droplet
Expert Member
where do i see my shaping? been looking all over the client zone and not finding it...
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Afrihost Uncapped ADSL Feedback (Pt2)
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bekdik
Honorary Master
Me: Shaping Policy: 25% Download/ 12.5% P2P - Cape Town Souther Suburbs.
DarrenFord
Well-Known Member
Clientzone > Click on your data package and it should show you on there ...
ie:
Account Overview
Account Status: Account Active
Shaping Policy: No Shaping Applied
Fatality07
Senior Member
Ive been shaped 24/7 since Monday and the shaping seems worse than before.
Torrents are battling to reach 100kbps on my 4mb line, generally around 30kbps.
Tried the afrihost free, unshaped 1 gig account and torrents were downloading at 460kbps...
Something is wrong that they feeling the need to shape all day and all night and more excessively than they have ever in the past.
Been happy for 4 months but this is getting a bit much now.
Torrents are battling to reach 100kbps on my 4mb line, generally around 30kbps.
Tried the afrihost free, unshaped 1 gig account and torrents were downloading at 460kbps...
Something is wrong that they feeling the need to shape all day and all night and more excessively than they have ever in the past.
Been happy for 4 months but this is getting a bit much now.
Fatality07
Senior Member
Ive been shaped 24/7 since Monday and the shaping seems worse than before.
Torrents are battling to reach 100kbps on my 4mb line, generally around 30kbps.
Tried the afrihost free, unshaped 1 gig account and torrents were downloading at 460kbps...
Something is wrong that they feeling the need to shape all day and all night and more excessively than they have ever in the past.
Been happy for 4 months but this is getting a bit much now.
Torrents are battling to reach 100kbps on my 4mb line, generally around 30kbps.
Tried the afrihost free, unshaped 1 gig account and torrents were downloading at 460kbps...
Something is wrong that they feeling the need to shape all day and all night and more excessively than they have ever in the past.
Been happy for 4 months but this is getting a bit much now.
Mine has been 18/6 constantly for days now, and i not even using the damn thing, i had to buy the 20Gig for R89 to keep me sane.
Reaper84
Expert Member
I just had to change to business uncapped now as Im over the 24/7 shaping. If they start shaping me on there im out but they need to sort out home uncapped so I can downgrade again.
Smelling like mweb all over again
Smelling like mweb all over again
Just a thought:
We are all waiting / hoping for AH to sort this out and we can all go back to where we were. What if AH have no intention of doing anything? What will happen? A few people will leave, a few people will pay more for a business account and most people will just put up with it, at least for another month. The people who leave will be mostly high end downloaders - AH won't cry any tears over them if a recent report which says isps lose money on high users is correct. The ones who convert to business means more money for AH and these people will quickly get used to the new price as being the "norm" they pay to get fast downloads. A lot of people probably only use real time services so don't even know there has been a problem. If at the end of the day AH need to spend a load of money to get us all back to unshaped for most of the day, why should they from a business point of view? Don't get me wrong, I am in no way happy with the current situation and I am definitely gone come the 24th.
AH will of course pour scorn on these thoughts (as will probably loyal AH supporters, of which I was one until now) but they are hardly likely to come clean are they? I sincerely hope I am wrong and that things all get sorted out in which case AH may see me back in the future.
Oh, btw, I hate to admit this but to try to get some internet this month I am going to have to upgrade to business uncapped but it will be for 1 month ONLY. It really pees me off but it is the only sensible way I can get my internet working this month otherwise I have completely wasted the R197 I paid.
Edit: Just seen the post above this - another change to business, another R100 to AH - I rest my case
We are all waiting / hoping for AH to sort this out and we can all go back to where we were. What if AH have no intention of doing anything? What will happen? A few people will leave, a few people will pay more for a business account and most people will just put up with it, at least for another month. The people who leave will be mostly high end downloaders - AH won't cry any tears over them if a recent report which says isps lose money on high users is correct. The ones who convert to business means more money for AH and these people will quickly get used to the new price as being the "norm" they pay to get fast downloads. A lot of people probably only use real time services so don't even know there has been a problem. If at the end of the day AH need to spend a load of money to get us all back to unshaped for most of the day, why should they from a business point of view? Don't get me wrong, I am in no way happy with the current situation and I am definitely gone come the 24th.
AH will of course pour scorn on these thoughts (as will probably loyal AH supporters, of which I was one until now) but they are hardly likely to come clean are they? I sincerely hope I am wrong and that things all get sorted out in which case AH may see me back in the future.
Oh, btw, I hate to admit this but to try to get some internet this month I am going to have to upgrade to business uncapped but it will be for 1 month ONLY. It really pees me off but it is the only sensible way I can get my internet working this month otherwise I have completely wasted the R197 I paid.
