Afrihost Uncapped ADSL Feedback (Pt2)

[AfriGuy]

Hi there Afriman....can i please have a test account for a day or 2? 4MB uncapped...I'm with telkom at the moment....
thanks a mill!!

We don't have trial accounts I'm afraid
Drop me a PM though and I'll hook you up with a first month discount.

 

[Zertop]

Hi there Afriman....can i please have a test account for a day or 2? 4MB uncapped...I'm with telkom at the moment....
thanks a mill!!

You could sign up for a free 1gb capped. It's a gig free, forever

 

[AfriGuy]

You could sign up for a free 1gb capped. It's a gig free, forever

That's also a good option, thanks for bringing it up

 

[aktor]

Afriman / Afriguy,
Is there a reason why daytime Netflix would struggle a bit? On a 10mbps Home Uncapped account at the moment, speedtests look good (8.2mbps, 240ms). But Netflix isn't streaming HD - it tries to buffer HD, but then just reverts back to SD all the time. Looking at my bandwidth monitor, the usage doesn't exceed 3.5mbps (it doesn't even try to spike above that).
It's a bit weird.. have any theories?
My traceroutes are all normal, too.

 

[Orihalcon]

Well I might be tempting fate here...but since it's been a good couple of months since I've posted here (at least one I know) I can happily report that everything has been running like a beaut.

Also thank you to Afrihost for having that nice prompt in the clientzone for me to downgrade my line to a 4mb. Finally can take that R100 saving

Once telkom ups my DP, I might move on to 10mb.

Keep up the great work!

 

[FalconZA]

Hi AfriGuy,

something seems broken in Cape Town still....my line checks out with the diagnostics but the ping seems to be very erratic.

Throughput is fine (8.55mbps download, 0.68mbps upload) but the ping is fluctuating between 400 and 800ms.



I also set a rolling ping to www.google.com and it seems to be good for 30sec to 1min at a time (sitting at 169ms) and then it starts spiking between 400 and 800 for 20sec or so.

I noticed this happening starting last night and today.

 

[AfriGuy]

Afriman / Afriguy,
Is there a reason why daytime Netflix would struggle a bit? On a 10mbps Home Uncapped account at the moment, speedtests look good (8.2mbps, 240ms). But Netflix isn't streaming HD - it tries to buffer HD, but then just reverts back to SD all the time. Looking at my bandwidth monitor, the usage doesn't exceed 3.5mbps (it doesn't even try to spike above that).
It's a bit weird.. have any theories?
My traceroutes are all normal, too.

Heya

This is a bit odd. Are the issues tied to time directly or more towards your shaping?

 

[AfriGuy]

Hi AfriGuy,

something seems broken in Cape Town still....my line checks out with the diagnostics but the ping seems to be very erratic.

Throughput is fine (8.55mbps download, 0.68mbps upload) but the ping is fluctuating between 400 and 800ms.

View attachment 95051

I also set a rolling ping to www.google.com and it seems to be good for 30sec to 1min at a time (sitting at 169ms) and then it starts spiking between 400 and 800 for 20sec or so.

I noticed this happening starting last night and today.

Hey FalconZA

The issues in CPT have definitely been sorted, would you mind pasting a traceroute here so we can see where the latency is being introduced?

 

[FalconZA]

Hi Afriguy,

here we go

C:\Users\djonker>tracert www.google.com

Tracing route to www.google.com [173.194.34.177]
over a maximum of 30 hops:

1 2 ms 2 ms 3 ms login.router [10.0.0.2]
2 17 ms 7 ms 7 ms 105-236-240-129-esr-lo.mtnbusiness.co.za [105.23
6.240.129]
3 9 ms 9 ms 8 ms 41.181.201.94
4 9 ms 8 ms 8 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 12 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 154 ms 153 ms 152 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 163 ms 164 ms 163 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 178 ms 163 ms 163 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
10 202 ms 200 ms 200 ms 209.85.254.95
11 200 ms 200 ms 200 ms 209.85.253.247
12 170 ms 162 ms 163 ms 209.85.246.155
13 166 ms 162 ms 161 ms 209.85.244.241
14 161 ms 330 ms 329 ms 209.85.253.175
15 163 ms 163 ms 162 ms fusion.google.com [173.194.34.177]

Trace complete.

this was a relatively good one....but still some concerning numbers there imo.

 

[aktor]

Heya

This is a bit odd. Are the issues tied to time directly or more towards your shaping?

No shaping applied at the time of testing. Last night Netflix did stream HD (tested at about 11pm), but even so it didn't want to stream SuperHD. Just normal HD.
Daytime = no HD at all.

