Afrihost Uncapped ADSL Feedback (Pt2)

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Archer said:
Afri-people:
I have been speaking mostly with Afriman on this issue, but from what I see it is exactly what Orihalcon describes.

I did receive a call from one of your techies, and have emailed him a bunch of tests to assist.
Click to expand...

If we've got some data to work off on your account we should be making progress :)
 
Slartibartfast said:
Afrihost: your 'managed' adsl line rentals are a disgrace, its more expensive than telkom and your definition of managed is to log a fault with Telkom and then wash your hands of any further responsibility. Please put someone in charge of line rental that is prepared to add some value to the product because at the moment it makes far more sense to just keep your line with Telkom.
Click to expand...

I'm sorry that we've let you down. We definitely don't just log a fault and forget about it, we do our absolute best to pressure Telkom on both feedback and a resolution. In some cases though, our hands do become tied in terms of infrastructure, progress and sometimes the time it takes to dispatch a tech, it's a bit out of our control :(

Around pricing, AfriMan covered this quite nicely earlier on:

AfriMan said:
Just to add to this - we also have to work within the framework of Telkom's system. If we bump you up to 2Mbps it will be the equivalent of Faster DSL (not Fastest) so you'll actually be bumped up to 4mbps and pay more now and then less later.

It's makes more sense to let Telkom do their thing. Once Telkom cut over to new prices though, we can only process upgrades to the new products DSL1/2/3, etc. So we won't be able to move you becuase in Telkom's eye's you already be on DSL1 - even though that's actually a 2Mbps product and you're currently on 1Mbps.

Unfortunately - with all the confusion, it's a safer bet to wait until Telkom sorts your line out as they get to your area.
Click to expand...
 
Hi, I have been shaped on my uncapped 10Mb account for I think is more than a month now, it was never this bad. Everytime I get home I log onto clientzone and from afternoon till past midnight it says 12.5% Download/ 6.25% P2P.

Streaming and things like that work OK, but trying to download Windows updates or Display drivers takes forever! im in Kempton Park. I am struggling to even reach 100gb this month, my average per month is about 213gb. I dont leave my internet downloading the whole day, but when im home I expect it to perform at least half of what it should.

Is this issue due to the load on the network? It's really annoying, im not getting the 10Mbps experience that I pay for...
 
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KamikaZe_88 said:
Hi, I have been shaped on my uncapped 10Mb account for I think is more than a month now, it was never this bad. Everytime I get home I log onto clientzone and from afternoon till past midnight it says 12.5% Download/ 6.25% P2P.

Streaming and things like that work OK, im in Kempton Park. I am struggling to even reach 100gb this month, my average per month is about 213gb. I dont leave my internet downloading the whole day, but when im home I expect it to perform at least half of what it should.

Is this issue due to the load on the network? It's really annoying, im not getting the 10Mbps experience that I pay for...
Click to expand...

Sorry to hear this, we have seen more shaping than usual on our North IPC region. Affecting shaping in JHB :(
Shaping is starting to ease earlier at night though, this is due to our provisional capacity that has been allocated - more is on the way :)
 
AfriGuy - are you any closer to figuring out the issues that myself and some other forumites have been having? Sorry to plunder you with questions, i'm just really looking forward to getting this sorted out.
 
Zertop said:
AfriGuy - are you any closer to figuring out the issues that myself and some other forumites have been having? Sorry to plunder you with questions, i'm just really looking forward to getting this sorted out.
Click to expand...

Not that I'm aware I'm afraid :(
I know that our our team are checking every aspect on our side - confident we'll get to the bottom of this ASAP.
 
AfriGuy said:
Not that I'm aware I'm afraid :(
I know that our our team are checking every aspect on our side - confident we'll get to the bottom of this ASAP.
Click to expand...

Exact same issue as last night.

