Afrihost Uncapped ADSL Feedback (Pt2)

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You may notice I am not happy this evening.

Even turbocharging is being shaped!?

Turbocharging on:
Clipboard02.png

Went well for a while, then boom. Shaped it seems?
Clipboard03.jpg

Use capped account. Everything back to full speed.
Clipboard04.jpg
 
kripstoe said:
This isn't going to happen, because people cannot wait 2 weeks for a couple of GBs to download. What you're effective saying is that we're screwed with regards to uncapped accounts.



Mine is at the heaviest shaping possible, and I'm definitely not a heavy downloader. I don't even mind you going back to the last 30 days, look at my usage and when I've scheduled my downloads, and then say I fall into the heavy user category. Which brings me again to the point: how can you say (quantify) that things are improving if someone like me has seen no change in shaping for days?

Which leads to to another point. So user's usage ARE now in fact taken into account when shaping takes place. This is not what we were told until recently?
Click to expand...

Please see my post here http://mybroadband.co.za/vb/showthr...back-(Pt2)?p=11274329&viewfull=1#post11274329

For your second point. Again, no - the shaper does not look at your usage directly. We don't shape you when you reach xGB. I also covered this in another reply

Again, I need to urge that the only time your usage is taken into account is when heavier shaping is applied. Then it shapes the heaviest users first and goes down from there. In this case, because of the increased load we're seeing a more blanket approach to shaping. This does seem to have improved slightly today though, so hopefully the trend continues.
Click to expand...
 
ajc said:
This is bs and I've had enough! I've been with Afrihost for close on four years, loved their service and stuck it out through previous outages but my connection is unusable and no-one at their excuse for a service desk seems to be able to give me any reassurance that (a) there's actually any problem and (b) that they're actually doing anything to sort it out. There was a post a few pages back where someone hypothesised that Afrihost is simply hanging high-usage clients out to dry: I think that they're spot-on! I have 2Mb line and probably average 50GB a month but - again - the service desk are unable to tell me if that qualifies me as a heavy user.

AfriMan/Guy: whilst your presence on this forum is appreciated, the "updates" you're providing are nothing more than hollow platitudes and overly-optimistic speculation. You've both posted here dozens of times over the past few days and I still have no clue as to what the actual issue is, how you're dealing with it, whether or not your technical teams have any idea as to the cause, when the shaping/throttling is going to be relaxed, what your Management team is doing about, etc. Also, I find your constant plugs for your business products distasteful which is why I'm going elsewhere tomorrow morning and not selecting one of your bus. products.

A suggestion on behalf of those unfortunates who are going to stay with you: perhaps you could get one of your techies to post some solid info pertaining to the issue. There are a lot of people on these boards who might be able to help because - if what you're both saying about all this is actually true - it's nearly a week on and your techies could clearly use some assistance...
Click to expand...

Hi ajc

I'm really sorry that we're letting you down with these accounts. I fully agree with you that this situation is less than ideal! I don't think it's fair to throw around theories though, I guess each user will have their own - but I can promise you, if we had something concrete to post we'd post it. We most certainly aren't leaving any users out to dry here, this is not the intention or the way we do business.

I'm sorry if we've given the impression of "punting" our Business accounts - I don't think it was ever meant that way. Both AfriMan and myself want and need to see the shaping eased up, not move everyone over to a Business account. That's not a solution.

We can't post what the actual issue is as we need to determine what it is exactly first. This involves analysing a lot of traffic, usage patterns, IPC graphings and does take a fair amount of time :( I've said it before, if there was a quick fix here, a button we could flip - it would have been done already.
Our team is doing absolutely everything within their power, and beyond, to have this situation sorted out.
 
Worst night ever so far. Capped or uncapped on afrihost gets terrible latencies and speed maxes viewing youtube at around 100kB on a 4mb line. What the hell?

Anyone else in CT experiencing the same problem?