 

[AfriGuy]

Hi Afriguy,

here we go

C:\Users\djonker>tracert www.google.com

Tracing route to www.google.com [173.194.34.177]
over a maximum of 30 hops:

1 2 ms 2 ms 3 ms login.router [10.0.0.2]
2 17 ms 7 ms 7 ms 105-236-240-129-esr-lo.mtnbusiness.co.za [105.23
6.240.129]
3 9 ms 9 ms 8 ms 41.181.201.94
4 9 ms 8 ms 8 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.19
8.188]
5 12 ms 12 ms 11 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 154 ms 153 ms 152 ms ls-cr-2--tb-cr-1.uk-b.mtnns.net [196.44.31.113]

7 163 ms 164 ms 163 ms am-cr-1.nl--ls-cr-2.uk-a.mtnns.net [196.44.31.18
3]
8 178 ms 163 ms 163 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
9 199 ms 199 ms 199 ms core2.ams.net.google.com [195.69.145.100]
10 202 ms 200 ms 200 ms 209.85.254.95
11 200 ms 200 ms 200 ms 209.85.253.247
12 170 ms 162 ms 163 ms 209.85.246.155
13 166 ms 162 ms 161 ms 209.85.244.241
14 161 ms 330 ms 329 ms 209.85.253.175
15 163 ms 163 ms 162 ms fusion.google.com [173.194.34.177]

Trace complete.

this was a relatively good one....but still some concerning numbers there imo.

Not looking too bad here, some inconsistent latency on the exchange but nothing that I can see causing the 700ms+ latency Drop me a PM with another traceroute when you notice the latency go south please

 

[AfriGuy]

No shaping applied at the time of testing. Last night Netflix did stream HD (tested at about 11pm), but even so it didn't want to stream SuperHD. Just normal HD.
Daytime = no HD at all.

Odd, are you seeing shaping during the day?
Maybe some of the guys who have Netflix setup can share some of their wisdom on getting it running silky smooth?

 

[aktor]

Odd, are you seeing shaping during the day?
Maybe some of the guys who have Netflix setup can share some of their wisdom on getting it running silky smooth?

No, like I said, no shaping during any of the tests.
Netflix usually runs silky smooth for me anyway during the evenings - not SuperHD smooth, but better than daytime's SD. So I highly doubt it's a setup issue on my side

 

[wez1007]

Ive got a really weird issue.... i cant get on Facebook :/ everything else is fine. i can ping Facebook but the webpage just isn't available :/

 

[AfriGuy]

No, like I said, no shaping during any of the tests.
Netflix usually runs silky smooth for me anyway during the evenings - not SuperHD smooth, but better than daytime's SD. So I highly doubt it's a setup issue on my side

Do other streaming sites like YouTube/ Vimeo perform OK?

 

[aktor]

Do other streaming sites like YouTube/ Vimeo perform OK?

Streaming in general isn't fantastic no. Both during the evenings and daytime, but with daytime further behind in performance than the evenings.
One thing I noticed is that with TI (for instance), on a bandwidth monitor you can see an almost constant bitrate of bandwidth being used as it buffers, whereas with AH it spikes up and down the whole time. Also it never spikes above about 3.5mbps, and it needs to spike to at least 7mbps in order to buffer the SuperHD content.

 

[pouroverguy]

Hi

I'm a bit out of touch of what's happened in the last 2 months. Is the new IPC that was supposed to come around now installed?

 

[AfriGuy]

Streaming in general isn't fantastic no. Both during the evenings and daytime, but with daytime further behind in performance than the evenings.
One thing I noticed is that with TI (for instance), on a bandwidth monitor you can see an almost constant bitrate of bandwidth being used as it buffers, whereas with AH it spikes up and down the whole time. Also it never spikes above about 3.5mbps, and it needs to spike to at least 7mbps in order to buffer the SuperHD content.

I'd like to get our team to test this with you, probably with one of our Capped accounts to document the findings and make changes where necessary.
Could you PM me this detail and your account info so I can have it passed on?

 

[AfriGuy]

Hi

I'm a bit out of touch of what's happened in the last 2 months. Is the new IPC that was supposed to come around now installed?

We already saw provisional capacity going live late last year, we're just waiting for the rest now. Not ETA just yet though

 

[aktor]

I'd like to get our team to test this with you, probably with one of our Capped accounts to document the findings and make changes where necessary.
Could you PM me this detail and your account info so I can have it passed on?

Sure thing - sent