Afrihost Uncapped ADSL Feedback (Pt2)

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Not open for further replies.
2403520796.png


No shaping applied

SNR 19dB/12dB
Attenuation 33dB/54dB
 
vicv said:
2403520796.png


No shaping applied

SNR 19dB/12dB
Attenuation 33dB/54dB
Click to expand...

Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 60 ms 60 ms 57 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 79 ms 77 ms 71 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 * 49 ms 49 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 78 ms 78 ms 80 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 71 ms 73 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 73 ms 70 ms 68 ms 196.44.31.99
8 49 ms 49 ms 51 ms 196.31.220.6
9 77 ms 78 ms 78 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 71 ms 73 ms 75 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 53 ms 49 ms 50 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>
 
Today has not been a good day... the current service that I'm receiving from Afrihost is laughable...

And this is becoming a weekly occurence... I think I've had enough of their excuses, gonna move back to telkom :(

ping is shocking...

Afrihost Speed Test (saix.net)

Last Result:
Download Speed: 1551 kbps (193.9 KB/sec transfer rate)
Upload Speed: 208 kbps (26 KB/sec transfer rate)
Latency: 552 ms
30 November 2013 08:22:57 PM

Speed Test using Telkom guest account (saix.net)

Username: guest@telkomadsl
Password: guest

Last Result:
Download Speed: 5282 kbps (660.3 KB/sec transfer rate)
Upload Speed: 871 kbps (108.9 KB/sec transfer rate)
Latency: 17 ms
30 November 2013 08:27:46 PM
 
I've swtiched from business to home uncapped. This is my first time on home uncapped. I wanted to know whether I should be receiving a certain number of free turbo charge minutes for the month ? Client zone says I have zero turbo charge minutes.
 
thomascmyk said:
Maybe you should push for feedback from Telkom instead of just waiting around!

The last time Afrihost just waited around they cleared the fault and Kyle had to re issue it and you say now escalate it.

I am extremely unhappy and I feel that I have WASTED my money on a product which I can NOT use for the reasons I got it! (being mainly trouble free gaming!)

I plan on voicing my disappointment and disapproval until this get's to someone who can actually help sort this issue out!

I honestly feel cheated!

Two weeks of this is too long! and that is not counting the separate issue I had before this (At least then I could still game even though my speeds were low!). Neither times Youtube would really play properly on anything besides 360p while I see people with 4mbps lines being able to stream HD (this SERIOUSLY aggravates me!

I have been patient and I have been quiet as I believe it is not necessary to make a mountain from a mole hill but after having to chase people only for feedback never mind an actual solution. Well, let's just say that I have had enough of it and will now go out of my way to get this sorted. Or at least get the attention of someone who can sort it out.
Click to expand...

I'm sorry that you feel cheated. When I last spoke with our team - we were doing everything possible from our side to get this resolved and we're waiting for Telkom to attend to the fault on their side.

I've also seen that you've posted complaints on Twitter, Facebook and HelloPeter - so I do understand how upset you are about this. The best we can do is keep pushing for Telkom to resolve this. Otherwise drop me a PM and we'll chat about what your options are at this stage :(
 
vicv said:
Microsoft Windows [Version 6.1.7601]
Copyright (c) 2009 Microsoft Corporation. All rights reserved.

C:\Users\Vic>tracert afrihost.co.za

Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 60 ms 60 ms 57 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 79 ms 77 ms 71 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 * 49 ms 49 ms rb-cr-1.za--rb-dca-1.za-a.mtnns.net [196.44.0.14
6]
5 78 ms 78 ms 80 ms jh-cr-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.95
]
6 71 ms 73 ms * qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 73 ms 70 ms 68 ms 196.44.31.99
8 49 ms 49 ms 51 ms 196.31.220.6
9 77 ms 78 ms 78 ms tengigabitethernet1-1.gw20.jnb6.za.mtnbusiness.n
et [196.31.220.23]
10 71 ms 73 ms 75 ms tengigabitethernet5-1.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.198]
11 53 ms 49 ms 50 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.

C:\Users\Vic>
Click to expand...

Looks like it could be intermittent congestion on your exchange here. What other tests have you run to verify this?
 


2404304861.png


2404305357.png


Tracing route to afrihost.co.za [197.242.144.102]
over a maximum of 30 hops:

1 <1 ms <1 ms <1 ms 192.168.0.1
2 11 ms 11 ms 11 ms 105-236-4-129-esr-lo.mtnbusiness.co.za [105.236.
4.129]
3 14 ms 13 ms 14 ms ipc-recieve-rb-4a.za.mtnbusiness.net [41.181.178
.89]
4 17 ms 16 ms 16 ms rb-dca-2.za--rb-cr-1.za-a.mtnns.net [196.44.31.1
20]
5 16 ms 15 ms 16 ms jh-cr-1.za--rb-cr-2.za.mtnns.net [196.44.0.42]
6 64 ms 14 ms 14 ms qux-jh-dca-2.za-b.za.mtnbusiness.net [41.181.165
.115]
7 16 ms 16 ms 17 ms 196.44.31.99
8 16 ms 21 ms 16 ms 196.30.1.53
9 15 ms 16 ms 15 ms tengigabitethernet9-1.gw21.jnb6.za.mtnbusiness.n
et [196.31.220.27]
10 16 ms 15 ms 15 ms tengigabitethernet5-2.hr15.jnb6.za.mtnbusiness.n
et [196.31.63.194]
11 15 ms 16 ms 15 ms cms-gm.afrihost.com [197.242.144.102]

Trace complete.
 
ntn said:
Today has not been a good day... the current service that I'm receiving from Afrihost is laughable...

