309 ms ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83]
8 267 ms 296 ms 328 ms linx-gw1.thn.ncuk.net [195.66.224.240]
9 283 ms 327 ms 321 ms gi1-24-10-star1.core-rs2.thdo.ncuk.net [80.249.97.9]
10 282 ms 246 ms 279 ms thinkbroadband.com [80.249.99.130]

Trace complete.

International Speedtest
Downloaded 20.0 megabytes in 10:16 seconds. (33.20 KB/s)

Local Speedtest
Downloaded 15.6 megabytes in 3:58 seconds. (67.05 KB/s)


Speedtest.net Results (Ignore ping - it is often inaccurate. Please refer to trace routes above)
Hosted by MWEB Connect (Johannesburg) [23.47 km]: 0.0 ms
Download: 0.95 Mbit/s
Upload: 0.43 Mbit/s
Share results: http://www.speedtest.net/result/3205682538.png


Test End Timestamp
2014/01/03 20:48:18.74

 

[Zertop]

Okay. There is definitely something wrong with your exchange :/ you'll have to report a line fault

 

[HowTo]

Zertop

Okay. There is definitely something wrong with your exchange :/ you'll have to report a line fault

This is what TelkomZA reported back to me.

The dlam you are connected to is marked for congestion and linked to a network ref 86BRK070813 due to congestion.
Sorry to say your port cannot be moved to another closer dslam as there is none available.
The dslam will need to be upgraded which has been earmarked to be done
The ETR dates is not available.

Telkom confirmed not in many words I have a problem when I spoke to him this afternoon. No ETA date is set, so I'm in the dark currently. Did request who can I contact. It is all in Technical hands.
So I'm looking at something else to over come my current problem. It must be cost effective. Vodacom data is to expensive and 8ta also. MTN in my area also does not work that well. Only ones that work well is Vodacom and 8ta. I did also invested that time in a aerial installation and tested various vendors. Vodacom doe also not 3G in hour area, but overcome problems with Arial installation. 8ta used to run on MTN backbone. MTN is also not well received here. Running on 8ta with aerial installation was also much better. Don't know currently.