Edit: Just seen the post above this - another change to business, another R100 to AH - I rest my case
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reactor_sa
Executive Member
1) the network is doing what it's supposed to do (shaping, quite heavily)
2) it's not ideal
3) the network is doing what it's supposed to do (shaping, quite heavily)
So as you can see, the current experience could be the experience you're supposed to get on this account, and it may be like that for the foreseeable future, because it's operating the way it's supposed to
So,
A) if usage is low, get capped account
B ) if usage is high, get business uncapped
... Home uncapped doesn't really have a place in the line up does it?
Then again, for the price the home uncapped, what are you expecting? The afrihost business uncapped prices are in line with mweb premium uncapped yet are unthrottled, unshaped, 24/7.
2) it's not ideal
3) the network is doing what it's supposed to do (shaping, quite heavily)
So as you can see, the current experience could be the experience you're supposed to get on this account, and it may be like that for the foreseeable future, because it's operating the way it's supposed to
So,
A) if usage is low, get capped account
B ) if usage is high, get business uncapped
... Home uncapped doesn't really have a place in the line up does it?
Then again, for the price the home uncapped, what are you expecting? The afrihost business uncapped prices are in line with mweb premium uncapped yet are unthrottled, unshaped, 24/7.
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Sorry that your good experience has hit this speedbump. We really do understand that this must be frustrating to many of our clients. We are honestly doing every thing possible to relieve the shaping on the network.
For now, please make use of your free Turbocharge sessions and Free GB accounts to get unshaped performance when you really need it
There is definitely a place for Uncapped products, it difficult to see that when there is the high usage that we're seeing. Generally, since our network upgrade, Uncapped has been a pretty awesome experience and shaping has been minimal to non-existent for most users.
We didn't see this bump on demand coming, and it honestly does not correspond to our trend analysis. But we're scrambling all our resources and using every available option to get things back to how they were.
We think we have a very good Uncapped offering, especially with features like Turbocharge that really give you the best of both worlds. Once we're over the current issue, we do believe that Uncapped will deliver as it has in the past.
manfromthesouth22
Active Member
Okay, I've been a member forever, and I've never had a problem large enough for me to whine on the forums.
Now, my patience is being tested. I am using a 2Mbps uncapped account. I've had a problem with it here and there, but since this shaping farce started, I've had a lot of trouble.
Somehow, internet over my phone and tablet is almost useless. I tried watching a Youtube video this morning on my phone. I use the normal, updated, Android Youtube app. Well, I tried to. Couldn't watch anything. Basically had trouble loading my subscription list. Totally unusable.
I've had trouble with the Facebook app as well. Takes forever and a day to refresh the feed.
I know downloads and P2P traffic is being shaped. I can understand that. What irritates me is that my flat-mate had to get a capped account at 19:00 because he needed to download a program for his studies, but would have waited too long. For a 50MB file.
I think what bothers me most is that it was working fine for so long. Afrihost service was always quick and to the point. Now when I phone, a hold for 45min before someone answers. Tried that SMSing thing, but what's the use when they phone you back only 3 hours later?
So yes, I've been experiencing an extreme deterioration in all aspects. It's so sudden, I want to give it a week or two, just to see whether everything goes back to normal. I'm afraid if it doesn't, I'll have to take my business somewhere else. I contemplated upgrading to a higher line speed month end with Afrihost... Not when I can't use my line.
I would have appreciated some kind of feedback. I read feedback that states they are looking for the cause of the traffic, but I would have expected, at least, an orange warning on their site, stating the increased load and severe shaping policies are being checked. Not stating that makes me feel as if it's merely something being said to make those on this forum, uhm, can I use complacent? Comfortable with the service? Anyway, you get the idea. The mere fact that Turbocharge is available means I can speed up my line, the capacity is there, and not being assigned to users. Man, I feel like we are cash cows.
tldr - I can't use my line as I used to, and it bums me out.
Now, my patience is being tested. I am using a 2Mbps uncapped account. I've had a problem with it here and there, but since this shaping farce started, I've had a lot of trouble.
Somehow, internet over my phone and tablet is almost useless. I tried watching a Youtube video this morning on my phone. I use the normal, updated, Android Youtube app. Well, I tried to. Couldn't watch anything. Basically had trouble loading my subscription list. Totally unusable.
I've had trouble with the Facebook app as well. Takes forever and a day to refresh the feed.
I know downloads and P2P traffic is being shaped. I can understand that. What irritates me is that my flat-mate had to get a capped account at 19:00 because he needed to download a program for his studies, but would have waited too long. For a 50MB file.
I think what bothers me most is that it was working fine for so long. Afrihost service was always quick and to the point. Now when I phone, a hold for 45min before someone answers. Tried that SMSing thing, but what's the use when they phone you back only 3 hours later?
So yes, I've been experiencing an extreme deterioration in all aspects. It's so sudden, I want to give it a week or two, just to see whether everything goes back to normal. I'm afraid if it doesn't, I'll have to take my business somewhere else. I contemplated upgrading to a higher line speed month end with Afrihost... Not when I can't use my line.
