Afrihost Uncapped ADSL Feedback (Pt2)

[Orihalcon]

It appears to have resolved itself now. Running at full speed again.

My speeds weren't very bad though, about 30kb/s below average.

I noticed the same thing around 23:28 on my logs. However the problem I experience when this happens does not affect my downloads - speeds there are still fine due to multiple open connections etc.

The problem is trying to stream anything when this happens as streams are single threaded...simple answer...it becomes impossible to stream anything above 360p without stutter.

But you are correct - downloads for me remains O.K when this happens.

 

[AfriMan]

Still no contact from afrihost besides many promises that someone will contact me and I am STILL getting **** results with no downloads running!!!

http://www.speedtest.net/my-result/3139956397

10mbps my A**

Now that your case has been handed over to HelloPeter, they'll do a review of what has transpired and contact you once they have some background to the info. I can't say when that will be, but I'm sure that they will either help you get this resolved or work out an agreeable solution.

I think the best thing to do now is let this process run it's course

 

[AfriMan]

Well I think it is pretty clear there is an overarching issue here. Different areas, different exchanges and different accounts all suffer the same problem.

Afri* please have your guys look into this

We're still needing more data here. We can't see any pattern or any commonality to the issues here that could show that shows where the problem is. Also, if it's a network issue, it would affect everyone - and that doesn't seem to be the case as far as I can see.

I suggest for now that each person individually send me a PM and give me a breakdown of what they're experiencing, when it's occurring and what settings are being used

 

[AfriMan]

Same issue here. 10Mb uncapped. My router actually re-negotiates every couple of minutes on uncapped. Almost unusable.

Capped has no problems - full line speed.

Definitely strange - we'll need more info on this, but hopefully we can figure this out soon

 

[Orihalcon]

We're still needing more data here. We can't see any pattern or any commonality to the issues here that could show that shows where the problem is. Also, if it's a network issue, it would affect everyone - and that doesn't seem to be the case as far as I can see.

I suggest for now that each person individually send me a PM and give me a breakdown of what they're experiencing, when it's occurring and what settings are being used

Definitely not the biggest of train smashes.

What I can say is that it does not happen every day, does not happen at the same time and it always resolves itself within a few hours. Oh well. Not the end of the world

 

[AfriMan]

Hi Afriman - sent you a PM dude
And also thanks to all the Afri's for their help on these forums.

No worries - will reply ASAP.

And it's an absolute pleasure

 

[AfriMan]

Hi AFri*.

Right now on Afrihost uncappoed 4mb - speedtest showing 1.8mbps. Very jittery. Up and down. Downloads average out to 200kB/s.

Switch to capped - NO PROBLEMS.

Tracert on both accounts are fine. No shaping applied on my account. What is up with your uncapped account that it glitches like this from time to time?

I do hope this issue is on your radar and that your technical team is looking at it.

Like I said, we need more data. We can't see that this is a general problem across - at least not with the data I have so far.

If everyone who is affected can PM me with as much detail as possible - we can try to see what the commonalities are and put together a theory or two for investigation

 

[vicv]

We're sorry that shaping is still quite harsh. We're hoping this will improve over the December holidays - but also once Telkom delivers the rest of our ordered capacity.

One concern, even with shaping in place, your realtime services should have full line speed - meaning speedtests should reports as full.

Does your speedtest go back to full if you switch to a FREE GB account?

Does speedtest fall under realtime service? Isn't it shaped as it is testing your download speed?

 

[Type RSA]

I don't think we're skipping your posts at all, we're trying to answer everyone on the forum as quickly as we can.

You can make the change in ClientZone at anytime, just downgrade back to the speed you were on. If you can't do that yet, you might need to wait for the email from us to give you the options - should be during this month

Oooo ffs!!! This is as helpful as ice in the arctic!! How do I do this? Do I have to unbundle first, or is it a straight upgrade and then downgrade again?

 

[Zertop]

Like I said, we need more data. We can't see that this is a general problem across - at least not with the data I have so far.

If everyone who is affected can PM me with as much detail as possible - we can try to see what the commonalities are and put together a theory or two for investigation

Afriman - I remember a while back you mentioned something about mini resets that could cause slow downloads? Is there anything here that suggests the same is happening

 

[Zertop]

Does speedtest fall under realtime service? Isn't it shaped as it is testing your download speed?

Speedtest.net is never shaped AFAIK

 

[vicv]

Speedtest.net is never shaped AFAIK

That's news to me. At least I know now

 

[Zertop]

That's news to me. At least I know now

Thats why when people post terrible speedtest results, it usually means there is more at play than shaping

 

[Type RSA]

@AfriDudes,

I have upgraded and then downgraded again, but now my damn package is on a 6mb Business account with the change to 4mb only happening on the 1st of January!!! I need this sorted now!!!

I refuse to pay more pro rata!!! Also, I think a R100 refund is in order

 

[AfriMan]

@ Afripeople

I currently have a 4mb uncapped account what happens when I decide to bundle to get a 10mb uncapped bundle? What will I be charged? How is the process handled with regards to Telkom. When do I pay who?

If your line is currently with Telkom, you can sign up the line with us and we'll do all the admin of moving your line over. We only start billing you when Telkom releases the line - so you should never be billed by us and them for the same service period.

You can already start bundling up even while your line is still transferring and get the benefit of bundle prices for the next billing run (but your line should be with us already be with us by then)

 

[AfriMan]

Bump

@AfriGuy

Telkom have changed their product descriptions on the ADSL Checker. Remember this check doesn't look at actual line sync. It reads that the line is on DSL 1 and then reports what DSL 1 "should" be. However it may not be that until the upgrades are completed by Mid-Feb.

This all happened the same way last year - in case anyone, like me, is having deja vu

 

[AfriMan]

Afriman - I remember a while back you mentioned something about mini resets that could cause slow downloads? Is there anything here that suggests the same is happening

If your line disconnects and reconnects very quickly frequently over a period of time, what may seem like continuous connectivity could actually be quite an awful experience from the user end.

I haven't seen anything to suggest this is the issue here, but it would also show on router logs

 

[Orihalcon]

If your line disconnects and reconnects very quickly frequently over a period of time, what may seem like continuous connectivity could actually be quite an awful experience from the user end.

I haven't seen anything to suggest this is the issue here, but it would also show on router logs

Good to know! When/if this happens again I will see what my router logs say at the same time. Maybe it will provide some insight. Thanks for the idea.

 

[Dazzla]

I'm testing with standard bank's secure site and not seeing this issue. Very odd indeed. Are you doing anything slightly differently - like using different DNS?

I have unodns setup for Netflix and Hulu, so are you telling me I have to change my dns settings every time to access https sites. This was not an issue with openweb or mweb. Please sort this out sent you a pm.

 

[thomascmyk]

I have let it run its course and I am still waiting, I am tired of waiting! Reading the posts on this thread it is CLEAR that I am NOT the only one experiencing these problems! You should have more than enough information from my side! including trace routes and speed tests and and and...

I am sorry that I have had to complain so much and on so many places online, I did not want to do it as I hate it when people do but I did not know what to do anymore. So sorry for being a pain but I need a solution and I am not sure how to get it anymore because people just honestly don't seem to care much.

Now that your case has been handed over to HelloPeter, they'll do a review of what has transpired and contact you once they have some background to the info. I can't say when that will be, but I'm sure that they will either help you get this resolved or work out an agreeable solution.

I think the best thing to do now is let this process run it's course