Afrihost Uncapped ADSL Feedback (Pt2)

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vangar316 said:
So Shaped to ***** 17:30 on a Sunday afternoon.....I'm sorry I thought this was off peak. So apparently I'm confused and we're supposed to only use our lines for realtime services. Must have confused Afrihost with somebody who cares. This is beyond rediculous. I'm done. I'll happily pay double what I pay now somewhere else as a matter of principle. Really amazing to see that a company can go from the market leader to a mickey mouse outfit blabbing that everything is fine when it's obviously not.

So AfriGuy/Man/Gal. Last chance to keep a customer.....drop me a PM and please advise what you guys are going to do to keep a customer.....if we're still important in the least. Because paying 100% for 50% service is just not on I'm sorry.
Click to expand...

I'm really sorry about this :( Shaping on a Sunday (or over the weekend) is far from ideal! We're doing our absolute best to have this sorted out, we're hoping to see a marked improvement really soon :(
 
Grubscrew said:
How do you guys know you are being shapped? My torrents are flying at full line speed.
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We display shaping percentages and if you're being shaped via the ClientZone - just make sure you use the new one, with the blue background :)
 
Hush9300 said:
Be glad you still have internet. I've been without internet since midday Friday when latency went through the roof.

Still waiting for a Telkom technician, who was supposed to be here Friday, to come have a look.

Edit: Wonder what impact the Rage Expo is having on the network???
Click to expand...

Sorry to hear this :( If your ADSL is still down please drop me a PM and I'll see if I can speed up the processes somewhere.
There's no direct link to rAge for this year - we didn't have any links in place over this weekend.
 
Dade Murphy said:
HTTP downloads being shaped to 20kb/s on a Sunday evening. Extremely frustrating. How much longer is this gonna carry on?
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We're really sorry about this - the amount of shaping being applied at the moment is less than ideal, and we fully get that :( There should be a marked improvement soon!
 
DarrenFord said:
@Afriguy I logged an incident with your support desk as my p2p traffic does not go higher that 63kb/s on my 1mb line regardless of the seeds etc. and I got told by one of your support guys (Ronny) that this is normal for the package I am on? I was on MWEB 1 week ago and was getting a clean 98kb/s can you please comment on this?
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This may be related to shaping I'm afraid :( Could you PM me your info and I'll double check on things for you.
 
ainsin said:
I had some very poor ping and download speeds on my xbox this weekend. It took me 12 hours to download the Return to Karkland DLC for Battlefield 3. It is around 2 gigs. And once I downloaded it, I kept on timing out when I tried to play online. And there is nothing wrong with my line. I can play CoD just fine on my PC. And I can max out my line speed with downloads. So I think some ports aren't getting priorities.

Otherwise, download speed were good this weekend.
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Sorry to hear this :( Was it just your Xbox that saw slow downloads or was everything being affected?
 
AfriGuy said:
Sorry to hear this :( Was it just your Xbox that saw slow downloads or was everything being affected?
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Just the xbox. I was getting good download speeds on my pc. I think either the microsoft servers are slow, but then the local Battlefield 3 servers were slow as well. My guess is that a port or 2 for the xbox aren't prioritised.
 
ainsin said:
Just the xbox. I was getting good download speeds on my pc. I think either the microsoft servers are slow, but then the local Battlefield 3 servers were slow as well. My guess is that a port or 2 for the xbox aren't prioritised.
Click to expand...

This is odd indeed, what's your latency like when gaming on the Xbox?
 
DarrenFord said:
It's even when it says i am not being shaped, it has never exceeded 65kb/s :(

PM has been sent thanks !
Click to expand...


Just as a test I just used my first Turboboost and am now getting a full 5.3 kb/s whats that about... Is my turbo broken :)

@AFRIGUY

Edit : Ok it kicked in I am rocking a 61kb/s even with turboboost that cant be right? Hence my incident :)
 
Last edited:
DarrenFord said:
Just as a test I just used my first Turboboost and am now getting a full 5.3 kb/s whats that about... Is my turbo broken :)
Click to expand...

It may take a few mins to reflect. As per our PM, I'll have a look at your account and we can see what's going on here.
 
AfriGuy said:
Anything copied over your LAN won't count at all, we only count traffic running out of your router to the interwebz :)
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Thanks for clarifying Afriguy!