And this is becoming a weekly occurence... I think I've had enough of their excuses, gonna move back to telkom :(

ping is shocking...

Afrihost Speed Test (saix.net)

Last Result:
Download Speed: 1551 kbps (193.9 KB/sec transfer rate)
Upload Speed: 208 kbps (26 KB/sec transfer rate)
Latency: 552 ms
30 November 2013 08:22:57 PM

Speed Test using Telkom guest account (saix.net)

Username: guest@telkomadsl
Password: guest

Last Result:
Download Speed: 5282 kbps (660.3 KB/sec transfer rate)
Upload Speed: 871 kbps (108.9 KB/sec transfer rate)
Latency: 17 ms
30 November 2013 08:27:46 PM
Click to expand...

We'd need to see a little more info to determine what's happening here. What does your line sync at? Have you run any traceroute tests?

PLease drop me a PM so I can assist here :(
 
ntn said:
Today has not been a good day... the current service that I'm receiving from Afrihost is laughable...

And this is becoming a weekly occurence... I think I've had enough of their excuses, gonna move back to telkom :(

ping is shocking...

Afrihost Speed Test (saix.net)

Last Result:
Download Speed: 1551 kbps (193.9 KB/sec transfer rate)
Upload Speed: 208 kbps (26 KB/sec transfer rate)
Latency: 552 ms
30 November 2013 08:22:57 PM

Speed Test using Telkom guest account (saix.net)

Username: guest@telkomadsl
Password: guest

Last Result:
Download Speed: 5282 kbps (660.3 KB/sec transfer rate)
Upload Speed: 871 kbps (108.9 KB/sec transfer rate)
Latency: 17 ms
30 November 2013 08:27:46 PM
Click to expand...

Not to start a fight... but those pings are hard to believe? I mean, how can one be so high and the other account be normal!?

Surely the first results seems like the exchange, but the second does not.?

1339174789948.jpg
 
5plus2equals9 said:
I've swtiched from business to home uncapped. This is my first time on home uncapped. I wanted to know whether I should be receiving a certain number of free turbo charge minutes for the month ? Client zone says I have zero turbo charge minutes.
Click to expand...

You only get free Turbocharge sessions when you enter your first full month. If you upgrade in the same month or signed up in that month, you would not receive the free Turbocharges yet.
 
AfriMan said:
You only get free Turbocharge sessions when you enter your first full month. If you upgrade in the same month or signed up in that month, you would not receive the free Turbocharges yet.
Click to expand...

This is my first full month, starting today.I still seem to have no free turbo charge minutes.
 
Last edited:
Uhhh... :D

I promise I havnt used that much in the 16 hours that has been this month :D

DuH8u.jpg
 
Hi AfriMan

Joined 5 min ago. Activated on AfriHost account. Speeds are dismal. Don't know what extra info I can provide. No current account info.

This is my feedback I can give you.

Modem Stats
ADSL Link Downstream Upstream
Connection Speed 4096 kbps 512 kbps
Line Attenuation 17.0 db 10.0 db
Noise Margin 22.7 db 14.0 db

Speed Test MyBroadband Stutter upload, download fine.
http://speedtest.ookla.com/result/2404513086.png
Saix.net Speed test, upload stutter and down load smooth
Download Speed: 914 kbps (114.3 KB/sec transfer rate)
Upload Speed: 425 kbps (53.1 KB/sec transfer rate)
Latency: 98 ms
‎2013‎-‎12‎-‎01‎ ‎16‎:‎28‎:‎55

Tracert to AfriHost
Tracing route to www.afrihost.com [197.242.144.102] over a maximum of 30 hops:
1 1 ms 1 ms <1 ms 10.0.0.2
2 110 ms 125 ms 146 ms 105.236.7.1
3 96 ms 107 ms 132 ms 41.181.178.17
4 100 ms 90 ms 83 ms 41.181.165.115
5 93 ms 62 ms 50 ms 41.181.165.114
6 * 134 ms 129 ms 196.44.0.224
7 130 ms 123 ms 118 ms 196.44.31.99
8 160 ms 137 ms 125 ms 196.31.220.8
9 140 ms 124 ms 112 ms 196.31.220.27
10 * 84 ms 83 ms 196.31.63.194
11 139 ms 134 ms 128 ms 197.242.144.102
Trace complete.
 
Last edited:
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