Speedtest internasional;

2330119717.png
 
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I cant load the old clientzone either from my browser. Using chrome, even a Ctrl+F5 doesn't let me. It does however seem to work fine from IE...

Figures, old browser, old client zone...

P.S. I'm currently downloading at 1Kbps...

P.P.S. Is this not maybe the aftermath of a massive mobile data launch? Not sure if the mobile and the ADSL are linked, but I'm guessing theres quite a few GB used there, especially people who want to use up their GB before it doesn't carry over ?
 
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Elbad said:
I cant load the old clientzone either from my browser. Using chrome, even a Ctrl+F5 doesn't let me. It does however seem to work fine from IE...

Figures, old browser, old client zone...

P.S. I'm currently downloading at 1Kbps...

P.P.S. Is this not maybe the aftermath of a massive mobile data launch? Not sure if the mobile and the ADSL are linked, but I'm guessing theres quite a few GB used there, especially people who want to use up their GB before it doesn't carry over ?
Click to expand...

Apparently it is not linked. but I am also starting to wonder. Maybe someone slipped up??
 
While I know people have said that the mobile and dsl networks are seperate...the data still needs to travel from the towers to where it needs to go. So how does it do that? Magic fairy dust? It surely uses the same MTN network and fibre lines that the dsl use?

I am not clued up on the architecture at all, but it would not make sebse to have two completely exclusive systems...
 
Orihalcon said:
While I know people have said that the mobile and dsl networks are seperate...the data still needs to travel from the towers to where it needs to go. So how does it do that? Magic fairy dust? It surely uses the same MTN network and fibre lines that the dsl use?

I am not clued up on the architecture at all, but it would not make sebse to have two completely exclusive systems...
Click to expand...

from the tower to the data centre it does not use telkom IPC , it uses there own cable system i would guess.

Where adsl uses telkom IPC
 
hereticangel said:
from the tower to the data centre it does not use telkom IPC , it uses there own cable system i would guess.

Where adsl uses telkom IPC
Click to expand...

That part I understand. However when dsl data breaks out of the Telkom IPC and onto the MTN network itself...what then? Surely the last leg of the journey is the same for both parts?

/goes off to google
 
I'm giving it till the 10th,then I'm canceling.The shaping is just really frustrating.Browsing an watching Hulu or YouTube is fine.Although during the day streaming in hd seems a no go.
10mb line
 
Orihalcon said:
That part I understand. However when dsl data breaks out of the Telkom IPC and onto the MTN network itself...what then? Surely the last leg of the journey is the same for both parts?

/goes off to google
Click to expand...

yep it is probably the same , through the heavy shaping would be based on available bandwidth on telkom IPC and not there international bandwidth luckily they have enough of that :P
 
10:45 at night and still 25%. Now downloading what I hope will be my last ever file with AH. Was going to give it to the 24th but enough - tomorrow I will find somebody else - nobody can be any worse than this. Could get better performance with 2 baked bean tins and a bit of string - if you have never tried this then you are too young to know what I mean. I seriously believe it will never get any better with AH unless I go to a business account and there is no way that is going to happen.

Edit: may have to wait another day, the file I am downloading is 900Mb and shows as 1 day and 2 hours still to go - beyond belief really.
 
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Orihalcon said:
That part I understand. However when dsl data breaks out of the Telkom IPC and onto the MTN network itself...what then? Surely the last leg of the journey is the same for both parts?

/goes off to google
Click to expand...

I am done speculating about the current situation.

First route is using the mifi device. Second route is normal landline. You can see where the two use the same route.