10Mb line. Cpt. :(

3116478713.png

Tracing route to youtube.com [74.125.233.73]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms router
2 7 ms 6 ms 6 ms 105-236-13-129-esr-lo.mtnbusiness.co.za [105.236.13.129]
3 19 ms 8 ms 7 ms 41.181.51.182
4 8 ms 8 ms 8 ms tb-dca-2.za--qux-c.za.mtnbusiness.net [41.181.198.188]
5 8 ms 8 ms 8 ms compj-cpt-1.mtnns.net [196.44.18.2]
6 8 ms 8 ms 10 ms ct-cr-2.za--tb-cr-1.za.mtnns.net [196.44.31.134]
7 29 ms 29 ms 30 ms rb-cr-1.za--ct-cr-2.za.mtnns.net [196.44.31.69]
8 29 ms 29 ms 29 ms 41.181.139.109
9 29 ms 30 ms 31 ms 72.14.194.74
10 30 ms 31 ms 30 ms 64.233.174.57
11 30 ms 30 ms 30 ms jnb01s02-in-f9.1e100.net [74.125.233.73]

Trace complete.
Click to expand...

Speedtest in BitMeter OS
Clipboard01.png

Youtube streaming (useless) in BitMeter OS
Clipboard02.png

Download a file.
Clipboard03.png

No shaping on my line. I've tweaked the line in ClientZone.
 
pumbaa said:
Just had a HUGE improvement on my ... status ... can't even complete my speed test now:mad:
Click to expand...

Ok, now I am as confused as hell, experience extremely low speeds on 4Mbps uncapped, asked for a 1mb Business account, start testing tonight .... as this what I'm getting!!
Last Result:
Download Speed: 5694 kbps (711.8 KB/sec transfer rate)
Upload Speed: 688 kbps (86 KB/sec transfer rate)
Latency: 22 ms
21 November 2013 20:06:28

Just before this test my 4Mbps uncapped account was running on download speeds of 1.94kbps? :wtf:
 
Really annoyed.

This is an excellent example of what I've been experiencing for 2 days. This is a speedtest to the AH server in CT. At some point it stops... completely. Then it resumes. Same with streaming.

Clipboard01.png
 
pumbaa said:
Ok, now I am as confused as hell, experience extremely low speeds on 4Mbps uncapped, asked for a 1mb Business account, start testing tonight .... as this what I'm getting!!
Last Result:
Download Speed: 5694 kbps (711.8 KB/sec transfer rate)
Upload Speed: 688 kbps (86 KB/sec transfer rate)
Latency: 22 ms
21 November 2013 20:06:28

Just before this test my 4Mbps uncapped account was running on download speeds of 1.94kbps? :wtf:
Click to expand...

And back to 4Mbps uncapped

Last Result:
Download Speed: 1412 kbps (176.5 KB/sec transfer rate)
Upload Speed: 763 kbps (95.4 KB/sec transfer rate)
Latency: 18 ms
21 November 2013 20:25:02

:confused:
 
pumbaa said:
And back to 4Mbps uncapped

Last Result:
Download Speed: 1412 kbps (176.5 KB/sec transfer rate)
Upload Speed: 763 kbps (95.4 KB/sec transfer rate)
Latency: 18 ms
21 November 2013 20:25:02

:confused:
Click to expand...

AND BACK TO BUSINESS

I SERIOUSLY WANT SOME AFRIDUDE EXPLAIN THIS TO ME

Last Result:
Download Speed: 8235 kbps (1029.4 KB/sec transfer rate)
Upload Speed: 837 kbps (104.6 KB/sec transfer rate)
Latency: 19 ms
21 November 2013 20:30:36

Let me remind you 1Mb Business account

As I said WTF!!
 
pumbaa said:
AND BACK TO BUSINESS

I SERIOUSLY WANT SOME AFRIDUDE EXPLAIN THIS TO ME

Last Result:
Download Speed: 8235 kbps (1029.4 KB/sec transfer rate)
Upload Speed: 837 kbps (104.6 KB/sec transfer rate)
Latency: 19 ms
21 November 2013 20:30:36

Let me remind you 1Mb Business account

As I said WTF!!
Click to expand...

Are you very sure that you didn't select 10? Also, there have been issues with home uncapped and speeds not getting above 200kbpsish. Afriguys are sort busy finding the issue.
 
Zertop said:
Are you very sure that you didn't select 10? Also, there have been issues with home uncapped and speeds not getting above 200kbpsish. Afriguys are sort busy finding the issue.
Click to expand...

