Afrihost Uncapped ADSL Feedback (Pt2)

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OK, I will humbly confess that I had not bothered to check any other ISPs' threads until today... mostly because I'd rather not give any ISPs other than Afrihost my money. But, having done so, it seems that the complaints here are being echoed everywhere else as well. Which means, to my mind in any event, that we aren't dealing with an ISP-specific issue.

But then surely, surely a week should be ample time to recognise and begin addressing the issue? :confused:

Did someone unplug a submarine cable or 3 and just not tell anyone? :D
 
HapticSimian said:
OK, I will humbly confess that I had not bothered to check any other ISPs' threads until today... mostly because I'd rather not give any ISPs other than Afrihost my money. But, having done so, it seems that the complaints here are being echoed everywhere else as well. Which means, to my mind in any event, that we aren't dealing with an ISP-specific issue.

But then surely, surely a week should be ample time to recognise and begin addressing the issue? :confused:

Did someone unplug a submarine cable or 3 and just not tell anyone? :D
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A couple of days ago I posted a reply from telkom about the Eassy cable being down. Not sure if anyone saw that and if that could be contributing to this..
 
HapticSimian said:
OK, I will humbly confess that I had not bothered to check any other ISPs' threads until today... mostly because I'd rather not give any ISPs other than Afrihost my money. But, having done so, it seems that the complaints here are being echoed everywhere else as well. Which means, to my mind in any event, that we aren't dealing with an ISP-specific issue.

But then surely, surely a week should be ample time to recognise and begin addressing the issue? :confused:

Did someone unplug a submarine cable or 3 and just not tell anyone? :D
Click to expand...

As far as we know international links and capacity have not been affected, though most SA ISPs are all running on different cables.

From what we can tell this is a local bandwidth consumption trend, not a significant increase in users or decrease in capacity.
 
Type RSA said:
A couple of days ago I posted a reply from telkom about the Eassy cable being down. Not sure if anyone saw that and if that could be contributing to this..
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I certainly didn't see it; might've been 'round the time I was spitting mad from trying to download AMD and Nvidia drivers at 12kB/s...
 
here is my earlier post from Telkom..

Would this have any effect on the speeds we are getting??

There is a cable failure (started last week, I think Thursday). I think it was EASSy, but I am not sure (it is on the Durban to Amsterdam route, which I think is on EASSy).

The SAIX/IPNet guys have been getting more temporary capacity on other routes, and doing some routing changes. But, until:
-EASSy is fixed (I believe it should be fixed by today, but I am not 100% sure if is up yet)
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Was taken from the Telkom ISP forum..
Click to expand...
 
AfriMan said:
As far as we know international links and capacity have not been affected, though most SA ISPs are all running on different cables.

From what we can tell this is a local bandwidth consumption trend, not a significant increase in users or decrease in capacity.
Click to expand...

If EASSy is borked though, could that trend not have arisen from you having to share 'our' routes with all the other ISPs' failover traffic?

I don't propose to know exactly how these things fit together, but it's more than coincidence, surely? And it matches with seeing a near-instantaneous change in service levels.
 
Okay...

I'm going to stick around... I respect the way Afriman, Afriguy and Afrigirl and Afrihost's team in general keep their cool in in times like these. They are doing the best they can.

The fact is, we are just using more bandwidth than usual. Nothing else.

Hopefully this will be rectified shortly.
 
Back to downloading at 15KB/s presumably for the rest of the day. This is actually a disgrace that Afrihost are charging me for a connection which should download at 110KB/s and just supplying me with 15KB/s. I know I will get the usual about how this is a shaped service and of course any attempt to complain to such as the Consumer Protection Act will be met with the "best effort" excuse. If this sort of thing was my best effort at anything then I would be extremely ashamed. As for the continued insistence that Afrihost have plenty of capacity for the number of customers they have this is plainly not true - if it were then they would not need to shape. I believe they have been caught with their pants down - they have oversold their capacity in the hope that not everyone would want to use it heavily at the same time and now that there is heavy use they can't cope. I am sure they will deny it but if it is not true why do they need to shape? They are insistent that there is not a technical problem with their network so why do they need to shape us so badly?
 
Zertop said:
Okay...

I'm going to stick around... I respect the way Afriman, Afriguy and Afrigirl and Afrihost's team in general keep their cool in in times like these. They are doing the best they can.

The fact is, we are just using more bandwidth than usual. Nothing else.

Hopefully this will be rectified shortly.
Click to expand...

We're sure it'll be sooner rather than later, thanks for your patience and understanding :)
 
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