1 1 ms 1 ms 2 ms mifi.afrihost.com
2 56 ms 68 ms 58 ms 66.8.75.17
3 60 ms 78 ms 58 ms 66.8.75.18
4 277 ms 230 ms 247 ms 66.8.75.13
5 65 ms 1464 ms 259 ms tb-dca-2.za-qux-e.za.mtnbusiness.net [41.181.202.0]
6 234 ms 279 ms 299 ms compj-cpt-1.mtnns.net [196.44.18.2]
7 232 ms 291 ms 258 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
8 264 ms 307 ms 336 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.69]
9 529 ms 58 ms 60 ms rb-dca-1.za--rb-cr-1.za-a.mtnns.net [196.44.0.147]
10 653 ms 116 ms 59 ms mtn-rb-1--rb-ad-1-a.mtnns.net [196.44.8.211]
11 * * * Request timed out.
12 271 ms 324 ms 318 ms 196-11-240-215.mtn.co.za [196.11.240.215]

1 1 ms 2 ms <1 ms router
2 47 ms 32 ms 66 ms 105-236-13-abc-esr-lo.mtnbusiness.co.za [105.236.13.abc]
3 44 ms 12 ms 24 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 29 ms 20 ms 11 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 57 ms 66 ms 32 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 22 ms 36 ms 51 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 149 ms 60 ms 30 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.69]
8 75 ms 56 ms 73 ms rb-dca-1.za--rb-cr-1.za-a.mtnns.net [196.44.0.147]
9 75 ms 78 ms 84 ms mtn-rb-1--rb-ad-1-a.mtnns.net [196.44.8.211]
10 * * * Request timed out.
11 168 ms 143 ms 123 ms 196-11-240-215.mtn.co.za [196.11.240.215]
 
Can a person here maybe tell me why I'm getting the feeling that this is not exactly normal?
Tried a traceroute to a BF3 server after I was lagging like crazy.

Tracing route to 196.28.69.76 over a maximum of 30 hops

1 <1 ms <1 ms <1 ms MyDslModem.local.lan [192.168.2.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 12 ms 12 ms 12 ms 196.28.69.76

Trace complete.


Then

Tracing route to google.co.za [173.194.41.152]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MyDslModem.local.lan [192.168.2.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 191 ms 190 ms 191 ms lhr08s03-in-f24.1e100.net [173.194.41.152]

Trace complete.

And then

Tracing route to youtube.com [173.194.41.133]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms MyDslModem.local.lan [192.168.2.1]
2 * * * Request timed out.
3 * * * Request timed out.
4 * * * Request timed out.
5 * * * Request timed out.
6 * * * Request timed out.
7 * * * Request timed out.
8 * * * Request timed out.
9 * * * Request timed out.
10 * * * Request timed out.
11 * * * Request timed out.
12 * * * Request timed out.
13 * * * Request timed out.
14 196 ms 195 ms 196 ms lhr08s03-in-f5.1e100.net [173.194.41.133]

Trace complete.

:confused: :(
 
excerpt from a PM i just sent afriguy
23h30 3/10 to 00h30 4/10
milnerton, cape town


10mb uncapped
i got home and my first speedtest was normal (6.88mb)
nothing running in the background

this is me trying to watch a youtube video
http://s17.postimg.org/6mzzx5kob/network_speed.png

this is a tracert to youtube
Tracing route to youtube.com [74.125.233.72]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 6 ms 6 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236.234.65]
3 8 ms 8 ms 7 ms ipc-recieve-tb-1a.mtnbusiness.net [41.181.53.150]
4 30 ms 30 ms 30 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 8 ms 9 ms 8 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 9 ms 9 ms 8 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 29 ms 29 ms 29 ms ct-cr-2.za--rb-cr-1.za.mtnns.net [196.44.31.69]
8 28 ms 28 ms 28 ms 41.181.139.109
9 29 ms 29 ms 81 ms 72.14.194.74
10 30 ms 30 ms 30 ms 64.233.174.57
11 30 ms 30 ms 30 ms jnb01s02-in-f8.1e100.net [74.125.233.72]

Trace complete.