Sure, Here is part of the mail I got back "Your 1GB Capped DSL Data Login Details

You will need to use the details below to connect to the Afrihost DSL Network. If you do not enter these details on either your computer or DSL modem (depending on how you connect) - you will not be connected to our DSL Network"

If this is what the difference is I am SOLD
 
Any idea why I get such a strange routing to www.eskom.co.za?

tracert www.eskom.co.za

Routenverfolgung zu www.eskom.co.za [147.110.251.75] über maximal 30 Abschnitte:


1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms 105-236-6-129-esr-lo.mtnbusiness.co.za [105.236.
6.129]
3 6 ms 5 ms 6 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
4 6 ms 6 ms 6 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 6 ms 6 ms 6 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 212 ms 212 ms 212 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
7 196 ms 196 ms 261 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.
89]
8 196 ms 195 ms 195 ms 4.68.63.42
9 372 ms 372 ms 371 ms if-7-2.tcore1.AV2-Amsterdam.as6453.net [195.219.
194.45]
10 395 ms 393 ms 395 ms if-1-2.tcore1.FNM-Frankfurt.as6453.net [195.219.
194.142]
11 374 ms 373 ms 373 ms if-7-2.tcore1.FR0-Frankfurt.as6453.net [195.219.
50.1]
12 387 ms 385 ms 385 ms if-4-2.tcore1.PVU-Paris.as6453.net [80.231.153.1
0]
13 369 ms 369 ms 370 ms if-12-2.tcore1.PYE-Paris.as6453.net [80.231.154.
69]
14 386 ms 390 ms 386 ms if-14-2.tcore1.WYN-Marseille.as6453.net [80.231.
154.170]
15 217 ms 217 ms 217 ms if-0-0-0-26.core1.WYN-Marseille.as6453.net [80.2
31.165.137]
16 373 ms 373 ms 381 ms if-10-0-1-0.tcore1.JSO-Johannesburg.as6453.net [
41.206.178.5]
17 204 ms 204 ms 205 ms 216.6.55.38
18 * * * Zeitüberschreitung der Anforderung.
19 205 ms 205 ms 205 ms 41.160.241.98
20 208 ms 207 ms 207 ms 196.13.144.67
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.
 
pumbaa said:
Sure, Here is part of the mail I got back "Your 1GB Capped DSL Data Login Details

You will need to use the details below to connect to the Afrihost DSL Network. If you do not enter these details on either your computer or DSL modem (depending on how you connect) - you will not be connected to our DSL Network"

If this is what the difference is I am SOLD
Click to expand...

But that's a capped account? Not business uncapped
 
Err, capped accounts aren't speed limited? That email you quoted mentions 1GB capped, not 1mbps uncapped?
 
Chris83 said:
Any idea why I get such a strange routing to www.eskom.co.za?

tracert www.eskom.co.za

Routenverfolgung zu www.eskom.co.za [147.110.251.75] über maximal 30 Abschnitte:


1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms 105-236-6-129-esr-lo.mtnbusiness.co.za [105.236.
6.129]
3 6 ms 5 ms 6 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
4 6 ms 6 ms 6 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 6 ms 6 ms 6 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 212 ms 212 ms 212 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
7 196 ms 196 ms 261 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.
89]
8 196 ms 195 ms 195 ms 4.68.63.42
9 372 ms 372 ms 371 ms if-7-2.tcore1.AV2-Amsterdam.as6453.net [195.219.
194.45]
10 395 ms 393 ms 395 ms if-1-2.tcore1.FNM-Frankfurt.as6453.net [195.219.
194.142]
11 374 ms 373 ms 373 ms if-7-2.tcore1.FR0-Frankfurt.as6453.net [195.219.
50.1]
12 387 ms 385 ms 385 ms if-4-2.tcore1.PVU-Paris.as6453.net [80.231.153.1
0]
13 369 ms 369 ms 370 ms if-12-2.tcore1.PYE-Paris.as6453.net [80.231.154.
69]
14 386 ms 390 ms 386 ms if-14-2.tcore1.WYN-Marseille.as6453.net [80.231.
154.170]
15 217 ms 217 ms 217 ms if-0-0-0-26.core1.WYN-Marseille.as6453.net [80.2
31.165.137]
16 373 ms 373 ms 381 ms if-10-0-1-0.tcore1.JSO-Johannesburg.as6453.net [
41.206.178.5]
17 204 ms 204 ms 205 ms 216.6.55.38
18 * * * Zeitüberschreitung der Anforderung.
19 205 ms 205 ms 205 ms 41.160.241.98
20 208 ms 207 ms 207 ms 196.13.144.67
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.
Click to expand...