I was just wanting to make sure. I asked as I am technically using my Public IP for copying items... So I was just making sure it wasn't counted, as it is not using my local subnet but rather the public subnet.
 
AfriGuy said:
No general issues on our end :(
Could you post up a traceroute to an international site? Maybe we can see where the issues are being introduced.
Click to expand...

HTML: 
C:\>tracert spiegel.de

Routenverfolgung zu spiegel.de [62.138.116.3]  über maximal 30 Abschnitte:

  1     7 ms     1 ms     1 ms  192.168.0.1
  2  4361 ms  2662 ms  2252 ms  105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
  3   613 ms   410 ms   203 ms  ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
  4   526 ms   108 ms    29 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  5    51 ms    28 ms    16 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
  6   533 ms   614 ms   409 ms  ls-pr-1.uk--ls-cr-1.uk-a.mtn.net [209.212.111.83
]
  7  2070 ms     *        *     TenGigabitEthernet8-2.ar6.LON3.gblx.net [208.48.
238.185]
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9     *        *     2903 ms  rmwc-hmbg-de04-chan-1-0.nw.mediaways.net [195.71
.254.129]
 10   772 ms   894 ms   613 ms  rmwc-hmbg-de03-xe-0-0-2-0.nw.mediaways.net [62.5
3.2.50]
 11   430 ms   409 ms   409 ms  rmwc-gtso-de02-so-1-0-2-0.nw.mediaways.net [62.5
3.2.59]
 12   276 ms   359 ms   409 ms  xmws-gtso-de11-vlan-2.nw.mediaways.net [195.71.1
0.195]
 13   226 ms   409 ms   409 ms  62.138.116.3

Ablaufverfolgung beendet.

C:\>tracert google.com

Routenverfolgung zu google.com [74.125.136.138]  über maximal 30 Abschnitte:

  1     1 ms     1 ms    <1 ms  192.168.0.1
  2    20 ms    13 ms    13 ms  105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
  3    67 ms    15 ms    16 ms  ipc-recieve-jh-2a.za.mtnbusiness.net [41.181.178
.17]
  4    42 ms    33 ms    57 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  5   302 ms   410 ms  1023 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
  6   818 ms   560 ms   872 ms  am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
  7  2736 ms  3890 ms     *     core2.ams.net.google.com [195.69.145.100]
  8     *        *        *     Zeitüberschreitung der Anforderung.
  9     *        *        *     Zeitüberschreitung der Anforderung.
 10  2434 ms   409 ms   614 ms  209.85.255.87
 11   787 ms  1228 ms  2252 ms  216.239.49.38
 12     *        *        *     Zeitüberschreitung der Anforderung.
 13  4386 ms     *        *     74.125.136.138
 14     *        *        *     Zeitüberschreitung der Anforderung.
 15     *        *        *     Zeitüberschreitung der Anforderung.
 16     *     3455 ms     *     74.125.136.138
 17  1844 ms  1023 ms   614 ms  ea-in-f138.1e100.net [74.125.136.138]

Ablaufverfolgung beendet.

C:\>tracert afrihost.co.za

Routenverfolgung zu afrihost.co.za [197.242.144.102]  über maximal 30 Abschnitte
:

  1     1 ms     1 ms     1 ms  192.168.0.1
  2    19 ms    13 ms    12 ms  105-236-1-193-esr-lo.mtnbusiness.co.za [105.236.
1.193]
  3    20 ms    18 ms    18 ms  ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
  4    31 ms    14 ms    70 ms  qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
  5    26 ms    17 ms    17 ms  jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
  6    23 ms    15 ms    16 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
  7    20 ms    17 ms    14 ms  tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
  8    19 ms    20 ms    18 ms  cms-gm.afrihost.com [197.242.144.102]

Ablaufverfolgung beendet.

* Zeitüberschreitung der Anforderung = Time Out

3017467982.png
 
Last edited:
Afriguy,

I've been having an issue for weeks.
First with my line, then with your shaping, now it's back to my line (coupled with shaping nonsense).

Telkom finds no issues with my line, and since Friday it's been dropped from 10Mb to 8Mb, this morning from 8Mb to 7Mb, then again this morning by the brilliant Telkom tech from 7Mb to 4Mb and then tells me there is nothing wrong with my line.

Afrihost manages my line... when will this madness end????!!!
Can you please escalate this?

Ticket# TPP-384-92275
 
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