I would have appreciated some kind of feedback. I read feedback that states they are looking for the cause of the traffic, but I would have expected, at least, an orange warning on their site, stating the increased load and severe shaping policies are being checked. Not stating that makes me feel as if it's merely something being said to make those on this forum, uhm, can I use complacent? Comfortable with the service? Anyway, you get the idea. The mere fact that Turbocharge is available means I can speed up my line, the capacity is there, and not being assigned to users. Man, I feel like we are cash cows.
tldr - I can't use my line as I used to, and it bums me out.
I don't know how long you've been with us, but that is definitely not how we operate. It's very sad to think that this current issue, which has been a lot shorter than the good experience and value that we have delivered since the beginning of the year, results in any of our clients feeling this way.
We've made it very clear that we are doing something about this, and we will continue to work day and night to improve everyone's experience as best as we can. If we didn't want Uncapped clients, we'd stop offering it and just offer Unshaped Business Accounts. When it comes to making money, we re-invest a lot of what we take in back to our clients in terms of value. That's how we are able to offer subsidised low prices on Mobile and DSL data, we literally offer some products below our own cost. But that part is our business. Greed and profits are not a motivating factor in anything we do.
roadcat
Expert Member
Same here - also PE.
I've been with Afrihost just over 2 months now on a 1mbps Uncapped account. Average usage 160GB p/m - which judging from everyone else here, seems to be a bit on the high side.
That said, my downloads have always been scheduled nights and weekends - 8pm - 6am. My stats :
Data Used : 4.73 GB
Projected Monthly Usage : 48.9 GB
Shaping Policy : 25% Download / 12.5% P2P
It's been like this for about 2 weeks now, but lately its unusable. Last night, I switched off all my torrents, and only downloading from the Afrihost newshost server.
Average download speed during the midnight - 7AM hours which apparently almost no-one is shaped during? 6kbps. 23mb p/h.
I'm sorry, but by any standard, that's ridiculous...
That said, my downloads have always been scheduled nights and weekends - 8pm - 6am. My stats :
Data Used : 4.73 GB
Projected Monthly Usage : 48.9 GB
Shaping Policy : 25% Download / 12.5% P2P
It's been like this for about 2 weeks now, but lately its unusable. Last night, I switched off all my torrents, and only downloading from the Afrihost newshost server.
Average download speed during the midnight - 7AM hours which apparently almost no-one is shaped during? 6kbps. 23mb p/h.
I'm sorry, but by any standard, that's ridiculous...
droplet
Expert Member
i am really struggling with youtube. i understand that there is supposed to be no shaping on youtube. in client zone it says i have no shaping applied. but on my 10mb uncapped account, which syncs to telkom at 8mb, i get an average throughput of 1mb/s for youtube! speedtest is happy at 7mb/s!
any thoughts?
any thoughts?
Fatality07
Senior Member
quick question, how exactly does the shaping work?
Most of us are shaped on 18.8% HTTP and 6.25 P2P.
I initially thought that it meant that id get up to 81.2% of my line capacity towards HTTP downloads and 93.75% towards p2p.
However with my speeds on my 4mb, I'm thinking that for HTTP downloads, it will allow up to 18.8 % of my line capacity and for p2p a minimal 6.25 % of my total line capacity.
Please clear this up for us Afrihost?
Thank you
Most of us are shaped on 18.8% HTTP and 6.25 P2P.
I initially thought that it meant that id get up to 81.2% of my line capacity towards HTTP downloads and 93.75% towards p2p.
However with my speeds on my 4mb, I'm thinking that for HTTP downloads, it will allow up to 18.8 % of my line capacity and for p2p a minimal 6.25 % of my total line capacity.
Please clear this up for us Afrihost?
Thank you
HapticSimian
Honorary Master
This is why I said yesterday the whole real-time at the cost of all else approach breaks down at the point when download speeds hit dial-up rates. It might work perfectly fine the vast majority of the time, but when there is extremely heavy demand it just doesn't result in what I'd consider a fair distribution of capacity. Sure, give real-time priority, but you cannot defend a scenario like this.
I get that not all people use their connections in the same fashion, but this prioritises the preference of one segment of the client base beyond reason as far as I'm concerned. Perhaps a review of the system's algorithms for when there is abnormally high demand is in order. Perhaps that's actually been happening, as I suppose there is a bit of an improvement in daytime shaping.
While I'm still helluva frustrated......have a 40Gb torrent sputtering along, which is the last I need to finish up a collection. (Yes I know kill me I am the evil one) the daily stuff is downloading fine. And serious kudos for realtime. Played BF4 last night with great pings and speeds.(Luckily I could download it somewhere else otherwise I wouldn't have had it before launch ROFL)
I'm still sitcking to my home uncapped for this month and we'll see from there, hope it gets back to what it was, or atleast close to
I'm still sitcking to my home uncapped for this month and we'll see from there, hope it gets back to what it was, or atleast close to
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