Hey Afriman,
I just applied a turbocharge which made the biggest difference ever.
I'm really finding it difficult as a 10meg user to manage with being constantly shaped. I am completely aware and understanding of the circumstances that are present that induce this shaping, but it's really unbearable. We cannot afford to upgrade to business, and although it is a good option, I would prefer to stay on uncapped rather than going to capped as I enjoy the flexibility.
I really hope this gets sorted out soon, but I think I might have to go with capped if it doesn't improve...