Wtf! :D
 
Chris83 said:
Any idea why I get such a strange routing to www.eskom.co.za?

tracert www.eskom.co.za

Routenverfolgung zu www.eskom.co.za [147.110.251.75] über maximal 30 Abschnitte:


1 <1 ms <1 ms <1 ms 192.168.1.1
2 5 ms 4 ms 4 ms 105-236-6-129-esr-lo.mtnbusiness.co.za [105.236.
6.129]
3 6 ms 5 ms 6 ms ipc-recieve-jh-1a.za.mtnbusiness.net [41.181.178
.5]
4 6 ms 6 ms 6 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
5 6 ms 6 ms 6 ms jh-dca-2.za--qux-b.za.mtnbusiness.net [41.181.16
5.114]
6 212 ms 212 ms 212 ms am-tpr-1.nl--am-cr-1.nl-a.mtn.net [209.212.111.1
41]
7 196 ms 196 ms 261 ms xe-4-1-0.edge5.Amsterdam1.Level3.net [212.72.41.
89]
8 196 ms 195 ms 195 ms 4.68.63.42
9 372 ms 372 ms 371 ms if-7-2.tcore1.AV2-Amsterdam.as6453.net [195.219.
194.45]
10 395 ms 393 ms 395 ms if-1-2.tcore1.FNM-Frankfurt.as6453.net [195.219.
194.142]
11 374 ms 373 ms 373 ms if-7-2.tcore1.FR0-Frankfurt.as6453.net [195.219.
50.1]
12 387 ms 385 ms 385 ms if-4-2.tcore1.PVU-Paris.as6453.net [80.231.153.1
0]
13 369 ms 369 ms 370 ms if-12-2.tcore1.PYE-Paris.as6453.net [80.231.154.
69]
14 386 ms 390 ms 386 ms if-14-2.tcore1.WYN-Marseille.as6453.net [80.231.
154.170]
15 217 ms 217 ms 217 ms if-0-0-0-26.core1.WYN-Marseille.as6453.net [80.2
31.165.137]
16 373 ms 373 ms 381 ms if-10-0-1-0.tcore1.JSO-Johannesburg.as6453.net [
41.206.178.5]
17 204 ms 204 ms 205 ms 216.6.55.38
18 * * * Zeitüberschreitung der Anforderung.
19 205 ms 205 ms 205 ms 41.160.241.98
20 208 ms 207 ms 207 ms 196.13.144.67
21 * * * Zeitüberschreitung der Anforderung.
22 * * * Zeitüberschreitung der Anforderung.
23 * * * Zeitüberschreitung der Anforderung.
24 * * * Zeitüberschreitung der Anforderung.
25 * * * Zeitüberschreitung der Anforderung.
26 * * * Zeitüberschreitung der Anforderung.
27 * * * Zeitüberschreitung der Anforderung.
28 * * * Zeitüberschreitung der Anforderung.
29 * * * Zeitüberschreitung der Anforderung.
30 * * * Zeitüberschreitung der Anforderung.
Click to expand...

Surely it would depend on where eskom is hosting its site and their routing?
 
Okay so its 11:40Pm. No shaping applied as per clientzone - Twitch only thing running internet wise:

Twitch2111.jpg

Sigh... Hope you guys figure this out soon cause its getting out of hand tbh xD

Update:

Pretty much hit 12am and it improves:

Twitch2211.jpg

I just got to make sure I never get a job so I can watch twitch from 12am-8am :/
 
Last edited:
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