tracert to telkom
Tracing route to telkom.co.za [196.43.22.222]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.1.1
2 6 ms 7 ms 5 ms 105-236-234-65-esr-lo.mtnbusiness.co.za [105.236.234.65]
3 8 ms 8 ms 8 ms ipc-send-tb-3a.mtnbusiness.net [41.181.53.214]
4 29 ms 30 ms 29 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 9 ms 8 ms 8 ms unc-cpt-1.mtnns.net [196.44.18.8]
6 8 ms 8 ms 8 ms tb-pr-1.za--tb-cr-2.za-a.mtnns.net [196.44.18.143]
7 9 ms 8 ms 9 ms wblv-ip-se-2-gw.telkom-ipnet.co.za [196.25.165.197]
8 29 ms 28 ms 28 ms 196.43.25.205
9 32 ms 31 ms 31 ms 196.43.39.162
10 54 ms 53 ms 53 ms rrba-ip-bssr-1-ge-2-48.telkom-ipnet.co.za [196.43.23.6]
11 33 ms 34 ms 33 ms nbsc-ip-bssr-2-atm-5-0-0-1.telkom-ipnet.co.za [196.43.23.34]
12 36 ms 34 ms 37 ms nbsc-ip-rcache-1-vif0.telkom-ipnet.co.za [196.43.22.222]

Trace complete.


DSL Status: Connected
DSL Modulation Mode: ADSL2+
DSL Path Mode: Fast
Downstream Rate: 8028 kbps
Upstream Rate: 639 kbps
Downstream Margin: 13 db
Upstream Margin: 12 db
Downstream Line Attenuation: 37 db
Upstream Line Attenuation: 11 db
Downstream Transmit Power: -2 db
Upstream Transmit Power: 21 db
Cisco Logo

PVC Connection
Encapsulation: RFC 2516 PPPoE
Multiplexing: LLC
Qos: UBR
Pcr Rate: 0
Scr Rate: 0
Autodetect: Disable
VPI: 8
VCI: 35
Enable: Yes
PVC Status: Up


http://s23.postimg.org/6zr2ccvzf/account_overview.png
http://s13.postimg.org/s0yiwhusn/speedtest.png

rebooted router. no improvement

telkoms guest account guest@telkomadsl
http://s23.postimg.org/kphgqsanf/telkom_speedtest.png

logged back in to afrihost uncapped 10mb and can barely even complete a speedtest

logged in to 1GB free capped on afrihost
7mb
http://s18.postimg.org/6224s9tvt/capped_speedtest.png
perfect youtube at 1080p
http://s11.postimg.org/mps446bpf/capped_youtube.png

switched back to 10mb uncapped afrihost and speedtest registers
0.2mb down
http://s18.postimg.org/j7m8c4d55/speedtest_02.png

all uploads seem constant at just over 0.5mb


it seems as if the problem is most definitely with the afrihost 10mb uncapped account!

please help!
 
Shamus said:
10:45 at night and still 25%. Now downloading what I hope will be my last ever file with AH. Was going to give it to the 24th but enough - tomorrow I will find somebody else - nobody can be any worse than this. Could get better performance with 2 baked bean tins and a bit of string - if you have never tried this then you are too young to know what I mean. I seriously believe it will never get any better with AH unless I go to a business account and there is no way that is going to happen.

Edit: may have to wait another day, the file I am downloading is 900Mb and shows as 1 day and 2 hours still to go - beyond belief really.
Click to expand...

And guess what, it failed. I see this morning there is no shaping:) but who knows how long it will last. I suspect the download failed last night when the shaping was lifted as a similar fail has happened when I tried to turbo yesterday. Desperately trying to get this download before the shaping kicks in again.
 
I've been shaped to 6.5% on my 2Mb uncapped for about a week now... just awesome Afrihost. I moved to Afrihost just over a month ago. Speeds were awesome for the first 3 weeks. Now it's just useless. It's a sad day when my Telkom account performs better than my Afrihost account.
 
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