Afrihost Uncapped ADSL Feedback (Pt2)

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Elbad said:
I've been with Afrihost just over 2 months now on a 1mbps Uncapped account. Average usage 160GB p/m - which judging from everyone else here, seems to be a bit on the high side.

That said, my downloads have always been scheduled nights and weekends - 8pm - 6am. My stats :

Data Used : 4.73 GB
Projected Monthly Usage : 48.9 GB
Shaping Policy : 25% Download / 12.5% P2P

It's been like this for about 2 weeks now, but lately its unusable. Last night, I switched off all my torrents, and only downloading from the Afrihost newshost server.

Average download speed during the midnight - 7AM hours which apparently almost no-one is shaped during? 6kbps. 23mb p/h.

I'm sorry, but by any standard, that's ridiculous...
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We know it's not the best situation. The sudden demand caught us by surprise and we're having to use various means to manage demand. It may not seem like it, but being able to manage the network has been a blessing to us, because we have been able to try to deliver the best experience by managing shaping. From past experience, it could be worse - not to say that we're happy with the current situation. Just want to convey that we are doing everything possible to deliver the best experience we can with the resources available :(
 
droplet said:
i am really struggling with youtube. i understand that there is supposed to be no shaping on youtube. in client zone it says i have no shaping applied. but on my 10mb uncapped account, which syncs to telkom at 8mb, i get an average throughput of 1mb/s for youtube! speedtest is happy at 7mb/s!

any thoughts?
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Very strange as it's not a shaped service. Have you run any traceroutes to YouTube. If speedtest shows full speeds, then that is very odd indeed :(

Please drop me a PM :(
 
Fatality07 said:
quick question, how exactly does the shaping work?

Most of us are shaped on 18.8% HTTP and 6.25 P2P.
I initially thought that it meant that id get up to 81.2% of my line capacity towards HTTP downloads and 93.75% towards p2p.

However with my speeds on my 4mb, I'm thinking that for HTTP downloads, it will allow up to 18.8 % of my line capacity and for p2p a minimal 6.25 % of my total line capacity.

Please clear this up for us Afrihost?
Thank you
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Yes, the percentages show the potential speed possible based on line speed, not the speed lost due to shaping :(
 
HapticSimian said:
This is why I said yesterday the whole real-time at the cost of all else approach breaks down at the point when download speeds hit dial-up rates. It might work perfectly fine the vast majority of the time, but when there is extremely heavy demand it just doesn't result in what I'd consider a fair distribution of capacity. Sure, give real-time priority, but you cannot defend a scenario like this.

I get that not all people use their connections in the same fashion, but this prioritises the preference of one segment of the client base beyond reason as far as I'm concerned. Perhaps a review of the system's algorithms for when there is abnormally high demand is in order. Perhaps that's actually been happening, as I suppose there is a bit of an improvement in daytime shaping.
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We have to balance many needs in times like this and we still feel that in general this is the best approach. I can totally understand your take on this, it does make a lot of sense. But we cover these needs with Free GB Unshaped accounts and Turbocharge ability. Our priority is to deliver the majority of priority services that our clients on this product demand, and we feel that is real time based (which would be compromised by giving more weight to downloads)

At present, the shaping is alleviated purely due to decreases in demand, which is great :)
 
Type RSA said:
I have a quick question. This morning my router was on with absolutely nothing connecting to it. I noticed that the internet light on the router flashes every now and then. What could be causing this? Noise on the line, faulty line?? I am not too sure.. This might be causing my erratic ping on my line?
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Could be some data moving to keep the connection alive, depends on your router. Some burn solid on the internet connection consistently, others flash as data is moved.

What model are you using?
 
pjjdp said:
Jip, yesterday was terrible according to my wife. Normal browsing was bad. Youtube did not stream properly. So realtime services were affected.
Last night I rebooted my router as my e-mails were hanging. This helped a bit. It's sad to say that with MWeb I did not have to reboot my router for months on end. It just worked, until they sent the abuse letter.

Please don't blame my line, as using my capped backup account works perfectly.
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That should not be the case, real times services should not be shaped at all. But generally rebooting your router can help if there is a sync issue on the line or if there is congestion on the exchange.

Drop me a traceroute when it's like this on a PM, and I'll take a look :(
 
vangar316 said:
While I'm still helluva frustrated......have a 40Gb torrent sputtering along, which is the last I need to finish up a collection. (Yes I know kill me I am the evil one) the daily stuff is downloading fine. And serious kudos for realtime. Played BF4 last night with great pings and speeds.(Luckily I could download it somewhere else otherwise I wouldn't have had it before launch ROFL)

I'm still sitcking to my home uncapped for this month and we'll see from there, hope it gets back to what it was, or atleast close to
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Thanks for this post. We know it's not the best situation, but we're glad you are still having some good experience on your internet. As long as we're delivering the best service possible under the circumstances, we can focus on a long term solution to bring performance back to what it was :)
 
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